Hilton Garden Inn Ontario Rancho Cucamonga

Hotels
•
Hilton Garden Inn
8.8 (317 reviews)
11481 Mission Vista Drive , Rancho Cucamonga , US

Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Good food
Cons:
Cleanliness issues
Uncomfortable beds
Construction inconveniences

Categories

Cleanliness
8.05
Several complaints regarding bathroom cleanliness and overall room hygiene.
Service
8.55
Mixed feedback on staff interactions; some were friendly, but others were unhelpful.
Location
9.55
Positive remarks about the hotel's convenient location.
Room Quality
8.05
Issues with uncomfortable beds and shower drains causing flooding.
Amenities
9.05
General satisfaction with available amenities, although some issues with spa jets.
Value for Money
8.55
Some value noted, but complaints about additional charges for parking and breakfast.
Food and Beverage
9.55
Many positive comments regarding food quality and dining experience.
Overall Experience
9.05
Overall good experience, but some areas noted for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:11

Property Description

Convenient Location and Nearby Attractions

Located just off motorway I-15 and a short walk from Ontario Mills Mall, the Hilton Garden Inn Ontario Rancho Cucamonga offers easy access to area attractions like Disneyland and Universal Studios.

Modern Amenities for a Pleasant Stay

Featuring free Wi-Fi, on-site laundry facilities, and an indoor pool, guests can enjoy a comfortable and convenient stay at the hotel.

Dining Options and Convenience

Guests can indulge in on-site dining at the Great American Grill, relax with cocktails at the hotel's lounge, or grab snacks from the 24-hour convenience store.

Book your stay at the Hilton Garden Inn Ontario Rancho Cucamonga for a memorable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Guest Reviews

8.8
Based on 317 reviews
Cleanliness: 8.05
Service: 8.55
Location: 9.55
Room Quality: 8.05
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 9.55
Overall Experience: 9.05
M
Maynor • family_with_children • us
9
2026-08-31 • via Nuitee
S
Stefanie • solo_traveller • us
9
Satisfied, not satisfied
Pros:

Friendly staff, convenience to restaurants; pool was comfortable and cool. Room was cozy.

Cons:

There was no toilet paper or paper towels in the bathroom at the pool and it was not remedied during my use; the coffee creamer in the room was spoiled, clumpy and sour.

2026-08-25 • via Nuitee
J
JENNY • family_with_children • us
9
GOOD OVERALL COMPARED TO OTHER HOTELS
Pros:

location near shopping and eating locations , cleanliness, bed is comfortable,

Cons:

breakfast time was too short. I was waking up at 9:00 and rush down. They were almost cleaning up for closing at 10 am. We were swallowed all the food so fast.

2026-08-25 • via Nuitee
R
Robert • couple • us
10
It was a wonderful, would highly recommend
Pros:

How close everything was

Cons:

Having too pay for parking

2026-08-17 • via Nuitee
D
Denise • extended_group • us
6
I booked 2 rooms which were across the hall from each other. Coffee pots in both rooms did not work. One microwave was
Pros:

The room was clean and the beds were comfortable. The staff although they were new they were very friendly.

Cons:

I booked 2 rooms. The rooms were across the hall from each other. That was annoying but I get it the rooms were booked the week before. Coffee pots in both rooms did not work. The microwave in one room was broken. For the price when I needed a sewing kit or safety pin I think they should have had them. I had to go to Target to purchase safety pins. There is laundry available onsite, but they do not offer laundry detergent to use or purchase. Overall for the price I expected a higher standard of service. In the future I will not book a room at the Hilton again.

2026-08-17 • via Nuitee
S
Santos • family_with_children • us
8
Pros:

No tome desayuno

Cons:

Camas muy bajitas y un poco ruidosas

2026-08-15 • via Nuitee
A
Ada • family_with_children • us
5
Had to move to a different room with my baby at 130 am in the morning because the ac didn’t work.
Pros:

The pool

Cons:

I didn’t like the soap and conditioner were empty the ac didn’t work.

2026-08-03 • via Nuitee
A
aaronhW4987PK • Business
10
good service
Pros:

good service,good meals,have fruite,noodles,eggs,

2026-07-22 • via Tripadvisor
S
Sightseer05121342504 • Business
10
Patient services
Pros:

Thanks for pretty good service of Rengie every time our team come here!!

2026-07-22 • via Tripadvisor
R
redners2022 • Solo travel
10
Hilton Garden Inn Ontario Stay
Pros:

Great experience! I also want to recognize Rengie. I took a photo of her badge because she was an amazing server during my server. She was always attentive to my needs and others as well. She went above and beyond and made my experience here excellent! I would come back just because of her amazing customer service. Please let her know that she is amazing!

2026-07-19 • via Tripadvisor
D
dizzyf2026 • Business
10
Comfortable Stay!
Pros:

Great Service and Hospitality from the cooks, servers to front desk etc.
Specifically, Rengie she’s amazing!

2026-07-19 • via Tripadvisor
C
Cruiser03705026627 • Business • Houston, Texas
10
Business trip!
Pros:

Reggie was so amazing! I want to thank her and the entire staff for their outstanding dedication.

2026-07-19 • via Tripadvisor
Z
Z8285VGivanr • Business • El Paso, Texas
10
Great stay! Just what you need
Pros:

Amazing experience. Super friendly staff, clean rooms, and the breakfast buffet was excellent. Rengie was always very nice and helpful, even though I kept asking for seconds, and it was a pleasure meeting her! It was always an inviting atmosphere and the hotel is pretty quiet at night. Overall loved my stay here.

2026-07-19 • via Tripadvisor
H
Hector • solo_traveller • us
1
Pros:

Nothing

Cons:

Paid to stay and enjoy the pool and you guys had a pool party and wasn’t able to use it.

2026-07-18 • via Nuitee
L
Lorie Burnett • solo_traveller • us
8
Pros:

Rooms were clean, modern and spacious

Cons:

Gym was tiny

2026-07-07 • via Nuitee
S
Sydney • couple • us
10
Cozy and convenient
Pros:

We loved the easy check-in with friendly staff and the cozy room.

2026-06-29 • via Nuitee
B
Bernardo • couple • us
10
2026-06-29 • via Nuitee
J
Johann • family_with_children • us
9
Great stay
Pros:

Location, cleanliness

Cons:

Lack of continental breakfast

2026-06-27 • via Nuitee
7
759camdenk • Family
10
It was amazing!!
Pros:

The food was amazing and was served by Rengie who was the best!! She is so nice and gets the job done!!

2026-06-23 • via Tripadvisor
P
Passport629903 • Business
10
Great service by Rengie
Pros:

Rengie has been so helpful to me and my family every day for breakfast.
Constantly checking on us and getting us anything we need. She’s a very helpful and lovely person. We will miss her.

2026-06-23 • via Tripadvisor