Mt Buller Chalet Hotel & Suites

Hotels
8 (339 reviews)
5 Summit Road , Mount Buller , au

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good facilities
Family-friendly
Cons:
Cleanliness issues
Value for money concerns
Limited restaurant availability

Categories

Cleanliness
6.39
Multiple reviews indicate issues with cleanliness, including dust, hair, and inadequate room maintenance.
Service
9.36
Most reviews highlight helpful and friendly staff, although there were some concerns regarding attitude in one instance.
Location
9.4
The location is frequently praised for its convenience and proximity to ski slopes and amenities.
Room Quality
7.35
Room size and views are appreciated, but some rooms are reported as dated and not very clean.
Amenities
8.38
Guests enjoyed the pool, spa, and gym facilities, but some amenities were not always available.
Value for Money
7.34
Several reviews express concerns about value, particularly regarding cleanliness and furnishings.
Food and Beverage
7.39
Some guests noted issues with restaurant availability and early closing hours.
Overall Experience
8.36
The overall experience is positive, with many guests willing to return despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:32

Property Description

Luxurious Accommodations
Indulge in the cozy rooms at Mt Buller Chalet Hotel & Suites, each equipped with heating, plush sofas, and modern bathrooms with complimentary toiletries. Upgrade to a room with a fireplace for the ultimate relaxation experience.

Wellness & Relaxation
Unwind after a day on the slopes with the hotel's sauna and hot tub facilities. Let the stress melt away as you enjoy these rejuvenating amenities, perfect for soothing your muscles and preparing you for another day of adventure.

Convenient Location
Located just a short walk from The Village Centre and the Ski Club of Victoria, our hotel offers the perfect blend of convenience and comfort. Explore the nearby attractions and enjoy easy access to all the excitement Mt Buller has to offer.

Book your stay at Mt Buller Chalet Hotel & Suites now for a memorable mountain getaway!

Important information:

Please note that there is a 2.2% charge when you pay with an American Express or Diners Club credit card.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 339 reviews
Cleanliness: 6.39
Service: 9.36
Location: 9.4
Room Quality: 7.35
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 7.39
Overall Experience: 8.36
A
Anita • solo_traveller • au
10
Pros:

The location was great and the staff were fabulous.

Cons:

It is quite pricey. We were disappointed that we didn't get a discount for leaving early when the village was closed for safety reasons.

2026-07-02 • via Nuitee
B
Bianca • family_with_children • au
9
2026-07-01 • via Nuitee
B
Binh • solo_traveller • au
10
2026-06-25 • via Nuitee
B
Bree • family_with_children • au
3
Pros:

Location was perfect so close to the ski lift and other activities

Cons:

The shower pressure was horrible. The fold out bed was very uncomfortable and the room was way too crowded for a family of 4

2026-06-23 • via Nuitee
S
Sy Chinh • couple • au
8
2026-06-22 • via Nuitee
H
Huashuai • couple • au
10
2026-06-22 • via Nuitee
A
Amandeep singh • family_with_children • au
9
Comfortable
Pros:

Location

Cons:

Old

2026-06-21 • via Nuitee
V
Vani • family_with_children • au
7
Location is great.
Pros:

Location and cafe/restaurant inside

Cons:

A bit old/tired for the price you pay - I guess the money is because to the location. Room can do with some renovations - ventilation isn't great! Sauna and gym are great but spa wasn't heated/working on day 2. Swipe cards also stopped working twice in the trip.

2026-06-11 • via Nuitee
A
Angela • family_with_children • au
8
2026-06-11 • via Nuitee
G
Goran • couple • au
10
Staff were on point, I’m already counting down the days to go back
Pros:

Location location location ✅

Cons:

Our room was great , no complaints here

2026-06-08 • via Nuitee
L
Lauren • family_with_children • au
10
Pros:

Location was perfect, room was very comfortable and great to have a little dry room in the room as well.

Having the pool and all other facilities was a great added bonus!

2026-06-08 • via Nuitee
A
Amrish • family_with_children • au
8
2026-06-08 • via Nuitee
S
Stacey • family_with_children • au
8
2026-05-29 • via Nuitee
B
Brandon • couple • au
10
2026-02-26 • via Nuitee
B
Brooke • solo_traveller • au
10
Incredible staff, views, location, accommodation, we will definitely be back
Pros:

Views, Location, staff amazing, pool and spa, had enough supplies

Cons:

Shower pressure

2026-02-23 • via Nuitee
A
Amelie • extended_group • au
9
We will be back 😁
Pros:

Super friendly staff, great location, great amenities

Cons:

The rooms get very hot!

2026-02-22 • via Nuitee
A
Anna • family_with_children • au
8
2026-01-25 • via Nuitee
N
Nurul Bariah Binti • couple • au
9
Lovely stay during Christmas
Pros:

Very good location and central. Staff were lovely and very helpful. Big spacious rooms with a lot of amenities. Parking was super easy.

Cons:

We were there during the Christmas weekend - unfortunately there was no housekeeping and all the cafes and restaurants were closed.

2026-01-24 • via Nuitee
E
Evelien • extended_group • au
7
Great location!
Pros:

Super central location and the room was very comfortable. We enjoyed some time in the spa and pool. We had a late check in, and the instructions were clear and staff on the phone was helpful.

Cons:

We were here in summer and the room got very hot at night, even with the windows open. Unfortunately, there was no AC. There also was no working shower in the pool/sauna/spa area, meaning we couldn't shower between the sauna and the pool.

2026-01-20 • via Nuitee
K
Keely • couple • au
7
We had a nice stay, but the hotel is nothing special. The staff were very friendly and helped us store our bags whilst w
Pros:

The location of Mt Buller Chalet Hotel & Suites is fantastic! 30 second walk to the main chairlift, a minutes walk to restaurants, bars and shops. The spa was also lovely to warm up after a snowy day.

Cons:

The rooms are quite outdated and need maintenance. Our toilet wasn’t working, but thank god my husband is a plumber and was able to fix it on the spot.

2026-01-19 • via Nuitee