EA Hotel Crystal Palace

Hotels
•
EA Hotels
7.6 (2767 reviews)
Malá Štěpánská 17 , Prague , cz

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Business center
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Uncomfortable beds
Poor cleanliness
Limited amenities

Categories

Cleanliness
6.6
Multiple reviews indicated issues such as mouldy milk in the fridge, holes in bedsheets, and noise from the bathroom fan.
Service
8.1
Overall positive feedback on the staff's helpfulness, although there were instances of unmanned reception after 7 PM.
Location
8.6
Many reviews highlighted the convenient and central location of the hotel.
Room Quality
6.6
Comments about uncomfortable beds, outdated rooms, and issues with temperature control were common.
Amenities
7.6
Some issues with amenities like the breakfast area being unstocked and the heating system not working properly.
Value for Money
7.6
Mixed reviews suggest it might not meet expectations compared to the price, especially given the room quality.
Food and Beverage
8.1
Breakfast received positive mentions for variety and taste.
Overall Experience
7.6
Generally a fair experience, though with several points of dissatisfaction noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:34

Property Description

Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms equipped with free wired internet, satellite TV, and modern amenities ensuring a relaxing stay.

Wellness & Business Facilities
Indulge in relaxation at our Finnish sauna or host successful meetings in our spacious conference hall accommodating up to 60 people.

Dining and Nearby Attractions
Start your day with a delightful breakfast buffet at our restaurant terrace. Explore the vibrant neighborhood with shops nearby and iconic landmarks within walking distance.

Book now for an unforgettable stay at the modern Hotel Crystal Palace in the heart of Prague.

Important information:

For nonrefundable bookings, guests are required to use the same credit card used for the booking. Otherwise booking can not be guaranteed. Please contact property for more information. Contact details can be found on the booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PRG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 24 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 2767 reviews
Cleanliness: 6.6
Service: 8.1
Location: 8.6
Room Quality: 6.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 7.6
M
Marie • solo_traveller • de
7
Hotel in zentraler ruhiger Lage, viel online, dadurch etwas anonymer
Pros:

relativ zentral, ruhige Straße, schönes Bad, gutes Frühstück

Cons:

Keine Rezeption, dadurch recht anonym, Check-in online, dann bekommt man einen Code für die Eingangs- und die Zimmertür (ist sicher Geschmackssache, dass man keine Ansprechperson mehr hat), das Einzelzimmer war recht klein, das Bett sehr hart (auch Geschmackssache)

2026-06-20 • via Nuitee
J
Josef • solo_traveller • de
8
2026-06-19 • via Nuitee
D
Dominik • solo_traveller • de
8
Pros:

Sehr sehr günstig und die Lage ist perfekt.

2026-06-19 • via Nuitee
T
Tobiáš Veska • solo_traveller • cz
5
2026-06-19 • via Nuitee
M
Marcos • solo_traveller • es
8
Cómodo pero complicado de empezar la estancia
Cons:

La forma de hacer el check in no está clara… no hay personal… sólo a las 13h y 19h

2026-06-18 • via Nuitee
J
joseph • solo_traveller • se
5
2026-06-17 • via Nuitee
P
PHILIP • extended_group • gb
9
Great place great location
Pros:

Great location loverly staff

Cons:

Nothing

2026-06-17 • via Nuitee
Z
Zdeněk • couple • cz
10
2026-06-17 • via Nuitee
O
Ondřej • solo_traveller • cz
5
2026-06-15 • via Nuitee
T
Tamari • solo_traveller • ge
8
2026-06-15 • via Nuitee
E
EMRE • couple • tr
8
Pros:

Konumu

Cons:

Yatak ve şampuan

2026-06-14 • via Nuitee
B
Bagrat • couple • am
6
It was nice but it caused invonvenience as we had to carry the laptop and valuables with us for a who;e afternoon after
Pros:

It is close to the centre, clean and the cleaning staff very friendly.

Cons:

They don’t have 24/7 reception, not even speaking about morning reception, it was working from 13:00 pm till 19:00pm, causing inconvenience if you check out and would like to leave your luggage/laptop, then there is no one to make sure those are safe. They are simply put after the reception counter without anyone taking care of.

2026-06-14 • via Nuitee
B
Bohdan Savych • couple • ua
10
2026-06-14 • via Nuitee
N
Niina • solo_traveller • fi
7
Niina
Pros:

Hyvä sijainti lähellä Vltavaa ja vanhaa kaupunkia.

Cons:

Hotellista lähetettiin etukäteen monta viestiä, joissa esim. vaadittiin maksamaan majoitus etukäteen hotelliketjun sivujen kautta. Sisäänkirjautuminen onnistui kuitenkin ihan tiskillä, mutta sen yhteydessä ei kerrottu mitään esim. aamiaisesta tai sen sijainnista (aamupala tarjoiltiin sivussa olevassa kokoushuoneessa).
Hotellissa on henkilökuntaa vain klo 19 asti, minkä jälkeen sisään tullaan ovikoodilla. Tämä ei herätä erityisesti turvallisuuden tunnetta.

Huoneessa ei ollut kunnollista valaistusta, vain sängyn vieressä pienet lamput. Meidän piti pakata tavaramme kun ulkona oli vielä pimeää, joten valon puuttuminen oli varsin harmillista.

2026-06-14 • via Nuitee
V
Vavro • couple • sk
3
2026-06-13 • via Nuitee
M
maria dolores • solo_traveller • es
9
2026-06-12 • via Nuitee
A
Andrew • family_with_children • gb
2
Pros:

Fantastic food establishments nearby and quick walk to the Vltava.

Cons:

Breakfast was poor, that money would have been better spent eating out in the city. Check in was convoluted(!), as they lock the lobby after a certain time and seem to keep a skeleton crew on during the day.

2026-06-11 • via Nuitee
L
Leonid • family_with_children • de
6
2026-06-11 • via Nuitee
N
Nunziata • family_with_children • it
6
2026-06-10 • via Nuitee
M
Magdaléna • solo_traveller • cz
7
2026-06-09 • via Nuitee