Numa London Bloomsbury

I want to say that I love Numa, but I just can’t. I booked months in advance (travelling from Australia and only in London over an extended weekend). The morning I arrived in London I was advised - via email - that the room I booked was no longer available. Lucky I’d already arranged a SIM card or i wouldn’t have received this - especially tricky after 27 hours flying. I was given the option of a small room (and when they say small, that’s leaping over a suitcase into a single bed) at a discount or to cancel. Given it was 6.30am on a Thursday, cancelling was clearly not an option (try finding last-minute accommodation in London on a Thursday). After to and fro with the bot (Numa uses an AI agent) I asked the human over the app whether the room is booked would be available after the first night. The human advised that it was, that I could change rooms, but I would have to check out and would only be offered a discount for the first night. This is despite not having access to any room for some of my stay. With really no other option I accepted.
I’m convinced that an actual human, face-to-face, would never have had the gumption to assume this was reasonable.

I would like to describe the experience my family and I had at Numa, the latest booking I did on your website.

This hotel offers nothing, no service at all. We hade a 'kitchen ' in our flat and after 3 days there were ants everywhere, even in the bathtub.
The worst was a security issue. Already on day 2 we discovered that our neighbours had the same code to access their room... and ours! We contacted customer service directly and they assured the issue was solved. On the 4th night new neighbours entered our room, in the middle of the night. How safe is it? Their customer service is a WhatsApp chat, it takes time to establish a contact. No reply when we tried to ring. They do not keep the promises they give.

They did nothing to help us. On tripadvisor I have found reviews from people who had the same safety issue as we had. The place is not safe!

You should not offer this hotel on your website.

Small rooms, too much PIN codes inside the hotel.

Room was drab - step in middle of room which I think is quite dangerous and the view was abysmal

Hard process to check in

Very basic and no facilities to get food.

Iy took a long time to get to a stuff if there was an issue. The AI says I will contact younto a human in 10 minutes but it takes ages for someone to get back to you.

114 numaralı odanın kasası çalışmıyordu. Bence bu otelin en büyük problemi 7 günde bir temizlik yapılması. 3-4 günde bir olsa idi mükemmel olurdu.

İnanılmaz güvensiz bir deneyimdi. Kodumuzu kullanarak odamıza giriş yaptık ve odamızda biri uyuyordu. Güvenlik olarak görevli kişi ve whatsappta müşteri hizmetleri ile görüştük. Temizlik sonrası kapının tam kapatılmadığını ve başka birinin odasını karıştırıp bizim odamıza girdiğini söyledi. Yeni bir odaya geçirildik fakat saaGerçekten çok güvensizdi. Bir daha asla tercih etmem.

Shower over bath challenging!

Sehr kleines Zimmer, Preis-Leistung…kleines Fenster im Dachgeschosszimmer

It didn’t really seem like a hotel, more like a hostel - admittedly a rather nice one. However, I wouldn’t describe it as a 4 star hotel. Total lack of staff and facilities, plus extra to have room’s cleaned .

Aşağısındaki otele giriş alanı daha konforlu ve zaman geçirilebilir olmalı

Det luktet kloakk på rommet fra vi kom til vi dro. Prøvde å kontakte hotellet om dette, og var i kontakt med flere ansatte i en enkel samtale. De skulle komme innom og sjekke rommet dagen etterpå, men jeg hørte aldri noe mer. Aircondition var også for dårlig, og det var veldig varmt særlig på natta. På grunn av dette blir det dessverre ikke et hotell jeg kommer til å besøke flere ganger.