The Windermere Rooms at The Wateredge Inn, Ambleside

The breakfast was cold but we were the last there

It would be a great improvement if the rooms were equipped with a refrigerator and a telephone.

air conditioning was not working

We were on the top floor and getting the cases up was a struggle

There were quite a few steps up to the top floor. Not a problem for ourselves but with no lift, some quests may struggle.

Some of the staff were a bit off. Others were amazing but definitely a few moody ones which made things a bit unnecessarily awkward at times.

Some of the staff were unhelpful.

They gave us a tiny attic room at the very top of the hotel ( because we had a dog)
It was the hottest few days of the year and we were stifling. Due to health and safety the window would only open a couple of inches. There was no air conditioning and we only had a small fan.
My husband couldn’t get out of bed without ducking his head to avoid the ceiling.

The directions on where to check in. We had to walk around the premises to find out later that the checkin counter was in the bar. We had to check out early but there were no instructions on where to leave the key. We called the night manager but he did not answer. We eventually left the key in the unlocked room.

Small rooms, food available in the bar a restaurant was pretty ordinary pub food, very little ‘Healthy Easting’ options. Too much fatty greasy food. Advise eating out.

The situation of the Superior ha ha room, across a main road from the main building overlooking a car park! Having to go up a few steps for cooked breakfast down stairs for cereals, cold drinks. Room not cleaned, was reported but again the next day wasn't cleaned. no fridge in room no fan admittedly it was a very warm week.

The staff at the main bar I don't know her name she was one of the rudest.
We struggled to find the reception as there are no signs to lead us in the check in time.
The breakfast is not tasty at all, very limited options not enjoyable at all.
No lift, we have a baby stroller and we struggled a lot with that, I would have appreciated if they fulfilled the request since I have already mentioned about the stroller and an accessible room would be of help, ground floor one for example.
No fridge in the room which is inconvenient, no phone in the room to help in calling the reception, you need to go to the main bar for that purpose.

Our room was at the top of the building and no lift my wife had a knee replacement 12 months ago and struggled a bit with the stairs but managed

Nothing

No fridge in the room, and road traffic.

Food in the restaurant ( eve ) overpriced , staff at bar stretched which caused tension with waiting customers, and poor service. Would consider staying here again, but eat and drink elsewhete

I was disappointed with the room..the net curtain was torn and frayed, the bathroom was not really clean. As a paying customer or someone staying i would have thought there would have been an area where we could order food and drinks rather than having to queue with everyone. Breakfast...if you wanted to sit outside..which on my stay, it was a wonderful sunny morning.. it was a shame there were no trays to take your breakfast, drinks, cutlery etc out with..instead we had to go back and forth. It was a shame tables outside had not been set up for breakfast.