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Facilities
Property facilities
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Express check-out
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Free WiFi
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24-hour front desk
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Terrace
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Luggage storage
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Express check-in/check-out
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Designated smoking area
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Elevator
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ATM/banking
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Gift shops or newsstand
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Conference space
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Golfing nearby
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Hiking/biking trails nearby
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Breakfast available (surcharge)
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Safe-deposit box at front desk
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Free newspapers in lobby
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Free use of nearby fitness center
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Porter/bellhop
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Express check-out
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Wedding services
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Express check-in
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Tours/ticket assistance
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Wheelchair accessible parking
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Assistive listening devices available
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Braille or raised signage
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Self parking (surcharge)
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Ballroom
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Banquet hall
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Assistive listening devices in meeting rooms
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Wheelchair-accessible van parking
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Wheelchair-accessible fitness center
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Wheelchair-accessible on-site restaurant
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Visual alarms in hallways
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Handrails in hallways
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Handrails in stairways
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Food and water bowls
Review Highlights
Categories
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Property Description
Enjoy Culinary Delights
Dine at Starways or enjoy room service from one of the two on-site restaurants. Conclude your day with a refreshing drink at the bar/lounge.
Relax and Unwind
Take advantage of amenities such as a terrace with stunning views, a hair salon, and tour/ticket assistance.
Convenient Location
Located in Speke, just minutes away from attractions like Speke Hall and Calderstones Park, this hotel offers easy access to nearby destinations.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include a hair salon, wedding services, and tour/ticket assistance. Enjoy British cuisine at Starways, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee. Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and 12 meeting rooms. Self-parking (subject to charges) is available onsite. Make yourself at home in one of the 164 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Maximum number of pets per room 2
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Check-in & Check-out
Contactless check-out is available
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Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Property policies
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Pets
Maximum number of pets per room 2
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
-
Check-in & Check-out
Contactless check-out is available
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Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
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General
Cashless transactions are available
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Pets
Pets cannot be left unattended
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Pets
Pets allowed
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Guest type
LGBTQ friendly
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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General
Gap period enforced between guest stays - 24 hours
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Pets
Only dogs are allowed
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Pets
Service animals are allowed
Location
Guest Reviews
Location the only positive.
No aircon. Not communicated prior to booking (told us the heating wasn’t working via email, no mention of no aircon or suitable aircon units / fans provided). Staff not available at check in. Staff attempting to check in multiple people and complete multiple tasks at same time causing confusion and delay. Rats visible in downstairs, room to left (stairway), blood stain on pillow (image captured).
Clean but restaurant food disappointing choice and quality poor.
Food choice service snd poor quality
Beautiful place lovely staff would stay again
We recently stayed here and it was very good especially with being near the airport. lovely room and breakfast and was very quiet. They did have an issue with the heating system but they let us know in advance and produced a fan in the room.
There wasn't anything I didn't like.
Location was ideal
Room was as expected clean and what I needed for one night stay a bit dated but for the money and location I couldn’t grumble
Location and staff
No air conditioning on a very hot day
Location
Not very clean! Was told that there was no aircon in the rooms, only the main foyer area. My room had no windows that I could open!
Location
The hotel says one thing to you and says another after you have left. Couldn’t sleep in this place, no Air Con Was told I would get a refund, they wouldn’t send me an email and then dismissed my concerns after I left.
staff good. room nice size
no air con. double bed small. Cleaners knocked 9.30am even though we had do not disturb on the door
Lno heating and
It all
Beautiful historic hotel
No air conditioning during our stay.. Mad sleeping very uncomfortable
The staff were so friendly and helpful. The hotel itself is nice and located beside new mersey retail park.
The air con was broken but the hotel did let me k ow this in advance.
The reception staff were rude and extremely slow to check people in.
The air con was broken and the room was easily 40 degrees which was unbearable so had to leave and refuse to stay the night.
Still waiting for a response to my complaint email, still waiting for a return call from the hotel manager after phoning in to speak to them following day. Still waiting for my full refund which I was informed would be sorted when I handed my room key back.
Hottest day of the year, arrived with 3 young children and were told that the air conditioning was not working. Nightmare temperatures in the hotel and the rooms.
No aircon despite advertised and could have warned in advance or moved us elsewhere. Really poor service and no refund offered
They hadn't got our room as they had over booked. The sofa bed wasn't made up and had no linen . Waited ages at reception. No refund when the room we got was of a lower standard
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