Urban Hotel & Spa Aix-les-Bains - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.3 (3442 reviews)
1 Avenue de Marlioz , Aix-les-Bains , FR
+33 4 79 34 20 20

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful staff
Spa, pool and sauna facilities
Clean rooms reported by many guests
Very good breakfast
Secure/available parking (praised by some)
Cons:
Extra / expensive parking fees
Hotel restaurant criticized (overpriced, poor pizza) by several guests
Room issues: tired mattress, shower mold, water on floor, noise
Spa operational problems for some (no towels, hot tub not hot, sauna restrictions)
Occasional room odors (chlorine, smoke) and noisy ventilation
Lack of in-room coffee machine / welcome bottled water

Categories

Cleanliness
8.4
Most reviews note rooms and public areas as clean and well kept, though a few mention mold in showers, chlorine smell and occasional room odor.
Service
8.9
Staff repeatedly described as friendly and helpful at reception; some service issues noted in the restaurant (incompetent/unchanged staff behaviour) and lack of advance info on extra charges.
Location
9.3
Very central location frequently praised — close to shops, attractions and convenient for short stays.
Room Quality
7.4
Mixed reports: some spacious, clean rooms, but multiple complaints about tired mattresses, shower water spilling due to no door, noise/ventilation, and lack of in-room coffee/welcome water.
Amenities
8.6
Spa, pool and sauna are major positives cited often; some functional issues reported (hot tub not hot, no towels in spa area, sauna restrictions and odd layout).
Value for Money
7
Several comments about extra and high parking fees and an overpriced/poor hotel restaurant lower perceived value.
Food and Beverage
7.8
Breakfast is frequently praised as excellent, but the on-site restaurant drew strong negative comments from some guests (poor pizza, overpriced), producing a mixed score.
Overall Experience
9
Overall many guests report a very positive stay (great location, spa, friendly staff and breakfast); negatives are real but generally didn’t outweigh the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Luxurious Rooms and Free WiFi
The Urban Hotel, formerly known as Hotel Agora, boasts 62 fully renovated air-conditioned rooms offering a comfortable stay. Enjoy complimentary WiFi throughout the property for your convenience.

Aqua Wellness Area and Fitness Room
Unwind in style at the aqua wellness area with an indoor pool, sauna, and hammam. Keep up with your fitness routine at the well-equipped fitness room during your stay.

Prime Location and Nearby Attractions
Conveniently situated near the Congress center, Casino Grand Cercle, and National thermal baths, our hotel is the perfect base for exploring Aix les Bains. With underground parking available, you can easily venture out to discover the beauty of the Riviera and the Alps.
Book your stay at the Urban Hotel now for a memorable experience!

Important information:

Please note that the maximum height of the underground garage is up to 1.90metres. Parking in the garage is subject to availability. Guests staying in Superior Rooms or Suites have free access to the wellness area, indoor swimming pool and hammam from 09:00 to 22:30 from check-in after 15:00 and up to 12:00 on their check-out day. Cheques are not an accepted method of payment. Breakfast is free for children under 4 years old.
Children under 2 years of age are not permitted in the spa.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMF

Location

Guest Reviews

8.3
Based on 3442 reviews
Cleanliness: 8.4
Service: 8.9
Location: 9.3
Room Quality: 7.4
Amenities: 8.6
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 9
M
Magali • couple • fr
7
Pros:

La literie

Cons:

Le spa

2026-11-07 • via Nuitee
F
frederic • solo_traveller • fr
9
Tres bien
Pros:

La chambre spacieuse

Cons:

Rien

2026-11-07 • via Nuitee
P
Patrice • couple • fr
9
2026-11-06 • via Nuitee
T
tyre • couple • fr
8
bien
Pros:

tout

Cons:

un seul ascenseur pour autant de chambres

2026-11-05 • via Nuitee
L
Laurent • family_with_children • fr
9
Pros:

Le spa et ses horaires d'ouverture

2026-11-03 • via Nuitee
C
Christine • couple • fr
10
Très agréable, on reviendra :)
Pros:

Très bien

Cons:

Avoir plus de choix pour le dîner

2026-11-02 • via Nuitee
N
N. Deboeuf • couple • fr
9
2026-11-02 • via Nuitee
S
Sylvain • couple • fr
8
2026-11-01 • via Nuitee
D
Dalmacha • family_with_children • fr
9
2026-11-01 • via Nuitee
S
Sirine • solo_traveller • fr
8
2026-10-30 • via Nuitee
A
Adam • family_with_children • fr
7
2026-10-30 • via Nuitee
S
Sarah • couple • fr
10
2026-10-30 • via Nuitee
C
Christer • family_with_children • se
9
Pros:

Nice location and Friendly staff.

2026-10-30 • via Nuitee
C
Chanrion • family_with_children • fr
10
Pros:

La détente, spa,sauna, jacuzzi, piscine, bar, petit déjeuner, chambre

2026-10-29 • via Nuitee
R
René et Nelly • family_with_children • ch
9
Cons:

La télé en allemand et pas trouvé le truc pour changer.

2026-10-29 • via Nuitee
T
Theo • couple • fr
10
2026-10-29 • via Nuitee
C
Cathy • solo_traveller • fr
8
2026-10-29 • via Nuitee
L
Laurent • solo_traveller • fr
5
Je ne reviendrai pas
Pros:

Rien

Cons:

Il sent le chlore de la piscine.
Ventilation bruyante

2026-10-28 • via Nuitee
G
Grazia • couple • ch
8
2026-10-27 • via Nuitee
M
Michel • couple • ch
8
2026-10-27 • via Nuitee