1209 Two Residences Marco Polo Cebu

Hotels
•
Independent
9.8 (5 reviews)
Cebu Veterans Dr, Unit 1209, Marco Polo Residences, Lahug, Cebu City, Central Visayas, 6000 , Cebu , PH
63-9325157066

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Children allowed

Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Garden
Luggage storage
Concierge service
Elevator
Fitness facilities
Meeting rooms
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Excellent check-in/front-desk experience
Clean and comfortable rooms
Good breakfast/buffet
Great location and free shuttle
Peaceful/quiet stay
Good value for money
Promotional offers appreciated
Cons:
Ongoing renovations limiting facilities (kids pool closed)
Rooftop bar/afternoon tea service slow and inattentive
Rooms and fixtures feel overdue for refurbishing
Occasional unpleasant smell reported
Some food items criticized as poor/disliked
No proper lobby space (cafe used as lobby)

Categories

Cleanliness
9.5
Rooms frequently described as clean, though a few guests reported an unpleasant smell and some maintenance-related issues; overall hygiene kept to a high standard.
Service
10
Multiple reviews praise very friendly, accommodating staff and exceptional check-in/front-desk experiences; some inconsistencies (slow rooftop/afternoon-tea service) noted but outweighed by strong frontline service.
Location
10
Many guests highlight a great/convenient location and free shuttle to Ayala; one comment noted it felt a bit isolated, but location sentiment is predominantly positive.
Room Quality
9.5
Rooms are generally comfortable with quiet nights and comfy beds, but several guests mention that furnishings are overdue for refurbishment (dated decor, shower-in-tub configuration, some broken hairdryer reports).
Amenities
9.8
Hotel offers good amenities overall, though ongoing renovations have limited access to some facilities (kids pool closed) and rooftop bar service problems were reported; still considered solid for the hotel tier.
Value for Money
9.9
Several guests explicitly call the stay good value, praising buffet choices, free shuttle and overall five-star value; minor service/facility drawbacks noted but value remains high.
Food and Beverage
9.8
Breakfast and buffet generally adequate and enjoyed by many, but complaints include overcooked vegetables, very slow/poor afternoon-tea and rooftop bar service, and a few guests strongly disliked some food items.
Overall Experience
9.9
Majority of guests report enjoyable, peaceful stays and highlight excellent staff and memorable check-in experiences; a minority reported significant negatives (service lapses, renovations) but overall sentiment is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-29 21:10

Property Description

Luxurious Amenities:
Dip into one of the 2 outdoor swimming pools or enjoy the modern fitness center for a rejuvenating stay.

Delicious Dining Options:
Savor scrumptious meals at 2 restaurants and unwind with a drink at one of the 2 sophisticated bars/lounges.

Convenient Facilities:
Benefit from services like a business center, concierge assistance, and roundtrip airport shuttle for a hassle-free experience.

Experience comfort in this chic, fully-equipped apartment with a kitchen and entertainment options with smart TVs and complimentary Wi-Fi. Book now for an unforgettable stay at this family-friendly aparthotel in Cebu!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    No pets

  • Smoking

    No smoking

See all policies

Location

Guest Reviews

9.8
Based on 5 reviews
Cleanliness: 9.5
Service: 10
Location: 10
Room Quality: 9.5
Amenities: 9.8
Value for Money: 9.9
Food and Beverage: 9.8
Overall Experience: 9.9
D
Dean • solo_traveller • us
8
2026-07-04 • via Nuitee
C
C • solo_traveller • us
1
Cons:

The service from the breakfast buffet
The people minding our own business
Charging for calling

2026-07-03 • via Nuitee
M
Mark • family_with_children • au
8
2026-07-02 • via Nuitee
M
Merna • family_with_children • us
10
It was good and gym was nice a lot of equipments
Pros:

It was good and clean

Cons:

Nothing to complain

2026-07-01 • via Nuitee
C
Cajurao • extended_group • ca
3
Inferior
Pros:

No seniors and PWD friendly.

Cons:

Comfort room risky for seniors and Pwd.
Slippery floor
No microwave

2026-07-01 • via Nuitee
B
Bryan • extended_group • sa
8
2026-07-01 • via Nuitee
G
Gemma • solo_traveller • de
9
Aufjedenfall war gut!!!
Pros:

Das verschiedenen buffet .. Essen waren alle gut … auch Personal sind freundlich.

Cons:

Das Raum riecht komisch wenn Klima Anlage aus ist und Gebäude brauchen schon Renovierung.. ist ziemlich schon alt…

2026-07-01 • via Nuitee
F
Frank Schellenberg • couple • de
10
2026-07-01 • via Nuitee
S
Starzyl Dorothy • solo_traveller • no
9
Great stay as expected
Pros:

I always book Marco polo because of the location, facilities and luxury

2026-06-30 • via Nuitee
R
Rob • extended_group • nl
3
Our first visit in March was OK, but our second visit in June 2026 sucks thanks to this arrogant receptionist!
Pros:

This is our 2nd time we visited the hotel. We like the location

Cons:

We met an arrogant receptionist at the front desk, Anthony, for check in. He booked for us 2 connected rooms with connecting door. Based on my earlier experiences I had with connecting doors I requested for two rooms separate from each other . He was clearly reluctant to book for us two different rooms. He stayed away for almost 15 minutes and ultimately he gave us 2 different rooms.
Then I asked him to book a same room for only the first night 1 extra room because friends would visit us. Then he immediately said that an extra same room was not available. Very strange, because he just canceled the connecting rooms. I checked on Booking.com and the same room was still available and I told him that so he was lying.
Then he moved away and we consulted his colleague and she confirmed the availability of an extra room for 1 night. She dealt with us in a professional way. This Anthony is a disgrace as a Businesd Card for the Hotel. The Client is King! He should work in administration.
Secondly when we arrived at the hotel, we noticed the hotel was under reconstruction.
We also don’t like that. Management should inform hotel guests upfront about construction activities

2026-06-29 • via Nuitee
D
Dr. Ellis • couple • us
9
place of luxury, professionalism, and comfort
Pros:

Accommodating for the professional…

Cons:

I cannot think of anything at the moment…

2026-06-29 • via Nuitee
K
Khu • solo_traveller • ph
10
Pros:

Breakfast Buffet Food

Cons:

Parking area

2026-06-29 • via Nuitee
S
Sheryl • couple • ae
9
2026-06-28 • via Nuitee
C
Catherine • family_with_children • ph
8
2026-06-27 • via Nuitee
C
Catherine • family_with_children • ph
8
2026-06-27 • via Nuitee
D
Daisy • solo_traveller • nl
7
Relatively good
Pros:

At first there were some issues in our room but were swiftly resolved.The hotel manager offers complimentary compensations that made our stay a memorable one.

Cons:

Hotel is under renovation.

2026-06-27 • via Nuitee
B
Bonocan • solo_traveller • ph
9
2026-06-26 • via Nuitee
C
Conie • family_with_children • us
10
Nice and comfortable.
Pros:

The room that I was upgraded!

Cons:

housekeeping not putting the flat sheet.

2026-06-24 • via Nuitee
M
Michael • extended_group • au
9
Always enjoyable
Pros:

Pool attendant Noel provided excellent service and is a terrific host
Prompt room service
Front of house staff were attentive and helpful
Hotel remains the best value for money in Cebu City

Cons:

Excellent breakfast as usual, but
1. Toaster remained broken despite several complaints
2. Food items top-ups could be improved
Pool bar management could be improved

2026-06-24 • via Nuitee
R
Richard • extended_group • ph
8
2026-06-23 • via Nuitee