Best Western Plus Newport News

Hotels
•
Best Western Plus
7.4 (524 reviews)
500 Operations Drive , Hickory , US
+1 757-952-1182

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Quiet atmosphere
Cons:
Cleanliness issues
Maintenance required
Inconsistent room quality

Categories

Cleanliness
5.86
Multiple complaints about cleanliness, including dirty rooms and mold issues.
Service
8.83
Staff received positive feedback for being helpful and friendly.
Location
8.37
Location was frequently mentioned as a positive aspect.
Room Quality
6.32
Concerns about bugs, musty smells, and some furniture needing maintenance.
Amenities
6.85
Some amenities were lacking such as coffee and hair dryers.
Value for Money
6.31
Some guests felt the hotel was overpriced for the quality received.
Food and Beverage
8.86
Breakfast received positive reviews for quality and variety.
Overall Experience
7.83
Most guests expressed a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:34

Property Description

Convenient Location
Located just 2 miles from Newport News/Williamsburg International Airport and close to major attractions, Best Western Plus Newport News offers easy access to everything you need.

Comfortable Rooms and Amenities
Relax in our classic rooms equipped with a large work desk, sofa, microwave, refrigerator, and coffee maker. Stay entertained with cable TV and HBO, and stay connected with free Wi-Fi. Enjoy the convenience of a spa bath, gym, and outdoor pool with a sun deck.

Deluxe Services
Start your day with a complimentary continental breakfast and take advantage of our business center. With the Virginia Air and Space Museum just a short drive away, your stay at Best Western Plus Newport News is sure to be memorable.

Book your stay now and experience the best of Newport News!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 524 reviews
Cleanliness: 5.86
Service: 8.83
Location: 8.37
Room Quality: 6.32
Amenities: 6.85
Value for Money: 6.31
Food and Beverage: 8.86
Overall Experience: 7.83
C
Courtney • couple • us
5
Would not stay again
Pros:

Good location

Cons:

Stains on the walls , stains kn the bath tub , holes in the wall and and roof , couch had a huge stain on one side . We didn’t feel comfortable to sleep or sit on it .

2026-09-07 • via Nuitee
R
Rebecca • family_with_children • us
6
Pros:

The location was good and the suite was nice for our first stay.

Cons:

I stayed there for 1 week, left for a couple days and came back. Our room for the second was on the 3rd floor and there was a small water leak. Decided to leave and stay somewhere else. Been trying to contact the hotel but never received a response back.

2026-09-03 • via Nuitee
R
Rodrick • couple • us
9
2026-09-01 • via Nuitee
N
Norma • solo_traveller • us
3
The rooms were not to my expectations and the Breakfast bagel was hard. Staff was kind.
Pros:

Location near stores

Cons:

First night out room was cold the carpet was damp and it smelled like mildew. The bathroom tub was slippery and my friend fell. We asked to be moved to another room the next day and were moved to a better room still smelled a little mildew but was better than the first room.

2026-08-27 • via Nuitee
R
Rae-shell • solo_traveller • us
8
2026-08-20 • via Nuitee
J
Joseph • couple • us
10
2026-08-15 • via Nuitee
N
nikkin614 • Family • Brooklyn, New York
2
1 star at best
Pros:

Upon check in the front desk was friendly. I asked if they would hold our luggage until the check in time and he was able to get early check in. After this it steadily went down hill. The room on the ground floor was dirty and run down. The couch cushions were stained and souled; the bathroom had hair and dirt. I asked the front desk to change rooms. After an hour we switched to the 3rd floor which was slightly cleaner, but missing a security latch. That evening we discovered the toilet was clogged, I called the front desk and was told to come downstairs and get the plunger. I asked if they could bring it up and was told no. Within 5 minutes I went to the front desk and then waited 15 minutes for the front desk to find a plunger. Eventually he came back with dollar store plunger in a white trash bag and handed it to me. The next morning we get up to get breakfast and there was a sign about the oven being out of service so there's no way to cook, toast or heat breakfast. The pancake maker was producing raw pancakes. They also ran out of milk for the cereal. I have requested someone get back to serveral times and no one has. I have video and pictures of it all. I confirmed talking to a couple that were leaving that day, the breakfast had been unavailable for atleast 3 days before our arrival. Common courtesy would be to notify us ahead of time, giving me the option to find a different hotel. *** update after reaching out to dispute the charges with Hotels .com, the front desk reported I never complained to them and breakfast was available despite the pictures of the sign declaring the oven not working. Terrible experience.

2026-08-13 • via Tripadvisor
A
Alma • couple • us
8
2026-08-11 • via Nuitee
B
BWashington88 • solo_traveller • us
10
2026-08-10 • via Nuitee
M
Marilyn • couple • us
8
I was satisfied with what I paid for
Pros:

Location cleanliness. Staff courteous

Cons:

Crack in mirror. Couldn’t put the lever down for shower/ stayed in shower mode. Window needs blinds. Curtains not enough covering

2026-08-05 • via Nuitee
K
Kameko • solo_traveller • us
10
2026-08-04 • via Nuitee
T
Tadisch • solo_traveller • us
3
2026-08-04 • via Nuitee
A
Amy • family_with_children • us
5
Not the best not the worst
Pros:

the location was very convenient , the room was a large size

Cons:

The beds were not comfortable , the ice machine on our floor was out of service. No soda in the pop machine , the breakfast was not what was advertised . At the price we paid it should have been better. I should not have had to go to another floor to get ice / drinks .

2026-07-23 • via Nuitee
A
Ann • couple • us
6
Good price for area, comfortable room but run down and disappointing breakfast for a Wyndham.
Pros:

Location very close to airport and convenient to many shops/restaurants.

Cons:

Run down, the breakfast was very disappointing, often 1 staff running front desk and breakfast area. Didn’t have cups for juice some days, breakfast cases empty. Very limited choices. Pool and hot tub low on water so filter struggling.

2026-07-22 • via Nuitee
J
John • solo_traveller • us
4
I’d never stay there again.
Pros:

I liked the location and that’s about it!

Cons:

The property is OLD. There was NO Direct TV (it was offline the entire two night stay). The toilet seat was about to fall off. There was Rust in the shower and around the toilet. The toilet was about to run over, so they moved us to another Room. The second room was much better. The breakfast was very minimal and the Coffee machine was out of Decaf so I just grabbed a Banana.

2026-07-20 • via Nuitee
B
Brown • solo_traveller • us
6
2026-07-20 • via Nuitee
T
Thompson • couple • us
10
We enjoyed our stay!
Pros:

It was clean, they had a good breakfast, and the staff were amazing!

Cons:

I didn’t like that I had to leave the property. I enjoyed my stay

2026-07-13 • via Nuitee
R
Rodrick • solo_traveller • us
10
2026-07-10 • via Nuitee
R
Rodrick • solo_traveller • us
10
2026-07-10 • via Nuitee
A
Amy • family_with_children • us
3
Would never stay here again.
Cons:

Breakfast was terrible. Everyday something new was out of order. Coffee pot in room with no coffee. No ice the entire stay.

2026-07-09 • via Nuitee