Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent, accommodating and polite staff
Great breakfast and buffet (local specialties praised)
Awesome pool and good gym equipment
Affordable spa and massage services
Clean rooms reported by several guests
Room upgrades on check‑in reported
Peaceful, relaxing location for restful stays
Consistent good service and hospitality (birthday treatment)
Cons:
Ongoing renovations causing noise, paint smell and partial closures
Room quality dated in places (old electronics, carpets needing replacement)
Breakfast service sometimes disorganized or closed
Location not ideal for accessing some city attractions/malls
Parking area issues
Smoking area and some public spaces feel dated
Some accessibility concerns for seniors/PWD; slippery restrooms noted
Extra charges reported (e.g., calling) and occasional inattentive staff at breakfast

Categories

Cleanliness
8
Mixed signals: several guests noted the rooms were clean, but others reported dust on furniture, paint smell in corridors during renovation and issues like leaking AC vents and dated fixtures.
Service
10
Consistently praised: multiple reviews highlight excellent, polite and accommodating staff, helpful service, birthday treatment and attentive care from nurses and front‑line teams.
Location
8.6
Mixed: described as peaceful and suitable for a relaxing stay and favored by some for convenience, but others noted it is not very accessible to certain city attractions and malls.
Room Quality
7.6
Some positives (room upgrades, clean rooms) but notable negatives: old electronics, dated furniture, carpeting concerns, paint smell when AC is off and visible effects of ongoing renovation.
Amenities
8.2
Good amenities noted (awesome pool, gym with equipment, affordable spa/massages), but several comments about partial pool/gym closures and ongoing improvement works affecting availability.
Value for Money
8.6
Generally perceived as good value by guests (affordable spa/massages, buffet breakfasts), with a few detractors mentioning extra charges (calling) and limited senior/PWD friendliness.
Food and Beverage
9.6
Strongly positive: multiple mentions of amazing breakfast, great buffet and delicious local specialties (e.g., puto with tablea), though some noted breakfast service/organization issues or temporary closures during renovation.
Overall Experience
9.8
Overall favorable: many guests expressed satisfaction, loyalty and intent to return thanks to service, food and relaxing atmosphere despite disruption from renovations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:23

Property Description

Spectacular Views and Modern Comforts

Luxurious Accommodations: Enjoy spacious guestrooms with modern décor, large windows, and stunning views of the mountains or sea. Each room is equipped with a 32-inch flat-screen TV and free internet.

Dining Excellence: Indulge in a variety of culinary experiences with 4 dining options, including Blu Bar & Grill offering panoramic city views, Café Marco serving Asian cuisine, and El Viento for refreshing cocktails.

Convenience and Leisure: Take advantage of car rental services, free parking, and a swimming pool. Don't forget to explore the gift shop for local souvenirs.

Experience the perfect blend of luxury and convenience at Marco Polo Plaza Cebu. Book your stay now for an unforgettable experience!

Important information:

Renovation work is taking place from 08:00 to 17:00 daily. The lobby, café Marco, lobby lounge and rooms are under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
The property will be undergoing renovations from 2026-04-13 until 2026-10-30. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Location

Guest Reviews

8.8
Based on 2004 reviews
Cleanliness: 8
Service: 10
Location: 8.6
Room Quality: 7.6
Amenities: 8.2
Value for Money: 8.6
Food and Beverage: 9.6
Overall Experience: 9.8
B
Bisesi • couple • us
9
2026-08-05 • via Nuitee
S
Sahraa • couple • ph
10
Fast service from staff and clean stay
Pros:

Affordable and prime location

Cons:

-nothing-

2026-08-04 • via Nuitee
M
Michelle • couple • de
10
2026-08-04 • via Nuitee
J
Jackielou • extended_group • us
8
2026-08-03 • via Nuitee
A
arthur • solo_traveller • ph
5
Pros:

Food

Cons:

No bidet, old TV, stinky smell in the hallway and room

2026-08-03 • via Nuitee
C
Catherine • couple • ph
8
Greay value for money
Pros:

Spacious room, they’re doing some renovations when we were there so some parts were closed but overall it’s a good stay

Cons:

Spacious room, accommodating staff

2026-08-03 • via Nuitee
S
Seaside20519289751 • Family • Sutherland Shire, Greater Sydney, New South Wales
2
Holiday Breakfast Ruined by Dress Code
Pros:

My husband and I were on holiday and staying at the Marco Polo for a week. One morning, we went down for breakfast wearing singlets because the weather was extremely hot and humid.

To my surprise, my husband was refused entry because he wasn’t following the dress code, while I was allowed in. It was disappointing, especially considering we were simply going to breakfast. We were on holiday, not attending a business conference.

2026-08-02 • via Tripadvisor
A
Analy • couple • au
4
2026-08-02 • via Nuitee
V
Villamor • solo_traveller • ae
2
2026-08-02 • via Nuitee
M
maryjoya927 • Business
10
PPA Convention 2026
Pros:

We recently participated as a booth exhibitor at the PPA Convention 2026 held at Marco Polo Plaza Cebu, and we had an excellent experience. The venue was well-managed, and the staff were professional, courteous, and always willing to help.

A special thank you to Ms. Jam from the Sales team for her exceptional service. She was responsive, accommodating, and went above and beyond to ensure everything ran smoothly for our team. Her dedication and professionalism truly stood out.

Highly recommended for conventions and corporate events!

2026-08-01 • via Tripadvisor
P
pacio1900 • Family • Wake Forest, North Carolina
10
Marco Polo Plaza Cebu's excellence in service.
Pros:

Marco Polo Plaza Cebu has always been our first choice and go-to hotel when in Cebu City, Philippines for its elevated and ideal location, affordable rates, outstanding spic-and-span sea-view rooms, commendable restaurant breakfast menu, near-proximity to the conveniences, no traffic noise whatsoever( and if you know Cebu City traffic noise ) and the traditionally unsurpassed Marco Polo Plaza Cebu staff's efficiency, friendliness, courteousness and dedication to the microscopic details, from the front entrance security personnel, to the reception desk staff of JOHN, CRIZIA and EDNA, the ever-assisting, well-dressed concierge MICHAEL, our extremely expeditious and warm-hearted restaurant servers LESTER and JOVENAL, the ever-jolly lobby lounge attendant CLIVY, to the most efficient and pro-active room attendant JUNREY - they ALL elevated the bars for us that made our stay as comfortable and enjoyable as always.
We had a birthday banquet at Marco Polo Plaza Cebu during our 20-day stay at the hotel and it was an absolute and flawless success and I am totally convinced we got our money's worth because of the 110% compassionate assistance expertly and patiently given by the event coordinator LAURENCE MAUCESA that took the proverbial extra-mile service and made it to an entire round-trip catered expedition. Laurence tirelessly made sure everything was seamless and free of any foreseeable bumps before, during and after the banquet and was always in touch with us, updating us even through the most un-holy hours of the night; Laurence made sure everyone was on the same page. Laurence Maucesa STAYED with us from A to Z, soup to nuts, and never failed to check up on us every day, even after the event, to make sure that everything is to our satisfaction. Case-in-point: We had some room hiccups and even though it was not of Laurence's concern, he acted INSTANTANEOUSLY on the matter and had the issue resolved within minutes to our utmost satisfaction. The issue could have gone south, but thanks to Laurence's intervention, all went well and good. LAURENCE MAUCESA is an integral asset to Marco Polo Plaza Cebu and if you can not call all these extra service, commendable, I don't know what will.
Marco Polo Plaza Cebu has never been a disappointment for us and this visit far exceeded our expectation from the establishment.

2026-07-30 • via Tripadvisor
T
tombW1297IZ • Family • Singapore
8
Nice Old-School Hotel with Not-So-Nice Old-School Communication
Pros:

Nice Old-School Hotel with Not-So-Nice Old-School Communication

This is a very nice hotel that reflects the Philippine style of the 1980s. It features a spacious layout and plenty of wooden interior, giving it a warm and classic atmosphere. From my experience, the rooms facing the hillside are not as modernized as those facing the sea.

The staff are extraordinarily polite and friendly. The hotel clearly tries to maintain a certain level of etiquette, which, in my opinion, is both needed and to be appreciated.

The prices are reasonable. Coming from the airport, the hotel is located on the opposite side of Cebu City, so the journey usually takes at least 45 minutes, depending on traffic.

There is not much infrastructure around, so take advantage of the very nice breakfast (no slippers ! Sic !). 10 minutes downhill there is a very recommendable Italian Restaurant.

However, the last thing a traveler wants to experience after finally arriving at the hotel following a long journey is the sound of a jackhammer as a welcome surprise.

We stayed here twice, in June and again in July. During neither booking process did we notice any information about the ongoing renovation work. In all fairness, I believe the hotel management and the booking portals should make such information much more visible before guests complete their reservation. At least I was not aware of the renovations when I made the bookings myself.

During our stay, the renovation work affected the lobby and the pool area. According to the information provided by the hotel, the work is expected to continue until November 2026.

2026-07-30 • via Tripadvisor
R
Roam698809 • NONE
4
Unhappy Guests
Pros:

We were turned away because one of us was wearing a singlet and were told to change into a T-shirt before we could enter for breakfast.

2026-07-27 • via Tripadvisor
C
caandrin • Business • Cebu City, Cebu Island, Visayas
10
Nice stay
Pros:

Accommodating sales even to the last minute changes, they deliver excellent results. Great and tasty foods, respectful staffs.

2026-07-24 • via Tripadvisor
C
Cheryl • family_with_children • nz
10
Thank you!
Pros:

Excellent service and staff are very accommodating

2026-07-24 • via Nuitee
L
Lyneth Ann • extended_group • nl
10
2026-07-23 • via Nuitee
A
angelmercados • Business
10
GREAT FOOD AND EXCELLENT SERVICE
Pros:

We've been doing our events at Marco Polo for years in succession. Mainly it's because of the great food and excellent service of the staff. Especially the diligent assistance of Jam and Blane, our event last night was a success.

2026-07-21 • via Tripadvisor
R
rodameeo • Business
10
Exceptional Service and Seamless Event Execution at Marco Polo!
Pros:

We recently hosted our ABTIK Voters Education Event at Marco Polo Plaza Cebu, and the entire experience was outstanding from start to finish.
Everything was handled with the utmost professionalism and care—from the well-equipped function room setup and excellent catering to the comfortable accommodation provided for our island delegates.

A special shoutout and heartfelt thanks to Lau (Christopher Laurence), who assisted us throughout the coordination process. His dedication, attentiveness, and seamless handling of our requirements made a massive difference in ensuring the event ran smoothly.

Thank you to the team at Marco Polo for helping make our initiative a meaningful success. We look forward to hosting future events with you!

2026-07-21 • via Tripadvisor
D
Danilo • solo_traveller • sa
8
It was satisfying
Pros:

The breakfast was amazing and really suit to my Cebu food cravings especially my all time favorite puto with sticky creamy local chocolate (tablea). Although the transpo is not a big issue, but the location is not so accessible to the places that I’d like to visit around the city like churches and malls. Marco Polo’s location is perfect if you want to experience a peaceful,serene and relaxing stay.

Cons:

The location and the amenities

2026-07-21 • via Nuitee
J
James • family_with_children • us
10
It felt like I was staying at a palace
2026-07-21 • via Nuitee