ibis Melbourne Hotel and Apartments

Hotels
ibis
7.8 (4345 reviews)
15 - 21 Therry Street , Melbourne , au

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Outdated rooms

Categories

Cleanliness
7.01
Multiple complaints about poor cleanliness in rooms and shared areas.
Service
8.98
Staff were friendly and helpful, though there were instances of rudeness from some reception staff.
Location
9.52
Great location near public transport and attractions in Melbourne.
Room Quality
6.97
Rooms described as outdated and not well-maintained, with several issues mentioned.
Amenities
6.5
Amenities found lacking; basic items were noted, and kitchen was poorly equipped.
Value for Money
7.96
Guests felt charged highly considering the quality of service and maintenance.
Food and Beverage
7.51
Breakfast options were limited and repetitive; coffee was below average.
Overall Experience
7.98
Generally a decent stay with several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:15

Property Description

Convenient Location in Melbourne’s CBD
Located in the heart of Melbourne’s CBD, ibis Melbourne Hotel and Apartments offers modern accommodation just minutes away from popular attractions like Queen Victoria Market and Lygon Street restaurant precinct.

Restaurant and Bar On-Site
Enjoy delicious meals and drinks at the hotel's restaurant and bar. Start your day with a hearty breakfast at ibis Kitchen Restaurant before exploring the vibrant city of Melbourne.

Complimentary Wi-Fi and Well-Equipped Rooms
Stay connected with complimentary Wi-Fi access throughout the hotel. Relax in air-conditioned rooms featuring work desks, tea/coffee facilities, and some with kitchenettes. The 24-hour reception and tour desk are also available to assist with any needs during your stay.

Book your stay at ibis Melbourne Hotel and Apartments now for a memorable experience in Melbourne!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests under the age of 18 can only check in with a parent or official guardian. Failure to comply with this will result in the property unable to accommodate the reservation. Please note that car parking is limited and subject to availability. If parking is not available at ibis Melbourne Hotel and Apartments, private parking is available next to the hotel. You must show a valid photo ID and credit card upon check in. This credit card and photo ID must be in the same name as the guest's name on the booking confirmation.

Please note that car parking is limited and subject to availability, please park the car outside of the hotel at check in and register for parking at reception. Note that there are no elevators from the car park to reception, so guest are encouraged to unload their luggage outside of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 35 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 4345 reviews
Cleanliness: 7.01
Service: 8.98
Location: 9.52
Room Quality: 6.97
Amenities: 6.5
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 7.98
V
Vanessa solo_traveller au
8
Pros:

Great location near tram stops and Queen Victoria Markets.
Clean
Very quiet considering city location
Friendly staff who allowed me to leave my bag before and after the stay

2026-07-25 via Nuitee
T
Tracey couple au
7
2026-07-25 via Nuitee
D
Delon solo_traveller id
1
Worst Ibis Ever
Pros:

Location is near to CBD and Victoria Market.

Cons:

Either the staff is rude or just don't bother to check messages. Booked a 1 bedroom apartment for my wife and I put in the message that she will be checking in under her name. They did not let her check in as the bookint was under my name. I changed the booking and yet they still gave her trouble by stating they did not believe she is my spouse as we don't share the same last name (very stupid!)
The room comes with a sofa bed that is UNSLEEPABLE with squeaky springs.
Worst Ibis we stay so far.
This establishment needs to do better

2026-07-25 via Nuitee
A
Adeline Su Ling couple sg
6
No frills stay. Clean rooms. Don’t expect too much.
Pros:

Bery convenient location. Walking distance to Melbourne Central, State Library and Queen Victoria Market. It’s near Melbourne Uni and RMIT. Great for parents who are visiting their children studying in these Universities. Walking distance to tram stations and Melbourne Central Station.

Cons:

Facilities. Non secured wi-fi provided. No toiletries provided - tooth brush, shower caps, toothpaste which is normally provided in this class of hotels. Asked for room slippers and was told that they have ran out of stock. If they have it, house keeping will place those amenities in the room. Lift landings on each level aren’t the cleanest as the bins are situated just by the lifts. These bins are often filled to the brim with rubbish especially towards the end of the day. More can be done to maintain the cleanliness of these areas.

2026-07-25 via Nuitee
C
Candy solo_traveller vn
10
2026-07-24 via Nuitee
G
Grant solo_traveller au
9
2026-07-24 via Nuitee
M
Michael family_with_children au
10
2026-07-24 via Nuitee
K
KIM couple au
10
Value for money
Pros:

It was central and value for money we could leave our luggage there until we need to catch the train that night would fully recommend this hotel.

Cons:

Nothing

2026-07-23 via Nuitee
L
Lynda couple au
6
Pros:

Location very good
Breakfast was alright. Mushrooms swivelled up.
Some of the pears had a tingly taste. Maybe old and fresh ones mixed together.
Room comfort. Bath very nice. table cleaner great job

Cons:

Not having fresh air.

2026-07-23 via Nuitee
G
Gary family_with_children au
5
Ok for the money but won’t park there again
Pros:

Location to the Zoo & QV market

Cons:

Car park terrible entrance and exit I damaged my car

2026-07-23 via Nuitee
J
Jem solo_traveller nz
4
2026-07-23 via Nuitee
K
Karishma couple au
10
2026-07-23 via Nuitee
A
Akhileshwar couple in
9
Okay
Pros:

Location

Cons:

Shampoo and body wash was provided after 3 days.

2026-07-21 via Nuitee
G
Geoff solo_traveller au
8
2026-07-20 via Nuitee
S
Santosh solo_traveller in
9
Great location, Comfortable stay
Pros:

Great location, easily accessible

Cons:

In house dining options are less

2026-07-20 via Nuitee
W
wayne couple au
6
good
Pros:

location

Cons:

paint colours

2026-07-19 via Nuitee
E
Ewan solo_traveller gb
8
Pros:

Comfy beds

2026-07-19 via Nuitee
D
Darren solo_traveller au
8
Pros:

Position

2026-07-19 via Nuitee
I
Ing tzough solo_traveller tw
8
2026-07-19 via Nuitee
M
Michael couple au
9
2026-07-18 via Nuitee