Hotel am Augustinerplatz

Hotels
7.8 (2101 reviews)
Hohe Str. 30 , Cologne , de

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Cons:
Cleanliness issues
Room size smaller than expected

Categories

Cleanliness
7.05
Multiple reviews mention cleanliness issues, including dust and lack of daily cleaning.
Service
8.05
Mixed feedback on service; some positive notes on staff friendliness despite complaints.
Location
9.55
Consistently praised for its central location and proximity to attractions.
Room Quality
7.05
Issues reported about room size and comfort, along with outdated facilities.
Amenities
7.55
Some amenities lacking, such as a functioning elevator, but presence of basic needs.
Value for Money
8.05
General feelings of overpriced stay compared to quality and amenities offered.
Food and Beverage
7.05
Breakfast options are described as okay, with some reviews mentioning additional costs.
Overall Experience
8.05
Overall experience mixed due to positive location and service but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:43

Property Description

Modern Rooms with Premium Amenities
The 4-star Hotel am Augustinerplatz offers completely renovated rooms with a comfortable, modern design. Each room is equipped with a TV featuring free sky channels, a telephone, minibar, and a safe for your convenience.

Convenient Facilities and Services
Enjoy a stress-free stay with a 24-hour front desk, a conference room, and complimentary WiFi throughout the hotel. Indulge in a delicious breakfast buffet each morning and unwind at the hotel's popular bar known for its selection of whiskey and vodka.

Wellness Center and Nearby Attractions
Guests have access to a free adjoining wellness center just 300 meters away. Explore Cologne easily with popular sites like the Central Train Station, Cologne Cathedral, and Ludwig Museum within a 10-minute walk. Additionally, the exhibition centre is a mere 15-minute stroll from the hotel.

Book your stay at Hotel am Augustinerplatz now for an unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 7 years old and over stay for € 30 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.8
Based on 2101 reviews
Cleanliness: 7.05
Service: 8.05
Location: 9.55
Room Quality: 7.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 7.05
Overall Experience: 8.05
R
Raoul • solo_traveller • nl
7
Pros:

Location

Cons:

Small lift

2026-05-15 • via Nuitee
C
Carlo • solo_traveller • lu
9
Pros:

Das Personal ist super freundlich und zuvorkommend, die Lage ist für uns ideal (Heumarkt/Neumarkt) und die Preise sind außerhalb von "Feten" ganz korreckt.

2026-05-15 • via Nuitee
O
Onur • couple • tr
5
2026-05-13 • via Nuitee
S
saadia • solo_traveller • tn
9
Pros:

Tout

Cons:

Ras

2026-05-12 • via Nuitee
M
Mustafa • solo_traveller • bg
8
2026-05-12 • via Nuitee
N
Natalie • family_with_children • us
7
2026-05-11 • via Nuitee
V
Vergölst GmbH • solo_traveller • de
5
Pros:

Freundlichkeit bei Empfang, frühzeitige Anreise, daher Gepäck abgegeben. Noch keine Zimmerkarte

Cons:

Checkin abends kompliziert. Tasche wurde zwar auf mein Zimmer gebracht, Fremdarbeiter von anderer Firma an der Rezeption überfordert. Welches Zimmer, welche Buchung? Kenne mich im System nicht aus. Nach langem Prozess
Zimmerkarte bekommen, die dan oben vor der Tür nicht freigeschaltet war.
Gebucht war ein DZ, bekommen habe ich ein EZ.

2026-05-11 • via Nuitee
I
Ilona • solo_traveller • de
5
Pros:

Uns hat die Zentrale Lage sehr gut gefallen.

Cons:

Leider alles ziemlich eng und drückend durch die dunklen Wände. Auch im Gang.

Wir hatten ein Vierbettzimmer ( junior suite) war seeeehr klein und eng zu viert, würden wir so nicht mehr buchen. Auf der Schlafcouch war es ungemütlich. Für eine Nacht ok, aber mehr nicht.

2026-05-10 • via Nuitee
W
Wolfgang • solo_traveller • de
10
2026-05-10 • via Nuitee
7
714gilesc • Couples • London, England
2
Approach with caution
Pros:

As per the email I sent the hotel and had no reply to:

Your website says "Box spring bed with 1.80 x 2.00 meter Supreme mattress" but the video, pictures and reality was 2 single beds pushed together, with 2 single duvets, neither of these things scream luxury.

Marshall Music Box - not in our room.

70 international TV channels - no, TV in the seating area didn't work all the time and unless you count Austrian channels then all were in German.

The Hotels.com listing showed a balcony, this was the MAIN reason I chose your hotel so was very unhappy to learn there was no balcony. I was more upset when my partner was told there was no smoking on the balcony anyway as that is not why we choose a balcony and the simply assume that is rude. It did appear someone had smoked in our room given the burns on the sofa bed.

Hotels.com states 'Full-service spa - Hot tub - Massage - Sauna - Spa open daily - Steam room' on site, we gave up asking about facilities at the hotel and could not find that ourselves. Obviously we were not told about such things, or the 'tour and ticket' assistance alluded to.

I checked in online, the digital card didn't work so I checked in again outside and got charged the full amount. The process failed but it turned out we COULD have just gone to reception, so in the end we checked in 2.5 times and paid twice. The second payment was refunded but that is still poor.

Reception staff told us nothing, not where/when breakfast was, not how to access the gym, and then not the nice things most hotels do like circle on the map where the hotel is and where the main tourist spots are.

Of the 4 days we stayed breakfast was available once. There was a note in the lift and on the breakfast room door on 1 day but not the others, we were not advised where we could go close by to get anything, there was no apology. We were told the hotel was fully booked so not offering breakfast seems poor across the board.

Room was supposed to be soundproof but we could hear people in the room next door and in the corridor.

One of the bedroom lights didn't work.

Housekeeping came once, which is fine, but we only had 2 coffee pods for 2 people and 4 days stay. We have to ask for more twice.

We had to ask for a kettle, one is clearly shown on your site and Hotels.com, put on listing "at request" as with iron and I'd not mind, but having to go to reception time and time again just gets boring and shows there are simple things just not being thought of.

The digital card never worked for either or us, why offer that if they don't work. The plastic cards stopped working even when we kept them away from anything else that may interfere with them.

In the 'guest' toilet there were bugs all the time, no idea how they got in but it just made it feel grubby.

2026-05-08 • via Tripadvisor
M
Marco • family_with_children • de
8
2026-05-08 • via Nuitee
N
Nataliia • extended_group • ua
10
2026-05-07 • via Nuitee
R
Renata • solo_traveller • de
9
2026-05-07 • via Nuitee
A
Augusto • solo_traveller • de
7
Im Großen und Ganzen i.O.
Pros:

Standort!

Cons:

Fehlt etwas die Ruhe/Strassenlärm hört man doch!!

2026-05-06 • via Nuitee
E
Eric • solo_traveller • be
7
2026-05-06 • via Nuitee
B
Bornati • family_with_children • dk
8
2026-05-05 • via Nuitee
A
Angelika • solo_traveller • de
8
2026-05-05 • via Nuitee
M
Mara • solo_traveller • lu
8
Ansonstens tolles Hotel
Pros:

Sehr freundliches Personal
Gute Lage zentral und zu Fuss und per S Bahn alles einfach zu erreichen
grosses Zimmer

Frühstück hatten wir keins - kann ich nicht bewergen

Cons:

Auf der Bettunterlage sehr viele verschiedene Haare
Kopfkissen gelb - müsste ein Protektionskissen drauf sein bevor der Bezug drauf kommt - würde helfen :)

2026-05-04 • via Nuitee
J
João Victor • solo_traveller • de
7
2026-05-04 • via Nuitee
E
Efosa • solo_traveller • de
5
2026-05-04 • via Nuitee