The Westin Boston Seaport District

Hotels
Westin
8.6 (1851 reviews)
425 Summer Street , Boston , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Exceptional service
Great location
Good breakfast
Cons:
Need for microwave in the room
Some rooms require modernization

Categories

Cleanliness
8.54
Rooms are clean, standard quality for this hotel tier.
Service
9.01
Exceptional service, staff was friendly and attentive.
Location
8.75
Great location, safe and walkable area, close to downtown.
Room Quality
8.3
Rooms are nice but some require modernization.
Amenities
8.53
Amenities are satisfactory, with a good breakfast buffet.
Value for Money
8.49
Good value for the quality received during the stay.
Food and Beverage
8.64
Buffet experience was great but could use slight improvements.
Overall Experience
8.51
Wonderful overall experience with exceptional staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 11:57

Property Description

Luxurious Accommodations
Experience a tranquil stay at The Westin Boston Seaport District, where modern guestrooms await with upscale amenities including a flat-screen TV and Starbucks® Coffee.

Culinary Delights
Indulge in a variety of dining options, from seasonal dishes at Sauciety to Irish fare at MJ O’Connor’s bar. Sip on craft cocktails at Birch Bar or socialize at City Bar with a selection of spirits and craft beers.

Wellness and Convenience
Relax in the heated indoor pool or whirlpool, stay active with New Balance® gear, and unwind at the fitness center. With a business center, multilingual staff, and prime location near top attractions, your stay is sure to be seamless.

Book now for an unforgettable stay at The Westin Boston Seaport District.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Location

Property Accessibility

Total Disability Score: 82.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, electric
  • Entrance Door Width: 95
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 12
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 1851 reviews
Cleanliness: 8.54
Service: 9.01
Location: 8.75
Room Quality: 8.3
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.64
Overall Experience: 8.51
P
Pascal solo_traveller ca
9
2026-08-29 via Nuitee
M
Meghan couple us
10
2026-08-28 via Nuitee
J
Juliana solo_traveller us
8
Pros:

Breakfast was delicious and the servers were lovely

Cons:

Night staff were kind of rude

2026-08-23 via Nuitee
L
Luigino family_with_children it
9
Nel complesso tutto eccellente, posizione, pulizie, prima colazione. Davvero un ottimo hotel
Pros:

Nel complesso tutto eccellente, posizione, pulizie, prima colazione. Davvero un ottimo hotel

Cons:

niente

2026-08-17 via Nuitee
T
Tricia solo_traveller us
10
Older design, with the bath tub that I love it.
Pros:

The quietness, no noise from AC, and the corridor. The elevator is always fast.

2026-08-16 via Nuitee
J
Joe couple us
10
Pros:

Everything I have no complaints whatsoever

2026-08-11 via Nuitee
J
Judith solo_traveller us
10
2026-08-09 via Nuitee
R
Rita extended_group sr
6
2026-08-09 via Nuitee
T
Tasuku solo_traveller jp
8
2026-08-08 via Nuitee
L
Lynch extended_group us
6
Pros:

Breakfast was good

Cons:

Price per night too high.

2026-08-07 via Nuitee
F
Fisher family_with_children us
5
Underwhelming
Pros:

The front entrance Is beautiful and asthetic

Cons:

Our room was not ready at 4pm nor were most rooms, huge line for people checking in. The front desk was not helpful unless you requested a manager. Our room had wine stains on the sheets and bathroom was not cleaned prior to arrival. The pool was not clean, filler was broken and brown, water was incredibly foggy and not very warm.

2026-08-04 via Nuitee
A
Aruna couple us
7
Overall stay was good. The bed is exceptional. The inhouse restaurant and bar are great and convenient with vouchers. Th
Pros:

The bed, restaurant, walking distance at least to seaport harbor

Cons:

The room had a lingering smell and front desk staff didn’t address it or change room.

2026-08-02 via Nuitee
B
Brendan couple us
10
Wonderful stay - will be staying in the future
Pros:

Stunning property, staff and amenities were second to none

Cons:

Nothing

2026-07-24 via Nuitee
E
Efrain solo_traveller cr
9
2026-07-22 via Nuitee
P
Patrick solo_traveller ie
8
Cons:

Check in was very slow- only fault

2026-07-22 via Nuitee
R
Rinehart solo_traveller us
8
2026-07-22 via Nuitee
C
Caroline couple ca
9
2026-07-13 via Nuitee
W
wenhui family_with_children cn
6
入住慢,等了两个小时才拿到房卡
Pros:

床品很舒服

Cons:

设施比较旧,房间里电话和电吹风都是坏的

2026-07-12 via Nuitee
H
Hasbrouck couple us
1
Never again
Pros:

Locatio very god for Seaport District

Cons:

The check in process was a nightmare. Checked in Friday July 10th (or tried to). Staff declared 4 pm was "the time for the start of check-in". Travel frequently and have never heard of such a thing.. After waiting in lone to check in for 25 minutes at about 4 pm I was told my room was not ready and there were about 200+ other rooms also not yet available. Was told they would text me when room was available. When we left for our dinner reservations at 5:30 (room still not available) we needed to check out luggage at the concierge. It appears others received notification of their room being available as the line snaked across the lobby for people to get their keys (yes you need to get in lone and check in twice). Never received that text my room was available, I call from our dinner location and was told our room was available. Management and check in cleaning process a nightmare. Stay away, many other more professionally run places to stay.

2026-07-12 via Nuitee
A
Amanda couple us
1
An utter nightmare
Pros:

Location only

Cons:

check in staff, 3 hour check in delay, broken hvac in room

2026-07-12 via Nuitee