Hampton Inn & Suites Ephrata - Mountain Springs

Hotels
•
Hampton Inn
8.7 (314 reviews)
380 East Main Street , Ephrata , US
+1 717-733-0661

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location / views
Close to family / convenient
Friendly staff (in some reviews)
Some guests reported clean rooms
Breakfast praised by several guests
Easy access to nearby restaurants (Applebee's)
Cons:
Inconsistent customer service and refund issues
Check-in / reservation changes without notice
Room issues: messy beds, lack of privacy drapes, uneven heating
Variable breakfast quality (some disliked items)
Pool reported as very cold
Odor and beat-up elevator reported

Categories

Cleanliness
8.1
Mixed reports: some guests describe rooms as clean, while others reported messy beds, smeared bathroom mirror and odors in parts of the building.
Service
8.7
Inconsistent service: multiple complaints about check-in communication, refunds and customer service, but several mentions of friendly and pleasant staff. Overall service shows positives but notable failures on refunds/communication.
Location
10
Consistently praised: close to family/daughter, great views and easy access to local restaurants (Applebee's).
Room Quality
8.2
Mixed: some rooms were clean and acceptable, but issues noted with messy beds, lack of drapes/privacy, uneven heating and rooms reassigned without expected amenities or views.
Amenities
9
Amenities present and generally appreciated (breakfast, pool, nearby dining), though some guests reported a freezing pool, beat-up elevator and lack of certain options (e.g., no orange juice).
Value for Money
7
Several guests expressed disappointment with price, unexpected extra charges for reservation changes and unresolved refund issues, lowering perceived value.
Food and Beverage
9.3
Breakfast received mixed but overall strong mentions (described as 'amazing' and 'great' by multiple guests), though some disliked specific items (sausage, peppers, no orange juice).
Overall Experience
9.3
Overall mixed but leaning positive due to excellent location and friendly staff for some stays; marred for some guests by service failures (refunds, check-in) and room inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location
Located in Ephrata, Pennsylvania, our hotel offers proximity to Amish farmlands and Dutch Wonderland Amusement Park, perfect for exploring the area's charm.

Amenities Galore
Enjoy a complimentary hot breakfast buffet, take a dip in our indoor pool, and stay active in the fitness center. With free high-speed internet, unwind by the lobby fireplace or stay connected effortlessly.

Nearby Attractions
Explore Stoudt Brewing Company, Wilbur Chocolate Factory, and other local attractions just a short drive away. From antique shops to golf courses, there's something for everyone near Hampton Inn and Suites Ephrata-Mountain Springs.

Book your stay now and experience comfort and convenience at our hotel.

Important information:

Please contact the property directly with the contact details provided in your confirmation for any further queries.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 314 reviews
Cleanliness: 8.1
Service: 8.7
Location: 10
Room Quality: 8.2
Amenities: 9
Value for Money: 7
Food and Beverage: 9.3
Overall Experience: 9.3
R
Ruth Ann • couple • us
7
I was never told when breakfast was being served. Could not figure out how to work the TV remote.
Pros:

It was close to my daughter

Cons:

Breakfast was not good. Do not like peppers in my eggs, no orange juice, did not like the chicken sausage. Never did get the TV remote to work for the volume. Not very good customer service. I was disappointed with my stay especially for the price!

2026-10-15 • via Nuitee
E
Ethan • solo_traveller • us
7
2026-10-10 • via Nuitee
M
Margaret • couple • us
9
Pros:

Location

Cons:

Nothing

2026-10-08 • via Nuitee
V
Vanita • couple • us
9
2026-09-02 • via Nuitee
S
Susan • couple • us
8
Loves view of mountains
Pros:

Close to family

2026-08-18 • via Nuitee
M
Mary • solo_traveller • us
3
Pros:

It was quite, Applebee's, when checking in the lady was pleasant,but lyed

Cons:

Well we arrived at2:50 room was being cleaned, the lady said it will be ready in a few minutes my reservation was at 3 wasn't to get in the room til 20 after 3 an then when we went to our room the beds were messy, an bathroom mirror was smear up now I like this place but my opinion this has been the worst for the room I've been with booking for about 5yrs now an I don't like to complain I'm being honest letting you guys no I took pictures you have to at the mirror good

2026-08-14 • via Nuitee
B
brodman • couple • us
10
2026-07-19 • via Nuitee
J
Janet • couple • us
10
2026-07-17 • via Nuitee
C
Christina • couple • us
1
Booking.com promised a refund from the property. It never happened.
Pros:

Nothing they canceled my reservation last minute and didn’t refund me.

Cons:

That they couldn’t accommodate my reservation and didn’t refund me. It’s been one month, still NO REFUND?!

2026-07-15 • via Nuitee
H
Huffman • family_with_children • us
3
2026-07-11 • via Nuitee
D
Donte • family_with_children • us
3
2026-07-07 • via Nuitee
L
Linda • extended_group • us
5
A nightmare
Pros:

It was on the hill for fireworks but you had to go outside to see anything.
The breakfast was amazing 🤩

Cons:

We were put in a wrong without drapes for privacy and the morning sun. We got moved to a handicap room without any view at all!
I think booking.com customers get treated differently.

2026-07-05 • via Nuitee
D
Dale • couple • us
9
2026-06-18 • via Nuitee
W
Waite • solo_traveller • us
10
2026-06-16 • via Nuitee
M
martin • solo_traveller • us
10
Pros:

Excellent location..easy access to Applebee's q

2026-06-16 • via Nuitee
N
Natalie • family_with_children • us
7
Stay was ok, I wish I would’ve known before hand about the construction and the change in reservations before my stay I
Pros:

The location is all.

Cons:

The noise of the construction and the fact that we had our reservations changed at the time we arrived, is when we found out no call no email nothing to notify me of this change. I had 2 reservations and my other party had to go down to the sister hotel. They almost up charged a ridiculous amount, we still were charged more for the change of reservation that was canceled.

2026-06-14 • via Nuitee
C
Christie • extended_group • us
10
2026-06-13 • via Nuitee
C
Christine • family_with_children • us
10
Pros:

It was clean and breakfast was great, staff were kind.

Cons:

Pool was clean but freezing cold

2026-06-07 • via Nuitee
S
Steven • couple • us
3
Very disappointed
Pros:

Friendly staff

Cons:

This hotel is not up to the standard that we are used to with Hampton Inns. Would not stay there again.

2026-06-01 • via Nuitee
M
MARIA FERNANDA • family_with_children • us
8
2026-05-28 • via Nuitee