Cheltenham Chase Hotel & Spa

Hotels
8.2 (3066 reviews)
Shurdington Rd, , Cheltenham , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and bright environment
Friendly and helpful staff
Prime location with easy parking
Excellent spa treatments
Cons:
Dinner reservation issues
Breakfast chaotic on busy days
Air conditioning could be improved

Categories

Cleanliness
8.38
The hotel is described as clean and bright, meeting guests' expectations.
Service
8.35
Staff were noted as very helpful and friendly across multiple reviews.
Location
8.39
The location is praised as prime with easy parking.
Room Quality
8.04
Rooms are noted for their comfort and cleanliness.
Amenities
8.27
The pool and spa facilities received positive reviews.
Value for Money
7.83
Some concerns regarding dinner reservation confusion suggest minor value concerns.
Food and Beverage
7.98
Breakfast and dinner were described as good but with some service hiccups.
Overall Experience
8.35
Overall positive reviews with a few minor issues; guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:27

Property Description

Modern Rooms and Free Parking
Experience comfort and convenience at Delta Hotels by Marriott Cheltenham Chase with modern rooms featuring en suite bathrooms, free WiFi, and plasma-screen TVs. Enjoy complimentary parking during your stay.

Leisure Club and Spa
Indulge in relaxation at the Reflections Leisure Club with an indoor swimming pool, hot tub, fully-equipped gym, and spa treatments. Unwind and rejuvenate with personal trainers and a variety of spa services.

Fine Dining and Casual Bar
Savor international cuisine at Hardy’s Restaurant while admiring views over Cooper’s Hill. For a more laid-back atmosphere, Hunter’s Bar and Lounge offers a traditional bar menu.

Book now to experience luxury and tranquility at Delta Hotels by Marriott Cheltenham Chase.

Important information:

Hotel Guests are welcome to use the Health Club facilities including the swimming pool from 3pm on day of arrival until 11am on day of departure.

"A credit card is required at check-in for a pre-authorization of £50 per night. Any unused funds will be released upon check-out."Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8.2
Based on 3066 reviews
Cleanliness: 8.38
Service: 8.35
Location: 8.39
Room Quality: 8.04
Amenities: 8.27
Value for Money: 7.83
Food and Beverage: 7.98
Overall Experience: 8.35
R
RUTH family_with_children gb
8
Pleasant and comfortable stay. Child friendly.
Pros:

The bed was comfortable and room wonderful. The bathroom was clean and had both bath and shower. Staff were friendly and helpful.

Cons:

Slightly long wait time for food in the restaurant and also pool was small so not available when aqua classes were on. It would have helped to be told the time if these on arrival at the hotel.

2026-08-08 via Nuitee
J
Johan family_with_children ae
9
Great spot and good hotel!
Pros:

Fantastic location and very chill

Cons:

Cannot think of anything

2026-08-08 via Nuitee
G
Gurvinder solo_traveller gb
10
2026-08-08 via Nuitee
C
Clare solo_traveller gb
9
Great spot for a few days.
Pros:

Great value for money, convenient setting between Gloucester, Cheltenham and the Cotswolds. It was nice to sit outside and have fields around you.

Wasn't expecting a free mini bar, so that was a bonus. Pool was lovely and appreciated having separation for adults only from children to be able to swim lengths. Also, great that we could check out and still use the pool .

Staff were friendly and helpful.

Cons:

Breakfast was plentiful, but ability to keep up with demand for crockery seemed to be an issue, but the staff were obviously trying their hardest to meet demand, and it did get better over the weekend.

2026-08-07 via Nuitee
D
Defoe couple gb
7
Nice quiet hotel.
Pros:

Handy stopover on way to Wales. Comfortable downstairs room, very quiet.

Cons:

Bar food menu not available. Had to order from Restaurant menu. Not a lot of choice. The hotel is not near town and pub restaurant we tried stopped serving food at 6pm (Sunday). Toby Carvery near hotel had long queue.
We waited a few minutes at the bar in the afternoon to get a drink, had to go behind the bar to find someone to serve us.

2026-08-07 via Nuitee
K
Katharine family_with_children gb
10
We had a great one night stopover, lovely rooms, nice staff
Pros:

I really liked the reception area, open, stylish, welcoming. Lovely outside area. Pool was great

Cons:

Not much! The pool could do with a clean (dirt on the bottom and the off plaster)

2026-08-07 via Nuitee
M
Mandy solo_traveller gb
8
Lovely hotel with spa facilities
Pros:

The hotel was in a lovely location outside of Cheltenham. It was very clean and we were welcomed by a lovely lady on the reception.
The room was spacious with a king size bed and a lovely view to the rear of the hotel. It was clean and had everything you could need Including an iron and ironing board.

Cons:

The only fault I have is the doors when they shut were incredibly noisy. I understand they need to shut but in the morning that is all you could hear.

2026-08-07 via Nuitee
S
sara solo_traveller gb
10
2026-08-06 via Nuitee
D
Diane couple gb
9
2026-08-06 via Nuitee
E
Elvira family_with_children es
10
2026-08-06 via Nuitee
V
Valentina couple gb
10
2026-08-06 via Nuitee
A
Amie family_with_children gb
4
2026-08-06 via Nuitee
S
Steven family_with_children gb
7
Enjoyed our visit. Helpful staff, especially at breakfast and in leisure club.
Pros:

Good sized family room, modern facilities and comfortable.

Cons:

Other than fruit and yogurt, limited healthy breakfast options.

2026-08-06 via Nuitee
C
Chloe couple gb
10
Lovely room, great hotel, delicious breakfast
Pros:

Lovely hotel, great bar area! Perfect room with large bed which was really clean

Cons:

There was a wedding on going which I feel should have been separate more for their benefit then ours

2026-08-06 via Nuitee
P
Penelope solo_traveller gb
4
Really disappointing.
Pros:

Some of the staff were wonderful in spite of the conditions they were working in

Cons:

Their attitude in the main was 'everything is too much trouble' or at least we will charge extra for everything. The room was tired. The breakfast really average.

2026-08-06 via Nuitee
D
David family_with_children gb
9
Ok
Pros:

Good location. Close to motorway etc.

Cons:

Not dog friendly for eating. Having to collect breakfast and walk into bar area. No tables set for anyone not in restaurant area!!

2026-08-06 via Nuitee
B
Becky extended_group gb
10
A wonderful relaxing and high quality stay.
Pros:

Welcoming, comfortable and perfect for what we needed it for (family wedding in local area).
Free parking

Cons:

Nothing

2026-08-04 via Nuitee
K
Kevin family_with_children gb
7
Lovely staff, good food and clean room, let down by low staffing levels at key times.
Pros:

The room was clean and spacious. The food at breakfast and the evening meal was hot and cooked freshly with friendly staff serving.

Cons:

The hotel seemed understaffed all of the time. There only ever seemed one staff at the main bar, even though food can be ordered there as well. Also on the Saturday night there was a wedding reception that filtered into the bar area making it even longer to be served. Finally there was a coach party that arrived Saturday meaning our meal in the restaurant that evening took ages to come and that also had a knock on for space at breakfast the next morning.

2026-08-04 via Nuitee
J
Judith extended_group gb
9
2026-08-04 via Nuitee
H
Helen couple gb
9
Better than expected
Pros:

Comfortable hotel with a good swimming pool, on a bus route to both Gloucester and Cheltenham

Cons:

The staff were very professional and worked hard, but sometimes there weren’t enough of them.

2026-08-04 via Nuitee