Sheraton Miramar Hotel & Convention Center

Hotels
•
Sheraton
8.9 (2731 reviews)
Avenida Marina, 15 , Viña del Mar , CL
+56 32 238 8600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Cons:
Inconsistent service
High pricing

Categories

Cleanliness
8.43
General comments indicate minimal issues but some dissatisfaction with room amenities.
Service
9.4
Most reviews praise the staff for being warm and helpful, though some issues with service speed were noted.
Location
9.44
Multiple reviews highlight the excellent location with beautiful views.
Room Quality
8.89
Rooms are described as comfortable and spacious, with minor concerns about age.
Amenities
8.92
Facilities like the pool and sauna are positively reviewed, though some amenities could improve.
Value for Money
8.38
Some guests felt the pricing was high relative to service experienced during busy times.
Food and Beverage
8.43
Food quality received mixed reviews; breakfast was praised while specific menu items disappointed.
Overall Experience
9.3
Overall positive impressions, despite some service and food inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 16:56

Property Description

Luxurious 5-Star Hotel with Breathtaking Ocean Views

Panoramic Views: Experience stunning views of Valparaiso Bay and the Pacific Ocean from the comfort of your luxurious room equipped with modern amenities.

Relaxation and Wellness: Unwind at the Sheraton Fitness Spa featuring an indoor pool and sauna, or indulge in a rejuvenating massage at the treatment rooms.

Dining and Entertainment: Delight your taste buds with international cuisine at Travesia Restaurant, and end your day at Farewell Bar with live music and a selection of drinks and snacks.

Book your stay at Sheraton Miramar Hotel & Convention Center for a truly unforgettable experience by the ocean.

Important information:

LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately. The pool is currently open with a limited capacity allowed and prior reservation is required. Remember that due to the capacity for sanitary measures, you must reserve a schedule for the use of the pool. **Please note** The Outdoor Pool will be closed on December 31st 2022 and January 1st 2023 due to assembly work for a New Year's eve celebration. The Outdoor pool will be available from January 2nd 2023.Swimming pool: Closed from Wed, Aug 26, 2026 until Mon, Sep 14, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.9
Based on 2731 reviews
Cleanliness: 8.43
Service: 9.4
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 9.3
A
Antonia Alejandra • extended_group • cl
10
2026-10-14 • via Nuitee
E
Eduardo • couple • cl
5
Regular
Pros:

La habitación

Cons:

Que reciban pasajeros que metan bulla en las habitaciones a altas horas de la noche

2026-10-14 • via Nuitee
A
Ale_Gaete • solo_traveller • cl
10
Impecable
Pros:

Las habitaciones y la vista. Que se pudiera hacer late checkout

Cons:

Podrían poner estufas afuera

2026-10-13 • via Nuitee
C
Claudio • couple • cl
10
Pros:

Siempre ha sido excelente todo

Cons:

No tiene relación con el hotel , pero las familias con niños pequeños cero control , andan corriendo por todos lados en el restaurante y terraza con riesgo de caerse y chocar con los meseros y bandejas , creen que están en su casa y que el personal del hotel controle o cuide a sus hijos , por lo mismo ni siquiera fuimos a la piscina porque literal era un parque acuático , este comentario va a los papás , y ai yo tengo dos hijos y nunca permití desorden en los hoteles , padres actuales sin límites ni educación

2026-10-10 • via Nuitee
G
Gail • couple • us
10
Fantastic view and great staff!
Pros:

View from the room was fantastic! Walking distance to town pretty easy. Benjamin, the concierge had wonderful suggestions on what to do and where to ear.

Cons:

The only thing I would suggest is a little variety on the breakfast buffet.

2026-10-09 • via Nuitee
B
Belen • couple • cl
9
2026-10-08 • via Nuitee
A
Anibal • couple • cl
8
2026-10-08 • via Nuitee
M
Maria Victoria ELL • solo_traveller • cl
10
2026-10-07 • via Nuitee
L
Lorena • family_with_children • cl
9
Un regaloneo maravilloso con mi hija
Pros:

La vista y los masajes

Cons:

La mala coordinación con la maratón

2026-10-07 • via Nuitee
D
DISTEFANO • solo_traveller • ar
10
Pros:

Realmente un gusto esta en su hotel

Cons:

Avisar antes que no estan todsl las remodelaciones

2026-09-20 • via Nuitee
A
Alejandro • solo_traveller • cl
10
Pros:

Localización e instalaciones

Cons:

Nada

2026-09-19 • via Nuitee
M
Miguel • couple • cl
9
2026-09-19 • via Nuitee
R
Ruth • couple • cl
10
2026-09-19 • via Nuitee
G
Germán • solo_traveller • cl
8
Buenas instalaciones, puede mejorar
Pros:

Buenas instalaciones

Cons:

El aseo de piezas, las cortinas muy sucias.

2026-09-19 • via Nuitee
M
María Paz • couple • cl
7
Decepcionados considerando costo-calidad
Pros:

La ubicación, tamaño de la habitación y de la cama y el personal muy amable

Cons:

La primera habitación que nos dieron era oscura, los muebles y cortinas estaban manchados y los vidrios y baños no estaban tan limpios. Pedimos que nos cambiaran la habitación con más luminosidad y la segunda habitación era mejor y estaba más limpia. Nos decepcionó el estado de los muebles y alfombras del hotel considerando el valor del mismo.

2026-09-19 • via Nuitee
L
Loreto • solo_traveller • cl
8
2026-09-17 • via Nuitee
S
SICILIA • family_with_children • cl
7
piscina temperada falta mantenimiento
Pros:

buena habitación. Buen baño

Cons:

No advirtieron, a pesar de que pregunté antes, si estaban funcionando las piscinas y la exterior estaba en mantenimiento por toda mi estancia. Tampoco se podía ir a tomar sol. Además la piscina temperada se ve descuidada y el horario para los niños hasta las 18:00 hrs. no se respeta. (siguen hasta pasado esa hora. Y lo otro es que cuando fuimos a la piscina temperada no tenían gorras de cortesía (desechables) y me cargarían $6000 por cada gorra . Insistí que debieran tener de cortesía y finalmente me "prestaron gorras " por mi estadía" .
La atención muy lenta en la terraza . No hay suficiente personal entre semana .
Siento que por el precio, no estuvo 100% a la altura.

Gracias

2026-09-17 • via Nuitee
C
Cristian E. Soto • solo_traveller • cl
10
Pros:

La atención del personal, la comida y la vista desde la habitación

2026-09-17 • via Nuitee
C
Cristián • couple • cl
10
Excelente
Pros:

Las instalaciones, muy buenas y cómodas. La piscina bunísima. El desayuno muy rico y la comida extraordinaria, además de la buena atención en cada sector.

2026-09-14 • via Nuitee
N
Nelson • couple • br
8
Poderia ser melhor caso nao tivesse sido roubado joias e dinheiro no golpe que ja e'conhecido do hot
Pros:

muito bom, bem atendido.

Cons:

Nao recebi alertas do hotel sobre o perigo de assalto, no golpe do pneu furado.

2026-09-14 • via Nuitee