Wingate by Wyndham Panama City Area Lynn Haven

Location, quiet

Great location! Near Publix, Winn-Dixie, WM, beaches, Tyndall AFB, Navy Base. Great use of solar panels to create covered parking spots! Check in was smooth. I am just shy of Diamomd status, so I did not expect an upgrade, but she did it for me!!! A very nice 1 bedroom suite! Extremely clean. The complementary breakfast and coffee is definitely a win! And I believe they keep the coffee hot around the clock...I like that afternoon pick me up! They keep some rooms (or floors) pet free for those of us with pet dander allergies...which I appreciate very much! I highly recommend this Wingate in Lynn Haven, Fl.

Loved the breakfast it was delicious

We travelled 9 hours with our three small children and needed somewhere to sleep until the following day when our beach rental would become available. We decided to stay here expecting Wyndham quality and I am sharing our experience in hopes that no one else ever makes that mistake!!
! Go up the road a few miles, stay at the Hilton for the same price, and save yourself the trouble and HEADACHE!
Upon entry we could smell marijuana and hear people partying at the pool. The front desk employee appeared to be disgruntled by the fact we were even checking in and that she had to get off of a phone call that was clearly not with a customer.
Once past her negative attitude and overlooking the partying and recreational drug use going on downstairs, all we could think about was locking the door and climbing into bed to rest for our big day the following morning.
Our kiddos were so excited.
To our disappointment — upon opening our door it smelled like an insane amount of BODY ODOR (not just armpits either) mixed with an extreme amount of body spray/cheap perfume had been sprayed ALL over the room. It is unclear if the employees caused this, or if someone had recently checked out and the room and it was not properly cared for prior to our arrival. Either way, my children have severe asthma issues and are unable to inhale chemical residue which was HEAVILY present in the room. We were all so tired, I decided I would ask for a different room first. I walked down to the lobby to kindly explain the situation and ask the extremely poor quality customer service representative if we could possibly swap rooms and was told “no other rooms available” and that she could have someone “fog” the room and was told we would have to wait on that. Waiting would be no issue but again, my children can not be exposed to chemicals or aerosols and this would not be helpful unfortunately. I had already paid close to $200 for the stay and asked if we could get a refund to find somewhere else to stay. After an extremely unserious and insincere conversation with the “front desk” workers “boss” she said they would not be refunding me and shrugged her shoulders and smirked as if I could just deal with it. We left immediately. As we were leaving there was another family with their suitcases checking in, which is odd since there were “no more rooms available”. This is probably the most unprofessional and insensitive staff I have ever dealt with. I hope if they were in our situation they would understand how unfair it is to treat a family this way. We had to pay another $200 at another hotel which was an added expense and all the manager “Thelma” can say is they made us offers and that we declined. She also says no one else could smell anything after checking our room, which explains why they also must allow people to use marijuana by the pool because they must not smell it either. As a paying customer we deserved to be treated fairly and appropriately. Do NOT stay here, especially if you have children with asthmatic conditions as it is UNSAFE. I was also offered a 25% discount on a future stay which they know will never be useful as my family will never be returning to this dump. It is almost purely disrespectful and spiteful as they don’t want to take accountability for an unfit facility and not complying with regulations/laws. We were in and out of this place in a matter of minutes and have been denied any sort of refund repeatedly. I know we made the correct decision for our family by leaving and hope in the future this “Wyndham” takes responsibility and can better themselves and their facility for their guests.

comfortable, great breakfast, convenient location

Pool and hot tub indoors

clean

It was a good location

It was quiet, mostly clean, and had a courteous front-desk staff.

I love this hotel. Always clean and the staff are wonderful!

The staff welcomed us even though it was late in the evening and we had already had a bad experience with another hotel... It felt good to be welcomed by the staff
The rooms were excellent and clean.

Everything totally excellent! 10/10