Room Mate Alicia, Madrid

Hotels
•
Room Mate
9 (2666 reviews)
CALLE DEL PRADO NUMERO 2, 28014, MADRID. , Madrid , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Small rooms
Breakfast quality varies
Noise from cleaning staff

Categories

Cleanliness
8.5
Mixed sentiments regarding cleanliness; some described it as acceptable, but noted issues with stale breakfast items.
Service
9.5
Staff were frequently described as friendly and helpful across multiple reviews.
Location
10
Consistently praised; described as excellent and central, close to attractions and restaurants.
Room Quality
8.5
Some rooms were noted to be small; mixed feedback on comfort.
Amenities
9.5
Although some amenities were noted as needs for improvement, the overall offerings were seen as generous.
Value for Money
9
Opinions varied; some felt it could have been better considering room size and breakfast quality.
Food and Beverage
8
Reviews indicated the breakfast quality was lacking at times, with dried out options.
Overall Experience
9
Generally positive, with specific mention of superb location and hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:50

Property Description

Prime Location Overlooking Plaza Santa Ana
Located in Madrid's charming Las Letras district, Room Mate Alicia offers stunning views of Plaza Santa Ana through its huge windows.

Chic and Modern Rooms
Designed by prestigious designer Pascua Ortega, the air-conditioned rooms feature free Wi-Fi, satellite TV, a safe, minibar, work desk, and modern bathrooms with a hairdryer.

Convenient Amenities and Attractions
Enjoy a buffet breakfast until noon in the spacious dining room, explore tapas bars and restaurants nearby, and make use of portable WiFi. The hotel is a short walk to the Prado Museum, Retiro Park, and Puerta del Sol.

Book now to experience the perfect blend of luxury and convenience at Room Mate Alicia!

Important information:

In summer guests can use the small swimming pool at the nearby Room Mate Oscar, for an additional fee. Use of the pool is subject to availability and must be booked at the reception of Room Mate Oscar.

Please note 1 extra bed can be accommodated only in the Junior Suite, for an extra charge. Please contact the property for more details.

When booking 5 rooms or more, different policies and additional supplements may apply. Once the reservation is made, the hotel will contact the guest with more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9
Based on 2666 reviews
Cleanliness: 8.5
Service: 9.5
Location: 10
Room Quality: 8.5
Amenities: 9.5
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9
S
sophie • couple • fr
8
Pros:

Localisation parfaite

2026-06-19 • via Nuitee
K
Knepper • family_with_children • us
10
Room Mate Alicia-charming accommodations, outstanding service, and genuine care for guests.
Pros:

We had two rooms to accommodate our American family for 10 days. We loved Room Mate Alicia Madrid for several reasons- the rooms were lovely, the beds comfortable; there were little amenities and notes that made our stay even more welcoming. The staff were all so helpful and professional. While they all spoke very good to excellent English, they were very patient and willing to chat with me using my limited Spanish. The location is perfect! It was so easy to get everywhere we wanted to go. Pretty much everything was walkable. One of our family members ended up needing a doctor for a foot issue and the front desk arranged for the visit- the doctor arrived quickly and was warm and professional. Finally, one extra touch that, as a professor of public administration, was particularly special for me was the copy of the U.N. Universal Declaration of Human Rights in each room. I think this is the perfect reading material for all hotel rooms and I hope to see that spread! We will absolutely look to stay in more Room Mate hotels.

Cons:

Nothing. Even though there was scaffolding on the building for historic maintenance and we didn't use the windows because of it, we didn't mind. We had been told in advance of our arrival about the timing of this work. Besides, we were in Madrid...we weren't hanging out in our rooms for very long!

2026-06-19 • via Nuitee
V
Virginia • couple • us
9
Beauty. great locations, and an environment for relaxing
Pros:

Everything was wonderful except that I do some work while I travel, and the room had no desk. I did my work using the laptop on my lap because they also do not have a business center. I guess they want everyone to relax.

Cons:

I need at least a small desk area and an appropriate chair in places where I stay. We had a lovely room with a balcony, but the time I had to work was not comfortable.

2026-06-17 • via Nuitee
A
Aigerim • couple • kz
10
Чисто, большая кровать, всё рядом
Pros:

Eng:
Very cool, everything is nearby. The Prado Museum, Sol Square, the Palace, there are a lot of places where delicious food is served. Apple store. The top hotel, God, what a bed. And the room itself has a very high ceiling!!!

Rus: Очень круто, всё рядом. Музей Прадо, Площадь Соль, Дворец, очень много заведений где вкусно готовят. Apple store. Самый топовый отель, боже какая кровать. И сама комната потолок очень высокий!!!

2026-06-16 • via Nuitee
P
Peter • extended_group • ie
8
Very good, apart from the above small point
Cons:

There was a bad smell of drains in room the room.

2026-06-15 • via Nuitee
A
Alexandre • couple • fr
9
2026-06-15 • via Nuitee
S
Shay • couple • il
9
מי שמחפש מקום נעים ושקט מומלץ מאוד
Pros:

הצוות היה נהדר, נתן שירות מצוין והמיקום היה מעולה
הכל היה תמיד נקי ונעים ובאמת הרגשנו כמו בבית

Cons:

הארוחת בוקר הכי בסיסית שיש, היא לא הייתה רעה אבל בסיסית

2026-06-14 • via Nuitee
F
Francisco • solo_traveller • do
9
Lo mejor de este hospedaje es la ubicación y el precio, sumando la limpieza
Pros:

Esta justo en la Plaza Santa Ana, un lugar muy céntrico de Madrid

Cons:

El baño no es concentrado, esta por un lado el inodoro y aparte la bañera

2026-06-14 • via Nuitee
J
Jorge • couple • cl
9
Excelente ubicación y muy buen servicio. Ojo con las reparaciones
Pros:

Ubicación excelente y personal muy amable

Cons:

Estaba en reparación y en el
momento de reservar no se mencionó

2026-06-14 • via Nuitee
M
maria • solo_traveller • ar
8
Pros:

La ubicación y el trato de los empleados.

Cons:

Reserve la habitación con vista a la ciudad,y me avisaron el día que cobraron la reserva ,o sea 1 día antes que la fachada del hotel estaba en arreglo ,osea no veíamos más que gente trabajando.y no me hicieron ni nguna atención o devolución por lo ocurrido.

2026-06-14 • via Nuitee
M
Mauricio • solo_traveller • pe
9
Acogedora
Pros:

La ubicación es fantástica. El desayuno es muy bueno. La segunda habitación que me dieron era cómoda.

Cons:

Me parece que le faltan más áreas comunes en las cuales poder socializar e interactuar con otros viajeros, más allá del comedor.

2026-06-14 • via Nuitee
A
Andrea • couple • ar
10
2026-06-13 • via Nuitee
B
Belen • solo_traveller • us
8
Pros:

Ubicación super cerca de todo

Cons:

Ingreso al hotel

2026-06-12 • via Nuitee
P
Perminder • couple • gb
9
very pleasant stay with helpful staff
Pros:

The location is ideal point to see the city and walk around

2026-06-12 • via Nuitee
M
Mondgesicht • solo_traveller • de
8
Zentral gelegenes modernes Hotel
Pros:

Sehr gute Lage. Zentral, alles fußläufig erreichbar. Sehr freundliches Personal. Modern und sauber.

Cons:

Das Frühstück hätte reichhaltiger sein können.

2026-06-12 • via Nuitee
A
Angel • couple • es
9
2026-06-10 • via Nuitee
Z
Zurabi • extended_group • ge
7
2026-06-10 • via Nuitee
M
Monica • couple • ar
6
Bueno
Pros:

Personal amable.

Cons:

Habitaciones pequeñas y baños abiertos. Falta de intimidad. Estaban de refacciones y me enteré un día antes. Reservamos con tiempo y no tuvimos ni un descuento , ni esa información para decidir otro lugar para evitar el inconveniente

2026-06-10 • via Nuitee
B
Berke • couple • tr
7
Nice stay in a nice area
Pros:

Otel konumu ve genel dekorasyon stili. Erken check-in imkanı tanıdılar.

Cons:

Otelin cepheleri tadilatta olduğu için kapalı idi. Odadaki tuvalet bölümü çok dar.

2026-06-10 • via Nuitee
M
Mauricio • solo_traveller • pe
9
2026-06-08 • via Nuitee