Crowne Plaza Liverpool - John Lennon Airport by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.3 (4180 reviews)
Speke Aerodrome , Liverpool , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Easy/free parking
Comfortable beds
Friendly/helpful staff
Attractive 1920s/Art Deco decor
Good breakfast (for many guests)
Quiet rooms for many stays
Good value for short stays
Cons:
No/poor air conditioning — rooms very warm
Cleanliness issues: mould, damp smell, dust, dirty floors
Poor communication about AC problems
Occasional damaged/faulty room items (bathtub cover, chair)
Breakfast items ran out or were slow to be replenished
Slow or unsatisfactory complaint handling / refund issues

Categories

Cleanliness
6
Multiple reviews mention dust, mouldy/damp smells, dirty floors and grime behind taps — cleanliness is a clear weak point.
Service
9.4
Staff repeatedly described as friendly and welcoming, but there are isolated complaints about poor communication around the AC issue and slow complaint handling.
Location
9.5
Location and free/easy parking repeatedly praised; convenient for airport and local attractions.
Room Quality
6.5
Rooms noted as comfortable with good beds and 1920s decor, but many reports of very warm rooms due to broken AC, dusty furnishings and occasional damaged items (bathtub cover, office chair).
Amenities
6.8
Parking and period features praised, but the primary amenity issue is widespread non-working air conditioning (fans provided) and at least one report of a dusty fan.
Value for Money
9.4
Several guests called it good value for short stays and praised breakfast/parking; some dissatisfaction about being charged full rate and small tourist taxes, but overall value perception remains strong.
Food and Beverage
9.4
Breakfast described as very good by some guests, though there are isolated complaints about items running out or being expensive for the quality.
Overall Experience
9.4
Guests enjoyed the decor, location, beds and friendly staff, but repeated issues with temperature control and some cleanliness lapses tempered stays — overall experience remains positive for many.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:08

Property Description

Luxurious Art Deco Style

Located just a mile from John Lennon Airport, the 4-star Crowne Plaza Liverpool is a former airport terminal with a rich history, having been visited by The Beatles in the 1960s. The vintage aircraft stationed outside adds to its charm, offering spacious and elegant luxury rooms for a comfortable stay.

Extensive Leisure Facilities

Guests can enjoy complimentary access to the David Lloyd Leisure Centre, located a mere 200 meters away. The center boasts a pool, sauna, and gym, perfect for relaxation or staying active during your visit.

Fine Dining and Cultural Attractions

Indulge in modern English cuisine at the Starways Brasserie, accompanied by a fine selection of wines. With attractions like the Beatles Cavern Museum and Sefton Park nearby, there's no shortage of entertainment options for guests to explore.

Ready to experience luxury and history in one place? Book your stay at Crowne Plaza Liverpool now for an unforgettable getaway.

Important information:

Dinner bed and breakfast packages included a 2 course set menu for one or two residing residents sharing the same room. Children are not included in the Dinner bed and breakfast packages and will be charge additionallyGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPL

Location

Guest Reviews

8.3
Based on 4180 reviews
Cleanliness: 6
Service: 9.4
Location: 9.5
Room Quality: 6.5
Amenities: 6.8
Value for Money: 9.4
Food and Beverage: 9.4
Overall Experience: 9.4
M
Mrs Joan M • solo_traveller • gb
9
Welcoming and very friendly and helpful staff. Lovely room. Good dinner.
Pros:

The breakfasts were excellent with plenty of choice for the type of meal one may prefer.

Cons:

On the first morning, my shower was a cold one!! Not a happy experience, but quickly repaired and set to the correct temperature by a very helpful maintenance person.

2026-09-19 • via Nuitee
P
Peter • couple • ie
6
Pros:

Close to airport

Cons:

Expensive for what it was

2026-09-19 • via Nuitee
Y
Yves • family_with_children • be
8
Aangenaam.
Pros:

Heel vriendelijk personeel aan de balie. Het ontbijtbuffet is uitstekend, de keuze is ruim. Dat je kunt gaan zwemmen is ook een meerwaarde. De locatie tegenover het shoppingcenter met ook verschillende eetgelegenheden is perfect.

Cons:

Een douchegordijn blijft vervelend als je wat groter bent. Maar er zat wel veel kracht op het water, dat is wel leuk.

2026-09-19 • via Nuitee
P
Paul • couple • gb
8
2026-09-19 • via Nuitee
T
Terry • solo_traveller • gb
9
Comfy, spacious room, with plenty of breakfasts options.
Pros:

Friendly staff upon arrival, massive rooms for the price, very comfy beds and smart tv to watch netflix/youtube/catch-up tv. Breakfast had a massive variety as all crown plaza hotels, plenty of choices for my 2 kids who like opposite breakfasts.

Cons:

Had issues with heating stuck on higher than normal, was hotel wide, mentioned before arrival and upon checking in. Did effect sleep being too hot in the room. Refurbishment going on so some of the walk ways towards breakfast room was tight passing people. Did not affect service or quality of food though.

2026-09-19 • via Nuitee
G
Gregory • couple • gb
10
2026-09-18 • via Nuitee
A
Adam • family_with_children • gb
5
Did a job
Pros:

Location

Cons:

Dated and no air con in our family room.

2026-09-18 • via Nuitee
P
PAUL • family_with_children • gb
8
2026-09-18 • via Nuitee
J
JILL • solo_traveller • gb
4
Pros:

Rooms were clean bed comfy

Cons:

Staff bar just kids stood talking and giggling on there phones ordered food at 9.15pm 9.50pm asked where it was forgotten about order received 10.10pm chips were nice belly pork over cooked. Limited larger and ran out of cider breakfast poor and cold normally stay at the Hilton but thought I give this one ago but lesson learnt wont stay again

2026-09-17 • via Nuitee
A
Albert • family_with_children • es
8
Pros:

El personal és molt amable

2026-09-17 • via Nuitee
M
Marco • solo_traveller • it
8
2026-09-17 • via Nuitee
J
John • solo_traveller • ie
4
Pros:

Toilet making gurgling noises and smell was horrible

Cons:

Room smells of poo

2026-09-17 • via Nuitee
S
stephen • extended_group • gb
2
2026-09-17 • via Nuitee
Y
Yeen • family_with_children • gb
3
Once renovations and maintenance issues are sorted, I hope this place will be lovely.
Pros:

Building was lovely - it must have been gorgeous in the 1920s/30s. Staff were friendly and helpful. Breakfast was good - plenty of variety. Parking outside the hotel was super convenient. Buses directly outside took you to the city centre too

Cons:

Whoever accepted our booking clearly didn't read the bit that said we wanted a travel cot for our baby because they gave us a room where a travel cot wouldn't fit. We moved room. But room no.2 was really dirty, urine visible on the toilet seat, dust all over the desk, and there was a horrible high pitched whining noise from the broken Aircon that was impossible to ignore. So onto room no3. Which was fine. Clean, no weird noises. But the tap either shot out boiling water or freezing cold. Nothing in between. And a broken light fitting and a wonky toilet seat

2026-09-16 • via Nuitee
M
Mike • couple • gb
6
Cheap and ok
Pros:

Beds nice and comfortable, breakfast decent

Cons:

The heating didn’t work, room was so hot , building work in progress , bar takes cash but didn’t have any change to give you on both stays. Told breakfast was 6:30am paid for it the night before as slightly cheaper , went at 6:30 to be told it’s 7:30am on weekend , and Wdnt refund us our money, so ended up being late as had to wait back the extra hour

2026-09-16 • via Nuitee
J
Jason • couple • im
4
Disappointing
Pros:

Location

Cons:

Very very hot, heating was on even though it was 25 degrees so we couldn’t sleep it was too hot, left a day early due to that and breakfast was now where near as good as last time shame

2026-09-15 • via Nuitee
S
Smith • solo_traveller • gb
8
Andrè Rieu Weekender Liverpool
Pros:

We have stayed at this hotel before, it's location is brilliant and easy access for shopping and eating out, with access to the city buses directly outside the hotel between the hours of 4.00am - 1.00am. While car parking was totally free of charge throughout our stay. The reception staff are really friendly and helpful at all times.
The room was very a very comfortable bed.
We had adequate wardrobe space and plenty drawers to keep our belongings tidy.
With a fridge, kettle, hair dryer, iron, and fans in the room.

Cons:

A slight disruption was noticed to work being done as designs to the layout was ongoing, but notice to this was given previously beforehand. But it was noticeable in the restaurant for breakfast time.
Everything was still available to eat, but it needs attention towards the actual running of the kitchen and restaurant to bring it all together as one. without guests going to the kitchen doors to ask for cups, cutlery or tables to be cleared before sitting down.

2026-09-14 • via Nuitee
J
Joe • solo_traveller • gb
9
Best night sleep I had in a long time and the reception girl (blonde girl dunno her name) she was top tier and very frie
Pros:

Was kept very clean, tidy and very sophisticated (in a very good way)

Cons:

Nothing bad to say at all

2026-09-14 • via Nuitee
J
James • family_with_children • gb
4
We usually enjoy staying here but this time was very disappointing.
Cons:

Arrived at midnight after traffic delays to find there was no sofa bed in the room for my teenage son as booked.
After some messing about, the staff (of which there were only two on the front desk), found us another room but we had to arrange the sofa into a bed by ourselves. By this time it was 1230 am and after a very long and frustrating journey we didn’t appreciate this.

Breakfast was not up to the usual standard here.

2026-09-14 • via Nuitee
D
David • couple • gb
3
We have stayed here many times but probably won't in future.
Pros:

Nothing

Cons:

Renovations, shortage of staff, poor breakfast experience

2026-09-14 • via Nuitee