Crowne Plaza Liverpool - John Lennon Airport by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.3 (4180 reviews)
Speke Aerodrome , Liverpool , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Easy/free parking
Comfortable beds
Friendly/helpful staff
Attractive 1920s/Art Deco decor
Good breakfast (for many guests)
Quiet rooms for many stays
Good value for short stays
Cons:
No/poor air conditioning — rooms very warm
Cleanliness issues: mould, damp smell, dust, dirty floors
Poor communication about AC problems
Occasional damaged/faulty room items (bathtub cover, chair)
Breakfast items ran out or were slow to be replenished
Slow or unsatisfactory complaint handling / refund issues

Categories

Cleanliness
6
Multiple reviews mention dust, mouldy/damp smells, dirty floors and grime behind taps — cleanliness is a clear weak point.
Service
9.4
Staff repeatedly described as friendly and welcoming, but there are isolated complaints about poor communication around the AC issue and slow complaint handling.
Location
9.5
Location and free/easy parking repeatedly praised; convenient for airport and local attractions.
Room Quality
6.5
Rooms noted as comfortable with good beds and 1920s decor, but many reports of very warm rooms due to broken AC, dusty furnishings and occasional damaged items (bathtub cover, office chair).
Amenities
6.8
Parking and period features praised, but the primary amenity issue is widespread non-working air conditioning (fans provided) and at least one report of a dusty fan.
Value for Money
9.4
Several guests called it good value for short stays and praised breakfast/parking; some dissatisfaction about being charged full rate and small tourist taxes, but overall value perception remains strong.
Food and Beverage
9.4
Breakfast described as very good by some guests, though there are isolated complaints about items running out or being expensive for the quality.
Overall Experience
9.4
Guests enjoyed the decor, location, beds and friendly staff, but repeated issues with temperature control and some cleanliness lapses tempered stays — overall experience remains positive for many.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:08

Property Description

Luxurious Art Deco Style

Located just a mile from John Lennon Airport, the 4-star Crowne Plaza Liverpool is a former airport terminal with a rich history, having been visited by The Beatles in the 1960s. The vintage aircraft stationed outside adds to its charm, offering spacious and elegant luxury rooms for a comfortable stay.

Extensive Leisure Facilities

Guests can enjoy complimentary access to the David Lloyd Leisure Centre, located a mere 200 meters away. The center boasts a pool, sauna, and gym, perfect for relaxation or staying active during your visit.

Fine Dining and Cultural Attractions

Indulge in modern English cuisine at the Starways Brasserie, accompanied by a fine selection of wines. With attractions like the Beatles Cavern Museum and Sefton Park nearby, there's no shortage of entertainment options for guests to explore.

Ready to experience luxury and history in one place? Book your stay at Crowne Plaza Liverpool now for an unforgettable getaway.

Important information:

Dinner bed and breakfast packages included a 2 course set menu for one or two residing residents sharing the same room. Children are not included in the Dinner bed and breakfast packages and will be charge additionallyGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPL

Location

Guest Reviews

8.3
Based on 4180 reviews
Cleanliness: 6
Service: 9.4
Location: 9.5
Room Quality: 6.5
Amenities: 6.8
Value for Money: 9.4
Food and Beverage: 9.4
Overall Experience: 9.4
R
Rianne • family_with_children • nl
4
Dit hotel viel tegen, ver van centrum, wel grote winkels en restaurants vd deur, vliegveld 5 min
Pros:

Ontbijt was slecht, allemaal lossen tafeltjes waar iets opstaat, niet mooi geordend, smoezelig, bestek vies om iets op te schepen, Gluten Vrij voor zoontje was niet veel keuze creakers of brood.

Cons:

Ontbijt gelegenheid en schoonmaak badkamer (lange haar en haren), tegelvloer zeer verouderd voegen er uit en tegels los, receptie niet echt behulpzaam.

2026-10-14 • via Nuitee
S
Sharon • family_with_children • gb
10
The customer care was outstanding. We left something in our room and the team went up and behind to find it. Unfortunate
Pros:

The Room was a good size for 2 adults and a child. The breakfast was lovely. A large variety of food. Worth a visit back

Cons:

It was all good

2026-10-13 • via Nuitee
T
Tracy • solo_traveller • gb
5
Pros:

Location. Nice and clean. Parking.

Cons:

Bed too hard, hairdryer didn't work, sockets didn't work, work ongoing but not informed before arrival. Lift out of order, air conditioning/heating not working.

2026-10-13 • via Nuitee
L
Laura • family_with_children • gb
3
2026-10-12 • via Nuitee
D
Daniel • couple • ie
8
Great value and access to the airport.
Pros:

Great location near the airport. Staff were great at check in.

Cons:

The breakfast wasn't great and I understand the restaurant is getting refurbished.

2026-10-12 • via Nuitee
L
Liam • solo_traveller • gb
1
Will never stay again.
Pros:

The blackout curtains

Cons:

No air con or fan, room was very hot. Minibar fridge didn't work. Bath was very dirty. White stains on bathroom wall. Tried to charge us £40 extra on reception.

2026-10-12 • via Nuitee
B
Butterpeak • solo_traveller • gb
8
Pros:

Like the 1930s vibe.

Easy to get to. Close to friends & not too far from Liverpool centre, airport and motorways. Large room, plenty of space for 3 people without being on top of each other. Comfy bed.


Heating not working at time of stay but room was plenty warm enough and there was a hot/cold fan in the room.

Cons:

The interrogation at breakfast because the hotel hadn't added our room to the breakfast list. Had to produce our booking receipt before we were allowed to enter the dining room. Despite reception confirming, breakfast was included at check-in.

2026-10-12 • via Nuitee
S
Susan • solo_traveller • gb
10
2026-10-12 • via Nuitee
L
Lee • couple • gb
5
Ok
Pros:

The location .

Cons:

The prices in the bar

2026-10-12 • via Nuitee
C
CYBORG78PL • solo_traveller • pl
10
Hotel z historią 😎
Pros:

Świadomość, że hotel kiedyś był terminalem /lotniskiem dodaje temu miejscu splendoru.
Obecność dawnej wieży kontroli lotu oraz samolotów na parkingu to dodatkowa atrakcja, która warto obejrzeć.
Hotel klimatyczny (analogowe telefony w lobby oraz stare zdjęcia obiektu) a obsługa sympatyczna, pomocna i życzliwa.
Bardzo dziękujemy za wcześniejsze zakwaterowanie nas ❤️‍🔥
Zdecydowanie POLECAM 👍

2026-10-12 • via Nuitee
G
Gemma • solo_traveller • gb
4
Pros:

The young man working in the breakfast room greeting guests was exceptionally nice

Cons:

The hotel did not tell us there no heating until after the booking was made

2026-10-11 • via Nuitee
D
Diane • solo_traveller • gb
10
Best hotel in Liverpool.b
Pros:

Everything. We cannot wait to see the refurbished bar.

Cons:

We liked everything.

2026-10-11 • via Nuitee
E
Elena • couple • gb
6
Very disappointed for a Crowne Plaza 4 star hotel
Pros:

Rooms are very clean

Cons:

Kind of dump smell in the room
The breakfast and the restaurant itself was so poor. Dirty and lack of glasses, cups, juice….very disappointing for a 4 star hotel

2026-10-11 • via Nuitee
P
Patricia • couple • gb
7
A convenient comfortable clean hotel for an overnight stay b4 our flight early morning
Pros:

A comfortable room close to the airport for a brief overnight stay. Nice big beds and towels. Good toiletries and facilities

Cons:

Unfortunately we had some flying insects in the room. Slightly dated in parts

2026-10-11 • via Nuitee
J
james • solo_traveller • gb
4
Lovely location, but unfortunately the heating wasn’t working, so it felt like staying in an igloo! Staff did sort a par
Pros:

Location

Cons:

Freezing

2026-10-11 • via Nuitee
M
Moana • family_with_children • gb
6
Henry this morning was so helpful with us. Our breakfast was not ready he contacted the manager and find a solution in 6
Pros:

Position

Cons:

During the check in (8.30 pm), 2 girls with blond hair not really professional. Wrong information given I had to go back and forward from the room because of their mistakes

2026-10-11 • via Nuitee
A
ANANTHARAMAN • family_with_children • ae
7
Cons:

As there was a group we had to wait for more than 15 minutes so we skipped our breakfast as we were running out of time

2026-10-10 • via Nuitee
C
Carole • family_with_children • im
7
Everything was lovely except the breakfast, The hot food was very poor 🥺
Pros:

Everything about the Hotel was very nice

Cons:

How old and beautiful the building is .

2026-10-10 • via Nuitee
L
Lisa • couple • gb
6
Pros:

Location

Cons:

Breakfast

2026-10-09 • via Nuitee
I
Ian • solo_traveller • gb
10
Pros:

Beautiful room

Cons:

Tea and coffee was not enough for two. People

2026-10-09 • via Nuitee