Crowne Plaza Liverpool - John Lennon Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.3 (4126 reviews)
Speke Aerodrome , Liverpool , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Easy/free parking
Comfortable beds
Friendly/helpful staff
Attractive 1920s/Art Deco decor
Good breakfast (for many guests)
Quiet rooms for many stays
Good value for short stays
Cons:
No/poor air conditioning — rooms very warm
Cleanliness issues: mould, damp smell, dust, dirty floors
Poor communication about AC problems
Occasional damaged/faulty room items (bathtub cover, chair)
Breakfast items ran out or were slow to be replenished
Slow or unsatisfactory complaint handling / refund issues

Categories

Cleanliness
6
Multiple reviews mention dust, mouldy/damp smells, dirty floors and grime behind taps — cleanliness is a clear weak point.
Service
9.4
Staff repeatedly described as friendly and welcoming, but there are isolated complaints about poor communication around the AC issue and slow complaint handling.
Location
9.5
Location and free/easy parking repeatedly praised; convenient for airport and local attractions.
Room Quality
6.5
Rooms noted as comfortable with good beds and 1920s decor, but many reports of very warm rooms due to broken AC, dusty furnishings and occasional damaged items (bathtub cover, office chair).
Amenities
6.8
Parking and period features praised, but the primary amenity issue is widespread non-working air conditioning (fans provided) and at least one report of a dusty fan.
Value for Money
9.4
Several guests called it good value for short stays and praised breakfast/parking; some dissatisfaction about being charged full rate and small tourist taxes, but overall value perception remains strong.
Food and Beverage
9.4
Breakfast described as very good by some guests, though there are isolated complaints about items running out or being expensive for the quality.
Overall Experience
9.4
Guests enjoyed the decor, location, beds and friendly staff, but repeated issues with temperature control and some cleanliness lapses tempered stays — overall experience remains positive for many.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:08

Property Description

Luxurious Art Deco Style

Located just a mile from John Lennon Airport, the 4-star Crowne Plaza Liverpool is a former airport terminal with a rich history, having been visited by The Beatles in the 1960s. The vintage aircraft stationed outside adds to its charm, offering spacious and elegant luxury rooms for a comfortable stay.

Extensive Leisure Facilities

Guests can enjoy complimentary access to the David Lloyd Leisure Centre, located a mere 200 meters away. The center boasts a pool, sauna, and gym, perfect for relaxation or staying active during your visit.

Fine Dining and Cultural Attractions

Indulge in modern English cuisine at the Starways Brasserie, accompanied by a fine selection of wines. With attractions like the Beatles Cavern Museum and Sefton Park nearby, there's no shortage of entertainment options for guests to explore.

Ready to experience luxury and history in one place? Book your stay at Crowne Plaza Liverpool now for an unforgettable getaway.

Important information:

Dinner bed and breakfast packages included a 2 course set menu for one or two residing residents sharing the same room. Children are not included in the Dinner bed and breakfast packages and will be charge additionallyGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPL

Location

Guest Reviews

8.3
Based on 4126 reviews
Cleanliness: 6
Service: 9.4
Location: 9.5
Room Quality: 6.5
Amenities: 6.8
Value for Money: 9.4
Food and Beverage: 9.4
Overall Experience: 9.4
D
danielle • family_with_children • gb
5
2026-08-22 • via Nuitee
A
Amanda • couple • gb
6
2026-08-21 • via Nuitee
J
Jana • solo_traveller • gb
6
Pros:

Comfy bed. Large room.

Cons:

Food was awful. Crispy duck salad full of water. Breakfast cold and dried out. Couldnt even drink tea as was one of those constantly boiled things! Terrible.Staff, other than reception were inattentive. You came here EVERYTHING through the room walls. This place has NO atmosphere. Drab and very 'Fawlty Towers'

2026-08-21 • via Nuitee
N
Neil • family_with_children • gb
6
Breakfast poor the rest good
Pros:

Room and check in guy

Cons:

The breakfast was terrible Nothing left Staff nice but stressed

2026-08-21 • via Nuitee
A
Andrew • solo_traveller • gb
9
Pros:

Room was good and location for the airport.

Cons:

Bar food was average.

2026-08-21 • via Nuitee
J
Jacob • family_with_children • gb
1
NO AIR CON
Pros:

Good location, friendly staff.

Cons:

The air condition was broken. I got a message at 13:00 to say they were working on it. Unfortunately it was not fixed. I had to get up at 03:00 for an early flight. I couldn’t sleep it was so hot and neither could my partner or two kids. Extremely disappointed to say the least. If I knew this was the case, I would have booked somewhere else.

2026-08-21 • via Nuitee
S
Sarah • family_with_children • gb
6
The hotel needs modernising
Pros:

Price

Cons:

No air con the rooms were very hot
The hotel is very dated
The whole family had a very poor nights sleep

2026-08-21 • via Nuitee
S
Sean • solo_traveller • gb
7
Pros:

Convenient location

Cons:

Access to the leisure facilities is limited, and the staff and members there appear to be unenthusiastic about hotel guests using the amenities.

2026-08-21 • via Nuitee
G
Graham • couple • gb
2
Not a good experience
Pros:

The position for Liverpool airport.

Cons:

No aircon as it had broke down, trying to find a member of staff was sometimes quite difficult.

2026-08-21 • via Nuitee
K
Kath • family_with_children • gb
8
2026-08-20 • via Nuitee
M
Mo • family_with_children • gb
10
Would recommend definitely 👌
Pros:

Ease to book. Ease to park. Ease to check in. Close to lots of eating places.

Cons:

Beyond their control. The air con wasn’t working. But it didn’t affect our stay. A fan was given.

2026-08-18 • via Nuitee
M
MING GONG • solo_traveller • cn
8
2026-08-18 • via Nuitee
P
Peter • family_with_children • ie
8
for a short stay to ensure we got a hotel flight. it was a good place to stay. Value for money.
Pros:

The rooms were clean and spacious

Cons:

The air conditioning wasnt working and it was 31 degrees outside.

2026-08-18 • via Nuitee
A
AL • solo_traveller • gb
8
2026-08-18 • via Nuitee
D
Davide • family_with_children • it
7
2026-08-17 • via Nuitee
R
Rosen • couple • bg
9
2026-08-17 • via Nuitee
E
Eveline • solo_traveller • gb
1
Very disappointed
Pros:

Location was fine

Cons:

Being put in a room which had heating which could not be adjusted especially after just experiencing heatwave in southern England. Told about this on arrival & informed that email had been sent which it had but after I'd left for my holiday & didn't have good wifi coverage where I was staying. Email only said they were having trouble with air conditioning not that heating was stuck on. Also I fell in car parking area after returning from cinema complex across road due to insufficient lighting. Luckily I only have a badly bruised knee to show for that. I understand that complex is protected but this hotel badly needs renovated. Decor very dark in area our room was. I don't think these rooms should have been let in the circumstances.

2026-08-17 • via Nuitee
B
Bruce • family_with_children • gb
9
2026-08-17 • via Nuitee
C
Charlotte • solo_traveller • im
10
2026-08-17 • via Nuitee
L
Leanne • family_with_children • gb
5
Expensive and for what we got not worth the money
Pros:

It was a good location

Cons:

The toilet was really hard to flush, aircon wasn’t working and the breakfast was absolutely chaotic we waited about 10 minutes to be seated then was told to goto a table there were no cutlery I had to go and get my own and there was just loads of tables filled with dirty pots

2026-08-17 • via Nuitee