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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Daily housekeeping
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Snack bar
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Pet basket
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Strollers
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Smoke alarms
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Guest room sealed after cleaning
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Avant-Garde Decor
The rooms at ICON Wipton by Petit Palace boast exquisite avant-garde decor, ensuring a stylish and comfortable stay. With attention to detail, the rooms offer a unique ambiance for guests to relax and unwind.
Gastronomic Delights
Indulge in a delightful culinary experience at The Captain, the hotel's brasserie-restaurant. Guests can savor a buffet breakfast daily or relish in the diverse menu offerings in a cozy and inviting atmosphere.
Convenient Location
Located in the heart of the exclusive Salamanca-Serrano neighborhood, ICON Wipton is a stone's throw away from iconic landmarks such as Retiro Park and the National Library. With nearby access to multiple metro lines, exploring Madrid's vibrant attractions is a breeze.
Experience luxury and convenience at its finest at ICON Wipton by Petit Palace. Book your stay now to immerse yourself in the charm of this boutique hotel.
Please contact the hotel prior to your arrival if you require airport shuttle services.This services carries a surcharge.
Please note that depending on the season, air conditioning or heating is provided.
When traveling with pets, please note that an extra charge of 25€ per pet, per stay applies.
When booking more than 5 rooms, different policies and additional supplements may apply.
When booking more than 10 days, different policies and additional supplements may apply.
Please note that all special requests are subject to availability and may incur additional charges.
The accommodations will send guests the necessary instructions for online check-in 7 days before arrival.
If you wish to use the airport shuttle service, you must contact the hotel at least 24 hours before arrival. This service incurs an additional fee.
Smoking, using illegal substances, or holding bachelor/bachelorette parties, parties, or similar events is not allowed in this accommodations. Failure to comply with this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Hace fslta un gimnasio
Location is great, close to Parque de Retiro and all the Shops in Serrano and surroundings. The staff is friendly and the hotel is well preserved.
Amazing experience! All of the staff was wonderful, the location could not have been better (lots of shops and restaurants nearby), and the room was super comfortable!
After more than 12 years staying at this hotel Im afraid we will never do it again.
We spent 2 nights there and the second night we were woken up for the shouting int he corridor. We understand, the hotel cant control where other guest do but we were expecting the events wont last for a whole hour.
The people on reception didn't even apologize the day after.
We were 5 women carrying bags of 15 kg and nobody (4 employees were on the reception) helped us to drop bags or pick them up when we were back to head to the airport.
We wait 20 minutes outside for a taxi and again even if no other guest was around, we were not assisted with our luggage.
After writing a personal complain to management, no answer was received for a week.
Staff were completely indifferent and unhelpful. We had to wait a long time and our complaints were dismissed by management.
With so many hotels in Madrid we will definitely find a better option!!!
This was a fantastic location and staff. We booked one of the bigger rooms and it was excellent for a several-night stay. It felt like we had our own place with the convenience of a hotel. The shower was exceptional.
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