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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Ironing service
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Car hire
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Board games/puzzles
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Concierge service
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Garage
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Historic Architecture and Gourmet Dining
Experience the charm of historic architecture at our 5-star hotel in Zocalo, Mexico City. Indulge in authentic Mexican cuisine at our gourmet restaurant with stunning views of Zócalo Plaza and the National Palace.
Luxurious Amenities and Services
Relax in comfort with bathrobes, slippers, and a minibar in each guest room. Stay connected with free WiFi and unwind at the gym. Our non-smoking hotel also offers laundry services and 12 meeting rooms for your convenience.
Prime Location and Nearby Attractions
Immerse yourself in the cultural heart of the city with a stay at Gran Hotel Ciudad de Mexico. Explore the Metropolitan Cathedral, the Presidential Palace with art by Diego Rivera, and the lush gardens of Castillo de Chapultepec, all just steps away.
Book your stay now and elevate your Mexico City experience at Gran Hotel Ciudad de Mexico.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Debit Cards are accepted as a form of payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 10 per day.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
me encantó todo la estancia fue increíble!
el buffet no era muy bueno creo que la calidad no va con la calidad de la estancia
Spectacular Building. Excellent location.
Rooms overlooking the street, noisy due to loud buskers. Our room was changed to a much quieter side of the building.
Está en el mero centro de la Ciudad de México y los desayunos en la terraza además de ricos con mucha variedad de comida tiene una excelente vista a Catedral. Excelente lugar. 👍🏻👍🏻
El servicio fue fenomenal! Sarai de front, alexander y emmanuel de bell boys! La cena en la terraza, volveremos! Mil gracias!
Todo fue PERFECTO
Me gustó todo realmente muy colonial y buen aseo en general.
El establecimiento no proporciona información sobre las manifestaciones que puedan afectar el acceso, y tampoco ofrece asistencia para garantizar una llegada segura.
A diferencia de varios hoteles que cuentan con personal de maletería en las afueras para recibir a sus clientes, en este establecimiento no hay personal esperando en la entrada(Donde están los cierres).
Adicionalmente, al momento de la salida, uno de los encargados, de manera poco profesional, le indica al botones en voz alta que lleve a los clientes(mi esposa mi hija de 3 años y yo)“hasta la calle Tacuba”, déjenlos allí. Es importante señalar que el botones ya conoce la ruta, por lo que enfatizar este punto frente a los clientes resulta innecesario y podría interpretarse como una falta de respeto de muy mal gusto.
Experimentamos una desafortunada situación al efectuar el registro de salida de un hotel. Si bien comprendemos que ciertos aspectos escapan al control del establecimiento, consideramos que un servicio de excelencia debería incluir la coordinación de la salida de cada huésped con vehículos privados, asegurando su llegada lo más próxima posible a la entrada principal. Adicionalmente, sería conveniente que el personal de botones acompañara a los huéspedes hasta sus vehículos.
A pesar de los inconvenientes ocasionados por las obras viales o manifestaciones , la experiencia fue satisfactoria hasta el momento de encontrarnos con una persona de trato poco amable durante el proceso de salida.
I loved the hotel decor. The room, particularly the bathroom, could use an update. The hotel is beautiful and historic. The Jr. suite was nice and spacious, with a nice, large bathroom. An update I suggest is to redo the non-slip matting to get into the tub; it's old and very slippery, including a larger mat to step out onto, again because the marble floor is slippery. The lounge (24 hours a day was a very convenient touch for coffee, water, soda, and snacks, complimentary.
The drawback of the location, at least when we are there (week of May 21 for 7 nights), is the protests and street closures. Not the hotel's fault, but you might want to consider this, as it was challenging to get in and out of the Zocalo square by any rideshare. Additional street closures impacted the ability to catch an Uber at times, often having to walk further to catch one. Traffic can also impact your activities. Leave early as traffic is excessive making your travels a little more difficult. There was major construction in Zocalo, impacting the noise and walking across the square. We heard the construction all night and while the view of Zocalo is super nice, the construction did have an impact.
Central location. Free coffee and snacks.
N/a
Fantastic staff, clean classic rooms, great breakfast with an amazing view, cozy bed and so much water pressure! Classic building! Would easily return.
Soon as we walked in the staff was very welcoming. We were very well taken care of and all the amenities that was included with our stay was incredible. Yael, Jesus, and Cristobal stood out to us that went above and beyond. We’ll be staying here in the future.
Astonishing interior, magnificent art deco architecture of hotel atrium especially the roof ! Wow ! Staff were impeccable. Terrace Restaurant with it's grand view of the main square, what a place for champagne brunch and starting your day ! Faultless. And the all day Lounge, a treat for hotel guests.
Cannot think of a single thing.
The hotel is just beautiful. The rooms were spotless. The front desk staff Andrea (goes by Andi) was so polite and helpful. She advised us on how to get around the city. We had breakfast which was included in our stay. The food was very good, big variety. We didnt get there too early and we still got a table with a view. The restaurant staff told me a little about the history of the building, which I suggest everyone should ask. Its wonderful to see how much pride they take in its rich history. I cannot say it enough, this hotel is so beautiful. I will definitely suggest this hotel to friends and family. I am also looking forward to staying here in the future.
Amazing is how I would like to start this review, from the moment we stepped into this beautiful building full of history we were astonished with it’s beauty and we knew we had picked the perfect place to spend a 5 night stay and celebrate my wife’s Birthday. From the moment we checked in with the wonderful and attentive staff at the front desk to the moment we checked out we were treated like royalty and that’s no joke trust me you will be treated with so much respect from each and every staff member starting from the bellboy to the housekeeper that made up our room and left it spotless each and every day,and that’s why they should be treated the same because they work so hard to make our stays as tourists the very best possible.I would like to send a very special thank you to all the amazing staff at La Terraza restaurant from Captain Javier Cienfuegos who went out of his way in reserving a table with the most spectacular view of the zocalo for my wife’s Birthday dinner and excellent customer service which I am thankful for, Captain Alejandro Barranco as well for his excellent customer service ,friendship and hospitality and the following staff that took care of us with so much care and respect, Jonathan, Alejandro,Fernando, Bruno, Pedro, Rodolfo, Vitte, Maria, Alejandro and all the rest, Thank You for your hospitality and friendship we will never forget. May God bless you all and May God continue to bless this beautiful piece of history Gran Hotel Ciudad De Mexico , we will definitely be back very soon.
Location, architecture
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