Pullman Reef Hotel Casino

Hotels
Pullman Hotels and Resorts
9.2 (2483 reviews)
35-41 Wharf Street , Cairns , au

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
High quality service
Cons:
Breakfast options limited
Cleanliness issues reported

Categories

Cleanliness
8.48
Some reviews mentioned specific issues with cleanliness.
Service
9.95
Many reviewers praised the helpfulness and quality of service provided by staff.
Location
9.69
Great location mentioned multiple times, close to attractions.
Room Quality
9.44
Rooms were noted as spacious and well-furnished.
Amenities
8.97
General satisfaction with amenities, though some noted lack of dining options.
Value for Money
8.93
Perceived value was high, but some reviews were neutral.
Food and Beverage
8.48
Mixed reviews on breakfast, which affected the score.
Overall Experience
9.65
Overall experience was frequently described as excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:07

Property Description

Luxurious Rooms with Stunning Views

Experience luxury at its finest at Pullman Reef Hotel, where elegant rooms with spa baths and balconies offer breathtaking views of Cairns or Trinity Inlet. Each room is equipped with modern amenities like flat-screen cable TV and a tea/coffee maker, ensuring a comfortable stay. Indulge in the large bathrooms stocked with luxury C.O. Bigelow toiletries for a pampering experience.

Entertainment and Relaxation

Unwind and have fun at the hotel's casino and 4 lively bars with live music, perfect for a night out. For relaxation, head to the rooftop swimming pool, spa pool, and sauna to rejuvenate your senses. The tour desk is also available to help plan exciting activities like diving, snorkeling, and day trips to the Great Barrier Reef.

Culinary Delights

Savor exquisite Thai-inspired fusion cuisine at the award-winning Tamarind Restaurant or enjoy light meals in a casual setting at Flinders Bar & Grill. With a range of dining options, your taste buds are in for a treat at Pullman Reef Hotel.

Book your luxurious stay at Pullman Reef Hotel now to indulge in a world of comfort and entertainment!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

9.2
Based on 2483 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.69
Room Quality: 9.44
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 8.48
Overall Experience: 9.65
A
Andrew couple au
7
2026-08-30 via Nuitee
A
Adam solo_traveller au
10
2026-08-29 via Nuitee
W
Warren couple au
9
Pros:

Great staff at bar 36.

Cons:

Drinks are a bit pricey for a Casino !

2026-08-29 via Nuitee
M
Mary solo_traveller au
5
Could have had a better in room menu. And sercurity.
Pros:

The view was good. And the small balcony was a bonus.

Cons:

There was a very loud and foul party happening at the end of the corridor untill 1am

2026-08-28 via Nuitee
A
Avril couple au
10
It was great
Pros:

Great location

Cons:

Nothing

2026-08-28 via Nuitee
A
Ant1357 solo_traveller gr
7
Pros:

Ήρεμο και σε καλή τοποθεσία, ευγενικό προσωπικό.

2026-08-26 via Nuitee
A
ANNA-MAREE solo_traveller nz
6
Disappointing stay
Pros:

Staff were exceptionally friendly & helpful . Good location - close to everything - but also nice & quiet . Very clean . It was nice to have the Casino where there was live entertainment most nights - which was fun !! Rooms were very spacious & beds were comfortable.

Cons:

This is NOT a 5 star hotel! Although the rooms are spacious & clean - they are VERY old & in desperate need of an upgrade ! Carpets were stained & shutters all needed replacing BADLY ! Also - the TV was very small & dated. The swimming pool area is quite nice - however the spa pool was cool (not warm ) and the Sauna is outdated & needs replacing . We did NOT feel that this hotel represents good value for money & we were very disappointed as this was going to be a little 'treat ' for us ! Based on the above we would not recommend this Hotel & will not be staying here again ! It is definitely time for a MAJOR refurbishment- or - the cost per night should be lowered to reflect the standard.

2026-08-25 via Nuitee
R
Robert couple au
8
2026-08-25 via Nuitee
K
Kylie family_with_children au
3
Love staying here normally but this time a bit disappointed
Pros:

Staff were great

Cons:

With the new menu breakfast was terrible both mornings.
Room smelt very mouldy. Was charged once again for parking.

2026-08-24 via Nuitee
M
Morgan family_with_children au
10
2026-08-23 via Nuitee
S
Sue couple au
10
Highly recommend for comfort and location
Pros:

Location. Facilities . Friendly staff and not too busy

2026-08-22 via Nuitee
B
Bernard couple au
7
A well located and comfortable hotel
Pros:

A well Located hotel on the waterfront and close to all restaurants. Very comfortable for our short stay.

2026-08-21 via Nuitee
S
Shane couple au
8
Comfortable unit. Lovely hotel staff. Great location.
Pros:

Great location.
Fantastic staff.
Comfortable unit.
Nice pool and surroundings

Cons:

No kitchen facilities in the unit, although staff did organize a microwave oven for us.
The outdoor balcony could have been set up nicely rather than a neglected area.

2026-08-21 via Nuitee
N
Namit Bhalla couple ae
8
great location and hotel
Pros:

Nice hotel at a great location. Just a stone's throwaway from the market and the pier. Lot of restaurants and bars around. Staff is helpful and very courteous. The casino is great too.

Cons:

The balcony doors and the room door are not able to control the lights coming from outside. There is not enough darkness in the room, at night and the morning light creeps in making it quite bright.

2026-08-21 via Nuitee
D
Deborah couple au
9
Comfortable, reasonable price
Pros:

The Reef Hotel Casino is beautiful inside, staff are very polite with an old school etiquette and class. Location is excellent, close to shopping, restaurants and marina. Rooms were very comfortable, beds were comfortable, offering a variety of pillows.

Cons:

Food choices is very limited, breakfast was a bit poor. The only thing that fails this hotel is the food choice.

2026-08-21 via Nuitee
L
Liane couple au
6
Pros:

Great location and light, bright rooms

Cons:

The reception area is weird and not welcoming with staff seated behind desks. The rooms are a bit tired with peeling paint and maintenance issues on show. The breakfast area is completely without any character and looks like it was placed in a convenient hallway. Some staff were a bit abrupt and acted like they weren’t that happy to see/serve you.

2026-08-20 via Nuitee
J
Josephine couple au
8
Great location lovely feel
Pros:

Great location
Could turn aircon completely off
Quiet room
Loved wide corridors
Plantation shutters tropical feel

Cons:

Ordinary breakfast area
Don’t like fizzy water

2026-08-19 via Nuitee
N
Newton couple au
8
Very comfortable with a great location
Pros:

Location, spacious room, excellent staff

2026-08-19 via Nuitee
O
Olena couple au
5
2026-08-18 via Nuitee
F
Frances couple au
10
A very pleasant 4 night stay very comfortable good facilities and great location
2026-08-18 via Nuitee