Comfort Suites Fairview Heights Saint Louis

Breakfast was disgusting. Rooms all smelled as urine. Never will be back!!

No devuelven el depósito limpieza de todo el lugar no muy buena

The hotel wasn't clean at all...The front entrance door was filthy and needed to be clean...The rug was worn out and dirty.. There was a stanky smell on the third floor where my room was located. The elevator was nasty and floor needed to be mopped...The carpets needed to be vacuumed....The actual room where the beds were was dusty...The mattress on the bed was too low and you could actually feel the box spring....The breakfast area needed to be cleaned as well...I complained several times to the lady at the front desk and she noted that the manager would be in but I never saw him or talk to him. Overall, this hotel needs to be updated and thoroughly cleaned...I asked for some of my money back and never received anything....I wouldn't recommend this hotel to anybody... VERY DISAPPOINTED!!!

This is a hotel I will never stay at again. The attendant had guests waiting for over 30 minutes during check in to the point couple left. The attendant had me to swipe 2 different credit cards that clearly has money in my account and then gave me my room key. When it was time for me to exit they claimed the payment did not go through and I had to call customer service with my credit card and they stated the money was taken out and I could clearly see on my statement that the money had been taken out. The carpet in building in dirty. The elevator had not been mopped. Finger prints all over the automatic doors. My room key was purposefully deactivated by the attendant and I had to go and reactivate it. Water in the hallway with no floor signs leading to the food that is a safety issue. The fitness had no cleaning materials to wipe down.

Everything

Everything

check in was poor. I booked an accessible room with roll in shower. I was given a standard room. I was told the roll in shower room was not available. The shower head in the room I was given was jury-rigged with tape and it leaked so bad there was extremely low water output at the shower head. Barely enough water to take a shower. Breakfast was cold at 6:15 a.m.

The pool was down and the one day out of the 4 the water was super foggy not sure what that means. Some of the staff was rude exceptional to my kids. Breakfast was okay but limited and not hot. Beds were kinda hard.

I don't like anything it was gross cockroaches bug bugs dirty sheets no food no coffee pool was out of order and skunk

The room smelled extremely moldly, the carpet looked old & dirty, no extra blankets or sheets were available for the sofa bed in the room. I went to the front desk multiple times to request bedding in order to use the bed but constantly told it was in laundry. The kids feel asleep without bedding & I woke up midnight to go to front desk again & finally received bedding.

It was terrible experience. We found a roach and they didn’t give us another bed room. They only gave me my deposit back which was 100 and we paid 213 for the room and they have me 20 dollars back due to the roach. They hotel looked TERRIBLE. I reserved the hotel before viewing the review which I know my mistake but I was like maybe they’re exaggerating but THEY ARE NOT!!!!! They kept telling me that the manager was going to talk to me and he never did. He kept taking to the female from the little office behind the counter. I have a kid that has severe eczema and shellfish allergies and they still did nothing. They need to close this place down!!!! The walls had water marks, it’s dirty, the pool was filthy. There was algae in there. I have 2 of my kids sick right now with FEVERS! I am so disappointed and unhappy about this. I will be following up with this. Because 20 dollars for a roach is not okay. I should have taken pictures of the place but I was embarrassed. And there enough on the website. And then they tried to charge my card again for the room. And bookings. Com charged me as well 50 dollars. I am so disgusted at this situation.

The smell in the halls and the room had to keep spraying smell good to stop smelling it .

Bed linens were dirty or stained. Pull-out sofa mattress was worn enough the springs were coming out. Bathtub drain was backed up. Bed was too close to the wall and hvac unit, which prevented good air circulation. If you don't arrive for the breakfast when it begins don't expect the staff to refill anything. Breakfast hours were 6am-9am, we went down at 8am and there was hardly anything left. We barely had enough batter to make waffles. The eggs and sausage were pretty much gone. There were no cups (another guest had 2 cups with them and gave me one to use) for the coffee but it didn't matter, because out of the 2 regular and 1 decaf coffee thermoses, the one regular was out and I was able to get one cup from the other. Other families were coming down after us and didn't have coffee or any of the hot breakfast left.

Don't ask if anything was needed nor did they ask why i checked out early......But they charge me for 4 nights even tho I stayed 3 nights plus they charged my credit card 4 an additional night after I checked out early!!!!!

This is a complaint that I think you should be made aware of concerning the Comfort Suites Inn in St. Louis Fairview, IL. I have tried to resolve this matter with the management to no avail. The property was not clean upon arrival. The smell of urine permeated the air of the room that was assigned.
Upon waking up the next morning to take a shower there was a roach crawling on the shower wall. I killed the bug and notified the desk. I returned to the hotel, from conducting my business for the day and upon retiring for the night. I was startled in the middle of the night by something crawling on me under the covers. Throwing back the sheets, the roach scurried. I swung to kill it but I missed. I, in anger, got up and went to the front desk demanding to speak to a supervisor for a total refund. The desk attendant replied that the management was not available and offered to change my room. My infuriation was mounting. I returned to room 207 to gather my belongings. When I came back to room 207, I killed and captured more roaches running on the desk. I returned to the front desk with evidence in hand. The desk attendant and I took a picture and I changed rooms. The time was after 12:30 am. Saturday night. I need to be onsite at 7 a.m. later that morning. I was totally fatigued and I am demanding a total refund for such a horrible experience.
I will be forwarding this response to the Public Health Department of St. Louis
Please feel free to contact me for further information.
Rudolph Henry
773-575-6230
Dolph823@gmail.com

I put that in my first paragraph. there was Nothing to like about this place