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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Packed lunches
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Ski storage
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Public transport tickets
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Mobile app for room service
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Happy hour
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Supervised childcare/activities
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Ski storage
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Scuba diving on site
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Snorkeling on site
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Golf cart
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Snow sports gear
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Swimming nearby
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Charcoal grill
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Vegetarian menu options available
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Paddle boating nearby
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Stunning Mountain Views and Luxury Amenities
The Mercure Queenstown Resort offers breathtaking views of the Remarkables Mountains and Lake Wakatipu. Guests can enjoy a seasonal outdoor pool, spa pools, a gym, and a sauna for relaxation and leisure.
Gourmet Dining and Scenic Restaurants
Indulge in local produce and wines at the South Eatery Restaurant, featuring an atrium and panoramic views. Start your day with a buffet breakfast at the Rises Restaurant, and savor à la carte meals at the South Eatery Restaurant in the evenings.
Cozy Rooms with Modern Comforts
Each room provides views of the gardens or Lake Wakatipu and mountain ranges. Enjoy amenities like tea/coffee facilities, a small refrigerator, and an LED satellite TV for your entertainment.
Experience luxury and comfort at Mercure Queenstown Resort - book now for an unforgettable stay!
Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
People no matter the age stay for NZD 65 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location was perfect - just out of the town center so close to uber , clean tidy all you could ask for :)
The only thing was that the tv didnt have much chanel selection and only had screen mirroring options. Would be great to log into netflix or something. But not a major !
Beds were comfortable. They were able to provide fresh milk instead of UHT. Staff were polite.
Overall the resort seems tired, could do a revamp. Bathroom was very small. Cleaners lacked attention to detail.
It was clean and comfortable.
Great view from our room
It’s a bit aged ,The carpet is old and dirty
Awesome view
Great location and good value for money. The complimentary sauna facility was a nice bonus and made the stay even more enjoyable.
The ocean view is very good. Quite spacious.
Lighting in the room isn't adequate. Needs to pay for parking. The shower gel runs out in the bottle and I realised during the shower so needs to ask my husband to run to reception but they couldn't provide us immediately. But when I spoke to manager in the morning, they provided us the wine bar vouchers and apology letter for the inconvenience.
The view was good , but far from the town .
Had to pay for parking in the hotel , even after paying so much for the room .
Everything was fine except the bathroom and bedsheets
Bedsheets had blood on them, the bath had scum on it, the non slip mat was old and discolored, and there wa rubbish from the previous guest. Also had to pay for parking
The views
The lifts
The breakfast buffet was nothing wow. Bit pricey for what you get. The view of our room was spectacular.
The shower leaked on both sides so our floors were wet and needed to have towels as bath mats to soak it up.
Location and staff
Breakfast buffet
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