Petit Palace Tres Cruces

Hotels
•
Petit Palace Hoteles
8.6 (3645 reviews)
Tres Cruces, 6 (esquina Gran Via 25) , Madrid , es
+34 915 22 33 27

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Room size and cleanliness issues
Aged furniture

Categories

Cleanliness
8.34
General cleanliness is appreciated, but there were mentions of issues in certain reviews.
Service
9.01
The staff is consistently described as very friendly and helpful, contributing positively.
Location
9.05
Many reviews highlight the excellent location near city attractions.
Room Quality
8
Some rooms were described as small or outdated; overall quality could improve.
Amenities
8.53
Standard amenities are available, but some guests expected more.
Value for Money
8.49
Mixed reviews regarding pricing; some felt it was reasonable while others found it high for the quality.
Food and Beverage
8.74
Breakfast received positive mentions; guests enjoyed the offerings.
Overall Experience
8.61
Generally positive experiences were reported despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:51

Property Description

Charming Boutique Hotel in the Heart of Madrid

Luxurious Amenities: Enjoy a relaxing stay in our elegant rooms equipped with free Wi-Fi, hydromassage showers, and flat-screen TVs. Stay comfortable with air conditioning, a minibar, and wake up to a delicious breakfast buffet.

Convenient Services: Let our 24-hour reception assist you in arranging museum tickets and bicycle rentals to explore the city at your own pace.

Prime Location: Explore Madrid easily with our central location just steps away from Gran Vía and major attractions like Puerta del Sol, the Art Triangle, and the Royal Palace.

Experience the best of Madrid at Petit Palace Tres Cruces - Book your stay now!

Important information:

Depending on the season, air conditioning or heating is provided.

The pet fee is EUR 25 per animal per stay.

Reservations for more than 5 rooms may be subject to different policies and additional supplements.

Reservations for more than 10 nights may be subject to different policies and additional supplements.

Please note that all special requests are subject to availability, and additional charges may apply.

The accommodations will send guests the necessary instructions for online check-in 7 days before arrival.

If you wish to use the airport shuttle service, you must contact the hotel prior to arrival. This service has an additional charge.

This accommodations does not allow smoking, illegal substances, bachelor or bachelorette parties, parties, or similar events. Breaking this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.6
Based on 3645 reviews
Cleanliness: 8.34
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.74
Overall Experience: 8.61
E
EDUARD • couple • ru
9
2026-07-25 • via Nuitee
C
Cualjavi • solo_traveller • es
2
Pros:

la situación del hotel

Cons:

la mala atención , llegamos a las 14:40 aj hotel y la habitación no estaba lista. alegaron que la entrada era a las 15:00 pues a las 15:10 les tuvimos que recursar que estábamos esperando que si no seguimos esperando. la habitación 102 el aacc va a piñón fijo velocidad 3 , es una nevera .... mal.mantrnimiento de las instalaciones

2026-07-24 • via Nuitee
B
Bernadeta • solo_traveller • pl
10
2026-07-24 • via Nuitee
A
Ana • family_with_children • pt
8
2026-07-24 • via Nuitee
S
Stella • couple • fr
9
Super séjour dans cet hôtel
Pros:

La localisation parfaite et le personnel adorable

Cons:

Climatisation non réglage (mais suffisante).

2026-07-24 • via Nuitee
A
Alp Ahmet • couple • tr
10
Perfect acommodation. Price/Performance is very enough.
Pros:

Perfect location, just few minutes walk away from Metro station and Del Sol.
Perfect staff. They are always cheerful, kind and helpful
Perfect breakfast
Very clean and comfortable

Cons:

Rooms are a little bit small but not a big deal.

2026-07-23 • via Nuitee
T
Thomas • couple • es
9
Muy bien
Pros:

Era el conjunto: la pieza limpio y confortable, el ubicacion muy bien

2026-07-23 • via Nuitee
M
Monica • family_with_children • cr
7
Estuvo suficiente. No cumplió con mis expectativas.
Pros:

Ubicación es lo más destacable

Cons:

Las condiciones en que estaba la habitación

2026-07-21 • via Nuitee
A
Angela • couple • pe
7
Me gustó la estancia aunque pequeño tenía lo indispensable
Pros:

Un lugar bien acondicionado muy céntrico

Cons:

Las paredes eran delgadas y se podía escuchar el cuarto de junto

2026-07-21 • via Nuitee
E
Enrico • solo_traveller • pe
8
Pros:

La ubicación extraordinaria.
La.habitacion es cómoda, limpia y tiene lo que necesitas.

Cons:

El cobro por guardar las maletas es mas que excesivo, además de limitado.

2026-07-21 • via Nuitee
M
mazurek • solo_traveller • ar
1
2026-07-21 • via Nuitee
S
Salim • family_with_children • dz
7
2026-07-20 • via Nuitee
L
Leila • solo_traveller • be
7
Good for a short stay, but not longer then two nights
Pros:

The location simply can't be beat. It is central, easily reachable via metro and right in the heart of things. If you're only staying for one or two nights that's where you want to be.

Cons:

The main room was a bit dated, as in the furniture was quite obviously lived in and damaged. Also keep in mind that the single rooms are next to the elevator. Which I believe should be said upfront before booking it. I also found it peculiar that not all the staff, ie the people at breakfast, could not speak English.

2026-07-19 • via Nuitee
A
Alejandro • solo_traveller • cl
10
Pros:

La amabilidad del personal, la ubicación.

Cons:

Todo bien

2026-07-19 • via Nuitee
S
silvia • solo_traveller • ar
8
Pros:

Ubicación

Cons:

Precio alto en relación con las prestaciones

2026-07-16 • via Nuitee
T
TMMarina • solo_traveller • ro
8
Good stay
Pros:

Good location, very central. Confortable bed. Air con was good😁

Cons:

Na

2026-07-16 • via Nuitee
G
Giancarlo Alayo • solo_traveller • pe
10
Pros:

Excelente atención del personal, especial mención para Antonio que me ayudó en todo lo que necesitaba al ser mi primera visita a España.

Cons:

Me gustó todo

2026-07-16 • via Nuitee
M
Mohamed • family_with_children • eg
8
Acceptable
Pros:

Location

Cons:

The breakfast buffet was very limited of choices

2026-07-16 • via Nuitee
J
JORGE ALBERTO • solo_traveller • ar
10
Pros:

La ubicación es muy buena.
La amabilidad del personal especialmente la generosidad de Daniela y Silvia.
El desayuno muy bueno.

2026-07-16 • via Nuitee
J
JAIME • solo_traveller • es
9
Pros:

La ubicación, y el personal

Cons:

Nada

2026-07-15 • via Nuitee