The Dolphin Hotel

Toilet leaked, room smelt from the bins on the street opposite, shower was in need of repair

Nothing IT WAS CLOSED !

As previous answer

Do not book this it’s a scam, the dolphin hotel is closed down and they don’t tell you until when you arrive and realise it’s closed down you phone them and they send you to an ex migrant hotel around the corner which is the most unhygienic disgusting hotel I’ve ever seen, blood on carpet and snot stains all over the curtains and window, handed the room key straight back to reception and had to drive all the way back home 200 miles away, do

I didn’t stay and the place looked really bad and was closed down sent us to Carlton hotel which was very bad aswell

Nothing scammed me!

Carlton lift broken and has to walk 2 flights of stairs after explaining I had a damaged ankle
Not happy at all

I got moved hotels last minute. I got given 2 double rooms when I had 3 young children with me so I couldn't leave 2 children in a separate room. Also, one room was downstairs and the other was upstairs

Parking although the hotel provided residential street parking permits

My booking was messed up completely
I had changed the booking from a family room to 2 twin rooms as we added another child to our booking. I was told that there was no availability at The Dolphin & that we would have to go to The Carlton instead.
On checking in, we were told we had a double room & a single room even though I had previously paid another £140 just to add another child.
After complaining profusely & a phone call to Stayz Guest Support Team I was able to pass the call over to the Manager at The Carlton hotel - they spoke in an unfamiliar language & after about 20 minutes we were allocated 2 twin rooms. This wasn’t ideal as the boys did not really want to share a bed with their elderly Grandparents but it’s all we were offered & felt we had no choice - take it or leave it! Even though I had an e-mail confirming that we had now paid for 2 twin rooms.
I have booked hotels for years with Booking.com & never had such bad service. I’m not so sure I will ever book with you again. I feel very let down by Booking.com & The Carlton Hotel also needs serious reviewing re its standard of the rooms & bathrooms. The lift was not working (probably hadn’t for a while) & the carpet on the stairs was badly frayed & dangerous.
I feel very let down as this had a detrimental impact on what should have been a lovely time spent with our Grandsons.

The Dolphin Hotel had problems and messaged the day before to inform us there was a problem with our room. On the day of arrival, we were called and told we were moved to another hotel. The other hotel (The Carlton Hotel) was unclean, threadbare carpets, holes in the walls, and missing basic facilities like cups. No lift and put on the 2nd floor. Our stay was for 4 days we left after 2

6 flights of stairs

EVERYTHING
The hotel is no longer in business there is nothing saying to say go to the Carlton for your stay.
YOU CAN STILL BOOK ONLINE
See my complaint above. If it was not for the St George hotel we would have lost our money. The manager from the George hotel said he has sent at least 30 odd people to Carlton

didn't exists

NOTHING. WE BOOKED THIS PLACE OVER 3 MONTHS BEFORE GOING. WE HAD 4 FAMILIES, ALSO A DISABLED/ AUTISTIC CHILD. TRAVELED OVER 6 HOURS TO GET TO OUR DESTINATION AND WE WERE STANDING OUTSIDE THIS HOTEL, COULDN'T GET IN. MANAGED TO FIND A NUMBER TO CALL THEM, BUT THEY ANSWERED THE PHONE TO SAY, WE HAVE CANCELLED YOUR 4 ROOMS FOR 4 FAMILIES DUE TO WORK BEING DONE IN THE HOTEL. THEY SAID THEY CALLED ME THE SAME DAY, WHO CALLS PEOPLE ON THE SAME DAY?? TO SAY ITS CA CANCELLED. WE HAD TO CLOSE OUR GARAGE, PHONE SHOP AND OTHERS TAKEN TIME OFF WORK TO COME. SECONDLY, THEY DID NOT CALL! WHEN ASKING WHAT NUMBER DID YOU TRY CALL, WE GOT A DIFFERENT NUMBER READ OUT BY THE PERSON ON THE PHONE. THE STRESS AND ANGER AND UPSET CHILDREN WAS SO DIFFICULT, BUT OUR CHILD WITH AUTISM, THIS ABSOLUTELY SET HER OFF!! THE ONE THING SHE LOOKS FORWARD TO CALL YEAR IS A BEACH TRIP. SHE HAS NO UNDERSTANDING WHEN WE TOLD HER ITS CLOSED, THEY CANCELLED THE BOOKING. ALSO, WHAT A SHIT PLACE, HOW THE HELL DID YOU NOT KNOW BEFORE THAT YOU HAD WORK ON GOING IN THE DAMN ROOMS? SHIT SERVICE. THEY SCAM PEOPLE!!! NOTHING BUT LIARS!! NEVER EVER GO HERE OR BOOK. THIS HAPPENED TO OTHERS TO, THEIR WERE OTHER PEOPLE WHO WE SEEN OUTSIDE THE HOTEL AND THIS HAD HAPPENED TO THEM TOO.

The owners of this hotel are same as owners of The Carlton and The Royal. They don’t care that people are being left to sleep in their cars when they turn up and realise the hotel is closed down