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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Business center
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Heating
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Family rooms
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Garden
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Packed lunches
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Non-smoking throughout
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Private parking
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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Kid-friendly buffet
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Victorian Splendour Meets Modern Comfort
At Hamlet Hotels Maidstone, experience the perfect blend of Victorian elegance and contemporary amenities. Just a short distance from Maidstone and the M20, our hotel offers a charming retreat for both leisure and business travelers.
Refined Rooms and Culinary Delights
Indulge in relaxation in our recently refurbished rooms and savor a variety of international dishes at our restaurant. After a long day, unwind in our chic lounge bar, the perfect spot to enjoy a drink in a sophisticated atmosphere.
Inclusive Amenities for a Seamless Stay
Enjoy a complimentary buffet breakfast, hassle-free parking, and stay connected with free Wi-Fi. Our dedicated team is always ready to ensure your stay is as pleasant and stress-free as possible.
Book your stay at Hamlet Hotels Maidstone for a memorable and enjoyable experience.
Bar is closed for non-Residence after 23:00.
Please note that when booking 5 rooms or more, different policies and additional supplements may apply.
The only pet friendly room we have is the Deluxe Double Room. Please note that all other rooms are not pet friendlyPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in public areas and is free of charge.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 12 years old stay for £15 per person per night when using an existing bed.
Children from 13 years old to 17 years old stay for £20 per person per night when using an existing bed.
Children up to and including 17 years old stay for £20 per person per night when using an available extra bed.
Adults stay for £30 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Arrived in carpark general area was like a rubbish tip clearly not maintained at all and not even any parking bays marked out.
Walked in hotel receptionist was friendly and helpful, this is where the good points ended !
Stairs up to the room, corridors, carpets were all very dated, tatty and not very clean.
Entered the room which when we first walked in looked like it was ok but on closer examination we noticed how bad it was cobwebs on curtains, bird mess covered the windowsill. Only 1 bedside cabinet and no plugs anywhere near the bed there was a couple in the room all over the other side of the room, there was a fan in the room the cable was about 2 foot long so we had to move the table to put it on to get it near the bed to give us any relief from the heat !
Good point only 2 pillows requested some more and they arrived promptly.
Tea making facilities were ok but didn’t anticipate the milk being off, would have expected a bottle of water and a couple of glasses to take tablets at least.
Bathroom was adequate but the grout between the tiles on the flooring was filthy.
Evening meal was an experience half the menu unavailable as the clay oven was out of action, was not good value for money at all and only thing we could have was a curry and rice and the service was poor.
Breakfast was woeful went to make tea the milk turned lumpy again ! Made waitress aware but I didn’t bother to refill once she changed it, only 2 good things about the breakfast was the bread was fresh although only white on offer and the eggs were freshly cooked, bacon cremated and sausages certainly were not freshly cooked looked a few days old.
All in all a dreadful experience and would never return fire exit door banging all night where people use it as a smoking area is more in keeping with a refuge for the homeless than a hotel couldn’t wait to leave !
The food in the restaurant was excellent, far exceeding expectations and in fact my metal was one of the best curries I have eaten, full of authentic flavour and worthy of comparison in any restaurant. Breakfast was also very good.
Room was a little dated.
Good ambiance
It was fine
Excellent reception. Dinner was good.
Breakfast was ok/good.
Bedroom in need of an update. No water glasses. No hand soap. Radiator should be off in this summer heat!
Shower somewhat dated....
La grandeur des chambres et des lits avec des matelas confortables
Le choix au petit-déjeuner
Rien
We kregen een upgrade toen we klaagden over de twee 1-persoonsbedden ipv één 2-persoonsbed. Dat was aardig. Ontbijt was echt wel goed.
Onderhoud. Alles in zeer slechte staat.
Friendliness of the staff, the breakfast
Bar ran out of different beers over 2 nights
The restaurant was lovely.
staff very friendly
Room wasn’t of a good standard.
Bathroom lights kept flickering on and off
No hot water in the shower
No bedside table
Very vey basic room
Couldn’t put anything on room bill which is annoying
Very friendly personnel
Shower could have been stronger
Clean and spacious. Nice room, mostly well maintained, clean and comfortable bed. Nice bedhead and painted wall behind the bed. Tv good. Kettle etc all ok.
A few things needed some love; taps missing the tops, shower a bit blocked, walls needed painting - scuff marks and dents, curtains hanging off, sash window broken, duvet cover torn.
Breakfast and staff weee amazing and helpful
Dust
Some areas not very clean
Needs modernising
The hotel was a good base for a concert I was attending on the Saturday
N/A
Tiny boiling hot dated room. We asked to move and got an even worse room in terms of decor. Curtains hanging off the rail. Broken sash window. Just shabby. And the second room was only marginally cooler because we had two fans on all night plus the window open. Staff were lacklustre. Breakfast for £12.50 not worth the price.
The bed was ok.
The shower in the room was terrible. Trickle flow. The bathroom smelt of drains.
It’s clear the rooms haven’t been renovated / decorated in some time. It had a musty smell and the carpets look 30+ years old.
Could do with a full length mirror in the room.
There are no plugs by the bed to charge phones.
Terrible coffee in the breakfast, no fresh fruit or healthy breakfast options.
Colazione è sicuramente l'elemento forte della struttura sia dove viene servita sia la tipologia. La struttura ha anche un bar aperto utile per bere qualcosa e un giardino esterno.
Il ristorante aveva poche cose e non abbiamo avuto molta scelta. Le camere sono limitate e non hanno l'aria condizionata.. cosa indispensabile oramai. La pulizia era ok, ma il bagno è da rimodernare. Infine la struttura è un pò troppo vicinia alla strada e non si ha a pieno la sensazione di una casa di campagna.
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