Park House Hotel

Clean, comfortable room

Helpful staff and location

The location was great. Included breakfast which had hot options. Excellent staff

This was the second time we stayed at this hotel, the first time being two years ago. To say that our experiences were drastically different is a huge understatement, the result being we will never stay at this property again. It has turned into the tour bus hotel of Ireland, stuffing at least three/four coach tours of customers into the hotel at one time. As a family of three traveling together, using two suites, the air coniditioning was not working on the hottest day in Ireland, hitting 93 degrees F. Though the apologies were profuse, there was no one available to remotely fix the problem, other than offering an undersize fan to blow sweltering air onto us. When one member of the family agreed to move rooms, out of an appropriately sized room, she was moved into a dormitory sized room with three beds, no washcloths, and old linens. Upon moving, it was suggested she would be charged for a suite!! This hotel has become a third rate one, at best, needing a thorough cleansing and a focues on something that resembles a quality customer experience. Unless you arrive on a motorcoach, your experience will be dismal as a second class citizen. The public areas are dirty and stained to the point that you do not want to sit on upholstered pieces. In addition to all of this, the food is no better than what can be found at a highway cafeteria. Clearly, we will never be returning to The Park House Hotel in Galway.

Best last minute reservation we made.

Perfekt läge mitt i stan, rent och snyggt, stort rum och sköna sängar. Personalen var otroligt hjälpsamma och trevliga. Bra frukost med mycket att välja på.

Checked all the boxes of a great facility and excellent service!

The location can’t be beat!

Nice friendly, accommodating staff. The hotel needs a face lift as it is worn out, but in a very good location.

Location is great

Park house just never fails to deliver on outstanding food of superior quality. The staff are courteous and most helpful

location and the bar area

Very nice hotel, clean rooms, a little small for an upgraded room, great breakfast, great service, very convenient to eyre square. Very friendly staff

Warm welcome from staff and really lovely evening meal with lots of choice. It is also very close to everything in Galway. I have one major gripe. It is 2026 and the wifi is so so bad. I had business to do and essentially had to wait to get it done in my next hotel. I get it that it is a rather old fashioned hotel but that is no excuse. I literally had to wait to leave this review as the wifi wouldn't connect me to Trip Advisor, let alone upload or download.

We booked this hotel for five nights as we had limited time in Galway on a prior stop (2024) and wanted to return to explore it more.

As noted by others, the hotel is very conveniently located and the rooms are quite comfortable. But rooms and locations don’t take care of guests - people do. Among the very limited positives of our stay, the breakfast restaurant staff were quite accommodating and the food quite good. This might seem trivial, but when we checked in we were informed that large groups present were likely to overwhelm the kitchen, to the point that we were actually advised to delay breakfast until after the groups’ scheduled time was past. Unfortunately, we too, were tourists and had a schedule. Sorry Rick Steves groups. As it turns out, this warning was much ado about nothing. The kitchen and the dining staff handled it all professionally.

We only had one experience with the bar staff, for reasons that will become clear, but they were jovial and quite engaging. Wished we could have spent more time with them.

And there begins the saga of the nadir to our entire Galway experience. Following a very long day touring the Aran Islands we returned to find our room had not been serviced by housekeeping. Stuff happens, so we informed the front desk that we were missed, they apologized and sent someone to attend to it. We decided to get a drink at the bar to give them their space and had the enjoyable experience noted. But, as we were tired, we decided to call it a night after one drink, asking to just have the cost added to our room charge. (We learned later that) this hotel charges your full room on checkin and expects you to pay as you go for all other charges. Not knowing that at the time, the bartender instructed us to set up charging privileges with the front desk. Except that’s not what the front desk informed us; quite the contrary. I was actually told that a bar manager had to “vouch for me” to establish bar charge privileges. Noting that the hotel had already successfully charged my card for 5 nights accommodations at rack rate I, I gather foolishly, asked if my card wasn’t “vouch enough”. A quite stern “no” came back as the response. Still not knowing what “vouch for me” meant, I added my own interpretation - this hotel would not get 1 euro more revenue from me, a promise kept!

But there’s more. I did inform management of this, and was told the desk’s response was “not their policy” and that things were corrected to allow room charge for this stay and all future stays (of which, of course, there will be none) as that damage was done.

The next day we decided to see if our room would be serviced (this, according to the manager was also an egregious oversight from the prior day). About 2:30 pm staff arrived. We left them to their work to head to a nearby pub (it is Ireland) and were gone about 2 hours. Upon our return we discovered that housekeeping, trying to clean our bathtub (which we had not used) left the water running with the drain closed. Yes, the tub was completely filled with water. Thankfully, the safety drain was working and no damage to either party’s property resulted. Had to have hotel maintenance visit as we had no idea how the drain was supposed to work and didn’t want to accidentally release a tsunami of water as we were on the top floor.

Yes, there is more, including another missed housekeeping, but I will spare any of you still reading. I went this far only because the manager’s response included corporate “we pay attention to details” language that likely sounds nice to senior managers but rings hollow to customers who went through all of this in 5 days.

So, to those of you who might question review rankings, you have our story. Every event and response is what we actually experienced. You decide if this “four star hotel” is what it says it is. We don’t think it id because “we pay attention to details”.

Had a family celebration in the Hotel at the weekend and just wanted to say well done on the whole experience. From providing personalised menus, decorating the room and service during the meal was second to none. The choice on the menu was extensive and great value Well done to everyone involved
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