BYPILLOW Castellana

Hotels
•
BYPILLOW
8.6 (4222 reviews)
Julián Besteiro 37 , Madrid , es
+34 915 79 97 38

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good breakfast
Cons:
Noise issues
High prices
Room condition

Categories

Cleanliness
8.3
Clean and tidy rooms were often mentioned, but noise issues affected perceived cleanliness.
Service
9.07
Most reviews highlighted helpful and attentive staff.
Location
9.31
Consistently praised as excellent and convenient.
Room Quality
7.76
Several complaints about room conditions and noise levels.
Amenities
8.68
Amenities were generally regarded positively, though some felt certain aspects were lacking.
Value for Money
8.04
Some felt the prices were high compared to the quality and services provided.
Food and Beverage
8.8
Food quality, especially breakfast, received good reviews, though pricing overshadowed more positive sentiments.
Overall Experience
8.87
Overall satisfaction was good, with a strong likelihood of return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:05

Property Description

Modern Accommodation in Madrid's Financial District

Luxurious Rooms and Amenities
Experience comfort and convenience in our well-equipped rooms with flat-screen TVs, air conditioning, and complimentary water. Relax in our seasonal outdoor pool and start your day with a delicious buffet breakfast.

Prime Location for Business and Leisure
Located in the heart of Madrid's financial district, near Plaza de Cuzco and Santiago Bernabeu stadium, our hotel offers easy access to top attractions. With a Metro station nearby, exploring the city is a breeze.

Convenient Facilities and Services
Enjoy free WiFi, private parking, and a hairdryer in every room. Whether you're here for business or pleasure, Luze Castellana ensures a pleasant stay. Book now for an unforgettable experience!

Important information:

Please note that when booking more than 4 rooms, different policies and additional supplements may apply.

Please note that the credit card given in your reservation will not be charged. The property will contact you with further payment details.Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 4222 reviews
Cleanliness: 8.3
Service: 9.07
Location: 9.31
Room Quality: 7.76
Amenities: 8.68
Value for Money: 8.04
Food and Beverage: 8.8
Overall Experience: 8.87
V
Viktoria • solo_traveller • ua
10
Pros:

El personal de recepción es muy amable y responde a todas tus preguntas.Hay un cajero automático con café y, por cierto, es muy práctico. La habitación también dispone de hervidor eléctrico, café, café descafeinado, té y azúcar. Me gustó este hotel, y si vuelvo a Madrid, me alojaré aquí de nuevo. Se lo recomiendo.

2026-07-25 • via Nuitee
F
Francisco Andres • solo_traveller • es
9
2026-07-24 • via Nuitee
S
Shafquat • couple • pk
10
2026-07-24 • via Nuitee
M
MIGUEL • solo_traveller • es
8
2026-07-23 • via Nuitee
V
Vladimir • family_with_children • rs
7
Very good
Pros:

Clean

Cons:

Nothing

2026-07-23 • via Nuitee
D
Diana • solo_traveller • es
10
Pros:

Pedí un cambio de Cama individual a una doble y lo hicieron son problema.

Cons:

Me gustó la limpieza , la tranquilidad y hospitalidad del ñugar

2026-07-23 • via Nuitee
O
Ornella • couple • es
7
Buena
Pros:

Ubicación

Cons:

El aire deberían de revisarlo no enfría bien

2026-07-23 • via Nuitee
S
Sergio • couple • es
10
Excelente
Pros:

Habitación excelente. Todo muy limpio y personal muy amable. Llevábamos perrito y todo genial, como en casa

2026-07-22 • via Nuitee
I
Ismael • family_with_children • es
8
Cons:

Por web vi que tenían psicina pero al llegar me dijeron que la estaba en obras

2026-07-22 • via Nuitee
S
sanshoos • solo_traveller • au
8
2026-07-22 • via Nuitee
B
Bayon • couple • es
9
2026-07-22 • via Nuitee
D
Dariusz • family_with_children • pl
9
2026-07-21 • via Nuitee
K
Katya • solo_traveller • es
9
Pros:

Que es muy cómodo

Cons:

No hay parking y las habitaciones son un poco pequeñas

2026-07-21 • via Nuitee
D
Duman • solo_traveller • sk
10
2026-07-21 • via Nuitee
M
Manuel • couple • es
7
Buen hotel
2026-07-21 • via Nuitee
J
Juanjo • family_with_children • es
10
Pros:

Todo muy limpio y el recepcionista muy educado y servicial

2026-07-21 • via Nuitee
F
Fabiola • couple • es
7
normal
2026-07-21 • via Nuitee
A
Alba • extended_group • es
10
2026-07-21 • via Nuitee
Q
Queipo • couple • es
8
2026-07-21 • via Nuitee
A
Anita • extended_group • au
9
I would stay here again but I think the middle of summer is not a good time to do pool maintenance.
Pros:

Location was good and breakfast was also decent.

Cons:

In the middle of a heatwave, the pool was closed. We were so looking forward to a swim. This was very disappointing.

2026-07-21 • via Nuitee