Crowne Plaza Liverpool - John Lennon Airport by IHG

Hotels
•
IHG
8.4 (193 reviews)
Speke Boulevard, Speke Aerodrome, Liverpool, England, L24 8QD , Liverpool , GB
+44 333 320 9320

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Pets allowed

Facilities

Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Designated smoking area
Elevator
ATM/banking
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Great staff
Good food
Comfortable rooms
Convenient location
Good amenities
Cons:
Heating issues in rooms

Categories

Cleanliness
7.79
The bedrooms were clean and well-equipped, but heating issues mentioned may imply some neglect in maintenance.
Service
8.76
Staff were fantastic, friendly, and went above and beyond to accommodate guests.
Location
8.3
Ideal location close to the airport and a retail park with restaurants and shops, with easy access to the city center.
Room Quality
8.25
Rooms were comfortable and well-equipped, but the heating issue affected immediate comfort.
Amenities
8.78
Includes access to nearby fitness facilities, which was a big bonus for the sports group.
Value for Money
8.24
Guests found food and drinks reasonably priced, contributing to the overall value.
Food and Beverage
8.79
Food quality was described as very good and breakfast was excellent, surpassing expectations.
Overall Experience
8.26
Generally positive experiences with minor issues that did not significantly detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:31

Property Description

Enjoy Culinary Delights
Dine at Starways or enjoy room service from one of the two on-site restaurants. Conclude your day with a refreshing drink at the bar/lounge.

Relax and Unwind
Take advantage of amenities such as a terrace with stunning views, a hair salon, and tour/ticket assistance.

Convenient Location
Located in Speke, just minutes away from attractions like Speke Hall and Calderstones Park, this hotel offers easy access to nearby destinations.

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include a hair salon, wedding services, and tour/ticket assistance. Enjoy British cuisine at Starways, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee. Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and 12 meeting rooms. Self-parking (subject to charges) is available onsite. Make yourself at home in one of the 164 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.4
Based on 193 reviews
Cleanliness: 7.79
Service: 8.76
Location: 8.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.26
A
Andrei Catalin • couple • gb
9
For a short stay is a very good value for money
Pros:

Nice location, free parking, good breakfast, clean room

Cons:

The bathtub was damaged( protective cover was scraped off)

2026-07-25 • via Nuitee
S
Sean • solo_traveller • gb
4
2026-07-24 • via Nuitee
O
Oleksii • couple • ua
6
2026-07-24 • via Nuitee
B
Brian • family_with_children • ie
1
2026-07-24 • via Nuitee
E
Eddie • family_with_children • je
7
2026-07-24 • via Nuitee
E
Elaine Fitzgerald • solo_traveller • ie
9
2026-07-23 • via Nuitee
A
Adrian • extended_group • gb
4
Stayed here on numerous occasions but shocked to see how low standards have become.
Pros:

No Air Conditioning was working and after asking this had been the case for over 2 weeks. There were desk fans in the rooms we used. We were also not told about this whilst checking in but found out when we entered our rooms. Also £.40 tourist tax...... I live in the City.......

Cons:

No Air Conditioning. Staff who did not go out their way to put the customer first. Breakfast ran out of certain food and took nearly 15 minutes to replace (beans and scrambled eggs). No discount for the obvious issues surrounding the Air Conditioning and instead was still charged the full rate.

2026-07-23 • via Nuitee
I
Ilse • couple • de
4
Es hätte so schön werden können
Pros:

Ja, es hätte so schön werden können. Das Hotel ist das alte Flughafengebäude des Liverpool Airport. Die Ausstattung war einmal ganz toll. Reichlich Platz und die Verwendung edler Materialien zeugen von sehr guten Zeiten. Unser Zimmer war schön groß und ehemals sehr gut ausgestattet mit einem in Marmor gehaltenen Wannenbad- so wie wir es seit Jahrzehnten von anderen Crown Plaza Häusern kennen. Im Anschluss an einen größeren Disput nach dem Check-In versuchte die F & B-Managerin, uns den Aufenthalt so angenehm wie möglich zu gestalten. Bei der Abreise nannten wir sie "den Leuchtturm" im deutlich in die Jahre gekommenen Chaos.

Cons:

Es begann beim Check-In. Als wir ankamen, trafen wir auf eine bis vor den Hoteleingang reichende Schlange vor der sich zwei überforderte Mitarbeiter redlich bemühten, dem Ansturm Herr zu werden. Leider stellte einer der Mitarbeiter nach wenigen Minuten seine Arbeit ein, wodurch die Situation noch unbefriedigender wurde. Irgendwann erhielten auch wir ein Zimmer, regelten die Sache mit dem gewünschten Parkplatz und bezogen unseren wirklich schönen Raum. Sofort nach dem Eintreten irritierte uns ein Ventilator, der auf dem Schreibtisch stand und bereits lief. Dann mussten wir leider feststellen, dass die Klimaanlage in unserem heißen und stickigen Zimmer bei einer Außentemperatur von etwa 35° C nicht lief. Also gingen wir zurück zur überlasteten Rezeption, an der sich eine einzige (!) Mitarbeiterin an der nicht kürzer gewordenen Schlange abarbeitete. Kurz und schlecht: wir fragten nach einem anderen, nämlich klimatisierten Zimmer, was es nicht gab. Die herbeigerufene Managerin erklärte uns, das die Klimaanlage für die komplette Saison in keinem Zimmer funktioniere, wobei die Halle, das Restaurant und auch die Bar schön kühl waren. Nach vielleicht 20 Minuten Diskussion einigten wir uns mit der Dame auf eine Kompensation, was eben auch zur Folge hatte, dass sie uns bei jeder Begegnung fragte, ob sie etwas für uns tun könne. Im Laufe unseres Aufenthalts stellte sich heraus, dass im Frühstücksraum bei einem gut gebuchten Haus der einzige Kaffeeautomat defekt war und an unserem letzten Tag auch der Toaster nach großer Rauchentwicklung außer Betrieb gesetzt werden musste. Da stellt sich für uns die Frage, ob der Laden pleite ist oder nur ganz schlecht gemanagt wird. Und nein, das war kein Bericht aus der so genannten dritten Welt sondern aus einem ehemals sehr guten Hotel in der europäischen Weltstadt Liverpool. Eigentlich nicht zu glauben!

2026-07-22 • via Nuitee
K
Kelly • extended_group • gb
3
Not great this time
Pros:

The comfort

Cons:

Food was awful, it wasn’t a good stay this time. No water in rooms.

2026-07-22 • via Nuitee
C
clive • couple • gb
5
Could be a great hotel but problems now
Pros:

Very nice building and rooms and staff very nice. Good location for airport and restaurants in shopping centre opposite

Cons:

For second time in two years we arrived to be told air conditioning in rooms was still not working and not clear it ever will be fixed. . The hotel has only limited window opening in rooms and closed corridors. In hot weather extremely uncomfortable with only small fans provided on request. No attempt to open up corridors and get fresh air. Staff are very nice but not always effective - old food trays left outside rooms for several hours for example and missing supplies in rooms.

2026-07-22 • via Nuitee
K
Kathir • extended_group • gb
9
2026-07-22 • via Nuitee
R
Richard • solo_traveller • gb
4
Hot and uncomfortable overnight
Pros:

Nice sized room and good location

Cons:

No Air Con working

2026-07-22 • via Nuitee
B
Bernadette • family_with_children • gb
1
2026-07-22 • via Nuitee
J
Jason • family_with_children • ie
1
2026-07-22 • via Nuitee
D
David • couple • gb
7
2026-07-21 • via Nuitee
B
Brach • solo_traveller • de
8
2026-07-21 • via Nuitee
R
Russell • couple • gb
3
Would like a refund
Pros:

The car park

Cons:

I booked a king room and it wasn't available, all room types were full. I was given a room with no opening windows, no air con & no refund offer for the room I booked. It's really poor I can book a room type and then it's not available. The bar had very little stock and whilst the reception was air conditioned the rooms were roasting hot. Room looked nothing like the pictures. If I didn't arrive at 11pm I would have checked out and gone elsewhere.

2026-07-21 • via Nuitee
T
Tamas • solo_traveller • hu
8
Pros:

Nice lobby. Good bed.

Cons:

A bit worn down. Qeueen suite was dark. Needs more lights.

2026-07-21 • via Nuitee
C
Catherine • couple • gb
7
Pros:

We had breakfast on first morning, we left it till 9 am to eat, unfortunately I could not get what I wanted, as I was told there were no more left

Cons:

Although our room was comfortable, there was a dog in the room next door which kept barking, also there was a lot of water gurgled noises coming from the bathroom during the night

2026-07-20 • via Nuitee
D
David • couple • gb
1
Chaotic and stressful
Pros:

Location

Cons:

Chaotic check in, got told we can find alternative accommodation as they’ve been so busy. But this had been booked months in advance.

Our room had been used by someone before we got in.

Air conditioning wasn’t working, no fans available either. Got given a ground floor room and could not open windows for fresh air.

A really stressful experience.

2026-07-20 • via Nuitee