Hamlet Hotels Maidstone

Lovely property in nice grounds, the staff were all friendly, good location for exploring the local area.

We needed a place to stay not to far from the channel tunnel and because we were traveling with 5 there was not much to choose from. We already knew it wasn’t the best hotel and upon arriving we were greeted by broken glass in the car park, peeling off paint and shouting guests but at least the bed seemed comfy.
The room felt awfully hot and up in further inspection we found out that there was a huge heating pipe running through the room emitting so much heat that the room was above 30 degrees as it is also a heatwave. And no, it could not be switched off and no other rooms available. The shower from the kids bedroom only had hot water. After hardly any sleep we tried to see if we could get some compensation but the staff was extremely unhelpful.
They obviously don’t care about people’s experiences and they have their cash and fill the rooms anyway.

Complimentary parking, very welcoming staff & the breakfast was nice too.

Destination, comfortable bed, reasonable price.

Was convenient.

not one thing No staff around when you needed them room very dated and breakfast well eggs over cooked, backon over cooked big time sausages over cooked .

Location was good for us

Good breakfast

The bed was comfy but not clean

Nice building with ample private parking and a restaurant. Tesco petrol station next door and also large Sainsbury and Tesco supermarket not far away but you need a car. A short drive into Maidstone, where parking is quite difficult and is mainly app based. The hotel room was clean and comfortable as was the bed. There was an unexpected free breakfast, which we did not use as it was until 8.30. The only fault was the pressure in the shower- it was simply inadequate- especially if you needed to wash your hair. The staff is friendly and welcoming.I would recommend it.

Vriendelijkheid personeel

Arrived in carpark general area was like a rubbish tip clearly not maintained at all and not even any parking bays marked out.
Walked in hotel receptionist was friendly and helpful, this is where the good points ended !
Stairs up to the room, corridors, carpets were all very dated, tatty and not very clean.
Entered the room which when we first walked in looked like it was ok but on closer examination we noticed how bad it was cobwebs on curtains, bird mess covered the windowsill. Only 1 bedside cabinet and no plugs anywhere near the bed there was a couple in the room all over the other side of the room, there was a fan in the room the cable was about 2 foot long so we had to move the table to put it on to get it near the bed to give us any relief from the heat !
Good point only 2 pillows requested some more and they arrived promptly.
Tea making facilities were ok but didn’t anticipate the milk being off, would have expected a bottle of water and a couple of glasses to take tablets at least.
Bathroom was adequate but the grout between the tiles on the flooring was filthy.
Evening meal was an experience half the menu unavailable as the clay oven was out of action, was not good value for money at all and only thing we could have was a curry and rice and the service was poor.
Breakfast was woeful went to make tea the milk turned lumpy again ! Made waitress aware but I didn’t bother to refill once she changed it, only 2 good things about the breakfast was the bread was fresh although only white on offer and the eggs were freshly cooked, bacon cremated and sausages certainly were not freshly cooked looked a few days old.
All in all a dreadful experience and would never return fire exit door banging all night where people use it as a smoking area is more in keeping with a refuge for the homeless than a hotel couldn’t wait to leave !