Crowne Plaza Niagara Falls NY Riverside by IHG

Hotels
•
IHG
7.6 (177 reviews)
7001 Buffalo Avenue, Niagara Falls, New York, 14304 , Niagara Falls , US
+1 716-299-0344

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Pets allowed

Facilities

Elevator
Fitness facilities
ATM/banking
Conference space
Golfing nearby
Bicycle rentals nearby
Fireplace in lobby
Hiking/biking trails nearby
Breakfast available (surcharge)
Television in common areas
See all facilities

Review Highlights

Pros:
Friendly, helpful and accommodating staff
Riverfront location with excellent views
On-site restaurant and bar
Several reports of clean, updated rooms
Convenient location to attractions (falls) and stores
Good bartenders and some strong meal experiences
Accessible rooms available when needed
Cons:
Inconsistent restaurant service and poor breakfast experiences
Beds and pillows uncomfortable in multiple rooms
Pool cleanliness/temperature problems (green/cloudy, too warm)
High pet fee for short stays
Occasional room odor/old carpeting and missed housekeeping
Noisy neighbors reported
Some rooms feel cramped for families
Coffee machine difficult to use

Categories

Cleanliness
7.8
Rooms are frequently described as very clean and updated, though a few reviewers reported an old carpet smell and at least one instance of a room not being properly cleaned.
Service
9
Staff are repeatedly praised as extremely helpful, courteous and accommodating (front desk, bartenders); restaurant service is the main exception with some lapses, but overall guest-facing staff performance is a strong point.
Location
8.6
Highly rated: riverfront setting and excellent views, very close to attractions (falls) and nearby stores — location is consistently noted as a positive.
Room Quality
6
Mixed to negative: multiple reports of lumpy beds, a big dip in one bed, saggy/hard pillows, cramped rooms for families, and an in-room hot tub that cooled quickly; some rooms noted as updated and comfortable.
Amenities
7.2
On-site bar/restaurant and pool/hot tub are positives, but pool cleanliness/temperature issues and an in-room hot tub that lost heat reduce the score; some minor annoyances like a difficult-to-use coffee machine.
Value for Money
6.9
Mixed value: restaurant prices are praised by some, but guests noted a high pet fee for short stays and some inconsistencies in food/service that affect perceived value.
Food and Beverage
7.3
Inconsistent: several guests loved dishes (eggplant parmesan, caprese, meals cooked to order), while others experienced poor breakfast service, wrong orders, or dry food — overall F&B quality varies by visit.
Overall Experience
8
Most guests report an enjoyable or excellent stay, feeling safe and satisfied with the property overall despite specific issues with rooms, pool, or restaurant service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Welcome to the Crowne Plaza Niagara Falls NY Riverside by IHG, where comfort meets adventure in a breathtaking location.

Recreational Amenities
Dive into rejuvenation with our indoor pool and stay active in our state-of-the-art fitness center. Unwind by the inviting lobby fireplace or explore the natural beauty of Niagara Falls just minutes away.

Dine in Style
Savor delectable meals at Bella Vista Ristorante, or grab a quick snack from our grocery/convenience store. Enjoy your favorite beverages at the bar/lounge and start your day right with our hearty buffet breakfast available daily.

Versatile Event Spaces
Planning a meeting or special event? Our hotel offers 8673 square feet of flexible conference space with four dedicated meeting rooms, perfect for any occasion.

Escape the ordinary and enjoy an extraordinary stay; secure your booking today!

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets cannot be left unattended

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 177 reviews
Cleanliness: 7.8
Service: 9
Location: 8.6
Room Quality: 6
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
K
Katherine
10
Pros:

Restaurant on site was convenient

2025-10-12 • via Nuitee
R
Rea
10
Pros:

The hot tub in our room was great, but got cold fast. I didnt want to keep running hot water to warm it back up. Very pet friendly, but the pet fee is pretty high for just one night, especially for an 11lb dog that doesnt shed. I made more of a mess than our dog did. The restaurant prices were great and the eggplant parmesan and caprese salad were fantastic. They made two meals for two people.

2025-10-08 • via Nuitee
K
Katanya
10
Pros:

Excellent stay!!

2025-10-07 • via Nuitee
C
Christopher
10
Pros:

All the staff were incredibly helpful and polite, the pool was great, and WiFi worked very well. My whole family enjoyed this hotel and felt very safe.
It took us less than 10 minutes to get to the falls or the nearest wal mart (in different directions) making it a fantastic experience overall.
The beds in our room were a bit lumpy, but overall not horrible. Would definitely stay here again.

2025-10-06 • via Nuitee
M
Matthew
10
Pros:

Room was very clean, staff was very nice, the food was really good and the service was great would recommend anyone to stay

2025-10-05 • via Nuitee
P
Pauline
10
Pros:

Clean room with nice updated design.
Staff is indeed helpful.
Air conditioning - adjustable.
Minor inconvenience: coffee machine is rather challenging to use

2025-10-04 • via Nuitee
J
Jenni
6
Pros:

Bartender was awesome both nights. Bed was not great, big dip on the one side so really uncomfortable and pillows were saggy and really hard to sleep on.

2025-10-04 • via Nuitee
S
sarah
6
Pros:

lunch waitress terrible

2025-10-02 • via Nuitee
R
Robin
8
Pros:

We only stayed over night, but were really happy with the hotel itself. The restaurant was a different story. First, we were seated by a very nice maintenance man who went into the kitchen to find our server. We asked the waitress what would be the best things to order because we had limited time to eat due to a scheduled tour. We ordered her suggestions and the eggs came different than what was ordered. The toast was cold and the servers were nowhere to be found again. We were the only ones in the restauraunt. Stay at the hotel, but go elsewhere for breakfast.

2025-09-30 • via Nuitee
E
Eliseo • family
10
Pros:

Nice place

2025-09-28 • via Nuitee
J
Jose
10
Pros:

My son had recently suffered an injury and was on crutches. They gave us an accessible room on the first floor and provided ice for him. Room was clean and comfortable. The restaurant seems nice as is the waterfront venue. Although we were told service would be severely delayed because of a private event. That was inconvenient because we chose the hotel because of the restaurant. That being said we found an amazing restaurant named griffon gastro pub. So we probably ended up better off.

2025-09-28 • via Nuitee
I
Inés
4
In general it was not what I was expecting at all.
Pros:

The room wasn’t what I was expecting, it was on the first floor not a nice corner, and the smell was a strong old carpeting ,it seam that wasn’t have a good cleaning. Food was not good , hamburger was with a very dry and thinner peace of meet and and old peace of lettuce,french fries good. The room was not made for the day.

2025-09-25 • via Nuitee
G
Georgeann
10
Pros:

We had the best stay

2025-09-21 • via Nuitee
D
Diane • partner
10
Pros:

Excellent view of the river. We had noisy neighbors both nights, not your fault.

2025-09-18 • via Nuitee
D
Dominick • partner
2
Pros:

Thepool water looked green and cloudy. Also the pool room was like 85 degrees and was like a sauna. Other than that everything was fine

2025-09-17 • via Nuitee
C
Charlotte • family
10
Pros:

The staff was excellent!Very helpful, friendly and respectful!!
We enjoyed our meals that were cooked to order!
They were all flavorful and delicious!
The property was very well maintained as well!

2025-09-12 • via Nuitee
S
Susan • family
10
Pros:

Right along the river, and had bar and grill right in hotel

2025-09-11 • via Nuitee
S
Seka • partner
10
Pros:

The pool was great! And the location is 100% what we were looking for.

2025-09-07 • via Nuitee
R
Romel • family
6
Pros:

The thing that stood out was the size of the room. It felt very cramped for a family of 4.

2025-08-28 • via Nuitee
S
Sully
10
Pros:

It was a great spot for a last minute reservation

2025-08-27 • via Nuitee