Grand Excelsior Hotel Bur Dubai

Hotels
•
Grand Excelsior
8.6 (232 reviews)
Kuwait Road - Bur Dubai, Dubai, 121545 , Dubai , AE
+971 4 359 9992

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
Health club
Nightclub
Free WiFi
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good food quality
Helpful staff (some)
Cons:
Poor maintenance and cleanliness
Unprofessional service from certain staff

Categories

Cleanliness
7.89
Several negative mentions regarding poor maintenance and cleanliness issues.
Service
9.16
Mixed feedback; some staff provided good service while others, particularly Mr. Johnson, were unprofessional.
Location
8.9
The hotel is conveniently located but the experience was overshadowed by other issues.
Room Quality
7.35
A complaint about excessive brightness in the room impacting sleep quality.
Amenities
8.88
Not specifically mentioned; assumed standard quality for this hotel tier.
Value for Money
8.84
Not specifically mentioned; assumed standard quality for this hotel tier.
Food and Beverage
8.89
General positive mentions of food quality.
Overall Experience
8.86
Mixed overall experience with both positive and negative elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:25

Property Description

Luxurious Spa and Recreational Amenities

Indulge in massages, body treatments, and more at our spa, while also enjoying our nightclub, health club, and outdoor pool.

Dining and Entertainment Options

Savor international cuisine at Docklands or try 24-hour room service. With multiple coffee shops, bars, and lounges, there's no shortage of delicious options.

Convenient Location and Upscale Accommodations

Centrally located near major attractions, our hotel offers spacious rooms with modern amenities like minibars, LCD TVs, and complimentary Wi-Fi.

Ready to experience luxury and comfort at Grand Excelsior Hotel Bur Dubai? Book your stay now for an unforgettable experience!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

8.6
Based on 232 reviews
Cleanliness: 7.89
Service: 9.16
Location: 8.9
Room Quality: 7.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.86
T
Tekletsiyon • solo_traveller • ae
8
2026-07-17 • via Nuitee
J
Joseph • couple • in
10
2026-07-17 • via Nuitee
A
ashwath • solo_traveller • ae
6
2026-07-16 • via Nuitee
T
Tzvi • solo_traveller • il
10
جيدة جدا
Pros:

الموقع جيد وبالمنطقة التي طلبتها بالنسبة للافطار لقد طلبت ان يكون مشمولا بحساب الغرفة فوجئت انه ليس كذلك وكان علي الدفع يوميا بالاستقبال قبل الدخول مزعج قليلا لكن لا باس بالنسبة لنوعية الطعام على ما يبدو انه هناك اهتمام للطبقة الهندية بالفندق ينقصه ماكولات شرقية زيتون مثلا لا يوجد او مخللات وحتى اجبان لم يكن بينما يوجد اطباق عدة هندية لا نعرفها

Cons:

الدفع اليومي للافطار في الاستقبال

2026-07-15 • via Nuitee
R
Resituto • couple • ae
10
2026-07-15 • via Nuitee
S
Soares • couple • ie
10
2026-07-15 • via Nuitee
M
Manik • family_with_children • gb
9
2026-07-15 • via Nuitee
S
Shibin • family_with_children • ae
9
Happy
Pros:

Got a free updatio

2026-07-13 • via Nuitee
A
Abrar • couple • ae
9
2026-07-13 • via Nuitee
D
Dany Kurian Jacob • solo_traveller • in
7
2026-07-12 • via Nuitee
هدى • family_with_children • sa
10
سشكرا
Pros:

كل شيء كان وائع

Cons:

لاشيء

2026-07-12 • via Nuitee
M
Moataz • family_with_children • ae
6
2026-07-12 • via Nuitee
P
Phil • family_with_children • au
5
Pros:

“Excellent reception and room service. Fresh water was supplied daily and the beds were always made to a high standard. Breakfast was acceptable and generally fine for a short stay.”

Cons:

“We experienced some discomfort due to the security guard in the lounge area on multiple occasions. Additionally, the shower water temperature was only lukewarm, and the coffee served at breakfast did not meet expectations. We also felt the hotel was not particularly accommodating for children, influenced in part by the security guard’s approach. Unfortunately, based on our experience, we would be hesitant to recommend this hotel for a family stay.”

2026-07-12 • via Nuitee
F
FAVAZ BIN • couple • ae
10
Must try
Pros:

Rooms

Cons:

TV

2026-07-11 • via Nuitee
M
Mudassar • couple • ae
1
2026-07-11 • via Nuitee
S
SAEED • solo_traveller • ae
10
Pros:

Grand Excelsior always my choice... thanks Mr. Ahmad and Mr. Hassan for the best service

2026-07-11 • via Nuitee
A
Ashraf • couple • ae
4
Pros:

AC is very bad

2026-07-11 • via Nuitee
S
SAEED • solo_traveller • ae
10
2026-07-11 • via Nuitee
S
SAEED • solo_traveller • ae
10
2026-07-11 • via Nuitee
Z
ziad0544116363 • solo_traveller • ae
10
Pros:

The suite that they upgrade me,the facilities,the lication for me,the welcoming,and the cooperation of all receptionists,special thanks for mr Danish,Gem,Ali,and all the reception team,but really all the staff of the hotel

Cons:

None

2026-07-11 • via Nuitee