ALEGRIA El Mar & Spa 4 SUP

Hotels
•
Alegria Hotels
7.1 (1531 reviews)
Avinguda del Mar, 2 , Santa Susanna , ES
+34 937 67 86 12

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Excellent service
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Require renovations

Categories

Cleanliness
5.9
Several reviews noted issues with cleanliness, including ants in the bed and odors in the bathroom.
Service
7.9
Most feedback highlighted excellent service, particularly from night staff.
Location
8.4
Guests appreciated the location near the train station and beach.
Room Quality
6.9
While some rooms were described positively, others mentioned issues with mattresses and noise.
Amenities
7.4
Amenities received positive notes for the pool and buffet, but some areas require updating.
Value for Money
6.9
Overall value was found acceptable compared to the price, but some amenities were underwhelming.
Food and Beverage
6.4
Food variety was criticized with some reviews noting disappointment in quality.
Overall Experience
7
Mixed overall experience with positive mentions of aspects but also significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:52

Property Description

Luxurious Amenities
Hotel Mercury by ALEGRIA boasts a garden, terrace, and a restaurant with a bar. Guests can enjoy room service, free WiFi, an outdoor swimming pool, and a 24-hour front desk.

Family-Friendly Atmosphere
Families love our 4-star hotel as it offers a kids' club for younger guests and entertainment staff to keep everyone entertained throughout their stay.

Convenient Location
Situated in Santa Susanna, guests are just a stone's throw away from beautiful beaches such as Santa Susanna Beaches and Llevant Beach. The hotel is also located near Platja de les Caletes and only 38 km away from Girona-Costa Brava Airport.

Ready to experience the luxury and convenience of Hotel Mercury? Book now and make unforgettable memories!

Important information:

ALEGRIA El Mar features a garden, terrace, restaurant, and bar in Santa Susanna. This superior 4-star hotel offers air-conditioned rooms with private bathrooms and free WiFi. It has an outdoor swimming pool and entertainment staff.

For the 2026 season, the hotel will be completely renovated and will offer new facilities including a spa and massage area, outdoor paid parking, a bike station, a kids’ club, and activities for the whole family.

All rooms at the hotel include a desk and a flat-screen TV. The reception staff speak both English and Spanish and are always ready to help.

Platja de les Caletes Beach is a 6-minute walk from the property, and Water World is 16 km away. The nearest airport (Girona – Costa Brava Airport) is 38 km from the accommodation.

Please note that pets under 8 kg are allowed under request.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BCN

Location

Guest Reviews

7.1
Based on 1531 reviews
Cleanliness: 5.9
Service: 7.9
Location: 8.4
Room Quality: 6.9
Amenities: 7.4
Value for Money: 6.9
Food and Beverage: 6.4
Overall Experience: 7
P
Peter • couple • ch
7
Angenehmer Aufenthalt in einem grossartigen Zimmer
Pros:

Unsere Junior-Suite war gross und sauber mir fantastischer Aussicht aufs Meer. Das Hotel wurde renoviert und ist in einem entsprechenden Zustand.

Cons:

Für die Lobby, die Terasse und den Pool gab es nur eine Bar mit Selbstbedienung, Wartezeit bis 20 Minuten. Das Personal war mässig freundlich, manche haben leider zwischen spanischen und ausländischen Gästen einen spürbaren Unterschied gemacht.

2026-09-19 • via Nuitee
C
Carbo • solo_traveller • es
10
Genial
Pros:

Estuvimos de 10
El equipo de animación super atentos i con muchas ganas d trabajar i de animar
Personal fabuloso

Cons:

En barra d bar faltaba pésonal x k se acumulaba mucha gente

2026-09-19 • via Nuitee
R
Ruiz • solo_traveller • es
8
2026-09-19 • via Nuitee
E
enrique • solo_traveller • es
7
2026-09-19 • via Nuitee
D
Daan • extended_group • nl
8
2026-09-19 • via Nuitee
G
Giorgio • solo_traveller • it
10
Pros:

I servizi, le stanze, l'accoglienza, la pulizia e la disponibilità

Cons:

Avevamo chiesto il late check out, ma la risposta c'è stata comunicata all'ultimo momento

2026-09-18 • via Nuitee
T
tatiana • family_with_children • it
9
Questo hotel rappresenta un bel posto dove soggiornare e godere di una vacanza rigenerante
Pros:

Una grandissima varietà, qualità e quantità, di cibo al buffet della colazione e della cena. Ottimo intrattenimento, leggero, simpatico ma mai invadente. Bel kids club. Bella piscina. Camere molto pulite, con puntualità quotidiana e sollecitudine. Cassetta di sicurezza, phon e minifrigo in camera.

Cons:

Il parcheggio è disponibile a 15 euro al giorno ma visto che c'è pochissima possibilità di parcheggiare altrove forse tale costo dovrebbe essere compreso nella tariffa della camera. Forse si potrebbero aggiungere degli spettacoli serali di diversa qualità

2026-09-18 • via Nuitee
E
Eva • couple • fr
7
Pros:

Buffet très bon change midi et soir petit déjeuner très bon et un hôtel qui propose pas mal d’activités ou de jeux à la piscine et les soirée proposé sont très bien

Cons:

Il faut payer le parking pour garer sa voiture le spa est à payer si on veut y aller , et pas toute les boissons sont comprises dans le all inclusive.

2026-09-18 • via Nuitee
H
Helena • solo_traveller • es
2
Cons:

Reservamos para alojarnos con nuestro perro. En la web decia que aceptaban mascotas pero una vez allí nos dijeron que era maimo mascotas de 8kg. Tenemos un galgo asi que nos dijeron que no podiamos.
En ningun momento de la reserva salia esta información. Además ya estaba pagado y nos costó 2h conseguir el reembolso.
No quedamos contentos con el trato recibido.

2026-09-18 • via Nuitee
O
Ovidijus • family_with_children • lt
8
Viskas patiko, rekomenduoju.
Pros:

Švaru, tvarkinga, skanus maistas ir didelis pasirinkimas. Putojantis vynas pusryčiams tiesiog tobula :) patalpos erdvios, gera lokacija, šalia jūra, šalia auobuso ir traukinių stotelės, šalia auto nuomos punktas.

Cons:

Kambaryje spintos ir vonios kambaryje spintelės ar kokio kito baldo ant ko dèti daiktus, rankšluoščius ir pan.
Liftai - dar vienas dalykas kuria kliuvo. Liftai 3, bet veikia visi atskirai, o ne kaip vienas. Tada kartais tekdovo ilgai laukti kai kituose aukštuose vaikai prispaudinėja, o paskui leisdamasis stoji kiekviename aukšte.

2026-09-18 • via Nuitee
O
Oleksandr • couple • ua
10
Pros:

We were lucky enough to stay at this wonderful hotel. Everything is new and refurbished; every detail of the room and lobby design is simply lovely. Considering we’d booked the cheapest room option, it was huge, with a balcony and a stunning view.
All the staff were very friendly, always smiling and keen to help. I was surprised that the breakfast manager – or waiter – would ask for our room number, read out our name, and wish us a good day in our own language! That’s very creative. Well done!
I don’t know who wrote reviews about the food being bad – the food was brilliant and varied, and they added something new every day.
It’s just a few dozen metres to the sea – just the thing to work off all that delicious food!
I went to the gym a few times; it’s not huge, but it has everything you need. There’s also a spa, but we wanted to spend more time by the sea.
The hotel is brilliant; the only thing I’d like to say is that the management could add a bit more variety to the desserts – or rather, add something else.
And another thing: we arrived at night, and the man at reception was very polite and offered us some champagne. When we left, it was 4 am. We’d wanted to ask for some food the night before and confirm the transfer; as it turned out, if you have flights like ours, you need to arrange meals by 7 pm and the transfer two days before departure. These are minor details, but I’d like the reception staff to simply mention this information, as we weren’t aware of it and ended up without any food, and had to call a taxi ourselves.
In every other respect, a definite 10 for the value for money!

Cons:

Everything was perfect

2026-09-18 • via Nuitee
A
Alexa • extended_group • be
8
2026-09-18 • via Nuitee
C
Carla • couple • es
8
2026-09-18 • via Nuitee
G
GABRIEL • solo_traveller • us
10
Pros:

Activities

2026-09-18 • via Nuitee
C
Casandra • extended_group • es
8
Pros:

La ubicación nos iba perfecta por que asistíamos a un evento de la zona.
El hotel está reformado. Está muy limpio.
El personal que nos atendió fue muy amable.
El desayuno es correcto.

Cons:

Relación calidad-precio correcta.

2026-09-17 • via Nuitee
Z
Zemira • solo_traveller • de
8
2026-09-17 • via Nuitee
D
Derek • couple • es
10
Encantador
Pros:

Todo

Cons:

Me gustó todo

2026-09-17 • via Nuitee
Микола • couple • ua
7
2026-09-16 • via Nuitee
J
Jos • solo_traveller • es
8
2026-09-16 • via Nuitee
I
Idaira • couple • es
8
2026-09-16 • via Nuitee