Holiday Inn Express & Suites Kitchener Southeast by IHG

Hotels
•
Holiday Inn Express
8.8 (453 reviews)
4355 King Street East , Kitchener , CA

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Convenient location
Good breakfast
Cons:
Poor customer service
High price for basic services

Categories

Cleanliness
8.74
Overall clean rooms mentioned positively in multiple reviews, but noted a slight issue with a dirty mop smell.
Service
8.21
Mixed feedback with one review highlighting poor customer service experience.
Location
8.75
Convenient location for medical visits, though some found it strange for a hotel.
Room Quality
9.2
Rooms described as clean, comfortable, and updated.
Amenities
9.03
Amenities praised, with breakfast options highlighted.
Value for Money
8.19
Some concerns about pricing versus booking.com rates.
Food and Beverage
9.24
Breakfast options received positive sentiments overall.
Overall Experience
9.01
Generally good experiences highlighted despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:49

Property Description

Luxurious Accommodations with Modern Amenities

At Kitchener Inn & Suites, enjoy a stay just steps away from RiverEdge Golf Club. Relax in guest rooms equipped with free Wi-Fi and HD cable TV. Indulge in coffee facilities, a microwave, and a mini fridge in every room for your convenience.

Convenient Facilities for a Comfortable Stay

Stay fit during your travels at the 24-hour fitness centre or take advantage of the laundry facilities. Need foreign currency exchange? The hotel has got you covered. Everything you need for a stress-free stay is right at your fingertips.

Explore Nearby Attractions

Discover the wonders of Ontario with African Lion Safari and Cambridge Butterfly Conservatory a short drive away. For some outdoor fun, Chicopee Tube Park is also close by.

Experience comfort and convenience at Kitchener Inn & Suites - book your stay now!

Important information:

Pre-paid credit cards are not accepted. A visa/debit card will be treated as a debit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YKF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 453 reviews
Cleanliness: 8.74
Service: 8.21
Location: 8.75
Room Quality: 9.2
Amenities: 9.03
Value for Money: 8.19
Food and Beverage: 9.24
Overall Experience: 9.01
X
Xiaoyu • couple • ca
8
2026-09-19 • via Nuitee
S
Sandi • couple • ca
10
Good location. EXcellent restaurant nearby Pipers
Pros:

Breakfast very good…all staff very friendly

Cons:

Construction outside the hotel. IT made it challenging .

2026-09-15 • via Nuitee
M
Melaura • couple • ca
8
2026-09-14 • via Nuitee
D
Darnell • couple • ca
7
2026-09-10 • via Nuitee
R
Raymond • couple • ca
10
Overall, it was a wonderful and comfortable stay, and I would definitely stay here again
Pros:

Nice place to be,very clean, comfortable, and well-maintained. The place had a welcoming atmosphere and everything was nicely organized

Cons:

Everything was great during my stay. I didn’t have any major complaints

2026-09-10 • via Nuitee
S
Sandra • couple • ca
9
We enjoyed our stay at this Holiday Inn Express and Suites
Pros:

The breakfast was really good. Lots of variety to choose from.

Cons:

Bacon instead of sausages would have been better

2026-09-08 • via Nuitee
W
William • solo_traveller • ca
10
Pros:

room

2026-09-08 • via Nuitee
N
Nabil • family_with_children • il
9
Pros:

The property is very convenient and comfortable and in excellent condition. The beds are comfortable, the bathroom has plenty of towels, shampoo and body wash. The breakfast was great with a wide variety of food including eggs, yogurt, fruits, juices, coffee, etc.

2026-09-07 • via Nuitee
G
Gerhard • couple • ca
10
2026-09-06 • via Nuitee
S
Sofia • couple • ca
10
Everything is good when we 2nights.
Pros:

The location is very near to the downtown. Easy to take a bus just on the front of inn only and also the restaurant.The best thing is they allowed us to leave a baggage because we arrived early and that day is raining. The front dest staff are nice.

Cons:

No free. Water bottle

2026-09-02 • via Nuitee
J
Jackson • couple • us
8
Elevator and hallway was not so clean, exhaust fan in the bathroom was not working
Pros:

Location and courteous staff

Cons:

Cleanliness and maintenance should be focused more

2026-08-31 • via Nuitee
J
James • extended_group • ca
10
We would absolutely stay again if I'm the area.
Pros:

Checking in was easy and professional, clean. Breakfast was good.

2026-08-31 • via Nuitee
K
Kurt • couple • be
9
2026-08-26 • via Nuitee
M
Michael • couple • ca
9
a nice quiet place to stay
Pros:

Breakfast was great. Lots of choices. The pancake machine was interesting.

Cons:

Can't think of anything.

2026-08-25 • via Nuitee
J
johnny • solo_traveller • ca
9
Pros:

Staff and hotel were wonderful

Cons:

The construction around the facility .

2026-08-25 • via Nuitee
O
Omowunmi • family_with_children • ca
10
Pros:

The ambience

Cons:

Nothing

2026-08-23 • via Nuitee
S
Sharan • extended_group • ca
10
2026-08-19 • via Nuitee
M
Md • family_with_children • us
4
Pros:

Staffs are good

Cons:

Cleaning & hygiene not good

2026-08-17 • via Nuitee
S
Sophie • couple • ca
8
2026-08-17 • via Nuitee
P
Pierre • couple • ca
8
2026-08-17 • via Nuitee