Gran Hotel Ciudad de México Zócalo View

Hotels
9.8 (1728 reviews)
Avenida 16 de Septiembre 82 , Mexico City , mx
+52 55 1083 7700

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Historical charm
Good amenities
Cons:
Cleanliness issues
Service inconsistencies

Categories

Cleanliness
9.14
Some guests mentioned cleanliness issues with the bathtub.
Service
10
Most guests reported attentive and friendly service, though there were a couple of complaints.
Location
10
Excellent location in the historic center, easy access to attractions.
Room Quality
10
Spacious and comfortable rooms with classic furniture.
Amenities
10
24-hour lounge with snacks and drinks, and well-maintained facilities.
Value for Money
9.61
Considered expensive but justified by location and services.
Food and Beverage
9.65
Good quality food service but some complaints about attention to dietary restrictions.
Overall Experience
10
Overall, guests had a very positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:31

Property Description

Historic Architecture and Gourmet Dining
Experience the charm of historic architecture at our 5-star hotel in Zocalo, Mexico City. Indulge in authentic Mexican cuisine at our gourmet restaurant with stunning views of Zócalo Plaza and the National Palace.

Luxurious Amenities and Services
Relax in comfort with bathrobes, slippers, and a minibar in each guest room. Stay connected with free WiFi and unwind at the gym. Our non-smoking hotel also offers laundry services and 12 meeting rooms for your convenience.

Prime Location and Nearby Attractions
Immerse yourself in the cultural heart of the city with a stay at Gran Hotel Ciudad de Mexico. Explore the Metropolitan Cathedral, the Presidential Palace with art by Diego Rivera, and the lush gardens of Castillo de Chapultepec, all just steps away.

Book your stay now and elevate your Mexico City experience at Gran Hotel Ciudad de Mexico.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Debit Cards are accepted as a form of payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.8
Based on 1728 reviews
Cleanliness: 9.14
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.61
Food and Beverage: 9.65
Overall Experience: 10
J
JEAN PHILIPPE • family_with_children • fr
5
Cons:

J aurais aimé être prévenu que la fan zone de la coupe du monde était sur la grand place historique de Mexico et rendait inhabitable la suite réservée avec vue sur cette place. J’ai choisi cet hôtel vieillot en raison de son emplacement et de la vue. Raté !

2026-07-25 • via Nuitee
K
Kate • solo_traveller • us
10
Pros:

Lovely hotel and helpful staff. Large room and appreciated the space with games that our kids enjoyed

Cons:

Great location typically but zocalo was blocked off due to protests and world cup preparation. Staff assisted in directions to get around this though.

2026-07-25 • via Nuitee
D
Diana • solo_traveller • gb
10
2026-07-24 • via Nuitee
J
JOAO • couple • br
9
Ambiente encantador.
Pros:

Hotel muito bonito.

2026-07-23 • via Nuitee
G
Garcia • extended_group • mx
10
Excelente hotel, toda una experiencia hospedarse ahí, personal muy amable
Pros:

Todo excelente, el trato de todo el personal increíble, un saludo a Alexander que nos hizo sentir como en casa

2026-07-23 • via Nuitee
S
Sandoval • family_with_children • mx
10
Muy buen trato
Pros:

la terraza y el vitral

2026-07-21 • via Nuitee
M
Monty • couple • ch
10
2026-07-20 • via Nuitee
M
MOEKO • extended_group • jp
7
Pros:

スタッフの対応は、ものすごく良かった。
宿泊客用のラウンジも良かった。

Cons:

蚊がいた。
バスルームの隙間から水が漏れ出て、トイレの床がにれてしまう。

2026-07-20 • via Nuitee
S
Steven • couple • us
10
2026-07-19 • via Nuitee
D
Dianna Valentina • solo_traveller • us
10
Pros:

Location was great, the service from staff was exceptional. Room was very comfortable & clean. The Terrace was a beautiful view & the staff there was very friendly.

2026-07-19 • via Nuitee
K
Kazumi • couple • jp
10
シティでの最高の滞在
Pros:

全て。立地、設備、スタッフ、サービス価格以上の価値があると思う。陽の差す時間のホールのステンドグラス天井は本当に美しい。また機会があればぜひ利用したい。

Cons:

ソカロに面した立地のため、イベントがあると交通規制がかかりタクシーに乗るのがひと苦労。

2026-07-19 • via Nuitee
A
Aurora • couple • es
10
Espectacular
Pros:

El Lugar es maravilloso. Me gustó todo(ubicación , amabilidad del personal, limpieza…

Cons:

Nada

2026-07-19 • via Nuitee
L
LMGolferSydney • Couples • Noosaville, Noosa, Sunshine Coast, Queensland
10
Wonderful Hotel
Pros:

An amazing hotel...from the room, rooftop bar, central location.

2026-07-16 • via Tripadvisor
栗原 • family_with_children • jp
10
2026-07-14 • via Nuitee
F
Fernando • solo_traveller • us
10
2026-07-13 • via Nuitee
2
217tracya • Couples • Evanston, Illinois
10
Fantastic stay!
Pros:

Hotel was perfect! Decor was breathtaking and elegant. Location was superb.

The best part of our trip was the service. Staff was attentive, helpful and incredibly welcoming. Sadai was perfection!! Her smile, her warm and friendly care for us made our stay magnificent.

We will definitely return!!

2026-07-12 • via Tripadvisor
B
Beiza • couple • us
10
Great Time!
Pros:

Great place and the people are so friendly.

Cons:

The staff

2026-07-11 • via Nuitee
E
Elisa • solo_traveller • it
10
Soggiorno di altri tempi.. piacevole e rilassante
Pros:

La struttura, l’architettura dell’edificio e l’accoglienza del personale

Cons:

Nella stanza c’era u forte odore del detergente utilizzato che non era buono. Inoltre la finestra era parzialmente coperta e all’apertura non pulitissima

2026-07-09 • via Nuitee
T
Teejutha • couple • th
10
2026-07-08 • via Nuitee
M
Mamuka • couple • ge
8
2026-07-07 • via Nuitee