Copthorne Hotel and Resort Solway Park Wairarapa

Hotels
Copthorne Hotels
8.2 (2394 reviews)
246 High Street South , Masterton , nz

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great staff
Family-friendly amenities
Cons:
Understaffed
Food quality issues

Categories

Cleanliness
7.78
Some cleanliness issues were noted, including bird poo on sheets.
Service
8.75
Staff were generally great, though some noted they were understaffed.
Location
7.79
Location was described as far from town, which was a downside for some guests.
Room Quality
8.24
Rooms were spacious but could use updates.
Amenities
9.27
Facilities such as pools and a kids' play area received positive mentions.
Value for Money
8.73
Guests felt it was good value for the price.
Food and Beverage
6.78
Food quality, particularly at breakfast, received negative feedback.
Overall Experience
8.25
Overall enjoyable stay with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:37

Property Description

Luxurious Resort in Wairarapa Valley

Modern Rooms and Dining Experience
Indulge in spacious, modern rooms with air conditioning and enjoy local cuisine at The Grill restaurant, open for all meals.

Leisure and Wellness Facilities
Relax and rejuvenate with indoor and outdoor pools, spa facilities, a gym, tennis and squash courts. Children can have a blast at the playground and games room.

Scenic Surroundings and Free WiFi
Set in the picturesque Wairarapa Valley with Tararua Ranges as the backdrop, enjoy unlimited free WiFi during your stay.

Book your stay at Copthorne Hotel & Resort Solway Park for a perfect blend of luxury and relaxation amidst stunning natural beauty.

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

The guest will be charged a prepayment of the total price at the time of booking.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Location

Guest Reviews

8.2
Based on 2394 reviews
Cleanliness: 7.78
Service: 8.75
Location: 7.79
Room Quality: 8.24
Amenities: 9.27
Value for Money: 8.73
Food and Beverage: 6.78
Overall Experience: 8.25
L
Letitia couple nz
8
2026-08-23 via Nuitee
R
Richard solo_traveller ae
8
Nice convenient stay, clean comfortable hotel.
Pros:

Easy to use, comfortable and nice people.

Cons:

Bit of a delay checking in as weren’t enough office staff around. By when they could attend, were very helpful.

2026-08-22 via Nuitee
L
Lis couple nz
9
Great place
Pros:

Spaceous room, great location, loved the warm atmosphere, fire

Cons:

I could see the rooms are being updated which is great

2026-08-21 via Nuitee
D
Darion family_with_children nz
9
Fantastic spot, kids really loved it.
2026-08-21 via Nuitee
V
Venkatesan solo_traveller nz
10
2026-08-21 via Nuitee
S
Shelley family_with_children nz
9
Great place for young families - everyone had children under 5 - perhaps request a quite room
Cons:

Checking in took almost an hour - they only had 1 person on the desk at check in time and there was no urgency at all which was as bit confusing given the amount of the people in the line.

2026-08-21 via Nuitee
M
Michelle solo_traveller nz
10
Pros:

It was lovely and we had a great time unfortunately due to a family situation we left early and missed out on our breakfast

2026-08-20 via Nuitee
W
Wong solo_traveller nz
10
Pros:

非常好👍

Cons:

2026-08-19 via Nuitee
R
Raghava Kumar family_with_children in
9
Winter stay , with kids activities and nice price
Pros:

Facilities are good, staff are excellent

2026-08-19 via Nuitee
E
Evie couple nz
8
Pros:

Close to town, comfy

Cons:

Wifi doesn’t connect to tv so you can only watch satellite even though there are other options. The heat pump turned cold middle of the night and in the morning

2026-08-19 via Nuitee
M
Ma Michiko family_with_children nz
7
2026-08-19 via Nuitee
M
Michele solo_traveller nz
5
2026-08-19 via Nuitee
H
Hayley solo_traveller nz
1
Told breakfast was included then sent a invoice once we left . Be careful family's
Pros:

My Children and I enjoy almost everything

Cons:

We were told our breakfast was included when checking in , We had the breakfast buffet explained to us . On the third day we were approached by a very rude staff member saying our meals were not included . After she had gone away to triple check she was right , she later came back and told me not to worry about it . All solved she said , well this was very incorrect. As soon as we left I was sent an invoice for all of our breakfasts meals. Ive since called the receptionist 3x to sort this matter but seem to always be directed to voice mail . This hotel is still sending me the same invoice 1month later demanding a response from me . Without responding to my calls , very confusing and very disappointing after a wonderful stay.

2026-08-18 via Nuitee
J
Jamie solo_traveller nz
8
Has everything
Pros:

Just a really nice place to stay

2026-08-17 via Nuitee
H
Helen solo_traveller tw
10
2026-08-15 via Nuitee
C
Coralie family_with_children nz
8
Pros:

Room service food top notch

2026-08-14 via Nuitee
G
George solo_traveller au
10
Pros:

The whole facility was amazing

Cons:

Na

2026-08-12 via Nuitee
C
Chanelle family_with_children nz
8
2026-08-12 via Nuitee
B
Belinda Hussey family_with_children nz
8
Great for a family stay - has everything in one spot!
Pros:

Pool was great - heaps of fun with a 6 year old. Having a restaurant on site was also great. Staff were very friendly and parking outside our room was perfect.

Cons:

It was very cold walking through the connecting hallways to the pool - they could be kept warmer as it was freezing walking back to the room when we were wet. The only other thing was I found a used cotton bud in the room which was gross.

2026-08-11 via Nuitee
M
Monique solo_traveller nz
7
Pros:

The range of amenities - tennis court, indoor pool, gym, squas court.
The reasonable price.

Cons:

Slowish service in the restaurant and dry chicken.

2026-08-11 via Nuitee