The Dolphin Hotel

Hotels
5.8 (1255 reviews)
14-15 Albert Square 14-15 Albert Square , Great Yarmouth , gb

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good price
Cons:
Cleanliness issues
Room quality problems

Categories

Cleanliness
3.19
Multiple reviews mention issues with mold, dampness, and an overall lack of cleanliness.
Service
8.66
Staff were often described as exceptional and very helpful.
Location
7.7
Positive remarks about the location being excellent and convenient.
Room Quality
4.15
Many rooms had various issues, including size complaints and equipment failures.
Amenities
5.18
Limited amenities such as no restaurant and inadequate toiletries.
Value for Money
7.14
Generally viewed as good value, but matched by the negative aspects of the stay.
Food and Beverage
5.69
Lack of food facilities mentioned, impacting overall satisfaction.
Overall Experience
4.66
Room for improvement based on various complaints noted in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:04

Property Description

Convenient Location
Situated in Great Yarmouth just 300 meters from the Pier Beach, The Dolphin Hotel offers a peaceful retreat with easy access to nearby attractions like BeWILDerwood and Norwich City Football Club.

Comfortable Accommodation
Guests can expect well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and cozy bedding. The hotel also provides free private parking and a lovely garden for relaxation.

Delicious Dining Options
Start your day with a satisfying buffet, continental, or Full English/Irish breakfast served daily at the hotel's restaurant. For other dining needs, there is also a bar available for guests to enjoy a relaxing drink.

Experience comfort and convenience at The Dolphin Hotel - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

5.8
Based on 1255 reviews
Cleanliness: 3.19
Service: 8.66
Location: 7.7
Room Quality: 4.15
Amenities: 5.18
Value for Money: 7.14
Food and Beverage: 5.69
Overall Experience: 4.66
K
Katrina • family_with_children • gb
1
DO NOT BOOK
Pros:

Nothing

Cons:

You don’t even stay here

2026-07-11 • via Nuitee
E
Emily • family_with_children • gb
1
Terrible
Pros:

The location

Cons:

Everything else. I raised a dispute with booking.com and over 72 hours later heard nothing

2026-07-11 • via Nuitee
R
Rowley • solo_traveller • gb
5
2026-07-09 • via Nuitee
A
atkin • solo_traveller • gb
1
Cons:

Was cancelled

2026-07-06 • via Nuitee
P
pjb5554 • solo_traveller • gb
8
2026-07-05 • via Nuitee
Эсиркеев • solo_traveller • gb
1
2026-07-04 • via Nuitee
A
atkin • solo_traveller • gb
1
Pros:

The room was clean

Cons:

Hotel was closed on arrival with sign on door directing you to the other hotel. We paid for a dulux double room where we have stayed numerous times before, as I have sleep, insomnia and partner has sleep apnea. And we find the king's size bed. Actually makes me sleep the best ever. We was given a standard double room with a double bed.As my partner is a very large man , I ended up sleeping on a duvet on the floor whereas I am actually disabled , so was left in an awful lot of pain. There was no fan provided, no toiletries provided\nStaff were just sitting talking to themselves. I would have liked to have been informed of the closure , as I would have chosen a different hotel that would have provided a king sized bed for us. I did contact book in com. And they asked me to contact The Dolphin Hotel direct, which I did. They were very apologetic and sympathetic. The women were anyway, but when it came to the males, I was informed, it was not eligible for a refund. So, now, my partner and I, as we come once a Fortnite, once a week at times I have studied and found another hotel that I would go to instead. The Dolphin Hotel is very run down. Very dirty needs. Painting needs a whole new refurb curtains hanging off walls, dirty walls. But we accepted that as I did have a good sleep but I won't accept it again from you.

2026-07-03 • via Nuitee
J
Joanne • solo_traveller • gb
5
Pros:

Everything

Cons:

Nothing

2026-07-02 • via Nuitee
B
Bready • solo_traveller • gb
1
2026-07-01 • via Nuitee
N
Neil • solo_traveller • gb
10
2026-06-29 • via Nuitee
G
Grace • solo_traveller • gb
1
2026-06-27 • via Nuitee
T
terry • solo_traveller • gb
1
Pros:

Nothing dolphin was closed was getting hassle to give them a time i was booking in cos i met someone outside who took me to the carlton this is the second time this has happened i will never use booking.com again

Cons:

Going to a different hotel that should have been cheaper i feel as if ive been fiddled

2026-06-25 • via Nuitee
M
Michal • solo_traveller • gb
3
2026-06-24 • via Nuitee
E
Evans • couple • gb
1
We left wasn't clean enough bathroom had states in toilet and bath I felt couldn'stay very unclean
Pros:

No breakfast or food at hotel

Cons:

Very unhappy with the hotel not clean at all no food provided not very welcome we left with in half of check in the hotel 😡

2026-06-24 • via Nuitee
S
Shelby • family_with_children • gb
1
2026-06-24 • via Nuitee
W
Władysław • solo_traveller • gb
10
2026-06-23 • via Nuitee
W
Władysław • solo_traveller • gb
10
2026-06-23 • via Nuitee
C
Colin • couple • gb
1
Didn’t stay there it’s was not to the standard that we booked
Pros:

We didn’t see the property because it was closed we were moved to the Carlton hotel which was not up to the standard that we booked

Cons:

The Carlton hotel was filthy run down the room was small curtains hanging down carpet was ripped cracks in bathroom tiles and mirror we have been chasing a refund from yourselves because we had to go to a different staff at the hotel we’re not helpful they offered us a room on the 3 floor which was not suitable we found out this company who owns these hotels are advertising on booking.com but 3 of them are closed so there sending everyone to the Carlton hotel which is not to the standard you are advertising so I would be grateful if you could reply to this email and refund the money to my bank or I will be taking legal advice because of the false advertising thankyou Colin bell

2026-06-23 • via Nuitee
B
Barnes • family_with_children • gb
1
Bait and Switch
Pros:

Location is ok opposite Wellington pier

Cons:

The Dolphin is shut down, it's been shut for a while. It was an OK hotel a couple of years ago. Everyone was moved to the Carlton Hotel which stinks and is a mess. IT s pure bait and switch, they are still pulling this scam and Booking.com need to take action.

2026-06-23 • via Nuitee
K
Kowalczyk • solo_traveller • gb
1
Cons:

Rude staff, stole my deposit for basic usage of the room it is hotwl job to clean

2026-06-22 • via Nuitee