Sunway Pyramid Hotel

Hotels
•
Sunway Hotels & Resorts
8.3 (3572 reviews)
Persiaran Lagoon, Bandar Sunway , Kuala Lumpur , my

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Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Faulty shower door
Breakfast inconvenience
Long queues during peak hours

Categories

Cleanliness
7.96
The shower door gap wasn't fully sealed, causing water to pool outside the vanity area after a shower.
Service
8.73
Staff were friendly and helpful, providing a baby tub and cot at no extra charge.
Location
8.97
Excellent location connected straight to the mall, very convenient for guests.
Room Quality
8.42
Rooms are spacious and comfortable, well-suited for families.
Amenities
8.15
Amenities are good but some facilities are shared with a neighboring hotel.
Value for Money
7.41
Room rates may not be justifiable for the breakfast options offered.
Food and Beverage
8.36
Breakfast had a good variety, although some felt the need for improvement during peak hours.
Overall Experience
8.43
Guests generally enjoyed their stay with minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:01

Property Description

Prime Location

Convenient Amenities

Exciting Activities

Book your stay at Sunway Pyramid Hotel now for a memorable experience in Sunway Lagoon theme park.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Only fully vaccinated guests with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor.
Please note that Sunway Lagoon Theme Park opens daily at 10:00 to 18:00.
The hotel is also a smoke-free property. Violators are liable to a fine of RM 400.
Please note that there are no connecting rooms.
Guests under the age of 18 are only allowed to check in with a parent or official guardian.
Please note that guests may request for a late check-out, subject to the hotel's availability. Extra charges apply. Kindly contact the hotel directly for more information.
Please note that an extra bed is available for 1 additional guest, subject to availability. Additional charges apply.
Extra guests are subject to additional breakfast charges.
Please be informed that the hotel does not accept a third party payment card. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

8.3
Based on 3572 reviews
Cleanliness: 7.96
Service: 8.73
Location: 8.97
Room Quality: 8.42
Amenities: 8.15
Value for Money: 7.41
Food and Beverage: 8.36
Overall Experience: 8.43
M
Mhamood • couple • om
10
Pros:

قريب من كل شي وعند الحجز في المدينة المائية يمكن الدخول والخروج في نفس اليوم
به بركتين سباحه
مناسب جدا للعوائل

2026-06-12 • via Nuitee
N
Noor • couple • gb
10
BEST ONE EVER!!
Pros:

We got a free upgrade to the sunway resort which was a delightful experience!! I have been coming to sunway pyramid with my parents for 10 years for summer vacation as this is the best family resort. Now i came back with my own daughter after a decade and it was just as magical as i has always been!
Thank you for giving the best holiday♥️

I will always be coming back to you

Cons:

Nothing

2026-06-10 • via Nuitee
G
Genieve • couple • sg
9
Lovely break away from work
Pros:

Staff was friendly. Housekeeping prompt

Cons:

Nothing much.

2026-06-09 • via Nuitee
O
Omar • couple • sa
10
Pros:

ممتاز بس الغرف صغيره نوعا ما ، بس ممتاز اذا بتنزل الملاهي المائية ممتاز تاخذ يوم وترتب نفسك وتنزل تلعب وتستانس ، وموجود تحت مول فيه كل شي ، يعني تجربة ممتازه

2026-06-05 • via Nuitee
C
Chan • couple • my
10
2026-06-05 • via Nuitee
S
Sue Wei • family_with_children • my
8
2026-06-04 • via Nuitee
M
Mohd • couple • my
9
2026-06-03 • via Nuitee
J
Juhani J. • solo_traveller • de
8
2026-06-03 • via Nuitee
N
Naning • couple • my
10
Overall everything is good
Pros:

Yes i like about facility

Cons:

Not applicable

2026-06-03 • via Nuitee
M
Mohd Izzuwan • family_with_children • my
8
2026-06-02 • via Nuitee
Y
yee meng • solo_traveller • my
9
2026-06-02 • via Nuitee
A
anita • solo_traveller • my
6
Pros:

The connection to the mall was convenient

Cons:

The breakfast was disappointing. The queue for it was to long. Staff were stressed up. It didn't feel like vacation. It felt like a stress zone. Didnt feel comfort

2026-06-02 • via Nuitee
A
Adel • couple • sa
8
2026-06-02 • via Nuitee
A
ABDUL QADER • solo_traveller • om
9
2026-06-02 • via Nuitee
S
Su Kee • solo_traveller • sg
8
Comfortable, clean, convenient & good location
Pros:

Location

2026-05-31 • via Nuitee
F
fatin • couple • my
10
2026-05-31 • via Nuitee
N
nafeel niyas • solo_traveller • au
10
2026-05-31 • via Nuitee
Z
Zhonghua • solo_traveller • au
8
Pros:

Great location as it is convenient to the shopping mall. Good value for staying at the hotel.

Cons:

Twin bed room a bit small as it is snaller than my colleague's deluxe double bed room, although i paid more than hers.

2026-05-30 • via Nuitee
A
Amanda • extended_group • au
10
Wonderful stay, great service, location, room facilities, hotel facilities and staff are amazing
Pros:

The breakfast was outstanding, the location brilliant and the staff were so helpful and friendly. The bed was very comfortable with excellent pillows and additional supplies like tissues, shampoo, liquid soap.

Cons:

I can’t think of anything I wasn’t happy with

2026-05-30 • via Nuitee
A
avinit • extended_group • ae
7
Pros:

The room needs to be cleaned

Cons:

House keeping

2026-05-29 • via Nuitee