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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Valet parking
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Non-smoking throughout
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Daily housekeeping
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Accessible parking
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Parking garage
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Minimarket on site
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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ATM/cash machine on site
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Heated pool
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Electric vehicle charging station
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Swimming pool toys
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Emergency cord in bathroom
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Outdoor fireplace
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Shallow end
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodations
The Newport News Marriott at City Center offers rooms with 32-inch plasma TVs with HBO, a minibar, and tea/coffee facilities, providing guests with a comfortable and entertaining stay.
Dining Options
Guests can indulge in a culinary experience at the hotel's various dining venues, including the Oyster Point Lounge, Rockefeller’s seafood restaurant, and a cozy cafe with an outdoor patio, catering to diverse tastes.
Wellness and Recreation
With access to a fitness center equipped with state-of-the-art facilities, a local jogging trail for outdoor activities, and a relaxing whirlpool bath, guests can maintain their fitness routine or unwind during their stay.
Experience luxury, dining, and wellness at Newport News Marriott at City Center. Book your stay now for an unforgettable experience.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
My wife and I were very frustrated and disappointed by our experience. Discovering stool stains on the washcloth and bath towels, along with mold and mildew in the shower, was unacceptable and significantly impacted our stay.
As a goodwill gesture, we emailed the hotel GM to consider providing us with a certificate for a complimentary one-night stay at a Marriott property? We have enjoyed staying at Marriott hotels in the past, and we believe this would go a long way toward rebuilding our confidence in the Marriott brand.
The lack of response by either email (which I emailed the GM with pictures) or phone call makes the situation even more frustrating.
The hotel was--as expected, very nice (it's a Marriott), with one exception: there was no cold water in our room! The water from both taps and the tub ranged from really hot to uncomfortably warm to warm if you let it run several minutes. And when you turned on the right tap, the left handle leaked. Somewhere behind the wall, somebody messed up. We mentioned it several times to the front desk, but it's probably going to require a behind-the-wall fix. And last weekend, the hotel was very busy.
One design flaw: there's no easy way to get from the garage to the lobby. You either wend your way through (largely unmarked) halls and a meeting space, or have to walk around the side of the building to get to the front.
The best part of our stay was breakfast. Both mornings, we were served by the vivacious Vivian. She took excellent care of us, supported by Henry and Jaheme. The breakfasts were big enough that my husband and I should have shared, but ... we didn't.
So, overall a good, nicely appointed hotel, good food (there was also a catered luncheon), with a couple of minor flaws. If you stay in 719, I'd love to know if you have cold water.
Bartenders Nancy and Felicia were great! Great service and conversation! Really good drinks!
The worst experience ever! Don’t expect an apology or any form of acknowledgment when staying at this hotel. Rooms 634 and 734 are completely disgusting. Water is leaking through the walls. There’s mold in the bathroom along with broken tile. Concerns were raised to management back in June. As of July 6th Room 634 is still out of service. Hotel management refuses to call and apologize for the stay. The front office manager told me that they have been very busy. They weren’t too busy to take the room out of service but too busy to show Accountability. The floor was soaking wet along with all belongings during the stay. This information was given to the hotel back in June during the initial stay. No phone call or follow up from Newport News, Marriott, or corporate regarding this matter. Over $1000 was spent for this stay. No Corrective action to make this right with your customer has been made. Do better! When traveling for Work, no one wants to stay in a filthy disgusting room! Taking accountability and calling your customer would be the first step!!
I like the staff very friendly
I couldn’t find the check out times. The dining room did not answer. Elevator in parking garage not working. Not able to upgrade.
Nothing.
Rooms small, flies flying around all of the food. Private event cut off access to general public. Parking garage elevators broken in 100+ degree weather.
Loved the convenience, location, staff and the comfort. Pretty clean, smelled great, everyone treated us wonderfully. When we told them a light bulb was missing in the bathroom they quickly fixed it.
It was a long walk from the parking garage to the hotel elevators, shower head that goes from hard to harder, Ketchup bottle had black mold in the top, just little things.
The breakfast is awesome!
The property is old.
The location.
I am awaiting a follow up from the manager as he was not available when I checked out.
My room was bad. The elevator had a bad smell. There were kids running up and down the hall, smoking and being loud. My bathroom was old, had rust stains in tub, over the door, cracks on the ceilings and no shower gel or shampoo. I tried calling downstairs but no answer. The shower curtain had stains or perhaps mildew. I am disgusted. I shared this with the lady that checked me in. She was also there when I checked out. She said she would speak to a manager about this and they would be in touch about a proper compensation. I paid almost $400 for this room. It is definitely not worth it. She also acknowledged that she heard the complaints about my floor and cited the hotel needs renovation. There were police officers attending to concerns when we arrived and they were still there for a few hours it seems. I am a Bonvoy member and have never experienced this before. I could have booked elsewhere but wanted to support Marriott. This hotel experience was horrific. I am appalled. To add to this, we attempted to look out the window but there was a brown substance all over the curtains. Why wouldn't management do a walk through with house keeping to ensure the floors abd rooms are up to par?
The staff, and the breakfast buffet.
One of the headboards in my room was dirty.
We love staying at the Marriott City Center Newport News VA.
We meet our friends at the Bar where we eat and have drinks our favorite Bar Tenders are Felicia and Nancy provide the best service; we try to get the room that overlook the fountain. The ambiance is so relaxing. Great restaurants and shopping.
Mr. and Mrs. Ronald Green
Kaleb was phenomenal at the front desk. Extremely helpful and outgoing!
They charge my credit card two times. It took 3 days for me to get my money back.
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