Holiday Inn Monterrey Valle by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (464 reviews)
Av. Lazaro Cardenas, 2305, Residencial San Agustin , Monterrey , MX
+52 81 8133 0808

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent, convenient location
Friendly and helpful staff
Comfortable and spacious rooms/beds
Good breakfast (for some guests)
Good value for short/business trips
Cons:
Renovation noise and disruption; some areas/ elevators dirty
Reports of dirty rooms, bad smells and debris
Rigid check-in time causing waits
Missing small amenities (shower cap, extra water) and no business center during remodel
Isolated poor food presentation

Categories

Cleanliness
6
Multiple guests reported dirty rooms, dust, bad smells and debris under beds; renovation created additional dirt and disruption. Cleanliness is noticeably below expectation.
Service
10
Staff are repeatedly described as kind and helpful and responded to problems (e.g., room change). One complaint about rigid check-in times exists but overall service interaction is very positive in reviews.
Location
10
Location is frequently praised as excellent and very convenient for short stays and business trips; many reviews list location as a main positive.
Room Quality
7.8
Rooms and beds are described as comfortable and spacious, but corridors and décor are dated; some rooms had unpleasant smells or needed maintenance.
Amenities
7.6
Guests noted missing small amenities (no shower cap, limited bottled water) and lack of reception/business center during renovation; overall amenities are limited during maintenance work.
Value for Money
8.3
Generally seen as good value for short business trips; some guests complained about price and extra charges (e.g., breakfast not included).
Food and Beverage
8.7
Breakfast receives praise from several guests, though there are isolated complaints about food presentation (club sandwich) and limited in-room entertainment options.
Overall Experience
8.8
Mixed but overall positive: excellent location and helpful staff offset cleanliness and renovation-related inconveniences; suitable for short/business stays despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Luxurious Accommodations
Holiday Inn Monterrey Valle offers elegantly furnished rooms equipped with modern amenities such as flat-screen TVs, air conditioning, and complimentary Wi-Fi. The rooms also feature convenient facilities like microwaves and coffee machines, ensuring a comfortable stay for guests.

Dining Options
Indulge in exquisite dining experiences at the hotel's à la carte and buffet restaurants, serving a variety of delicious dishes to satisfy your taste buds. Additionally, guests can explore nearby restaurants or conveniently access a supermarket within a short distance from the hotel.

Relaxation and Recreation
Unwind by the outdoor swimming pool or stay active at the fitness centre during your stay at Holiday Inn Monterrey Valle. With additional facilities like a tour desk and free parking, guests can enjoy a hassle-free and enjoyable visit to this beautiful property.

Book your stay now at Holiday Inn Monterrey Valle for a memorable and relaxing experience in San Pedro Garza Garcia!

Important information:

Please note that when booking 10 rooms or more group policies will apply. Contact the property directly with the contact details provided in your confirmation for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Aug 10, 2026 until Mon, Nov 30, 2026
Swimming pool: Closed from Mon, Aug 10, 2026 until Mon, Nov 30, 2026
Bar is closed from 2026-11-30 until 2026-08-10
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MTY

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 464 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 7.8
Amenities: 7.6
Value for Money: 8.3
Food and Beverage: 8.7
Overall Experience: 8.8
P
palacios • family_with_children • mx
9
2026-10-26 • via Nuitee
J
Juan • solo_traveller • cr
1
Pros:

Location

Cons:

El hotel está en remodelación y realmente es bastante incómodo para los huéspedes. Ruido duro desde temprano y durante todo el día, tuve que usar los ascensores de servicio los cuales estaban bastante sucios, no hay recepción ni business center. Recomiendo cerrar el hotel mientras están en mantenimiento.

2026-10-25 • via Nuitee
M
Medina • couple • mx
8
Agradable
Pros:

NO utilizamos el desayuno del Hotel y la ubicación muy buena

Cons:

si es habitación para 2 personas considerar 2 botellas de agua y no solo 1

2026-09-17 • via Nuitee
L
lopez romo • extended_group • mx
2
sin ganas de volver
Pros:

la ubicacion solamente

Cons:

pedimos un club sandwich mala presentacion y la lechuga pasada

2026-09-14 • via Nuitee
L
Leonel • solo_traveller • mx
1
cuidado con a limpieza horrible
Pros:

na

Cons:

Recibi habitacion 101 pesima , sucia , oliendo a ropa sudada, tuve que llamar a la persona del aseo para que aspirara abajode la cama habiendo pelusa , polvo un juguete de anino , un lente etc... me cambiaron finalmente al piso 7

2026-09-14 • via Nuitee
C
Ces • extended_group • ar
2
2026-09-07 • via Nuitee
G
Gonzalez • couple • us
10
2026-08-17 • via Nuitee
Z
Zaira • extended_group • mx
9
2026-08-08 • via Nuitee
P
Paola • family_with_children • mx
9
Excelente ubicación y habitaciones cómodas
Pros:

La ubicación es excelente, especialmente si tu visita es corta, ya que puedes visitar puntos comerciales representativos de la ciudad, y la vista al amanecer es genial. La habitación es muy linda y las camas muy cómodas. El baño tiene el espacio perfecto.

Cons:

Me hubiera gustado que la habitación tuviera un diseño un poco más moderno, pero no le quita puntos a la arquitectura. El desayuno NO va incluido; tienes que pagar un cargo extra; sin embargo, si tu estancia es de dos días o más, creo que vale la pena.

2026-08-08 • via Nuitee
S
Sandy • couple • us
6
2026-08-07 • via Nuitee
A
Alejandro • solo_traveller • mx
9
2026-07-15 • via Nuitee
S
SELNE • solo_traveller • mx
8
En general todo bien ok
Pros:

Habitaciones amplias y limpias

Cons:

No había gorra de baño ni ningún tipo de amenidad en la habitación

2026-07-13 • via Nuitee
Y
Yeser • solo_traveller • de
7
2026-07-01 • via Nuitee
L
Leonardo • solo_traveller • br
6
Decepcionado com o check in
Pros:

Localização é boa

Cons:

Acho um absurdo o hotel ser intransigente no horário de check in as 15:00.Cheguei 14:30 e tive que esperar junto de várias pessoas para dar 15:00 e entrar.Com isso se formou uma fila enorme na hora do check in

2026-07-01 • via Nuitee
T
Tomáš • solo_traveller • sk
7
2026-06-30 • via Nuitee
R
Richard • solo_traveller • fi
10
Pros:

It great service

2026-06-29 • via Nuitee
J
Jeong • solo_traveller • jp
7
2026-06-25 • via Nuitee
C
Cantu • solo_traveller • mx
10
Pros:

Todo

Cons:

Nada

2026-06-25 • via Nuitee
J
Jaime • couple • mx
10
2026-06-25 • via Nuitee
R
Raouf • extended_group • fr
7
2026-06-23 • via Nuitee