Sheraton Miramar Hotel & Convention Center

Hotels
•
Sheraton
8.9 (2670 reviews)
Avenida Marina, 15 , Viña del Mar , cl
+56 32 238 8600

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Cons:
Inconsistent service
High pricing

Categories

Cleanliness
8.43
General comments indicate minimal issues but some dissatisfaction with room amenities.
Service
9.4
Most reviews praise the staff for being warm and helpful, though some issues with service speed were noted.
Location
9.44
Multiple reviews highlight the excellent location with beautiful views.
Room Quality
8.89
Rooms are described as comfortable and spacious, with minor concerns about age.
Amenities
8.92
Facilities like the pool and sauna are positively reviewed, though some amenities could improve.
Value for Money
8.38
Some guests felt the pricing was high relative to service experienced during busy times.
Food and Beverage
8.43
Food quality received mixed reviews; breakfast was praised while specific menu items disappointed.
Overall Experience
9.3
Overall positive impressions, despite some service and food inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 16:56

Property Description

Luxurious 5-Star Hotel with Breathtaking Ocean Views

Panoramic Views: Experience stunning views of Valparaiso Bay and the Pacific Ocean from the comfort of your luxurious room equipped with modern amenities.

Relaxation and Wellness: Unwind at the Sheraton Fitness Spa featuring an indoor pool and sauna, or indulge in a rejuvenating massage at the treatment rooms.

Dining and Entertainment: Delight your taste buds with international cuisine at Travesia Restaurant, and end your day at Farewell Bar with live music and a selection of drinks and snacks.

Book your stay at Sheraton Miramar Hotel & Convention Center for a truly unforgettable experience by the ocean.

Important information:

LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately. The pool is currently open with a limited capacity allowed and prior reservation is required. Remember that due to the capacity for sanitary measures, you must reserve a schedule for the use of the pool. **Please note** The Outdoor Pool will be closed on December 31st 2022 and January 1st 2023 due to assembly work for a New Year's eve celebration. The Outdoor pool will be available from January 2nd 2023.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CLP 8000 per day.

Location

Guest Reviews

8.9
Based on 2670 reviews
Cleanliness: 8.43
Service: 9.4
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 9.3
G
Guillermo • solo_traveller • es
9
2026-07-22 • via Nuitee
N
Nelson • family_with_children • cl
9
2026-07-21 • via Nuitee
R
raul • family_with_children • cl
10
Excelente
Pros:

Limpio. Cómodo. Buena vista. Personal muy amable. Había venido muchas veces antes y ahora noté una gran mejora en el hotel. Realmente agradable

Cons:

Nada

2026-07-21 • via Nuitee
G
Guillermo • couple • cl
9
2026-07-21 • via Nuitee
L
Lorena • family_with_children • cl
10
Excelente estadía
Pros:

Desayuno muy completo, muy bueno. Restaurante, buena comida, buen servicio.

Cons:

x

2026-07-20 • via Nuitee
G
Greco • couple • cl
10
2026-07-19 • via Nuitee
M
Muñoz • couple • cl
9
Atención del personal excelente y cordial
Pros:

Desayuno completísimo, y muy bien atendido.
Atención del personal destacado.

2026-07-19 • via Nuitee
S
Sebastián • couple • cl
8
Pros:

Vista y atención

Cons:

La coctelería regular baja

2026-07-19 • via Nuitee
M
MATIAS VIDAL GANA • solo_traveller • cl
10
2026-07-14 • via Nuitee
C
christian • couple • cl
10
disfrute viaje, muy acorde con la ciudad y entorno
Pros:

las instalaciones y comida!

2026-07-13 • via Nuitee
V
Vargas • couple • cl
10
2026-07-13 • via Nuitee
F
fernando • solo_traveller • cl
10
Pros:

Las instalaciones
Piscina sauna

Cons:

Algo caro pero bueno

2026-07-13 • via Nuitee
F
Fátima • couple • cl
10
Nuestro hotel fav! ❤️
Pros:

Las instalaciones y la atención, siempre muy buena!

Cons:

Les falta un poco más de variedad en las cartas de los restaurantes

2026-07-11 • via Nuitee
A
Alejandro • solo_traveller • cl
8
2026-07-08 • via Nuitee
K
Karla • couple • cl
6
2026-07-08 • via Nuitee
F
Francisca • couple • cl
10
2026-07-07 • via Nuitee
O
Osvaldo • couple • cl
10
Quiero volver cuanto antes
Pros:

Una estadía inolvidable! La sensación de estar en una habitación en contacto tan directo con el mar es una experiencia increíble. Pero, más allá de sus instalaciones de primer nivel, lo que más destacamos es el equipo del hotel. El trato del personal marcó toda la diferencia; todos fueron increíblemente amables y nos hicieron sentir más que bienvenidos.

Cons:

Todo estuvo mejor que bueno

2026-07-07 • via Nuitee
C
Carolina • family_with_children • cl
10
Fin de semana de relajo y descanso
Pros:

Desayuno, bien variado, todo rico, y el horario está perfecto.
Piscina, una temperatura exquisita, muy tranquila.
La atención del personal excelente, desde la entrada hasta la salida.

2026-07-07 • via Nuitee
P
Paulina • family_with_children • cl
10
Perfecto
Pros:

Me gusto todo!
Personal amables y simpáticos. Al hacer el check in te dan cafe, chocolate y churros! Del estacionamiento te llevan en un carrito. Las habitaciones tienen una vista maravillosa al mar con camas comodas. Funciona excelente la calefaccion. La piscina climatizada con buena temperatura, se debe usar gorro y tienen fruta de cortesia. El desayuno, completisimo. Y el mismo restaurant donde fuimos a comer en la noche, con muy buena comida y excelente atencion, rapida y atenta.

2026-07-06 • via Nuitee
P
paula • solo_traveller • cl
10
Gran hotel
Pros:

Generalmente todo, las habitaciones, el servicio, instalaciones, ubicación, etc.

Cons:

En el desayuno no establecen cuáles son los alimentos sin azúcares añadidas, era bastante incómodo tener que preguntar por cada una de ellas.

2026-07-06 • via Nuitee