BYPILLOW Castellana

Hotels
•
BYPILLOW
8.6 (3985 reviews)
Julián Besteiro 37 , Madrid , es

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good breakfast
Cons:
Noise issues
High prices
Room condition

Categories

Cleanliness
8.3
Clean and tidy rooms were often mentioned, but noise issues affected perceived cleanliness.
Service
9.07
Most reviews highlighted helpful and attentive staff.
Location
9.31
Consistently praised as excellent and convenient.
Room Quality
7.76
Several complaints about room conditions and noise levels.
Amenities
8.68
Amenities were generally regarded positively, though some felt certain aspects were lacking.
Value for Money
8.04
Some felt the prices were high compared to the quality and services provided.
Food and Beverage
8.8
Food quality, especially breakfast, received good reviews, though pricing overshadowed more positive sentiments.
Overall Experience
8.87
Overall satisfaction was good, with a strong likelihood of return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:05

Property Description

Modern Accommodation in Madrid's Financial District

Luxurious Rooms and Amenities
Experience comfort and convenience in our well-equipped rooms with flat-screen TVs, air conditioning, and complimentary water. Relax in our seasonal outdoor pool and start your day with a delicious buffet breakfast.

Prime Location for Business and Leisure
Located in the heart of Madrid's financial district, near Plaza de Cuzco and Santiago Bernabeu stadium, our hotel offers easy access to top attractions. With a Metro station nearby, exploring the city is a breeze.

Convenient Facilities and Services
Enjoy free WiFi, private parking, and a hairdryer in every room. Whether you're here for business or pleasure, Luze Castellana ensures a pleasant stay. Book now for an unforgettable experience!

Important information:

Please note that when booking more than 4 rooms, different policies and additional supplements may apply.

Please note that the credit card given in your reservation will not be charged. The property will contact you with further payment details.Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3985 reviews
Cleanliness: 8.3
Service: 9.07
Location: 9.31
Room Quality: 7.76
Amenities: 8.68
Value for Money: 8.04
Food and Beverage: 8.8
Overall Experience: 8.87
P
Pascual • couple • es
9
Comodidad y buena localización
Pros:

Muy cómodo, tiene lo que hay que tener en la habitación, se vio limpia. Muy bien

Cons:

.

2026-06-20 • via Nuitee
F
Font Ferrer • couple • es
7
Cons:

Baño pequeño

2026-06-20 • via Nuitee
M
María José • solo_traveller • lu
6
Pros:

Un poco caro para lo que es

2026-06-20 • via Nuitee
J
Jaime • solo_traveller • es
9
2026-06-19 • via Nuitee
G
Gema • solo_traveller • es
9
2026-06-19 • via Nuitee
E
Elena • solo_traveller • es
10
Pros:

La atención, los chicos eran encantadores.

2026-06-19 • via Nuitee
C
Carla • solo_traveller • es
5
2026-06-18 • via Nuitee
A
Alejandra • solo_traveller • es
10
comodo y tranquilo
Pros:

La habitación es amplia muy cómoda, tiene un escritorio grande para trabajar, la wifi bien y muy tranquilo el hotel.

Cons:

La verdad es que todo muy bien

2026-06-18 • via Nuitee
A
Audrey • solo_traveller • fr
5
Pros:

Le personnel agréable et la chambre était sympa

Cons:

Pour un hôtel 3 étoiles les prestations ne sont pas à la hauteur.
Je n'ai pas appréciée qu'on me prévienne la veille de mon arrivée que la piscine ne serait pas ouverte pour travaux et que je ne pouvais plus annuler autrement j'aurai eu des frais d'annulation.

2026-06-17 • via Nuitee
J
Jose • couple • us
9
Pros:

Everything good, service

Cons:

Service

2026-06-17 • via Nuitee
D
Diana c • couple • es
10
2026-06-17 • via Nuitee
A
Alberto RM • couple • es
8
Pros:

Buena habitación para pernoctar en la capital. Espaciosa, con cómoda cama king size. Ubicación funcional en la zona de Castellana. Parking (de pago) con acceso directo a las habitaciones.

Cons:

Nada en concreto. Correcto.

2026-06-17 • via Nuitee
M
MANUEL • couple • co
8
Un hotel pequeño con buenas instalaciones y muy bien ubicado
Pros:

Buena ubicación en una zona tranquila de madrid cerca al bernabeau. Cerca la estación de metro

Cons:

En general me gustó todo

2026-06-17 • via Nuitee
M
Maria • solo_traveller • es
8
2026-06-17 • via Nuitee
E
Elsa • couple • es
9
2026-06-17 • via Nuitee
G
Gualter Simoes Manso • family_with_children • pt
9
Limpeza excelente, local tranquilo, ótimo café da manhã.
Pros:

Limpeza

2026-06-17 • via Nuitee
S
Sandra • extended_group • es
9
Pros:

Superó mis expectativas, todo fue perfecto y calidad precio inmejorable

Cons:

El baño, sobre todo la ducha

2026-06-16 • via Nuitee
I
Inés María • solo_traveller • es
10
Pros:

La estancia ha sido excelente, el personal muy amable y atento, la habitación estaba impecable

2026-06-16 • via Nuitee
P
Private • couple • pl
9
Wyjazd na 3 noce, cena hotelu duża jak na samo spanie tam.
Pros:

Ciężko stwierdzić, była wanna i suszarka, czysto.

Cons:

*klima ledwie działała
*daleko wszędzie
*ściany z tektury, słychać wszystko

2026-06-16 • via Nuitee
A
Akram Nabil • solo_traveller • eg
9
Pros:

Location and the property in general

Cons:

No issues

2026-06-16 • via Nuitee