Pullman Quay Grand Sydney Harbour

Hotels
•
Pullman Hotels and Resorts
8.8 (1522 reviews)
61 Macquarie Street , Sydney , AU
+61 2 9256 4000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Prime location / Circular Quay access
Spectacular harbour and Harbour Bridge views
Friendly and accommodating staff
Rooms with good layout and in-room amenities
Many guests praised breakfasts (some called it incredible)
Cons:
Inconsistent breakfast selection and small breakfast area
At least one severe room maintenance/safety incident (moisture, clogged vent, exposed metal)
Management unresponsive in at least one serious complaint; impersonal automated responses
Occasional service lapses (missed room requests, bar closing earlier than expected)
Perceived poor value/high rates by some guests

Categories

Cleanliness
8.7
Mostly reported as clean and tidy across multiple reviews, but a few incidents (delayed housekeeping and one severe maintenance/cleanliness report — moisture damage, clogged vent, exposed metal) lower confidence.
Service
9.6
Staff frequently praised as friendly, polite and accommodating; however there are notable service lapses (management unresponsive to a formal complaint, impersonal automated replies, missed room requests, bar closing issues).
Location
10
Overwhelmingly positive: repeatedly described as perfect, prime Circular Quay location with spectacular harbour and Harbour Bridge views and excellent access for sightseeing.
Room Quality
6.5
Rooms praised for views, layout and spaciousness by many guests, but at least one report of severe maintenance neglect (ceiling moisture, clogged vent, exposed metal causing injury) makes room quality mixed.
Amenities
9.5
Strong in-room amenities and spectacular rooms noted; some on-site amenity issues reported (small breakfast area, bar closure, AI room-service failures), but overall amenities support a premium stay.
Value for Money
8.1
Mixed signals: several guests felt the location justified splurging, while at least one guest raised strong concerns about high rates, lack of official star accreditation and poor value.
Food and Beverage
8.6
Breakfast and F&B opinions vary — some reviews call breakfast incredible, others cite weak selection and a cramped breakfast area; overall satisfactory but inconsistent.
Overall Experience
9.4
Generally very positive overall experiences (family trips, special occasions, superb views and location), tempered by isolated but serious negative incidents and some operational shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Apartments with Stunning Views
Experience the epitome of luxury at Pullman Quay Grand Sydney, with spacious living areas, gourmet kitchens, and private balconies offering breathtaking views of Sydney Harbour or the Royal Botanic Gardens.

Gourmet Dining and Botanical Retreat
Indulge in modern Australian cuisine and an extensive wine list at Q-Dining, while enjoying panoramic harbour views. For a unique experience, visit Hyde Hacienda bar for Cuban-inspired cocktails in a botanical oasis overlooking the city.

Convenient Location and Exceptional Service
Located in the heart of Circular Quay, our hotel is just a short walk from iconic landmarks like the Opera House and The Rocks. Enjoy the convenience of modern amenities, 24-hour front desk service, and easy access to transportation options for exploring the city.

Book your stay at Pullman Quay Grand Sydney for a truly unforgettable experience in the heart of Sydney's vibrant harbour precinct.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.

Please note the Q Dining restaurant at the property is closed until further notice.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.8
Based on 1522 reviews
Cleanliness: 8.7
Service: 9.6
Location: 10
Room Quality: 6.5
Amenities: 9.5
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 9.4
D
David • couple • au
10
Excellent room
Pros:

Great location, very nice retaurant

2026-10-29 • via Nuitee
M
Micalopulos • solo_traveller • br
9
Se quiser ver o “Harbour” de Sydney do seu quarto esse é o hotel!
Pros:

A localização é perfeita! Dá para fazer tudo a pé .

2026-10-27 • via Nuitee
C
Chelsea • couple • au
10
2026-10-26 • via Nuitee
S
Sajid • solo_traveller • in
9
Pros:

Location

2026-10-26 • via Nuitee
K
kristy • family_with_children • au
10
Pros:

Amazing views of the Sydney harbour bridge and prime location for sightseeing with public transport easily accessible from the hotel.

2026-10-25 • via Nuitee
M
Mandeep Singh • family_with_children • au
8
2026-10-18 • via Nuitee
J
John • family_with_children • au
10
2026-10-18 • via Nuitee
V
Vicki • couple • au
9
2026-10-16 • via Nuitee
M
marion • couple • au
10
2026-10-15 • via Nuitee
H
Hayles • couple • au
10
Pros:

Excellent location and harbour view

2026-10-15 • via Nuitee
K
Kahida Narcisa • family_with_children • nz
1
Unacceptable conditions – Safety hazards, neglect & zero management response
Pros:

Only location

Cons:

Extremely disappointing stay in Room 910. The room exhibits severe maintenance neglect: moisture damage on the bathroom ceiling, a heavily clogged air vent, and an exposed metal on the fold-out bed frame that caused a physical injury to my leg. Management completely ignored my formal complaint email, only offering a room change at 9 PM on our final night before checkout, which was entirely unreasonable.

​Furthermore, the NSW Tourism Association confirmed in writing that this hotel holds NO official star accreditation, despite displaying a 5-star plaque at the entrance and charging premium luxury rates (NZD 1,581.37 for 2 nights).

​​IMPORTANT: Please check the attached photos and read the low-rating reviews. You will see this is a recurring issue. Despite management’s generic apologies and repeated promises to improve, no real action is taken.

2026-10-14 • via Nuitee
V
VIVIANE • solo_traveller • nc
7
Pros:

L'emplacement est superbe

Cons:

Le manque de choix au petit déjeuner, le service peut mieux faire.
Le ménage de l'appartement tarde à être fait parfois.
C'est un automate qui répond aux demandes, c'est trop impersonnel !

2026-10-11 • via Nuitee
D
Daniel • family_with_children • us
10
best ever for our family trip to Sydney
Pros:

breakfast was incredible! view was amazing and staff were so friendly

Cons:

nothing, really

2026-10-11 • via Nuitee
Y
Yimin • couple • au
10
2026-10-09 • via Nuitee
S
Steven • couple • au
10
Had a great stay Pullman location is the best
Pros:

Location

Cons:

Everything

2026-10-09 • via Nuitee
S
salter • extended_group • au
10
Excellent stay
Pros:

Location and the view

Cons:

Breakfast area very small and didn’t have the selection we are used to

2026-10-08 • via Nuitee
S
Sapana • extended_group • au
7
2026-10-07 • via Nuitee
F
frederique • solo_traveller • fr
10
Pros:

L'emplacement extraordinaire
Les chambres meme sur l'arrière vue jardin sont très belles avec coin cuisine salon salle a manger. Top

2026-10-07 • via Nuitee
B
Brady • couple • au
10
2026-10-07 • via Nuitee
A
Angela • couple • au
10
2026-09-19 • via Nuitee