Kiwi International Hotel

Hotels
7.5 (5765 reviews)
411 Queen Street , Auckland , nz

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable pricing
Cons:
Poor cleanliness
Rude service
Musty smell in rooms

Categories

Cleanliness
5.5
The room had hair on the pillows and a hole in the door, indicating poor cleanliness.
Service
8
Mixed reviews on service; some found staff friendly while others mentioned rudeness.
Location
9
The hotel is well located; close to amenities and convenient for first-time visitors.
Room Quality
6.5
Issues noted with room quality, including musty smells and incorrect bed arrangements.
Amenities
7
Basic amenities were present, but the lack of air conditioning and poor wifi signal were drawbacks.
Value for Money
8.5
Generally considered affordable for the location and basic services offered.
Food and Beverage
8
No specific mentions, standard quality for this hotel tier.
Overall Experience
7.5
Mixed experiences; satisfactory for budget travelers despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:35

Property Description

Central Location on Queen Street
Located in the heart of Auckland city, Kiwi International Hotel offers quality and affordable accommodation right on the iconic Queen Street. With easy access to restaurants, bars, transport stops, and entertainment spots, you'll be at the center of it all.

Convenient Amenities
Enjoy fully serviced and quiet rooms equipped with heating, work desks, and some with flat-screen TVs and private bathrooms. Take advantage of shared laundry facilities, a lounge area with TV, and a helpful tour desk for travel arrangements.

Easy Access to Key Attractions
Explore Auckland effortlessly with the hotel's proximity to key attractions like the theatres and nightclubs on 'K' Road, SkyCity, Skytower, the Viaduct, and Spark Arena. Plus, with an airport bus stop right outside, your travel convenience is ensured.

Book your stay at Kiwi International Hotel for a memorable Auckland experience.

Important information:

Please note that Kiwi International Hotel will take a photocopy of your valid photo ID upon check-in.

Please note that Kiwi International Hotel does not accept payments with American Express credit cards.

Please note that the breakfast available is continental.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Location

Guest Reviews

7.5
Based on 5765 reviews
Cleanliness: 5.5
Service: 8
Location: 9
Room Quality: 6.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 7.5
R
Renata solo_traveller cz
3
UNRELIABLE STAFF
Pros:

Cost/income ratio was great, excellent location a few minutes walk to Sky Tower, simple but clean, great for overnight and even longer stays. Take the super shuttle to get there.

Cons:

I stayed twice in this accommodation during this trip (July 16-18 and July 31-August2), I needed an overnight accommodation and it was really cheaper than to take an airport hotel. BUT BUT BUT - I asked for the wake up call to catch the super shuttle and the plane (I was travelling around the Pacific Islands and Auckland was my hub). I asked the ladies in the reception - one lady in the morning, the other one in the evening DO NOT TO FORGET ABOUT IT, the everning lady said she would leave a note for the collegue to wake me up. NOBODY WAKED ME UP !! I missed the supper shuttle and then the plane, fortunately I manage to switch to the next flight - still thinking to sue the hotel for that. I gave them another chance on July 31, again I asked for a wake up call - the same guy in the night reception as on July 18), again no wake up call - if my husband did not call me from Europe to wake me up (I was already learnt after the first case) I would miss the plane to Sydney and then to Europe - TOTALLY UNRELIABLE STAFF!!! Especially the guy on July 18 and August 2)

2026-08-15 via Nuitee
P
PiotrWlo solo_traveller pl
8
2026-08-14 via Nuitee
E
Eamonn couple au
8
Great Value Accomodation in the Heart of Auckland
Pros:

Amazing and great value for the location and the comfort of the rooms! Matched the description exactly

Cons:

The navigation of the hallways would be improved with some signs - can sometimes be hard to find our way around

2026-08-14 via Nuitee
P
Peter extended_group nz
8
Pros:

Location was great

2026-08-12 via Nuitee
A
Ann Rochel solo_traveller nz
9
Cons:

Weak wifi connection

2026-08-12 via Nuitee
S
Susan solo_traveller nz
8
2026-08-12 via Nuitee
S
Susan solo_traveller nz
10
2026-08-12 via Nuitee
M
Mel couple au
4
2026-08-11 via Nuitee
A
Anna solo_traveller nz
10
Pros:

Clean room

2026-08-11 via Nuitee
M
Mailus solo_traveller nc
8
2026-08-11 via Nuitee
K
kiwimgr solo_traveller nz
5
Happy and sad
Pros:

Friendly staff, convenient smoking pit, close to some shops I like, tea and coffee and jug,

Cons:

Quite the walk from room to outside so would've liked a map, location, Uber pickup very confusing and unclear,

2026-08-11 via Nuitee
M
MYLENE FAITH couple nz
10
2026-08-10 via Nuitee
V
Vikumnath family_with_children lk
10
Pros:

Excellent service and overall everything.

Cons:

Nothing

2026-08-09 via Nuitee
S
SHUN solo_traveller nz
8
2026-08-08 via Nuitee
A
Ayaka family_with_children nz
5
Overall, the location and price were great, but the noise and smell made it difficult to fully relax.
Pros:

One of the best things about this hotel is its location. It’s right in the city, so it was easy to go sightseeing and quickly come back to the hotel. The price was also affordable, which made it a great choice.

Cons:

I didn’t really like the smell of paint in the hotel. Also, there were some children shouting in the morning, which woke me up when I wanted to sleep in and relax. The doors and walls seemed quite thin, so I could easily hear people talking outside, and I was woken up a few times during the night.

2026-08-08 via Nuitee
S
Simone extended_group ch
7
Cons:

Ci può stare per una notte , ma niente di speciale.

Il personale non mi sembra molto disponibile e sembrava quasi scocciato a farci fare il ceck in la sera quando siamo arrivati.

2026-08-08 via Nuitee
G
Gurvinder couple nz
8
2026-08-07 via Nuitee
A
Anonym family_with_children se
8
2026-08-07 via Nuitee
J
Jaskirat family_with_children nz
7
Pros:

Location

Cons:

Parking facilities r so poor

2026-08-05 via Nuitee
D
Dalace solo_traveller nz
1
Pros:

Close to the city

Cons:

The heating in the room was broken so both nights we stayed was very cold.
Parking was crazy expensive and on the second night that I had prepaid for there were no parking spots left.

2026-08-05 via Nuitee