EA Hotel Crystal Palace

Hotels
•
EA Hotels
7.6 (2971 reviews)
Malá Štěpánská 17 , Prague , CZ
+420 221 961 111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Business center
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Uncomfortable beds
Poor cleanliness
Limited amenities

Categories

Cleanliness
6.6
Multiple reviews indicated issues such as mouldy milk in the fridge, holes in bedsheets, and noise from the bathroom fan.
Service
8.1
Overall positive feedback on the staff's helpfulness, although there were instances of unmanned reception after 7 PM.
Location
8.6
Many reviews highlighted the convenient and central location of the hotel.
Room Quality
6.6
Comments about uncomfortable beds, outdated rooms, and issues with temperature control were common.
Amenities
7.6
Some issues with amenities like the breakfast area being unstocked and the heating system not working properly.
Value for Money
7.6
Mixed reviews suggest it might not meet expectations compared to the price, especially given the room quality.
Food and Beverage
8.1
Breakfast received positive mentions for variety and taste.
Overall Experience
7.6
Generally a fair experience, though with several points of dissatisfaction noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:34

Property Description

Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms equipped with free wired internet, satellite TV, and modern amenities ensuring a relaxing stay.

Wellness & Business Facilities
Indulge in relaxation at our Finnish sauna or host successful meetings in our spacious conference hall accommodating up to 60 people.

Dining and Nearby Attractions
Start your day with a delightful breakfast buffet at our restaurant terrace. Explore the vibrant neighborhood with shops nearby and iconic landmarks within walking distance.

Book now for an unforgettable stay at the modern Hotel Crystal Palace in the heart of Prague.

Important information:

For nonrefundable bookings, guests are required to use the same credit card used for the booking. Otherwise booking can not be guaranteed. Please contact property for more information. Contact details can be found on the booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PRG

Location

Guest Reviews

7.6
Based on 2971 reviews
Cleanliness: 6.6
Service: 8.1
Location: 8.6
Room Quality: 6.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 7.6
J
Jean Yves • solo_traveller • de
9
Pros:

Die gute Lage . Nicht zu weit weg von der Stadt

Cons:

Confort des Betts

2026-09-18 • via Nuitee
N
Natalia Bo • solo_traveller • ba
10
Pros:

Хороший отель. До центра города пешком 20 минут. Замечательный приветливый персонал.
Отменные вкусные завтраки.

2026-09-18 • via Nuitee
L
Leonardo • solo_traveller • it
8
Pros:

Staff, confort, posizione, colazione

Cons:

Niente di particolare

2026-09-18 • via Nuitee
D
Dalimir • couple • sk
7
2026-09-18 • via Nuitee
S
Serdar • couple • tr
10
2026-09-17 • via Nuitee
C
Ciuffreda • solo_traveller • no
9
Pros:

Ottima posizione e camera molto grande e pulita.

2026-09-17 • via Nuitee
K
Karol • solo_traveller • pl
9
Really good localization, cozy rooms and tasty breakfast.
Pros:

Varied and tasty breakfast. I was the second person there so perhaps you need to consider the time you coming for it.

Cons:

Quite old and a little destroyed finishes in the bathroom. Additional process and form to check in. No television set up on TV.

2026-09-17 • via Nuitee
T
Tomasz • solo_traveller • pl
9
2026-09-16 • via Nuitee
P
Prakashni • solo_traveller • za
7
2026-09-15 • via Nuitee
W
willem • solo_traveller • nl
3
Cons:

Er was geen receptie aanwezig en de persoon die ik aan de lijn kreeg was erg onvriendelijk, hielp helemaal niet mee. Ik kon het hotel niet in om in te checken. Dit was de laatste keer bij Crystal Palace

2026-09-14 • via Nuitee
J
Jarmila • couple • cz
5
Ubytování v centru, čtyřem hvězdám ale neodpovídá.
Pros:

Ubytování je blízko centra, přesto ve velmi klidné uličce, to bylo moc fajn.
Každý den čisté ručníky a vynesené smetí.

Cons:

Kuřácký koutek hned pod okny pokoje, takže při větrání šel kouř přímo do pokoje
Lampička na posteli nefungovala.
Světlo nad zrcadlem v koupelně nesvítilo.
Závěsy a záclony na oknech byly špinavé a děravé koberce v celém hotelu včetně pokojů by snesly důkladné čištění. V koupelně chybělo mýdlo nad umyvadlem.

2026-09-13 • via Nuitee
H
Hana • couple • sk
8
2026-09-12 • via Nuitee
D
DMITRII • solo_traveller • pl
9
2026-09-11 • via Nuitee
K
Kristina • solo_traveller • ua
10
Номер хороший, персонал приветливый и отзывчивый, удобно что все по коду
Pros:

Месторасположение, приветливый персонал, хороший ремонт в номере

2026-09-11 • via Nuitee
J
Josef • solo_traveller • cz
9
Pros:

Dobrá poloha hotelu, možnost parkování, dobrá snídaně.

Cons:

Přízemní pokoj.

2026-09-11 • via Nuitee
O
Olexandr • solo_traveller • ie
7
2026-09-11 • via Nuitee
A
Alzbeta • couple • sk
10
Pros:

Raňajky boli výborné. Personál bol milí

Cons:

Boli sme spokojní

2026-09-10 • via Nuitee
I
Ionut Gabriel • solo_traveller • ro
5
Cons:

Window is not closing properly
Bathroom needs improvements

2026-09-10 • via Nuitee
M
Michal • solo_traveller • sk
10
Pros:

Lokalita super

2026-09-10 • via Nuitee
R
Richard • couple • gb
8
2026-09-09 • via Nuitee