Cheltenham Chase Hotel & Spa

Hotels
8.2 (3148 reviews)
Shurdington Rd, , Cheltenham , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and bright environment
Friendly and helpful staff
Prime location with easy parking
Excellent spa treatments
Cons:
Dinner reservation issues
Breakfast chaotic on busy days
Air conditioning could be improved

Categories

Cleanliness
8.38
The hotel is described as clean and bright, meeting guests' expectations.
Service
8.35
Staff were noted as very helpful and friendly across multiple reviews.
Location
8.39
The location is praised as prime with easy parking.
Room Quality
8.04
Rooms are noted for their comfort and cleanliness.
Amenities
8.27
The pool and spa facilities received positive reviews.
Value for Money
7.83
Some concerns regarding dinner reservation confusion suggest minor value concerns.
Food and Beverage
7.98
Breakfast and dinner were described as good but with some service hiccups.
Overall Experience
8.35
Overall positive reviews with a few minor issues; guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:27

Property Description

Modern Rooms and Free Parking
Experience comfort and convenience at Delta Hotels by Marriott Cheltenham Chase with modern rooms featuring en suite bathrooms, free WiFi, and plasma-screen TVs. Enjoy complimentary parking during your stay.

Leisure Club and Spa
Indulge in relaxation at the Reflections Leisure Club with an indoor swimming pool, hot tub, fully-equipped gym, and spa treatments. Unwind and rejuvenate with personal trainers and a variety of spa services.

Fine Dining and Casual Bar
Savor international cuisine at Hardy’s Restaurant while admiring views over Cooper’s Hill. For a more laid-back atmosphere, Hunter’s Bar and Lounge offers a traditional bar menu.

Book now to experience luxury and tranquility at Delta Hotels by Marriott Cheltenham Chase.

Important information:

Hotel Guests are welcome to use the Health Club facilities including the swimming pool from 3pm on day of arrival until 11am on day of departure.

"A credit card is required at check-in for a pre-authorization of £50 per night. Any unused funds will be released upon check-out."Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8.2
Based on 3148 reviews
Cleanliness: 8.38
Service: 8.35
Location: 8.39
Room Quality: 8.04
Amenities: 8.27
Value for Money: 7.83
Food and Beverage: 7.98
Overall Experience: 8.35
L
Louise • solo_traveller • gb
8
2026-09-19 • via Nuitee
J
Jorge • family_with_children • es
9
Hotel excelente a buen precio que sorprende para bien
Pros:

Las instalaciones en general (aunque no vimos el spa) y el restaurante. Buen aparcamiento y habitaciones geniales. Desayuno muy bueno, mayoritariamente inglés. Tiene opciones adivínales gratuitas y otras de pago. Cena en restaurante bastante buena aunque no barata.

Cons:

Por ponerle un pero, al llegar nos dieron una habitación que estaba ocupada, pero nos la cambiaron rápidamente. Y en desayuno, la carta con opciones adicionales la sacaron a la mesa casi al terminar.

2026-09-19 • via Nuitee
S
Sandra • couple • gb
8
Lovey stay
Pros:

Easy to find and very welcoming very dog friendly

2026-09-18 • via Nuitee
J
Janis • couple • gb
9
Thoroughly enjoyable stay.
Pros:

Comfortable rooms.
Excellent breakfast.
Lovely helpful staff.

Cons:

Bar closed at 22:30 with no late bar facility!

2026-09-17 • via Nuitee
S
sandra • solo_traveller • it
8
2026-09-17 • via Nuitee
S
Sharon • couple • gb
7
Adequate for our needs
Pros:

Nest snd tidy. Friendly staff.

Cons:

Bar area was messy, dirty tables and generally felt grubby and not clean

2026-09-17 • via Nuitee
K
Kate • extended_group • gb
9
Very good
Pros:

Good food, staff very helpful

Cons:

The pool was closed for maintenance and no one told me

2026-09-17 • via Nuitee
C
catherine • solo_traveller • gb
8
2026-09-17 • via Nuitee
S
Stewart • solo_traveller • gb
8
2026-09-17 • via Nuitee
C
carmen • solo_traveller • gb
7
Pros:

Nice and clean

Cons:

The breakfast wasn’t as nice as usual and was cold a few mornings

2026-09-17 • via Nuitee
D
Daniela • solo_traveller • cy
9
Perfect stay
Pros:

Everything was perfect, amazing bed , comfortable and cosy, very nice and clean room, amazing bathroom, nice toiletries, good breakfast 😊

Cons:

Everything was perfect

2026-09-17 • via Nuitee
P
pratyusha • family_with_children • gb
10
Pros:

Guy in checkin process is excellent and he made experience more valuable. Apologies, forgot to ask his name. Everything is good, really loved it and will visit again

2026-09-16 • via Nuitee
P
Pamela • extended_group • gb
5
We enjoyed our stay we but it was just small annoying problems.
Pros:

Was a very nice hotel quiet when we first arrived on a Monday.

Cons:

Not so much the property just things that happened staff were nice but first night 3 drinks were not available or orange slices! Restaurant had no fish and chips or ham pie….just niggley things

2026-09-16 • via Nuitee
L
Laura • couple • gb
9
Really enjoyed our stay, nice location, comfortable room & would definitely come back
Pros:

Lovely location, clean & spacious room, nice spa, lovely breakfast

2026-09-15 • via Nuitee
E
Eddie • couple • gb
8
Good overall could be better with a few tweeks
Pros:

The room ten out ten and staff and cleanliness the same the food was nice but not exceptional for the price same with the wine which came to the table opened so not such a good experience and service was shabby breakfast was decent

Cons:

Expected a little more for 4stars but on the whole a good experience

2026-09-15 • via Nuitee
A
Anna • family_with_children • gb
7
Nice for a quick stop, much more set up for the business traveller.
Pros:

The rooms were well sized for a family. The breakfast was good, although the extras could have been more widely offered. It seemed if you were in the know you got them, if you weren't you didn't. The pool was lovely.

Cons:

The Pillows- far to soft! You put your head on them and end up with a mountain either side of your head! Slightly less soft one would have been lovely. Also a walk in shower would have been preferred.

2026-09-15 • via Nuitee
W
Wharton • solo_traveller • gb
9
Pros:

Great location. Spa facilities generally good - lively pool and hot tub. Helpful friendly staff. Food good.. Complimentary mini bar a bonus

Cons:

At the spa - Sauna too hot and steam room v small and narrow.

2026-09-14 • via Nuitee
J
Joe • couple • ch
8
2026-09-14 • via Nuitee
W
Warren • solo_traveller • gb
10
Pros:

Loved the place...every part of our stay was fantastic

Cons:

Na

2026-09-14 • via Nuitee
C
Claire • couple • gb
4
Staff disapointing not helpful at all
Pros:

Loved the hotel nice clean and comfortable

Cons:

Staff couldnt find our booking said they were fully booked told to call booking.com to sort it out not being helpful at all. So very disappinting as booked for a suprise for my partners birthday. Stood at reception for 1.5 hours before finally finding our booking

2026-09-13 • via Nuitee