UNA Hotels Napoli

Hotels
•
Gruppo UNA
8.4 (3376 reviews)
Piazza Garibaldi 9/10 , Naples , IT
+39 081 563 6901

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good food options
Cons:
Noise from the street
Cleanliness concerns in the area
Limited parking options

Categories

Cleanliness
7.68
Some reviews indicated issues with cleanliness and the surrounding area being dirty.
Service
9.15
Numerous reviews praised the helpful and attentive service staff.
Location
8.19
The location is convenient for public transport but some concerns about safety at night.
Room Quality
8.64
Rooms are described as lovely and comfortable, with good amenities.
Amenities
8.17
Amenities were appreciated, but some missing features (like USB charging) were noted.
Value for Money
8.13
Given the central location and amenities, it was considered reasonable by most.
Food and Beverage
8.68
Breakfast received positive remarks, and dining options were considered good.
Overall Experience
8.55
Overall satisfaction was high, with few major complaints affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:28

Property Description

Historic Elegance
Dating back to the late 1800s, UNAHOTELS Napoli is a grand hotel in central Naples, boasting a rich history and elegant charm.

Luxurious Amenities
The hotel offers large, elegant rooms with contemporary design, air conditioning, minibar, and a pillow menu. Guests can enjoy Wi-Fi access throughout the property for their convenience.

Culinary Delights
Indulge in buffet-style breakfast with gluten-free options available on request. The on-site restaurant serves Neapolitan and Mediterranean specialties, best enjoyed on the terrace during warm weather.

To experience a blend of history, luxury, and culinary delights in the heart of Naples, book your stay at UNAHOTELS Napoli today.

Important information:

Please note that parking costs vary according to the size of the vehicle.

Please note that only domestic pets weighing up to 20 kgs are allowed. Final cleaning fee for pets of EUR 25 is applied.

Please note that parking prices in the nearby garage, not owned by hotel, vary according to the size of the vehicle.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAP

Location

Guest Reviews

8.4
Based on 3376 reviews
Cleanliness: 7.68
Service: 9.15
Location: 8.19
Room Quality: 8.64
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 8.55
A
Antonio • couple • it
10
Posizione centralissima.
Pros:

La posizione centralissima vicino alla stazione .

Cons:

Tutto bene.

2026-10-31 • via Nuitee
A
Astrid • couple • at
8
Pros:

Die Lage ist perfekt, wenn man vom Flughafen kommt und mit der Bahn weiter fahren will.

2026-10-30 • via Nuitee
V
Vicent • couple • es
9
2026-10-29 • via Nuitee
D
Dezso • couple • hu
7
jó fekvés, ár értékarány kb megfelelő
Pros:

A reggeli nagyon jó volt, a környék - kicsit zajos( építkezés) - meg hát Nápoly, A pályaudvar közelsége kényelmes volt.
A Vezuv étterem konyhája kitűnő.

2026-10-28 • via Nuitee
D
Dominic • family_with_children • us
7
Decent hotel, friendly staff, good restaurant.
Pros:

The location is very convenient, rooftop bar and restaurant is nice if you don’t want to leave the property.

Cons:

Well Napoli is very busy and it attracts a lot of Riff Raff around the general area also it’s very noisy and the sound proofing isn’t great. You can hear the traffic all night.

2026-10-28 • via Nuitee
F
Fang • couple • hk
10
Pros:

Every and all aspects

Cons:

None

2026-10-27 • via Nuitee
H
Harold • couple • au
9
2026-10-27 • via Nuitee
U
Udvardy • couple • hu
9
kitünő szálloda, kedvesség, reggeli, kár hogy a környék utcái koszosak
Pros:

a reggeli nagyon jó. A környék, de ez nem a szállóda hibája nem igazán jó, sok a szemét és kétes külsejü emberek az utcán este

Cons:

fütés estétől reggelig, alig volt

2026-10-27 • via Nuitee
B
Bernhard • couple • ch
9
2026-10-25 • via Nuitee
S
Sarıyer • couple • tr
8
2026-10-24 • via Nuitee
R
Russell • couple • gb
8
Convenient location and clean, efficient hotel but very noisy and grimy outside
Pros:

Clean and efficient
Good sized room
Nice towels, robes, bed

Cons:

Very noisy (outside)
We specifically booked a room with a balcony but it was so noisy from the traffic and also the balcony was too small to have chairs out there. As such we feel the room was very expensive against how it was advertised.

2026-10-24 • via Nuitee
R
Robert • family_with_children • nl
9
2026-10-23 • via Nuitee
K
Karen • couple • gb
5
Nice staff, hotel a bit past its best.
Pros:

Great staff. Lovely roof top bar and restaurant. Very good breakfast included.

Cons:

Noisy room both from the street and internally, needed decorating and it was supposedly an executive double. Very dark, no dressing table/mirror. Bad smell in the bathroom, shower didn’t drain. Located in an area that although centrally located for the station etc we did not feel safe to walk in at night. Huge piles of smelly rubbish everywhere.

2026-10-23 • via Nuitee
K
Karl • couple • de
10
2026-10-22 • via Nuitee
I
Irena • extended_group • cz
7
Disappointing overall, with misleading photos, poor facilities and unwelcoming service.
Pros:

The rooms were spacious and had good sound insulation, despite the hotel's noisy location. Being directly opposite the train station could also be convenient for those travelling by train.

Cons:

The photos on Booking.com do not accurately reflect the reality of this hotel. It is a rather mediocre property, with a cheap-looking, uninviting reception area and an overall atmosphere that falls well short of expectations.

The advertised parking is misleading. There is no convenient parking at the hotel, and it is extremely difficult even to stop briefly outside to unload luggage. Guests are directed to a rather poor nearby garage at an additional cost.

The hotel is situated on an extremely busy and noisy roundabout, directly opposite the train station. While the rooms are reasonably well soundproofed, the ventilation is poor.

Most disappointing was the attitude of the reception staff, who were neither welcoming nor particularly courteous. On one occasion, when I returned to the hotel and walked towards the elevators, a staff member shouted at me to stop, apparently assuming I was not a guest, before abruptly asking what they could help me with. This was inappropriate, disrespectful and completely unacceptable. There are far more professional ways to approach someone, whether they are a guest or not.

Overall, the hotel lacks the quality, atmosphere and hospitality suggested by its online presentation. I would not recommend staying here.

2026-10-19 • via Nuitee
M
michel • couple • fr
7
Pros:

L’emplacement

Cons:

Nous avions sélectionné sur l’application booking : parking et breakfast inclus en arrivant à l’hôtel pas de parking privé ni de breakfast inclus 🙁

2026-10-18 • via Nuitee
R
Regina • couple • it
10
2026-10-17 • via Nuitee
S
Susan • extended_group • ca
6
Good location for trains.
Pros:

Room was clean and recently renovated. Beds comfortable. Overlooking the piazza and rail station. Easy walk from trains. Staff were helpful arranging airport transfer for very early departure.

Cons:

Bathroom shower flooded the floor :( We did struggle with room keys not coded correctly. Housekeeping was very helpful. And flush for toilet was difficult to sort.

2026-10-16 • via Nuitee
C
Charlotte • couple • dk
9
Dejligt ophold. Vi kommer igen
Pros:

Central placering og meget venligt personale

2026-10-16 • via Nuitee
M
Mihail • couple • es
10
Volveré.
Pros:

Ubicación, personal, limpieza…

Cons:

Nada que objetar.

2026-10-15 • via Nuitee