The Reef Hotel Casino Cairns - Handwritten Collection

Hotels
•
Handwritten Collection
8.8 (2439 reviews)
35-41 Wharf Street , Cairns , AU
+61 7 4030 8888

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly/helpful staff
Excellent central location
Clean and tidy rooms
Spacious rooms
Free/excellent breakfast
Convenient parking
Elegant room style and nice toiletries
Early check-in/accommodation when possible
Cons:
Loud music/noise from nearby brewery and weekend casino
Broken spa bath in at least one room
Intermittent TV sound issues
Poor room service reported
Stained chair and dirty lampshade in one room (room decor issues)
Pool described as basic
No in-house laundry service (requested)

Categories

Cleanliness
8.9
Overall positive: multiple reviews cite 'clean and tidy', daily cleaning and well-kept rooms, with a few isolated issues (stained chair, dirty lampshade) lowering this slightly.
Service
9.5
Very strong: numerous mentions of lovely, helpful and attentive staff, exceptional lobby service and accommodating check-ins; consistent praise across reviews.
Location
9.3
Very positive: repeatedly praised as central, close to ferry/CBD/event venues and convenient; some noise from nearby brewery/casino is noted but location itself is highly valued.
Room Quality
9
Generally excellent: many comments about comfortable beds, spacious and beautiful rooms; a few maintenance issues (broken spa bath, intermittent TV sound, view mediocre for one guest) temper the score.
Amenities
8
Mixed: free breakfast and parking noted as positives and the casino seen as entertainment, but complaints include a basic pool, a broken spa bath, and some missing services (no in-house laundry mentioned).
Value for Money
8.8
Standard quality for this hotel tier: little direct commentary on price; perceived value is consistent with overall positive comments (quality bedding, good breakfast), so set to the overall target.
Food and Beverage
8.2
Mostly positive breakfast comments ('excellent' free breakfast) but mixed F&B service (one report of poor room service) and limited dining feedback from several guests.
Overall Experience
8.7
Positive overall: many guests describe enjoyable stays, 5-star experiences and recommendations; noise issues and a few maintenance/service negatives prevent a higher overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Rooms with Stunning Views

Experience luxury at its finest at Pullman Reef Hotel, where elegant rooms with spa baths and balconies offer breathtaking views of Cairns or Trinity Inlet. Each room is equipped with modern amenities like flat-screen cable TV and a tea/coffee maker, ensuring a comfortable stay. Indulge in the large bathrooms stocked with luxury C.O. Bigelow toiletries for a pampering experience.

Entertainment and Relaxation

Unwind and have fun at the hotel's casino and 4 lively bars with live music, perfect for a night out. For relaxation, head to the rooftop swimming pool, spa pool, and sauna to rejuvenate your senses. The tour desk is also available to help plan exciting activities like diving, snorkeling, and day trips to the Great Barrier Reef.

Culinary Delights

Savor exquisite Thai-inspired fusion cuisine at the award-winning Tamarind Restaurant or enjoy light meals in a casual setting at Flinders Bar & Grill. With a range of dining options, your taste buds are in for a treat at Pullman Reef Hotel.

Book your luxurious stay at Pullman Reef Hotel now to indulge in a world of comfort and entertainment!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

8.8
Based on 2439 reviews
Cleanliness: 8.9
Service: 9.5
Location: 9.3
Room Quality: 9
Amenities: 8
Value for Money: 8.8
Food and Beverage: 8.2
Overall Experience: 8.7
C
Christina • couple • au
10
Comfortable with lovely staff.
Pros:

Lovely room. Comfortable bed.

Cons:

N/A

2026-10-31 • via Nuitee
K
Kao Vue • couple • au
10
it was good sleep
Pros:

friendly staff, clean room and good bed

2026-10-30 • via Nuitee
F
FRANCESCO • solo_traveller • au
5
2026-10-29 • via Nuitee
F
FRANCESCO • solo_traveller • au
5
Pros:

Clean and tidy

Cons:

Loud music from the outside didn’t allow us to sleep until after midnight on Friday and Saturday night

2026-10-29 • via Nuitee
L
Lisa • couple • au
10
A great place to catch your breath between flights for a couple of nights. The staff are lovely and it’s great to have a
Pros:

We loved the location and the beds were very comfortable. It’s the perfect stopover before flying overseas.

Cons:

We liked it all and look forward to staying again. An in-house laundry service would be a great addition.

2026-10-28 • via Nuitee
A
Ayako • couple • au
8
2026-10-27 • via Nuitee
B
Bruno • extended_group • fr
8
2026-10-26 • via Nuitee
M
Marnie • couple • au
7
Amazing rooms and awesome vibes on a weekend
Pros:

The casino over the weekend is busy and lots of fun. The location was also amazing as it's close to everything and across the road from the ferry terminal. The car parking is also a bonus.

Cons:

Room service was horrible

2026-10-26 • via Nuitee
A
Alley • couple • au
7
Cons:

Our spa bath wasn’t working, the water kept going down through the sides on the spa bath and our Tv sound kept turning off randomly and we had to keep playing with it to get it to work again

2026-10-25 • via Nuitee
M
MOHANA RAJ • couple • au
10
2026-10-23 • via Nuitee
R
Rab • couple • au
9
Nice hotel
Pros:

Meets expectations

Cons:

Going home

2026-10-23 • via Nuitee
E
Emma • solo_traveller • au
8
Excellent would highly recommend
Pros:

Lovely rooms suites and staff. The free breakfast was EXCELLENT!

Cons:

The room was under “Mr” (my last name). My title is actually Doctor - I’m upset at the assumption I was a Man. If unsure could use my title Doctor or guess as my first name is clearly feminine. Women do travel for work too!

2026-10-23 • via Nuitee
L
Lina Marcela • family_with_children • au
10
2026-10-22 • via Nuitee
L
Lina Marcela • family_with_children • au
10
2026-10-22 • via Nuitee
I
Ian • couple • au
10
Pretty happy close to Event venue and CBD
Pros:

Clean Staff were very obliging room very spacious bed really comfortable

Cons:

Casino attached

2026-10-20 • via Nuitee
J
Jayden • couple • au
10
2026-10-20 • via Nuitee
D
Darren • solo_traveller • au
10
Loved it. The staff were all helpful and friendly. Lovely outlook from our room
Pros:

Very elegant style

Cons:

Nothing

2026-10-19 • via Nuitee
B
Brian • family_with_children • au
9
2026-10-19 • via Nuitee
K
Kaylene • solo_traveller • au
10
Pros:

Beautiful place clean and tidy. Staff were so helpful and lovely. The room was just beautiful. Arrived early, and our room was ready earlier than check-in time. Very accommodating.

Cons:

The only downside was that after dinner, we came back to our room for a quiet drink on the balcony, and the noise and music coming from the brewery was awful. Too loud to sit outside. It's not the fault of the accommodation. We just thought Wednesday would be a quiet night.

2026-10-19 • via Nuitee
J
Jarrad • solo_traveller • au
10
5 star experience, in the perfect location.
Pros:

Location was amazing, staff were very attentive and professional. The beds are comfortable, the towels are fluffy and luxurious and the shampoo/conditioner/bodywash brand is Mr Smith, which is a good quality brand my hairdresser uses.

2026-10-18 • via Nuitee