Urban Hotel & Spa Aix-les-Bains - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.2 (3155 reviews)
1 Avenue de Marlioz , Aix-les-Bains , fr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Nice spa
Cons:
Noisy rooms
Limited breakfast options
Parking fees

Categories

Cleanliness
7.95
General appreciation of cleanliness, but mentions of poor sound insulation and temperature control.
Service
8.45
Staff is frequently mentioned positively; noted as friendly and helpful.
Location
8.45
Commended for its excellent location near amenities and views.
Room Quality
7.95
Some issues with mattress comfort and noise from the hallway, which impacted the perception.
Amenities
8.25
Well-received spa facilities and services, but some complaints about the hours and accessibility.
Value for Money
8.15
General satisfaction with price relative to quality, though some noted parking fees.
Food and Beverage
7.95
Positive feedback on breakfast, but limited comments on other food services.
Overall Experience
8.45
Overall enjoyment expressed by many guests, with some minor issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:33

Property Description

Luxurious Rooms and Free WiFi
The Urban Hotel, formerly known as Hotel Agora, boasts 62 fully renovated air-conditioned rooms offering a comfortable stay. Enjoy complimentary WiFi throughout the property for your convenience.

Aqua Wellness Area and Fitness Room
Unwind in style at the aqua wellness area with an indoor pool, sauna, and hammam. Keep up with your fitness routine at the well-equipped fitness room during your stay.

Prime Location and Nearby Attractions
Conveniently situated near the Congress center, Casino Grand Cercle, and National thermal baths, our hotel is the perfect base for exploring Aix les Bains. With underground parking available, you can easily venture out to discover the beauty of the Riviera and the Alps.
Book your stay at the Urban Hotel now for a memorable experience!

Important information:

Please note that the maximum height of the underground garage is up to 1.90metres. Parking in the garage is subject to availability. Guests staying in Superior Rooms or Suites have free access to the wellness area, indoor swimming pool and hammam from 09:00 to 22:30 from check-in after 15:00 and up to 12:00 on their check-out day. Checks are not an accepted method of payment. Breakfast is free for children under 4 years old.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 13 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for € 5 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 3155 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.45
Room Quality: 7.95
Amenities: 8.25
Value for Money: 8.15
Food and Beverage: 7.95
Overall Experience: 8.45
F
Franck • couple • ch
8
Spa sympa pour un … trois étoiles !
Pros:

Établissement doté d’un espace spa petit mais agréable, bien placé, chambre confortable. Rapport qualité-prix correct. Bon hôtel qui ne mérite toutefois pas 4 étoiles.

Cons:

Petit déjeuner avec un joli choix … mais insuffisamment garni (plats petits et rapidement vides), tables non débarrassées (manque de personnel ?).

2026-05-29 • via Nuitee
B
Brigitte • family_with_children • ch
8
tres bien 👍
Pros:

Nous n'avons pas pris le petit déjeuner car trop cher pour notre budget.

Cons:

le prix du petit déjeuner

2026-05-29 • via Nuitee
G
Geraldine • solo_traveller • fr
10
2026-05-29 • via Nuitee
F
fatiha • solo_traveller • fr
10
2026-05-29 • via Nuitee
P
Paul • solo_traveller • fr
6
2026-05-29 • via Nuitee
F
François-Xavier • couple • fr
9
Bel accueil Très confortable et situation centrale au top. Aléas sur le fonctionnement des hammam et sauna au spa
Pros:

Très bel accueil. Chambre confortable . Plein centre

Cons:

Sauna ne marchait pas. Hammam aléatoire. Dommage nous avions pris cet hôtel en grande partie pour cela

2026-05-28 • via Nuitee
J
jean-louis • couple • fr
7
Bon hotel pour découvrir la region
Pros:

Personnel attentionné, belle chambre, grand parking

Cons:

Paiement fait..demande (refusée) d'empreinte de carte bancaire "à titre previsionnel (!) "

2026-05-27 • via Nuitee
F
FABRICE • solo_traveller • fr
10
2026-05-27 • via Nuitee
M
Michel • couple • ch
9
Pros:

Très bonne literie
Personnel très accueillant lors de notre arrivée et par la suite
Parking à disposition très agréable et facile d accès

Cons:

Notre chambre se trouvait devant l entrée et les sorties du bar était un peu bruyante

2026-05-26 • via Nuitee
C
Christine • solo_traveller • fr
7
Déçue
Pros:

Le calme la chambre et un vrai merci à la femme de ménage

Cons:

L ascenseur trop.long eg que je ne puisse pas bénéficier de la piscine avec mon conjoint il fallait que je paye un supplément pour nager de 19h30 à 22h30 pas cool

2026-05-26 • via Nuitee
P
Pierre-Yves • couple • fr
9
Pros:

Personnel accueillant, bon petit déjeuner, ambiance sympathique

Cons:

Le lit double n’est pas vraiiment un lit double et cela se sent

2026-05-26 • via Nuitee
J
juan • solo_traveller • es
10
2026-05-26 • via Nuitee
M
MARIE CARINE • solo_traveller • fr
8
Bonne détente !
Pros:

J'ai aimé l'accueil,le petit déjeuner et les petites attentions dans la chambre.

Cons:

Le sauna était en panne.

2026-05-25 • via Nuitee
C
Combouilhaud • solo_traveller • fr
6
2026-05-25 • via Nuitee
F
Frederic • couple • fr
10
2026-05-25 • via Nuitee
S
Sylvie • solo_traveller • fr
9
Pros:

La chambre, le spa et piscine. Le petit déjeuner, pizzas

2026-05-25 • via Nuitee
A
Anthony • solo_traveller • fr
7
2026-05-25 • via Nuitee
L
Laetitia • solo_traveller • fr
9
Très bien 👍
Pros:

Hôtel et son SPA très sympa. Piscine, jacuzzi sauna parfait. Peignoir et chaussons mis à disposition.
Emplacement au centre ville mais zéro bruit.

Cons:

Hammam ne fonctionnait pas.
Toilette dans la salle de bain dommage.
Sinon ras.

2026-05-25 • via Nuitee
C
Clareana • solo_traveller • ch
5
Not worth it - location is good but that's all
Pros:

Great location. Good TV. Nice decor.

Cons:

The cleaning was not good, toilet was in a bad state. The spa is not worth it, extremely simple and not comfortable. No lounge chairs, sauna was not working, pool is cold and jacuzzi had too much water and was impossible to sit and relax. I would not go back. We did not have breakfast so can't say.

2026-05-24 • via Nuitee
L
Laetitia • couple • fr
10
2026-05-23 • via Nuitee