The Manchester Deansgate Hotel, by IHG

Hotels
Hilton Hotels & Resorts
8.1 (4954 reviews)
303 Deansgate , Manchester , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean room
Great views
Good location
Pool facilities
Cons:
Poor customer service
Bathroom functionality issues
High costs
WiFi issues

Categories

Cleanliness
8.6
Room was clean but bathroom was dated and had strange functionalities.
Service
7.6
Poor customer service and lack of transparency regarding charges.
Location
9.6
Great location on Deansgate with easy access to bars and restaurants.
Room Quality
8.1
Great views from room; however, bathroom functionality issues.
Amenities
8.1
Small gym and issues with TV and WiFi connectivity.
Value for Money
7.6
Expensive hotel with higher expectations not met due to added charges.
Food and Beverage
6.6
Miscommunication regarding meal allowances and lack of dessert.
Overall Experience
8.6
Overall enjoyable stay but marred by service and communication issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:29

Property Description

Luxurious Spa and Wellness Facilities
Indulge in relaxation at the elegant indoor swimming pool, sauna, and steam room. Stay active in the fully equipped fitness center for a rejuvenating experience.

Stylish and Spacious Rooms with City Views
Enjoy the modern decor, floor-to-ceiling windows, and vibrant art in the large rooms. Unwind while taking in the impressive city views from the comfort of your room.

Fine Dining and Spectacular Views
Savor fine British cuisine at the intimate Podium Restaurant and sip on classic cocktails at Cloud 23 bar with breathtaking views. Room service is also available for a cozy night in.

Experience luxury and convenience at Hilton Manchester Deansgate. Book now for an unforgettable stay amidst iconic surroundings.

Important information:

The breakfast price shown only applies if breakfast is ordered at the time of booking. An additional cost is added if breakfast is ordered at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAN

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 2 years old to 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 45 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 4954 reviews
Cleanliness: 8.6
Service: 7.6
Location: 9.6
Room Quality: 8.1
Amenities: 8.1
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 8.6
H
Howes couple gb
9
2026-05-30 via Nuitee
D
Darren couple gb
10
Pros:

Lovely hotel.

Cons:

The bed was not very comfy and did not sleep well during our 2 nights stay.

2026-05-28 via Nuitee
L
Lewis solo_traveller gb
10
I have stayed here for a single night and had to come back for the weekend. The hotel has spa facilities included in the
Pros:

Very well designed very easy access a lot on offer included in the price and rooms and views are 10/10

Cons:

Nothing at all.

2026-05-28 via Nuitee
D
donnelly couple gb
10
The staff were great, fantastic location
Pros:

The location and it was quiet considering the trains & trams close by

Cons:

The cloud bar was a little dated, the carpet needs replaced, looks like the furniture & fixtures hadn’t been changed in years, the pool area looked dated also

2026-05-26 via Nuitee
Z
Zoe solo_traveller au
3
Pros:

The view and the location

Cons:

The staff .and hotel
Staff rude .hotel old .tatty all sides had stains and carpet all stained .no parking

2026-05-26 via Nuitee
A
Anton Palaco Correa couple gb
8
Good location and views, but let down by service and expensive drinks
Pros:

The room was clean, comfortable, and well-presented, with a really nice view which added to the overall experience. The breakfast was also very good, with a good variety of options to choose from.
The location was convenient, and having access to Cloud 23 was a great bonus, it’s a nice spot with a great atmosphere and views over the city. Overall, the hotel itself felt modern and well maintained, which made for an enjoyable stay.

Cons:

The staff were not very friendly and often came across as quite moody, which made the overall experience feel less welcoming than expected. Customer service didn’t match the standard you’d expect from a hotel of this level.
The drinks were also quite expensive, particularly at the bar, and didn’t always feel like good value for money.
At times, the atmosphere felt a bit inconsistent, while the hotel itself is nice, the service and pricing took away from what could have been a much better stay. Improving staff attitude and offering better value on drinks would really enhance the overall experience.

2026-05-26 via Nuitee
S
sweta solo_traveller gb
10
Pros:

Was here for a one night conference, very comfortable space.

2026-05-25 via Nuitee
J
Jake solo_traveller gb
9
2026-05-25 via Nuitee
A
Assim couple fr
10
Great Hotel , Nice skybar and good location !
2026-05-25 via Nuitee
B
Brian solo_traveller gb
8
Pros:

Great location handy for tram, pubs and restaurants. Great view from room and good to have bath as well as shower.

2026-05-25 via Nuitee
H
Haydn extended_group gb
7
Pros:

Great location

Cons:

After being told we could visit Cloud Bar on site, we weren’t allowed in despite there being plenty of vacant tables

2026-05-25 via Nuitee
R
Renton solo_traveller gb
6
Pros:

Loved how calm and relaxing it is the staff are very professional and polite

2026-05-25 via Nuitee
A
Annette couple gb
7
2026-05-25 via Nuitee
T
Tammy couple gb
10
Breakfast choice amazing
Pros:

Veryclean comfortable bed nothing was too much trouble

Cons:

None

2026-05-24 via Nuitee
N
Nicola couple gb
10
Quality hotel and lovely staff
Pros:

Staff on the check in desk could not have been more welcoming, friendly and helpful. They allocated us rooms earlier than we expected which was fantastic as we were a wedding party. A great choice of food for breakfast and lovely quality.

Cons:

Nothing

2026-05-24 via Nuitee
R
Rebecca family_with_children gb
8
Happy
Pros:

Alot of choice for breakfast

Cons:

Some of the cooked breakfast was a bit dry and over cooked.
Had room service for dinner, didn't actually receive what we ordered, no chips provided, we got tortilla crisps

2026-05-24 via Nuitee
A
Andrew solo_traveller gb
10
2026-05-23 via Nuitee
N
Natasha solo_traveller gb
10
2026-05-23 via Nuitee
M
Mikko extended_group fi
10
2026-05-23 via Nuitee
I
Ian solo_traveller gb
7
2026-05-22 via Nuitee