Residence Inn by Marriott St. Louis Downtown

The smell of weed and cigarettes in the room, the room was also dirty, there was no conditioner in the bathroom. The sheets and pillows had hair like if they had not been changed and under the beds was very dirty.

Blood on my bed sheets, no refund offered.

We were given a room A/C thermostat wasn’t working. Had to switch rooms at 10pm after we had already unpacked. Thank goodness for the maintenance guy standing there when they were getting us another room telling them no that rooms A/C isn’t working properly either. They went through 3 other rooms before finding one. Manager never reached out with an answer on price compensation let alone an apology even after leaving multiple requests to speak to a manager throughout our stay. The room they put us in we had to put pillows under the couch cushions just to be able to sit on it. One of the bathtub constantly ran. Rooms were somewhat clean but could have been much cleaner. Pool area was gross sand or something all over the bottom of the pool, clumps of hair everywhere and a bandage multiple days in a row. Ice maker in room didn’t work. There was no handle on the outside of the balcony door to get back in. Having to pay for parking. It should just be part of your room cost.

Needs an upgrade

Horrible experience



I came from Minnesota to check in to my room. The first room. I receive was room 314. That room had blood on the runner of the bed the pull out coach was broken and had orange spills on it and the balcony was dirty with sunflower seeds all on it. The second room was 427. In that room it also had blood on the bottom runner and the ac was working correctly the room was extremely hot. And the bed sheets were dirty.The third room was 501. That room smelled of dampness and mildew. The floor was wet in the twin room and the bed was also dirty. It had a portable ac in the window blocked off with a towel and apiece of cardboard. I went to the desk and explained that this is the third room. I have children who have health concerns to do with mold and allergies. I went back to the front desk and asked to cancel the reservation and get a refund. The lady at the desk preceded to give me another room 801. And said I will go check this one myself. I explained to her I didn’t want to stay. This would be room number 4. I would like to book a different hotel for my family stay. I spent 1052 dollars for this room. The cleanliness of the hotel was a concern for me. I requested a refund I was told since I booked it on booking.com I would have to go through them for a refund. I contacted them was on hold for 24 minutes finally spoke with someone and they connected the hotel and asked if I could get a full refund she told them I would have to pay for a day. I asked her why she said the rooms were clean. I asked her to go with me to see the rooms so I can show her my concerns she refused. The she told me she and the maintenance team walked all the rooms and they all were clean. So after some back and fourth with her two of the maintenance workers went to the room with me I showed them what I seen in room 314 they agreed the room wasn’t clean.

My family of six stayed in Room 603 from July 2 through July 5. From the moment we checked in, the floors were completely soaked, and the room smelled strongly of mildew. Maintenance came to remove some of the water, but instead of fixing the problem, they left two large blower fans running in our room from Friday until we checked out on Sunday. The constant noise made it difficult to relax, and it was obvious the room should never have been rented until the issue was resolved.
I also asked three different employees for a working hair dryer and never received one. On Saturday, I requested housekeeping, but no one ever came. With six people staying in the room, that lack of service was especially frustrating.
For a Marriott property, this experience was unacceptable. A room with water damage, a mildew smell, nonstop industrial fans, ignored service requests, and no housekeeping is not what anyone should expect. I hope management takes these issues seriously so future guests don’t have the same experience we did.

Durante la noche hubo un conato de incendio y no se activaron las alarmas en todo el hotel, es necesario revisar ese tema por seguridad de los huespedes en todos los niveles.

Disorganized put us in a room with broken ac which maintenance had told them not to use - went to a room that smelled like smoke before going back to broken ac while waiting for handyman who when we caught him in the hall had no idea why we were in the room he said not to use -

I got there at 345 to ask for early check in had to wait til 435 cause room wasn’t clean

I had two rooms. One of the rooms smelled like a wet dog. The other room had ripped furniture and curtains and stains on the sofa cautions. The rooms definitely needs to be updated

The room had mold by the shower head and under the caulking in the tub. I had to tighten the shower head because it was spraying everywhere. The overall cleanliness was awful. Not to mention the smell of marijuana was overwhelming and was coming into our room through the door. We will not be coming back to stay at this facility.

Our room wasnt very clean

Windows could be cleaner. Hallway walls need fixed.

First night hot water didn’t work lock on room door need some work sofa bed needs to be replaced very low in middle fire alarm went off we had to evacuate at 3 am final got back to room after 4 then it went off 3 times the next morning as well