Gran Hotel Ciudad de México Zócalo View

Hotels
9.8 (1713 reviews)
Avenida 16 de Septiembre 82 , Mexico City , mx
+525510837700

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Historical charm
Good amenities
Cons:
Cleanliness issues
Service inconsistencies

Categories

Cleanliness
9.14
Some guests mentioned cleanliness issues with the bathtub.
Service
10
Most guests reported attentive and friendly service, though there were a couple of complaints.
Location
10
Excellent location in the historic center, easy access to attractions.
Room Quality
10
Spacious and comfortable rooms with classic furniture.
Amenities
10
24-hour lounge with snacks and drinks, and well-maintained facilities.
Value for Money
9.61
Considered expensive but justified by location and services.
Food and Beverage
9.65
Good quality food service but some complaints about attention to dietary restrictions.
Overall Experience
10
Overall, guests had a very positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:31

Property Description

Historic Architecture and Gourmet Dining
Experience the charm of historic architecture at our 5-star hotel in Zocalo, Mexico City. Indulge in authentic Mexican cuisine at our gourmet restaurant with stunning views of Zócalo Plaza and the National Palace.

Luxurious Amenities and Services
Relax in comfort with bathrobes, slippers, and a minibar in each guest room. Stay connected with free WiFi and unwind at the gym. Our non-smoking hotel also offers laundry services and 12 meeting rooms for your convenience.

Prime Location and Nearby Attractions
Immerse yourself in the cultural heart of the city with a stay at Gran Hotel Ciudad de Mexico. Explore the Metropolitan Cathedral, the Presidential Palace with art by Diego Rivera, and the lush gardens of Castillo de Chapultepec, all just steps away.

Book your stay now and elevate your Mexico City experience at Gran Hotel Ciudad de Mexico.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Debit Cards are accepted as a form of payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.8
Based on 1713 reviews
Cleanliness: 9.14
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.61
Food and Beverage: 9.65
Overall Experience: 10
F
Francesca • family_with_children • fr
8
Voyage dans le temps
Pros:

La salle lounge ouverte aux clients
La chambre immense et au calme absolu
Le personnel adorable
Le petit déjeuner incroyable avec vue sur le Zocalo

Cons:

Il ne faisait pas chaud dans la chambre

2026-06-30 • via Nuitee
N
neil • couple • gb
10
Brilliant
Pros:

Hotel was wonderful, staff were amazing and always willing to help sort any problem for us. View over the Zocalo was brilliant. The location of the Hotel made for easy access to the main tourist sites. The building was always peaceful and calm, such a wonderful place, and nothing stuffy about it either. Breakfast was plentiful in volume and variety.

Cons:

The wait staff in the dining room were a curious mix - mostly friendly and helpful but some with a rather poor attitude. (The views were great however)

2026-06-29 • via Nuitee
R
Robert • couple • ae
10
2026-06-27 • via Nuitee
G
Georgia • family_with_children • us
10
Excellent location and even better staff. I will stay here again when visiting CDMX;
Pros:

The location can not be beat - perfect for our FIFA week (and watch party at the Zocalo). Staff were wonderful and extremely helpful - in particular, Cynthia, Andrea and Emmanuel were exceptional. It was also a plus to have a cash machine in the hotel (for pesos) and a taxi driver where we felt comfortable with the drivers. I don't speak spanish and always felt safe and well taken care of.

Cons:

The room could be cold at night - yes, they had a heater but one of us was cold and the other hot. Having extra blankets would have been a plus.

2026-06-25 • via Nuitee
C
Celina Ursula • couple • us
10
This hotel is definitely Grand!
Pros:

Everything was Grand! The hotel is historic and located in Mexico’s city center, walking distance to everywhere. Staff were very friendly and accommodating. I will definitely stay here again. Marvelous job by everyone who attended us during our stay. Thank you!

2026-06-22 • via Nuitee
M
Marivel • couple • us
10
A beautiful view every morning
Pros:

Room service and food

Cons:

The comfortable bed, spacious bathroom and beautiful balcony

2026-06-22 • via Nuitee
M
Marco Antonio • couple • us
10
Pros:

All

Cons:

All

2026-06-19 • via Nuitee
A
Anush • solo_traveller • us
4
Beautiful Historic Hotel
Pros:

Beautiful historic hotel. Nice lounge for gursts.

Cons:

Terrible location due to road and street closures
1. METRO construction
2. Other construction
3. Closed streets for FIFA activities
4. Ever changing Teachers Strike blocking many streets and sidewalks.

2026-06-16 • via Nuitee
G
Gabriel • solo_traveller • mx
10
Pros:

me encantó todo la estancia fue increíble!

Cons:

el buffet no era muy bueno creo que la calidad no va con la calidad de la estancia

2026-06-09 • via Nuitee
B
Barry • couple • gb
9
Great location for exploring historic Centre of Mexico City
Pros:

Spectacular Building. Excellent location.

Cons:

Rooms overlooking the street, noisy due to loud buskers. Our room was changed to a much quieter side of the building.

2026-06-07 • via Nuitee
P
Pastrana • solo_traveller • mx
10
Estancia maravillosa
Pros:

El servicio fue fenomenal! Sarai de front, alexander y emmanuel de bell boys! La cena en la terraza, volveremos! Mil gracias!

Cons:

Todo fue PERFECTO

2026-06-03 • via Nuitee
B
Barrita • couple • us
10
Excelente lugar 👍🏻👍🏻
Pros:

Está en el mero centro de la Ciudad de México y los desayunos en la terraza además de ricos con mucha variedad de comida tiene una excelente vista a Catedral. Excelente lugar. 👍🏻👍🏻

2026-06-03 • via Nuitee
J
Jean Carlo • family_with_children • cr
10
Mi experiencia fue satisfactoria en general, hasta que al salir me encontré con un individuo que no fue particularmente
Pros:

Me gustó todo realmente muy colonial y buen aseo en general.

Cons:

El establecimiento no proporciona información sobre las manifestaciones que puedan afectar el acceso, y tampoco ofrece asistencia para garantizar una llegada segura.

A diferencia de varios hoteles que cuentan con personal de maletería en las afueras para recibir a sus clientes, en este establecimiento no hay personal esperando en la entrada(Donde están los cierres).

Adicionalmente, al momento de la salida, uno de los encargados, de manera poco profesional, le indica al botones en voz alta que lleve a los clientes(mi esposa mi hija de 3 años y yo)“hasta la calle Tacuba”, déjenlos allí. Es importante señalar que el botones ya conoce la ruta, por lo que enfatizar este punto frente a los clientes resulta innecesario y podría interpretarse como una falta de respeto de muy mal gusto.

Experimentamos una desafortunada situación al efectuar el registro de salida de un hotel. Si bien comprendemos que ciertos aspectos escapan al control del establecimiento, consideramos que un servicio de excelencia debería incluir la coordinación de la salida de cada huésped con vehículos privados, asegurando su llegada lo más próxima posible a la entrada principal. Adicionalmente, sería conveniente que el personal de botones acompañara a los huéspedes hasta sus vehículos.

A pesar de los inconvenientes ocasionados por las obras viales o manifestaciones , la experiencia fue satisfactoria hasta el momento de encontrarnos con una persona de trato poco amable durante el proceso de salida.

2026-06-02 • via Nuitee
M
Marco Paulo Peluso • couple • br
10
2026-06-02 • via Nuitee
M
Marco Paulo Peluso • couple • br
10
2026-06-02 • via Nuitee
K
Kevin Alexander • extended_group • gt
10
2026-06-01 • via Nuitee
P
Pendroff • couple • us
9
A good taste of Mexico City; near Roma Norte, Reforma, and Polanco. Zocalo brings history to visit.
Pros:

I loved the hotel decor. The room, particularly the bathroom, could use an update. The hotel is beautiful and historic. The Jr. suite was nice and spacious, with a nice, large bathroom. An update I suggest is to redo the non-slip matting to get into the tub; it's old and very slippery, including a larger mat to step out onto, again because the marble floor is slippery. The lounge (24 hours a day was a very convenient touch for coffee, water, soda, and snacks, complimentary.

Cons:

The drawback of the location, at least when we are there (week of May 21 for 7 nights), is the protests and street closures. Not the hotel's fault, but you might want to consider this, as it was challenging to get in and out of the Zocalo square by any rideshare. Additional street closures impacted the ability to catch an Uber at times, often having to walk further to catch one. Traffic can also impact your activities. Leave early as traffic is excessive making your travels a little more difficult. There was major construction in Zocalo, impacting the noise and walking across the square. We heard the construction all night and while the view of Zocalo is super nice, the construction did have an impact.

2026-05-29 • via Nuitee
M
Marcus • couple • us
10
Had a great time
Pros:

Central location. Free coffee and snacks.

Cons:

N/a

2026-05-29 • via Nuitee
G
Getaway1945 • Couples • San Diego, California
10
Would absolutely return
Pros:

Fantastic staff, clean classic rooms, great breakfast with an amazing view, cozy bed and so much water pressure! Classic building! Would easily return.

2026-05-28 • via Tripadvisor
D
Daydream13350402398 • Family
10
Gran Hotel was AMAZING!
Pros:

Soon as we walked in the staff was very welcoming. We were very well taken care of and all the amenities that was included with our stay was incredible. Yael, Jesus, and Cristobal stood out to us that went above and beyond. We’ll be staying here in the future.

2026-05-26 • via Tripadvisor