Sheraton Miramar Hotel & Convention Center

Hotels
Sheraton
8.9 (2611 reviews)
Avenida Marina, 15 , Viña del Mar , cl

Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Cons:
Inconsistent service
High pricing

Categories

Cleanliness
8.43
General comments indicate minimal issues but some dissatisfaction with room amenities.
Service
9.4
Most reviews praise the staff for being warm and helpful, though some issues with service speed were noted.
Location
9.44
Multiple reviews highlight the excellent location with beautiful views.
Room Quality
8.89
Rooms are described as comfortable and spacious, with minor concerns about age.
Amenities
8.92
Facilities like the pool and sauna are positively reviewed, though some amenities could improve.
Value for Money
8.38
Some guests felt the pricing was high relative to service experienced during busy times.
Food and Beverage
8.43
Food quality received mixed reviews; breakfast was praised while specific menu items disappointed.
Overall Experience
9.3
Overall positive impressions, despite some service and food inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 16:56

Property Description

Luxurious 5-Star Hotel with Breathtaking Ocean Views

Panoramic Views: Experience stunning views of Valparaiso Bay and the Pacific Ocean from the comfort of your luxurious room equipped with modern amenities.

Relaxation and Wellness: Unwind at the Sheraton Fitness Spa featuring an indoor pool and sauna, or indulge in a rejuvenating massage at the treatment rooms.

Dining and Entertainment: Delight your taste buds with international cuisine at Travesia Restaurant, and end your day at Farewell Bar with live music and a selection of drinks and snacks.

Book your stay at Sheraton Miramar Hotel & Convention Center for a truly unforgettable experience by the ocean.

Important information:

LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately. The pool is currently open with a limited capacity allowed and prior reservation is required. Remember that due to the capacity for sanitary measures, you must reserve a schedule for the use of the pool. **Please note** The Outdoor Pool will be closed on December 31st 2022 and January 1st 2023 due to assembly work for a New Year's eve celebration. The Outdoor pool will be available from January 2nd 2023.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CLP 8000 per day.

Location

Guest Reviews

8.9
Based on 2611 reviews
Cleanliness: 8.43
Service: 9.4
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 9.3
K
Karen solo_traveller cl
10
2026-06-13 via Nuitee
N
Nathalia solo_traveller cl
10
Excelente estadía
Pros:

Comodidas de camas, limpieza, calidad del desayuno

2026-06-13 via Nuitee
G
Gislaine couple br
10
A vista do mar no hotel nos fez relaxar.
Pros:

Vista do hotel e quarto excepcional.
Excelente localização.
Café da manhã incrível.

Cons:

Cidade muito perigosa.

2026-06-11 via Nuitee
Y
Yulihet couple uy
10
2026-06-09 via Nuitee
J
Javiera couple cl
10
2026-06-08 via Nuitee
T
tatiana family_with_children cl
10
2026-06-08 via Nuitee
N
Nathalia gisselle couple cl
7
No vale la pena invertir tanto por lo que se ofrecía
Pros:

El acceso a piscina temperada y gimnasio. Obviamente la vista al mar es hermosa

Cons:

Las camas extremadamente blandas…
Cobraban por llevar comida a la habitación sin mencionarlo, y no tenía buen gusto, quedé decepcionada. El desayuno tenía cosas añejas y los huevos estaban sobrecocidos…

2026-06-08 via Nuitee
G
Guillermo couple cl
6
Met expectations, but did not exceeded given price.
Pros:

great view and comfortable room

Cons:

Parking arrangements and rates are confusing. Also, you pay almost 300 USD per night and need to be worried to do the check in before because of the large queues, as well as also need to be worried to be early at breakfast as it gets very crowdy from 9 am on.

2026-06-08 via Nuitee
C
Claudio couple cl
7
2026-06-07 via Nuitee
F
Felipe solo_traveller cl
10
Pros:

TODO el mundo fue demasiado amable un agrado

Cons:

Moverse en auto en los alrededores es un pcop complejo

2026-06-06 via Nuitee
A
Alvaro solo_traveller cl
9
Como siempre muy bueno
Pros:

Como siempre gran estadía en este hotel. Donde se fíjam
En
Cada detalle

Cons:

La gente del restaurante de terraza muy poco proactiva

2026-06-06 via Nuitee
V
Victor couple cl
9
2026-06-04 via Nuitee
M
Maria Teresa couple cl
9
Maravillosa vista , sobre el mar
Pros:

La vista es maravillosa , sobre el mar

Cons:

La comida del hotel es carísima

2026-06-03 via Nuitee
C
Carolina couple cl
9
Cons:

Faltó gorra de baño y kit de desmaquillaje

2026-06-03 via Nuitee
V
Verónica family_with_children cl
10
2026-06-02 via Nuitee
V
Vial couple cl
10
Muy agradable
Pros:

Todo

Cons:

Mucha calefacción

2026-06-01 via Nuitee
J
José Manuel couple cl
9
2026-06-01 via Nuitee
C
Cecilia solo_traveller cl
1
Cons:

La reserva era un regalo y le cobraron a la persona que llegó al hotel indicando que no estaba pagado.
Le hicieron pasar un pésimo momento

2026-06-01 via Nuitee
C
Cisternas couple cl
6
2026-05-31 via Nuitee
A
Andres P couple us
10
2026-05-31 via Nuitee