Hampton Inn & Suites Reno

Body hairs!!!!🥵I really disappointed about the bed cleaning part. I found a clean plastics bag under the pillows. I hope it was not drug related, but that shown me the bed sheet had not been changed…. So when I pull up more blanket, I saw 4 pieces of body hair on the bed sheet and blanket sheet! 😖 that was so disgusting 🥵 I had to go to the front desk to asked room cleaning but unfortunately no cleaning guys available at night, so asked 2 clean sheets and the front desk boy helped me to change it! 🤬
So, travelers , please check the bed sheets right after you check in the room,,, in case you find anything unpleasant, ask to change or correct right away….

Front desk people were pleasant and helpful. They gave us our requested upper floor away from the elevator. Free parking was really great. Free breakfast is always a perk, even though the options are limited for a keto eating plan.
The room however was exceptionally disappointing. The bed was hard and uncomfortable and pillows too soft. Usually they provide a firmer and a softer one so you have options, but both were soft with one being practically flat. There also was very little drawer space for clothes, which would have been ok for an overnight stay, but we’re here for 5. There are 3 metal slide-out trays (18” wide, a wire mesh bottom and not solid) that look like something you’d have in your kitchen-and I originally thought they were for food. My husband basically lived out of the suitcase because of not enough clothes drawers. There is no drawer with the nightstands, and there are basically 2 desk areas, one of which is fairly long and could have accommodated a dresser.
Additionally, there are many chips out of the furniture that is there and it looks horrible. And I mean many! I don’t know about other rooms in this hotel, but this one was not worth the money we paid and there are other options in the area for the same price where I’m sure the rooms don’t look and feel like a (bigger) Motel 6.
Also, housekeeping only comes every other day during your stay. I suppose that’s ok, but not what I was expecting for what we paid. Again, not sure if other hotels in the area are doing the same thing, but I honestly expected more from a Hilton property and a room that was about $175/night.

El desayuno y las camas agusto los cuartos cómodos

Clean and comfortable hotel. Friendly staff. Easy access to where we needed to go, yet tucked off the main road so it was nice and quiet. A quick trip so we didn't use the pool or gym areas, but they looked nice.

Customer service was excellent. We were able to store our luggage way early in the morning so that we could enjoy our tours prior to check out. Everything was more than satisfactory.

Decent breakfast, room was nice.

Clean, quiet, great facilities, great helpful staff

Booking.com gave us a wrong confirmation email but Max pulled through helped us out so we could get a room at this hotel

Great experience overall, the location is very convenient, the customer service made feel like a returning customer even though it was my first time been there, big than you to Front Receptionist the one and only Lesly she made the check in very easy and explained me all the blows whistles the stay has to offer.
Breakfast bar has all you need to start your day, very clean and need.

Sincerely, thank you for your service.

Exceptional Service at Hampton Inn & Suites

I recently stayed at the Hampton Inn & Suites, and I have to give a huge shout-out to the front desk receptionist, Lesly. From the moment I arrived, Lesly made my stay exceptional.

Warm welcome:** Lesly greeted me with genuine kindness and a smile that instantly made me feel at home.
Outstanding professionalism:** She handled check-in efficiently, answered all my questions thoughtfully, and offered great local tips and recommendations.
Above-and-beyond service:** When I needed a change to my reservation, Lesly went above and beyond to accommodate me, ensuring everything was perfect without any hassle.
Top-tier customer care:** Her attention to detail, courtesy, and patience truly set a new standard for customer service. It’s rare to encounter someone who combines warmth with efficiency so seamlessly.
Memorable impression:** Thanks to Lesly, my stay was smooth, comfortable, and enjoyable from start to finish.

If you’re considering a stay at Hampton Inn & Suites, I highly recommend requesting Lesly at the front desk. Her amazing service is a testament to the quality of the hotel and its team.

Thank you, Lesly, for making my visit so wonderful!

The staff was super nice and very welcoming. Also the kitchen staff for breakfast was absolutely amazing they were so very nice to my kids and they loved talking to them we will be coming back for sure because of them