Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great views
Comfortable stay
Good location
Helpful staff
Cons:
Noise from neighbors
Outdated amenities
Poor soundproofing
Limited food choices

Categories

Cleanliness
7.5
Specific concerns about cleanliness and upkeep, particularly regarding outdated areas.
Service
8.5
Overall good service noted, but some dissatisfaction during busy times.
Location
9
Excellent location with beautiful views and convenient access.
Room Quality
7
Issues with soundproofing and outdated room design mentioned.
Amenities
8
Standard amenities with some complaints about limited pool facilities.
Value for Money
8
Good value but mixed feelings about pricing relative to quality.
Food and Beverage
8
Generally good reviews, but some negatives regarding poor food quality at times.
Overall Experience
8
Overall good experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:28

Property Description

Stunning Mountain Views and Luxury Amenities

The Mercure Queenstown Resort offers breathtaking views of the Remarkables Mountains and Lake Wakatipu. Guests can enjoy a seasonal outdoor pool, spa pools, a gym, and a sauna for relaxation and leisure.

Gourmet Dining and Scenic Restaurants

Indulge in local produce and wines at the South Eatery Restaurant, featuring an atrium and panoramic views. Start your day with a buffet breakfast at the Rises Restaurant, and savor à la carte meals at the South Eatery Restaurant in the evenings.

Cozy Rooms with Modern Comforts

Each room provides views of the gardens or Lake Wakatipu and mountain ranges. Enjoy amenities like tea/coffee facilities, a small refrigerator, and an LED satellite TV for your entertainment.

Experience luxury and comfort at Mercure Queenstown Resort - book now for an unforgettable stay!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2004 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
P
Pheel • couple • au
6
Was fantastic till I used the bathroom.
Pros:

Close to town and restaurant food was very good!

Cons:

The bathroom was aged! The bathroom looked horrible!
The grout between the tiles had black mould!

2026-07-11 • via Nuitee
A
Annabelle • couple • au
10
Absolutely fabulous. The room, staff and facilities were incredible!
Pros:

The amazing staff worked with my partner and organized a beautiful proposal. Could not be more grateful!!!

2026-07-11 • via Nuitee
C
Chevon • family_with_children • au
10
Beautiful hotel in a stunning location
Pros:

It was a stunning hotel in a great location, room was huge, had an incredible view, cocktails and food were exceptional, wish we could have stayed longer

Cons:

Nothing

2026-07-11 • via Nuitee
B
Bhavin • extended_group • nz
7
Pros:

Near by town

Cons:

No water and tv entertainment is not good

2026-07-10 • via Nuitee
S
Sandy • solo_traveller • nz
8
Excellent hotel with lovely panoramic views over the lake and mountains.
Pros:

Great Lake and mountain views, large room with a really comfortable bed

Cons:

Poor wifi.

2026-07-08 • via Nuitee
C
Candy • family_with_children • nz
10
Very satisfying
Pros:

Very nice view from my window

Cons:

Nothing

2026-07-08 • via Nuitee
S
Saadat Ali • family_with_children • au
3
2026-07-06 • via Nuitee
T
Timothy • solo_traveller • au
9
Pros:

The views

Cons:

Car parking

2026-07-05 • via Nuitee
J
Jade • couple • au
9
Great views, lovely staff.
Pros:

Love the views from the dinning room, also enjoyed the fireplace near the bar.

Cons:

We didn’t like the Smell of Curry around the restaurant bar and reception for the 2 days of our stay. It was very strong.

2026-07-04 • via Nuitee
L
Ligaya • family_with_children • au
8
2026-07-03 • via Nuitee
B
Breno • family_with_children • au
10
Just need more option on dinner menu or change menu every couple days
Pros:

Location and view

2026-07-03 • via Nuitee
E
El_Jay_Brah • solo_traveller • za
8
2026-07-02 • via Nuitee
D
Daniel • couple • au
3
2026-07-01 • via Nuitee
N
Nestor • couple • nz
8
Good place to stay,excellent location and quite
Pros:

Quite

2026-06-28 • via Nuitee
D
Damian • solo_traveller • au
9
2026-06-27 • via Nuitee
J
Jane • couple • au
6
2026-06-26 • via Nuitee
S
Stella • couple • au
6
Rooms were clean, carpet a bit worn. TV’s only compatible with android phones a let down. The best thing is the views &a
Pros:

Clean room, comfortable bed & the views were amazing.

Cons:

Not the best soundproofing, could hear chairs scraping in the morning during the breakfast rush on ground level beneath us. And there was a loud noise coming from the lift a few doors down that we would hear every now & then but it was all day & night long. Could also hear the voices in the room next door through the walls. But our biggest let down was that the tv’s are only compatible with android phones which meant we couldn’t watch tv to watch a movie when we wanted to relax after a long day out.

2026-06-25 • via Nuitee
C
Chanse • family_with_children • nz
4
Great views, location, and breakfast; everything else was disappointing.
Pros:

The highlight of our stay was definitely the stunning views overlooking Lake Wakatipu and the surrounding mountains. The location was convenient and close enough to Queenstown to easily explore the area, while still being away from the busy town centre. We also thoroughly enjoyed the buffet breakfast each morning, which offered a good variety of food and was a great way to start the day.

Cons:

I recently stayed at Mercure Resort Queenstown and unfortunately there were several aspects of the stay that were disappointing.

The bedding provided was very thin, which made it difficult to stay warm and comfortable during the colder Queenstown weather. The lighting in the room was also quite dim, making the space feel dark and making it difficult to read or get ready in the evenings.

The TV options were limited, with no suitable channels available for children to watch. In addition, both the Wi-Fi and mobile phone reception were very poor throughout our stay, which made it difficult to stay connected.

Housekeeping was also below expectations. While used towels were removed, the rubbish bins were not emptied and the room was not vacuumed during servicing.

The location and views were great, but improvements to room comfort, connectivity, entertainment options, and housekeeping would make a significant difference to the guest experience.

2026-06-24 • via Nuitee
J
Jing • couple • nz
7
Reasonable priced
Pros:

The location is convenient

Cons:

It is cold in the room despite using the air conditioner at night. The duvet is very thin, see through thin. I had to ask for hot water bottle. Things were not topped up (sanitary bags, tea bags after the room cleaning). I understand that we need to save the planet, but some were running out and not replaced.

2026-06-23 • via Nuitee
R
Rebkah • couple • au
3
2026-06-21 • via Nuitee