Mt Buller Chalet Hotel & Suites

Hotels
8 (365 reviews)
5 Summit Road , Mount Buller , AU

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good facilities
Family-friendly
Cons:
Cleanliness issues
Value for money concerns
Limited restaurant availability

Categories

Cleanliness
6.39
Multiple reviews indicate issues with cleanliness, including dust, hair, and inadequate room maintenance.
Service
9.36
Most reviews highlight helpful and friendly staff, although there were some concerns regarding attitude in one instance.
Location
9.4
The location is frequently praised for its convenience and proximity to ski slopes and amenities.
Room Quality
7.35
Room size and views are appreciated, but some rooms are reported as dated and not very clean.
Amenities
8.38
Guests enjoyed the pool, spa, and gym facilities, but some amenities were not always available.
Value for Money
7.34
Several reviews express concerns about value, particularly regarding cleanliness and furnishings.
Food and Beverage
7.39
Some guests noted issues with restaurant availability and early closing hours.
Overall Experience
8.36
The overall experience is positive, with many guests willing to return despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:32

Property Description

Luxurious Accommodations
Indulge in the cozy rooms at Mt Buller Chalet Hotel & Suites, each equipped with heating, plush sofas, and modern bathrooms with complimentary toiletries. Upgrade to a room with a fireplace for the ultimate relaxation experience.

Wellness & Relaxation
Unwind after a day on the slopes with the hotel's sauna and hot tub facilities. Let the stress melt away as you enjoy these rejuvenating amenities, perfect for soothing your muscles and preparing you for another day of adventure.

Convenient Location
Located just a short walk from The Village Centre and the Ski Club of Victoria, our hotel offers the perfect blend of convenience and comfort. Explore the nearby attractions and enjoy easy access to all the excitement Mt Buller has to offer.

Book your stay at Mt Buller Chalet Hotel & Suites now for a memorable mountain getaway!

Important information:

Please note that there is a 2.2% charge when you pay with an American Express or Diners Club credit card.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Location

Guest Reviews

8
Based on 365 reviews
Cleanliness: 6.39
Service: 9.36
Location: 9.4
Room Quality: 7.35
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 7.39
Overall Experience: 8.36
M
Michael • family_with_children • au
4
Pros:

Location is the best

Cons:

Cleanliness and housekeeping were poor

2026-09-05 • via Nuitee
H
Hazel • family_with_children • au
10
2026-09-01 • via Nuitee
T
TECHUNG • solo_traveller • au
8
2026-08-31 • via Nuitee
A
Ailie • solo_traveller • au
10
Pros:

We had a ball. I could not fault it.

2026-08-29 • via Nuitee
Q
Qi • family_with_children • au
7
2026-08-27 • via Nuitee
K
KAREN KI YAN • family_with_children • au
9
Always the best location at Mt Buller
Pros:

The location, the swimming pool and the everyday room cleaning service

Cons:

The sofa bed in family room 704 is dated and the mattress is worn, too soft without any support. The hotel should change the sofa bed. And one of the curtain is not working.

2026-08-26 • via Nuitee
J
Jing • family_with_children • au
10
2026-08-25 • via Nuitee
T
Tobi • family_with_children • au
7
Pros:

I thought it was good / not GREAT
the staff were GREAT
the "we're not obligated to put you in your room until 4pm" was a bit inhospitable
the "you need to leave by 10am no matter what" really left a bad taste
no compromise no nothing

2026-08-24 • via Nuitee
J
JIN • family_with_children • au
9
2026-08-22 • via Nuitee
S
Shuyi • family_with_children • au
10
2026-08-18 • via Nuitee
J
Jennifer • family_with_children • au
6
2026-08-16 • via Nuitee
N
Nathalie • solo_traveller • nc
9
Pros:

La grande penderie chauffée dans le placard de l'entrée et toute les penderies. Les radiateurs. Tout cela permettait de faire sécher rapidement les vêtements de ski et gants etc... le lit confortable. La cuisine équipée et tout le linge de toilettes. L'emplacement idéal. La magnifique piscine chauffée. Le calme le soir de notre appartement.

Cons:

La personne à la réception pas très accueillante et qui ne fait pas d' effort face à une cliente étrangère.

2026-08-13 • via Nuitee
M
Martin • family_with_children • au
7
Location is great! Close to everything as it is in the centre of the village.
Pros:

Location right in the centre of the village and ski lift just across the building.

Cons:

Facilities was outdated, mouldy bathroom. Very cramped set up where we stayed.

2026-08-09 • via Nuitee
M
Mila • family_with_children • au
8
Great location and facilities. A little dated but has everything you need for a very comfortable stay.
2026-08-09 • via Nuitee
W
Wayne • solo_traveller • au
10
Great Ski Trip
Pros:

Everything

Cons:

Nothing

2026-08-08 • via Nuitee
D
Daniel • couple • sg
7
Best possible location for ski in out but very expensive for what is provided
Pros:

Location location location

Cons:

A bit dated; housekeeping very inconsistent and iffy.

2026-08-06 • via Nuitee
J
Jenelle • family_with_children • au
9
Pros:

Location and facilities

2026-08-04 • via Nuitee
N
Nasim • family_with_children • au
1
2026-08-03 • via Nuitee
A
Ante • family_with_children • au
9
2026-08-03 • via Nuitee
M
Moni • family_with_children • au
8
A lovely hotel with easy access and friendly staff, good restaurants & reasonable rates.
Pros:

Loved the views from the big windows of Room 708, the king size bed. Ample towels. cleaning staff especially Eden, cleanliness of room, kettle, location, pool spa & gym ok. Reception staff was welcoming. Black Cockatoo Restaurant manager, Tim, was a real professional. We liked his quiet understated friendliness & efficient way of looking after us. Thanks, Tim.

Cons:

single beds, would love to have a micro wave oven instead of TV (hahaha, too tired to watch TV and we had our phones anyway for news and updates), pool area needs improvement: shower recess is ridiculous, sauna hard to work on and off, overall still ok.

2026-08-03 • via Nuitee