Petit Palace Tres Cruces

Hotels
•
Petit Palace Hoteles
8.6 (3538 reviews)
Tres Cruces, 6 (esquina Gran Via 25) , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Room size and cleanliness issues
Aged furniture

Categories

Cleanliness
8.34
General cleanliness is appreciated, but there were mentions of issues in certain reviews.
Service
9.01
The staff is consistently described as very friendly and helpful, contributing positively.
Location
9.05
Many reviews highlight the excellent location near city attractions.
Room Quality
8
Some rooms were described as small or outdated; overall quality could improve.
Amenities
8.53
Standard amenities are available, but some guests expected more.
Value for Money
8.49
Mixed reviews regarding pricing; some felt it was reasonable while others found it high for the quality.
Food and Beverage
8.74
Breakfast received positive mentions; guests enjoyed the offerings.
Overall Experience
8.61
Generally positive experiences were reported despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:51

Property Description

Charming Boutique Hotel in the Heart of Madrid

Luxurious Amenities: Enjoy a relaxing stay in our elegant rooms equipped with free Wi-Fi, hydromassage showers, and flat-screen TVs. Stay comfortable with air conditioning, a minibar, and wake up to a delicious breakfast buffet.

Convenient Services: Let our 24-hour reception assist you in arranging museum tickets and bicycle rentals to explore the city at your own pace.

Prime Location: Explore Madrid easily with our central location just steps away from Gran Vía and major attractions like Puerta del Sol, the Art Triangle, and the Royal Palace.

Experience the best of Madrid at Petit Palace Tres Cruces - Book your stay now!

Important information:

Depending on the season, air conditioning or heating is provided.

The pet fee is EUR 25 per animal per stay.

Reservations for more than 5 rooms may be subject to different policies and additional supplements.

Reservations for more than 10 nights may be subject to different policies and additional supplements.

Please note that all special requests are subject to availability, and additional charges may apply.

The accommodations will send guests the necessary instructions for online check-in 7 days before arrival.

If you wish to use the airport shuttle service, you must contact the hotel prior to arrival. This service has an additional charge.

This accommodations does not allow smoking, illegal substances, bachelor or bachelorette parties, parties, or similar events. Breaking this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 3538 reviews
Cleanliness: 8.34
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.74
Overall Experience: 8.61
M
marylene • couple • fr
8
Hotel ayant participé au bon déroulement de notre séjour à madrid
Pros:

Petit déjeuner très bon, copieux, varié
Emplacement idéal pour visiter et à côté d’une place sympa avec de bons restes
Salle de bain et douche spacieuses

Cons:

Une seule chaise dans la chambre et rien pour poser les valises alors qu’il y avait un grand couloir

2026-05-30 • via Nuitee
E
Etcheverry • extended_group • ar
9
Pros:

Ubicación: excelente.
Desayuno: bueno. Hay hoteles en España con el mismo precio, o menor, con desayuno más variado. Pero era bueno, de todos modos. Tomé uno solo.
Habitación: reservé para dos y mi hijo finalmente no fue. Así que estuve sola. Si hubiéramos estado ambos, el espacio habría sido muy reducido. Para mí, una sola persona, ya lo era. El baño, excelente.

Cons:

Habitación: reservé para dos y mi hijo finalmente no fue. Así que estuve sola. Si hubiéramos estado ambos, el espacio habría sido muy reducido

2026-05-30 • via Nuitee
M
Mustafa • solo_traveller • de
7
Good, but
Pros:

Nice location, beds are very comfy as well, shower is good and the cleaning service is exceptional

Cons:

No coffee or tee in the room, a bit over priced
The space of the room we had was not the best, a lot of dead space that makes the room bigger by number only

2026-05-29 • via Nuitee
M
Meytal • solo_traveller • it
8
2026-05-28 • via Nuitee
E
Elizabeth • couple • us
9
Pros:

Location. Nice bath products.

Cons:

Window didn't open enough

2026-05-28 • via Nuitee
J
Johann • solo_traveller • de
8
2026-05-28 • via Nuitee
J
Juan Pablo • couple • es
2
2026-05-28 • via Nuitee
S
Stéphanie • solo_traveller • ch
8
Pros:

Très bon emplacement, propre

Cons:

Chambre petite

2026-05-27 • via Nuitee
A
Alexandra • couple • at
9
2026-05-26 • via Nuitee
P
Patricia • solo_traveller • cr
10
Mi mejor decisión
Pros:

La limpieza, la ubicación, el servicio a la habitación, el desayuno

Cons:

El tamaño de la cama, era individual pero estaba cómoda, solo lo menciono por el tamaño.

2026-05-26 • via Nuitee
V
Valerie • family_with_children • eu
8
2026-05-26 • via Nuitee
J
Jukka • couple • fi
9
Perfect location
Pros:

Good Spanish breakfast with lots of fruit, bread and other stuff. Early departure was no problem with a picnic bag. Best possible location just out of Gran Via and a few hundred meters from Puerta del Sol. We walked everywhere

Cons:

I still can't figure out why in some hotels (like this one) the blanket and bed sheets are tucked under the matrass so that when taken out they become a total mess

2026-05-26 • via Nuitee
A
Ahmad • solo_traveller • ps
7
It was ok
Pros:

It’s in the center, close to everything and friendly staff

Cons:

Needs to be more clean

2026-05-26 • via Nuitee
E
Elbaz • couple • il
7
2026-05-26 • via Nuitee
V
vincent • solo_traveller • be
8
2026-05-25 • via Nuitee
A
Alireza • couple • us
8
2026-05-25 • via Nuitee
W
Wycliffe • solo_traveller • us
8
It was good but hotel needs tlc
Pros:

Was in a great location.

Cons:

Needs updating. Paint peeling off walls and refrigerators not cooling and first room had broken AC and we had to spend first night dying of heat.

2026-05-25 • via Nuitee
C
Christophe • couple • fr
9
Hôtel très bien situé
Pros:

Hôtel très bien situé
Les matelas sont bons et le double vitrage est excellent

2026-05-25 • via Nuitee
P
PERY • couple • ch
9
Pros:

Situation centrale. Bonne isolation phonique. Confort, espace. Amabilité du personnel.

Cons:

J’aurai apprécié la disponibilité d’une machine à café et à thé dans la chambre ou le hall d’entrée .

2026-05-24 • via Nuitee
B
BUSTOS • couple • cl
8
2026-05-23 • via Nuitee