Best Western Plus Newport News

Hotels
•
Best Western Plus
6.6 (365 reviews)
500 Operations Drive , Hickory , US
+1 757-952-1182

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good location (close to CNU, highway, stores)
Perceived good value for price
Pool available
Well-lit parking and plenty of luggage carts
Comfortable bed mentioned by one guest
Cons:
Mold and mildew odor reported
Filthy/stained pull-out mattresses and couches
Aging/outdated facility and carpets
Water leaks and ceiling leaks in rooms
Breakfast not replenished/cold and poor quality
Poor room maintenance (stains, holes, rusty fixtures)
Inconsistent or poor responsiveness from hotel staff

Categories

Cleanliness
2.5
Consistently negative in reviews: mold, mildew odor, stained and filthy pull-out mattress, dirty washcloth left in bathroom, stained couches and carpets.
Service
8.5
Mixed: one mention of staff being kind, but multiple reports of poor responsiveness (not offered another room after leak, no response when trying to contact hotel). Overall service appears adequate but inconsistent.
Location
9.5
Frequently praised: close to CNU, near highway and stores, convenient to venues — clear strength for the property.
Room Quality
3
Multiple complaints about aging facility, worn carpets, very hard or cratered mattresses, water leaks, stained walls and tubs, and general room disrepair.
Amenities
8
Amenities like pool, luggage carts, well-lit parking and a ‘deluxe’ breakfast setup were noted positively, though execution (breakfast replenishment) was problematic.
Value for Money
9
Several guests explicitly said it was a good value or acceptable for the price (‘you get what you pay for’, ‘nice for the value’), making value perception relatively strong despite issues.
Food and Beverage
4
Breakfast quality criticized: cold biscuits and gravy, eggs not replenished, overall food described poorly (compared to institutional food).
Overall Experience
8.3
Overall mixed experience: very convenient location and decent value, but serious cleanliness and room-condition issues negatively impacted stays for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location
Located just 2 miles from Newport News/Williamsburg International Airport and close to major attractions, Best Western Plus Newport News offers easy access to everything you need.

Comfortable Rooms and Amenities
Relax in our classic rooms equipped with a large work desk, sofa, microwave, refrigerator, and coffee maker. Stay entertained with cable TV and HBO, and stay connected with free Wi-Fi. Enjoy the convenience of a spa bath, gym, and outdoor pool with a sun deck.

Deluxe Services
Start your day with a complimentary continental breakfast and take advantage of our business center. With the Virginia Air and Space Museum just a short drive away, your stay at Best Western Plus Newport News is sure to be memorable.

Book your stay now and experience the best of Newport News!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.6
Based on 365 reviews
Cleanliness: 2.5
Service: 8.5
Location: 9.5
Room Quality: 3
Amenities: 8
Value for Money: 9
Food and Beverage: 4
Overall Experience: 8.3
R
Rita • solo_traveller • us
4
Pros:

The location

Cons:

The facility was showing age, carpets in room;hall and stairwell. I could deal with that but while I was waiting to check in, guest was complaining of mold on the couch and in my room there was signs of mold and stains on the couch.

2026-10-27 • via Nuitee
T
Tom • solo_traveller • us
4
2026-10-27 • via Nuitee
H
Henry • couple • us
8
It was a nice place to stay for the value.
Pros:

Location and the value. Very close to the highway.

Cons:

The pullout sofá had a filthy mattress and should probably be replaced in room 210. We had a guest with us that had to leave because it was so dirty. Also there was a dirty wash cloth hanging in the bathroom before we arrived.

2026-10-26 • via Nuitee
B
Boggs • couple • us
5
You get what you pay for.
Pros:

Close to CNU. Decent TV. That’s about it.

Cons:

Mattress looks like it was made during the Regan administration. Hard as a rock with big craters in the middle. Also the fire alarm went off twice while there and was turned off pretty quickly but still disturbed me.

2026-10-26 • via Nuitee
L
Lethia • family_with_children • us
6
Pros:

Pool usage. Deluxe breakfast. Well lighted parking lot. They had plenty of rolling luggage carts to be used. Sink outside the bathroom.

Cons:

There was a mold odor in the bathroom. I was on the 1st floor with a water leak from the ceiling right next to the bed onto the nightstand. I reported and was not offered another room. I had to wipe the area at times. There was a shortage of washcloths. I had 5 in my party and was not provided with enough washclothes or towels. The mattress on the pull out bed was filthy. We could not use it.
.

2026-10-25 • via Nuitee
R
Robert • solo_traveller • us
9
I liked my stay at the Best Western. It was convenient to the venue I was attending.
Pros:

The room was clean and the bed was very comfortable. The bathroom was very nice as well.

Cons:

I visited the breakfast area Sunday morning. The eggs were gone, not replenished. The biscuits were cold as well as the sausage gravy. I did not eat anything.

2026-10-13 • via Nuitee
S
Strack • solo_traveller • us
3
Pros:

Location

Cons:

Dirty, outdated, weird smell, stained matress, shower caulking loos, fixtures rusty. No extra linens to replace dirty, when asked for. Food reminded me of nursing home, hospital food.

2026-10-12 • via Nuitee
A
Antonio • couple • us
2
2026-10-11 • via Nuitee
C
Courtney • couple • us
5
Would not stay again
Pros:

Good location

Cons:

Stains on the walls , stains kn the bath tub , holes in the wall and and roof , couch had a huge stain on one side . We didn’t feel comfortable to sleep or sit on it .

2026-09-07 • via Nuitee
R
Rebecca • family_with_children • us
6
Pros:

The location was good and the suite was nice for our first stay.

Cons:

I stayed there for 1 week, left for a couple days and came back. Our room for the second was on the 3rd floor and there was a small water leak. Decided to leave and stay somewhere else. Been trying to contact the hotel but never received a response back.

2026-09-03 • via Nuitee
R
Rodrick • couple • us
9
2026-09-01 • via Nuitee
N
Norma • solo_traveller • us
3
The rooms were not to my expectations and the Breakfast bagel was hard. Staff was kind.
Pros:

Location near stores

Cons:

First night out room was cold the carpet was damp and it smelled like mildew. The bathroom tub was slippery and my friend fell. We asked to be moved to another room the next day and were moved to a better room still smelled a little mildew but was better than the first room.

2026-08-27 • via Nuitee
R
Rae-shell • solo_traveller • us
8
2026-08-20 • via Nuitee
J
Joseph • couple • us
10
2026-08-15 • via Nuitee
N
nikkin614 • Family • Brooklyn, New York
2
1 star at best
Pros:

Upon check in the front desk was friendly. I asked if they would hold our luggage until the check in time and he was able to get early check in. After this it steadily went down hill. The room on the ground floor was dirty and run down. The couch cushions were stained and souled; the bathroom had hair and dirt. I asked the front desk to change rooms. After an hour we switched to the 3rd floor which was slightly cleaner, but missing a security latch. That evening we discovered the toilet was clogged, I called the front desk and was told to come downstairs and get the plunger. I asked if they could bring it up and was told no. Within 5 minutes I went to the front desk and then waited 15 minutes for the front desk to find a plunger. Eventually he came back with dollar store plunger in a white trash bag and handed it to me. The next morning we get up to get breakfast and there was a sign about the oven being out of service so there's no way to cook, toast or heat breakfast. The pancake maker was producing raw pancakes. They also ran out of milk for the cereal. I have requested someone get back to serveral times and no one has. I have video and pictures of it all. I confirmed talking to a couple that were leaving that day, the breakfast had been unavailable for atleast 3 days before our arrival. Common courtesy would be to notify us ahead of time, giving me the option to find a different hotel. *** update after reaching out to dispute the charges with Hotels .com, the front desk reported I never complained to them and breakfast was available despite the pictures of the sign declaring the oven not working. Terrible experience.

2026-08-13 • via Tripadvisor
A
Alma • couple • us
8
2026-08-11 • via Nuitee
B
BWashington88 • solo_traveller • us
10
2026-08-10 • via Nuitee
M
Marilyn • couple • us
8
I was satisfied with what I paid for
Pros:

Location cleanliness. Staff courteous

Cons:

Crack in mirror. Couldn’t put the lever down for shower/ stayed in shower mode. Window needs blinds. Curtains not enough covering

2026-08-05 • via Nuitee
K
Kameko • solo_traveller • us
10
2026-08-04 • via Nuitee
T
Tadisch • solo_traveller • us
3
2026-08-04 • via Nuitee