Sheraton Miramar Hotel & Convention Center

Hotels
•
Sheraton
8.9 (2644 reviews)
Avenida Marina, 15 , Viña del Mar , cl
+56322388600

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Cons:
Inconsistent service
High pricing

Categories

Cleanliness
8.43
General comments indicate minimal issues but some dissatisfaction with room amenities.
Service
9.4
Most reviews praise the staff for being warm and helpful, though some issues with service speed were noted.
Location
9.44
Multiple reviews highlight the excellent location with beautiful views.
Room Quality
8.89
Rooms are described as comfortable and spacious, with minor concerns about age.
Amenities
8.92
Facilities like the pool and sauna are positively reviewed, though some amenities could improve.
Value for Money
8.38
Some guests felt the pricing was high relative to service experienced during busy times.
Food and Beverage
8.43
Food quality received mixed reviews; breakfast was praised while specific menu items disappointed.
Overall Experience
9.3
Overall positive impressions, despite some service and food inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 16:56

Property Description

Luxurious 5-Star Hotel with Breathtaking Ocean Views

Panoramic Views: Experience stunning views of Valparaiso Bay and the Pacific Ocean from the comfort of your luxurious room equipped with modern amenities.

Relaxation and Wellness: Unwind at the Sheraton Fitness Spa featuring an indoor pool and sauna, or indulge in a rejuvenating massage at the treatment rooms.

Dining and Entertainment: Delight your taste buds with international cuisine at Travesia Restaurant, and end your day at Farewell Bar with live music and a selection of drinks and snacks.

Book your stay at Sheraton Miramar Hotel & Convention Center for a truly unforgettable experience by the ocean.

Important information:

LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately. The pool is currently open with a limited capacity allowed and prior reservation is required. Remember that due to the capacity for sanitary measures, you must reserve a schedule for the use of the pool. **Please note** The Outdoor Pool will be closed on December 31st 2022 and January 1st 2023 due to assembly work for a New Year's eve celebration. The Outdoor pool will be available from January 2nd 2023.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CLP 8000 per day.

Location

Guest Reviews

8.9
Based on 2644 reviews
Cleanliness: 8.43
Service: 9.4
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 9.3
J
José • solo_traveller • cl
10
Fantástico
Pros:

Instalaciones servicio restaurante

Cons:

Nada

2026-07-04 • via Nuitee
N
npsanmart • family_with_children • cl
10
Escapada de lujo
Pros:

Ubicación perfecta para conocer las 2 principales ciudades de la quinta región. El desayuno es insuperable.

Cons:

.

2026-07-04 • via Nuitee
L
lorena • couple • us
10
2026-07-03 • via Nuitee
P
Pablo • family_with_children • ch
9
2026-07-03 • via Nuitee
H
Hayler • couple • cl
10
2026-07-03 • via Nuitee
E
Etter • family_with_children • cl
10
Excelente , pero el valor no es el que ustedes publican .
Pros:

Tod Maravilloso , pero ustedes lo publican a $216.00, por noche y te cobran $300.000 es mucho la diferencia , que es lo que sucede con eso ?? Quien se hace cargo de la diferencia ??
O publicidad engañosa ??

Cons:

La diferencia del valor que ustedes publican versos lo que pagas por noche .

2026-07-02 • via Nuitee
R
Ruben • solo_traveller • cl
10
2026-06-30 • via Nuitee
A
Alejandra • solo_traveller • cl
9
2026-06-30 • via Nuitee
V
Vargas • solo_traveller • cl
9
Mejorar siempre es bueno
Pros:

La habitación, la terraza, las comidas, el personal un 7
Todos muy amables. El Hotel exquisito!! Yo había ido al Miramar. Totalmente remodelado y facinante

Cons:

Mi cubrecama estaba manchado. Deberían tener mas cuidado en esto.
En la parte del jacuzzi, muy peligroso. No tenien piso de goma. Para evitar accidentes. Y que te cobren el gorro de baño? Deberían regalar por lo menos uno por familia.

2026-06-30 • via Nuitee
J
Julio • couple • cl
10
Uno de los mejores hoteles de Chile
Pros:

La atención del personal, el servicio y comidas en el Restaurant Travesi, la ubicación cercana a todo

Cons:

Todo Perfecto

2026-06-30 • via Nuitee
M
María pia • family_with_children • cl
10
Para ir en familia una excelente idea, la piscina interior, el bufet del desayuno,
Cons:

Nada, todo muy lindo, una atención excelente, quizás agregaría más platos en el menú del restaurante.

2026-06-29 • via Nuitee
M
MARCO ANTONIO • family_with_children • cl
10
Pros:

en general todo muy bien , personal muy amable

Cons:

lista de espera para el desayuno

2026-06-29 • via Nuitee
M
Miguel • couple • cl
10
Maravillosa experiencia
Pros:

Ubicación y atención

2026-06-29 • via Nuitee
P
Pablo • family_with_children • cl
10
Mejor que en mi propia casa
Pros:

La atención , la dedicación, en toda mi vida y en todos lados a los que fui en el
Mundo, nunca fui mejor atendido que en esta oportunidad

Cons:

La atención del personal
Fui con mis hijas que son niñas de menos de 8 años , y me dieron una suite, me dieron más tiempo para hacer el check out para ir a nadar a caleta abarca. El personal atento a cualquier necesidad , a la recepción y despedida. En cada comida o desayuno gente atenta conmigo y mi familia .
Realmente la atención al máximo que uno puedo pedir o imaginar

2026-06-29 • via Nuitee
E
Elke • couple • de
9
Wir haben uns hier sehr wohl gefühlt.
Pros:

Sehr gute Lage. Außerordentlich freundliches Personal. Sehr guter Service.

Cons:

Die technische Ausstattung (Licht- und andere Schalter, Fernseher) könnte eine Renovierung gebrauchen.

2026-06-28 • via Nuitee
R
Raul • couple • cl
9
Estadía de lujo
Pros:

La comodidad, la vista, la amabilidad

2026-06-27 • via Nuitee
G
Gema • solo_traveller • cl
10
Pros:

Si

Cons:

Nada

2026-06-26 • via Nuitee
S
Santiago • solo_traveller • cl
10
2026-06-26 • via Nuitee
H
Hidalgo • couple • cl
10
2026-06-26 • via Nuitee
M
Monica • solo_traveller • cl
10
Difundir arte
Pros:

La atención muy cordiales

Cons:

La decoración los cuadros (Arte) de las habitaciones no van a la altura de la decoración y el standar del hotel

2026-06-26 • via Nuitee