Cologne Marriott Hotel

Hotels
•
Marriott Hotels & Resorts
8.6 (4887 reviews)
Johannisstr. 76-80 , Cologne , de

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean common areas
Cons:
Noisy rooms
High parking fees
Inadequate food service

Categories

Cleanliness
8.35
Mentioned poor bathroom condition in one review, indicating lower cleanliness.
Service
9.35
Multiple reviews highlighted friendly staff and good service during check-in and check-out.
Location
9.35
Consistently praised for its excellent location close to transport and various attractions.
Room Quality
7.85
Noted issues with room amenities and comfort such as noise and lack of basic supplies.
Amenities
8.85
Standard for this hotel tier, though some specific amenities lacked.
Value for Money
8.35
Pricing issues mentioned, particularly regarding parking fees.
Food and Beverage
7.85
Food service complaints indicated below-average offerings.
Overall Experience
8.85
Generally positive despite some significant issues, leading to an overall favorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 22:35

Property Description

Luxurious Accommodation
Experience the epitome of comfort at Cologne Marriott Hotel with spacious rooms, soundproofed windows, and modern amenities including a flat-screen TV and free WiFi.

Gourmet Dining
Indulge in a culinary journey at Cast Iron Grill where a delectable buffet breakfast and international dishes await. Unwind at Pluesch Bar & Lounge, offering a cozy ambiance for relaxation.

Wellness and Convenience
Stay active at our state-of-the-art gym or explore Cologne easily with our central location near major attractions and convenient on-site parking. Book now for an unforgettable stay at Cologne Marriott Hotel.

Important information:

Please note that due to size and capacity restrictions, the standard rooms cannot accommodate families with more than 1 child. For families, we recommend booking our premium room categories (Grand Executive Room, Studio or Suites)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 32 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 4887 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 8.85
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.85
M
Murat • family_with_children • us
7
2026-05-30 • via Nuitee
C
Charles • couple • be
8
2026-05-30 • via Nuitee
P
Peng • couple • at
8
2026-05-30 • via Nuitee
M
Michael • couple • gb
10
Brilliant Stay
Pros:

Very friendly staff and the location of the hotel was brilliant.

Cons:

There was now explanation on how to use the lift with the room key. We got stuck in the lift and had to call an emergency. Fortunately a staff member quickly appeared and explained that to choose a floor you had to use your room key.
There should be instructions in the lift as to what to do.

2026-05-30 • via Nuitee
M
marouanem717 • Solo travel
10
Roller coaster of amazing and disappointment
Pros:

I would like to start by expressing my sincere appreciation to Mr. Christof for his outstanding support, dedication, and efforts throughout my stay. His professionalism, kindness, and willingness to help were truly exceptional. I would also like to thank Celina at the lounge, who consistently provided warm, attentive, and outstanding service, making every interaction a pleasure. In addition, Manager Lea was excellent—professional, approachable, and genuinely committed to ensuring guests have a positive experience. These team members are a true credit to Marriott and represent the hospitality and service standards that have kept me loyal to the brand over the years.

Unfortunately, my interaction with one front desk staff member, Giovana, was completely different from the excellent service demonstrated by the rest of the team.

I was already dealing with an issue that required assistance, understanding, and support. Instead of helping to resolve the matter, Giovana was unhelpful, impatient, and spoke to me in an unprofessional manner. She repeatedly told me to be quick because other guests were waiting and raised her voice during our conversation. Rather than helping to reduce the stress of the situation, her behavior only added more frustration and anxiety to an issue I was already trying to resolve.

As a Titanium Elite member, I expected a professional and respectful approach. When I informed her that I intended to report the interaction, she raised her hand dismissively and responded, "You don't scare me. Go and report it. Write anything you want." I was genuinely shocked by this response. In all my years of staying at Marriott properties across Morocco, Doha, Miami, New York, and many other destinations, I have never experienced such behavior from a Marriott associate.

What made the situation even more concerning was that the interaction took place in a public area. Giovana's raised voice attracted the attention of other guests nearby, and because she was speaking so loudly, people around us could overhear details of my situation that I considered private. This was uncomfortable and embarrassing, and it showed a lack of discretion and respect for guest privacy. Guest concerns should be handled professionally and confidentially, not in a manner that allows personal matters to become the focus of public attention.

What made this incident even more surprising is that every other staff member I encountered at this property was courteous, respectful, and eager to help. Giovana's behavior stood in sharp contrast to the professionalism demonstrated by her colleagues and did not reflect the culture of hospitality that Marriott is known for.

Thankfully, Mr. Christof stepped in and provided the support, professionalism, and care that I had originally hoped to receive. After an unnecessarily stressful experience, his assistance was a genuine relief. He listened carefully, understood the situation, treated me with respect, and worked diligently to help resolve the issue. His conduct was a true reflection of Marriott's values and the high standards of service that guests expect and appreciate.

I hope management recognizes the outstanding contributions of Mr. Christof, Celina, and Lea, whose efforts made a meaningful difference to my stay. At the same time, I hope this incident is reviewed seriously so that all guests are treated with the professionalism, courtesy, discretion, and respect that Marriott is known for around the world.
Mr Marouane Mrini
Titanium Elite

2026-05-29 • via Tripadvisor
D
Drebujan • solo_traveller • md
8
2026-05-29 • via Nuitee
E
EKİN BERK • extended_group • tr
10
Pros:

Konumu, kahvaltısı, temizliği ve konforu

2026-05-29 • via Nuitee
E
Evelyne • couple • lu
10
2026-05-29 • via Nuitee
S
shallottin • couple • nl
9
2026-05-29 • via Nuitee
K
Klaus • solo_traveller • de
10
Kurzer aber sehr schöner Aufenthalt!
Pros:

Super nettes Personal an der Rezeption!!! Haben viel gelacht und erzählt.Toll!!

2026-05-29 • via Nuitee
A
Altan • solo_traveller • de
1
Pros:

Nie wieder

Cons:

Nie wieder

2026-05-28 • via Nuitee
M
Michael • couple • de
7
Für den Preis doch mehr erwartet. Ich werde dieses Hotel in Köln nicht mehr buchen.
Pros:

Die Lage war für uns top. Das Personal war sehr freundlich.

Cons:

Die Zimmer hatten Ihre Zeit hinter sich und sollten mal modernisiert werden. Zumindest kann ich das nur für unsere Zimmer behaupten. Vor mehreren Jahren war ich schon mal in diesem Hotel. Da waren unser Zimmer top.

"Das Frühstück war leider enttäuschend: Die Eier waren kalt und die Brötchen haben uns nicht überzeugt. Sehr positiv hervorzuheben ist jedoch der Frühstücksraum. Er ist sehr gemütlich eingerichtet und die Tische stehen angenehm weit auseinander, sodass die Privatsphäre absolut gewahrt bleibt."

2026-05-27 • via Nuitee
J
Jean-Paul • couple • fr
9
2026-05-27 • via Nuitee
A
Anne-Sophie • family_with_children • de
8
Très bon emplacement et excellent personel
Pros:

L‘emplacement - très central et proche de la gare

Cons:

Très peu ou pas d’accessoires de beauté (coton tige, demake-up Pad ou autres) dans salle de bain - avons trouvé une grande bouteille de coca cola vide sous un des lits à notre arrivée - je ne sais pas comment le ménage a été fait. Bizarre.

2026-05-26 • via Nuitee
N
Nidele • extended_group • za
10
2026-05-26 • via Nuitee
K
Katharina • couple • de
10
2026-05-26 • via Nuitee
T
Tobias • couple • de
9
2026-05-26 • via Nuitee
S
Schär • couple • ch
9
Es war toll!
Pros:

Sehr zentral, sauber, gemütlich und das Personal ist freundlich

Cons:

es könnte ein bisschen moderner sein aber das ist wirklich Jammern auf hohem Niveau.

2026-05-25 • via Nuitee
N
Nicole • couple • de
7
Pros:

Frühstück war gut. Die Bar war sehr gut.

Cons:

Zimmer schon in die Jahre gekommen, Bad ohne Dusche. Portionspackungen beim Frühstück

2026-05-25 • via Nuitee
P
Patrick • solo_traveller • de
10
Pros:

Hotel super zentral gelegen.

Personal super freundlich und zuvorkommend.

Frühstücksbuffet umfangreich und lecker mit allem was man haben möchte!

Klimatisierung teilweise etwas zu warm, aber hey - so what!

2026-05-25 • via Nuitee