Residence Inn by Marriott St. Louis Downtown

Hotels
•
Residence Inn
8 (1107 reviews)
525 South Jefferson Avenue , Saint Louis , US
+1 314-289-7500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean property
Convenient location
Cons:
Dirty rooms
High parking fees

Categories

Cleanliness
7.21
Multiple mentions of dirty rooms and unsatisfactory cleanliness.
Service
8.18
Mixed feedback; several reports of unfriendliness and lack of service.
Location
8.72
Positive mentions about the location, but some complaints about it not being ideal.
Room Quality
7.67
Varied experiences; some liked the room layout while others had issues.
Amenities
8.7
Positive mentions regarding amenities like the pool and basketball court.
Value for Money
7.66
Concerns about high parking fees and overall value of the stay.
Food and Beverage
7.21
Negative comments regarding breakfast quality and limited options.
Overall Experience
8.68
Mixed reviews; some enjoyed their stay while others were highly dissatisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:02

Property Description

Spacious Suites with Full Kitchen
Discover the comfort of our hotel rooms featuring a living area and a full kitchen equipped with a stovetop and a dishwasher. Prepare your favorite beverages with the provided coffee maker for a cozy stay.

Convenient Amenities for Guests
Indulge in snacks and refreshments at our on-site snack bar, or stay active at the fitness center. We cater to all your needs to ensure a pleasant and relaxing experience during your stay.

Prime Location for Exploring
Located near Busch Stadium and America's Center Convention Complex, our hotel offers easy access to popular attractions. With Lambert-St. Louis International Airport just 28 km away, your journey to comfort and convenience begins here.

Important information:

Please note that the one-time pet fee is nonrefundable. Please contact the property for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Guest Reviews

8
Based on 1107 reviews
Cleanliness: 7.21
Service: 8.18
Location: 8.72
Room Quality: 7.67
Amenities: 8.7
Value for Money: 7.66
Food and Beverage: 7.21
Overall Experience: 8.68
R
Ryan • family_with_children • us
1
WORST STAY in a room EVER ! Will not be using again
Pros:

Location and breakfast the only semi decent thing about the stay .

Cons:

The room itself spacious, had dishes and a dishwasher. Seemed more ready for someone to live in then rent for a night . The fold out bed was completely broke was wavy when u laid down. There was a hair on the wall of shower. Dark small n curly. The iron had some crusty stuff on it. First going in the room it had a musty smell n air was not on . Was not aware of the parking fee either . It was 26 n some change . The lady there spoke broken English n was about as helpful as the whole experience was aweful . Would not recommend n definitely will make sure never to use again .

2026-10-21 • via Nuitee
P
PORTIA • extended_group • us
8
I know nothing is perfect but no phone inside the room and lightning side table
Pros:

Breakfast is excellent & a lot of food to choose from . I loved it. Continue doing it to make use guest happy & satisfied .

Cons:

The lightning is to bright especially the lampshade I can dim that so I can sleep. Even my eyes is closed still I can see bright light of the lampshade . And why theirs is no telephone in our room to call the help desk ????

2026-10-20 • via Nuitee
L
Lisa • family_with_children • us
1
Pros:

I booked realize it was wrong dates ..even stayed at a diffrent marriot the right dates and they didnt refund me my 400

Cons:

Never staying marriot again

2026-10-19 • via Nuitee
C
Christine • family_with_children • us
8
Pros:

The breakfast was amazing lots of choices hot foods were hot and cold stuff was cold

Cons:

You have pay to park and is expensive 28 dollars, not sure where to park if you didn't park there it was strange

2026-10-18 • via Nuitee
P
Pius • family_with_children • us
10
2026-10-17 • via Nuitee
K
Kathryn • family_with_children • us
7
It was an ok option but could use a little work.
Pros:

It was the perfect location for what we’re doing.

Cons:

It was an older property that could use some tlc, the signage was torn and the vents were dirty. The mats had stains and the seats in the breakfast area were torn and worn out.

2026-10-16 • via Nuitee
S
Sharon • family_with_children • us
1
Not the cleaned place
Pros:

Full kitchen. Breakfast was awesome

Cons:

My room was not clean. There were items left I. The room by previous guests and paper falling from the pull out bed

2026-10-14 • via Nuitee
R
Ronitia • family_with_children • us
10
Pros:

Clean , nice patio pool area is nice and comfy . The room is great it’s like a little one bedroom apartment. Good breakfast

2026-10-14 • via Nuitee
M
Matthew • family_with_children • us
9
2026-10-10 • via Nuitee
J
John • couple • us
6
Cons:

Parking came outside to leave in the morning to a ticket on our windshield in a gated lot. That ruined our morning and overall experience.

2026-10-08 • via Nuitee
B
Billy • family_with_children • us
1
Cons:

Kept charging are card even after we were gone

2026-10-07 • via Nuitee
V
Valerie • extended_group • us
2
I voiced my complaints to no satisfaction, credit, or any type of compensation to make up for the complaints. Especially
Pros:

It was a convenient location. The bed was comfortable. It had ribs with a kitchen. The staff was kind.

Cons:

The breakfast wasn’t good, trying things that should be hot or warm and instead were cool or cold. The couch and a shelf above it was broken. Many areas were dirty including the bathroom and bathtub. There was hair all over the couch and in the freezer.

2026-09-19 • via Nuitee
S
Susan • couple • us
10
Quite busy, but clean
Pros:

Close to everything

Cons:

Parking was expensive and crowded

2026-09-15 • via Nuitee
H
hanna • extended_group • us
5
It was a place to stay but for the price, it was disappointing.
Cons:

For the price we paid, our room had signs of it not being cleaned very well.
The beds were not very comfortable.
We also had to call for maintenance to help us get into our room since we thought the normal way to open a door was pushing down on the handle but we were told we need to tried pulling up instead. The only way we would get in or out of our room was by pulling up on the handle.
The closet door was off track and just laying against the other door.

2026-09-15 • via Nuitee
S
Sureshkumar • solo_traveller • us
2
2026-09-15 • via Nuitee
C
Charles • family_with_children • us
4
I will never stay in this hotel (location) again. Very disappointed.
Pros:

Not much.

Cons:

Had to pay for parking. Host or desk staff never said good morning. Rarely greeted by staff.

2026-09-12 • via Nuitee
A
Alejandra • couple • us
5
Aceptable
Pros:

Cama confortable , cuarto limpio

Cons:

Por una noche pagar parqueadero, siendo que no fue barato lo que pague por una noche, también la luz del la alarma de humo molestaba al apagar la luz, estaba ubicada justo a un lado de la cama.

2026-09-10 • via Nuitee
H
Hammontee • family_with_children • us
4
It was not worth the amount of money we spent. Plus parking is extra!
Pros:

The breakfast was decent. Juice machine was broken during our whole stay.

Cons:

The beds were not comfortable. The level we stayed on smelled horrible. The shower curtain was falling out of the wall.

2026-09-10 • via Nuitee
R
Ramiro • solo_traveller • us
10
2026-09-07 • via Nuitee
D
Dominique • family_with_children • us
1
Bad stay and they act very delusional
Pros:

The will keep taking payment after stay for no reason I have 5 pending transactions from them that are $100 $6 $270 $437 this is my second stay with them they are stealing money !!

Cons:

Key never worked it’s gets worse each day !

2026-09-04 • via Nuitee