Gatlinburg River Inn

Hotels
8 (2848 reviews)
324 Hemlock Street , Gatlinburg , us
+1 800-824-1111

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Quiet and relaxing environment
Nice balcony view
Helpful staff
Cons:
Cleanliness issues
High pet fee
Loud conditions in certain areas

Categories

Cleanliness
7.46
Numerous complaints regarding cleanliness, including dirty conditions and self-cleaning by guests.
Service
8.43
Some positive remarks about the staff's helpfulness, but issues with management's handling of complaints.
Location
9.47
Excellent comments regarding the location, convenient access to downtown and a river view.
Room Quality
7.92
Mixed feedback on room amenities; clean but some outdated features and issues mentioned.
Amenities
7.95
Limited amenities available, such as a closed hot tub and outdated TV.
Value for Money
6.91
Concerns regarding the high pet fee and overall expensive pricing given the condition of facilities.
Food and Beverage
7.46
Breakfast options deemed monotonous without variety, but overall satisfactory.
Overall Experience
8.43
Mixed experiences but some positive elements balance out the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:15

Property Description

Convenient Location near Dollywood Theme Park

Located just a short 10-minute drive from the popular Dollywood theme park, Gatlinburg River Inn offers a convenient and comfortable stay for guests looking to explore the attractions of Gatlinburg, Tennessee.

Relaxing Amenities for a Memorable Stay

Guests can unwind and enjoy the outdoor seasonal pool, spacious rooms with free WiFi and balconies, as well as amenities like a microwave, refrigerator, and coffee-making facilities. The cable TV in all rooms ensures entertainment during downtime.

Additional Features for Business and Leisure

For guests traveling for work, the hotel provides a business center with fax and photocopying services. After a day of meetings or sightseeing, the outdoor hot tub offers a perfect way to relax and rejuvenate.

Book your stay at Gatlinburg River Inn and experience comfort and convenience during your visit to Gatlinburg!

Important information:

Guests residing within a 20 mile radius of the property are not permitted at this motel.

When traveling with pets, please note that an extra charge of USD 60 per pet applies. The maximum number of pets allowed is 2 with the maximum weight of 27.2 Kg.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2848 reviews
Cleanliness: 7.46
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 7.46
Overall Experience: 8.43
M
Maren • couple • us
8
Good place to stay for the Jeep Invasion; we'll be back.
Pros:

The room was great. Loved in the in-room fridge. That was a bonus! We had a little glitch on their computer and our room was overlooked for cleaning and restocking one day...but it all worked out.

Cons:

The ac unit on the balcony was loud. Wish it could have been quieter so we could have enjoyed the balcony time more.

2026-08-27 • via Nuitee
H
Hollie • solo_traveller • us
8
Pros:

About what I expected. A little outdated. Great breakfast and breakfast Attendant and front desk staff were great. Especially, 2nd shift young lady.

Cons:

Small tv,

2026-08-26 • via Nuitee
Z
Zemore • solo_traveller • us
10
Definitely would recommend
Pros:

From check-in to check-out the staff were great. Room was great.

Cons:

Only thing I can think of would be maybe a little longer walk for some.

2026-08-24 • via Nuitee
J
Jarred • couple • us
10
2026-08-24 • via Nuitee
D
Daniel • solo_traveller • us
8
Comfortable, but a little worn out
Pros:

Close proximity to downtown. Parking by our room. Value.

Cons:

We have stayed at this location 6 or 7 times in the past and have always been comfortable but the rooms (king deluxe and king premier) are beginning to look a bit worn out and dated compared to other options in the area.

2026-08-23 • via Nuitee
A
Angie • couple • us
10
We will definately be back!!!
Pros:

The room was perfect for us. They made arrangements for handicap as I am on oxygen. The breakfast was great, eggs, sausage, biscuits and gravy, pancakes, fruit, cereal, juices, coffee. The balcony was the best <3

Cons:

That I had to leave! I did not want to leave. It was so relaxing. Quiet but close enough to walk to see the sites.

2026-08-22 • via Nuitee
A
Allison • solo_traveller • us
5
2026-08-21 • via Nuitee
A
Ahmad • couple • us
10
Fantastic
Cons:

Nothing

2026-08-21 • via Nuitee
S
sarah • solo_traveller • us
9
a magical stay
Pros:

we enjoyed the sounds of the creek and the visit from the bear

Cons:

no dnd sign in the room and pot smoke smell

2026-08-20 • via Nuitee
A
Amanda • couple • us
10
Pros:

Peaceful close to everything loved the river very nice staff

Cons:

We didn’t have any issues

2026-08-19 • via Nuitee
B
Brent • couple • us
4
Outside balcony door lock was broke woke up in the middle of the night our door was wide open
Pros:

Just ok breakfast . Location was great parking was a problem

Cons:

Luggage carts more of them and ones without flat tires

2026-08-18 • via Nuitee
K
Kathleen • couple • us
7
Pros:

The pictures shown were misleading…. Looks like it is in a quiet mountain location, but really in the middle of town and on a heavily travelled road.

2026-08-17 • via Nuitee
M
Manoj • family_with_children • us
10
2026-08-16 • via Nuitee
A
Antonio • couple • us
10
2026-08-16 • via Nuitee
E
Elaine • couple • us
10
Will return again and again 🥰
Pros:

Love this place!! Balcony and creek view on one side while parking right at my door! No elevators and multiple halls to walk through to get to the room. Easy in easy out🥰

Cons:

Floors need work. Wear and tear. Missed a comfortable chair in the room.

2026-08-16 • via Nuitee
G
Gerardo • solo_traveller • us
9
Pros:

Price and room view

Cons:

A little walking to downtown

2026-08-15 • via Nuitee
A
Amber • couple • us
10
2026-08-15 • via Nuitee
H
Holly • solo_traveller • us
7
Pros:

Balcony and couch in room

Cons:

A bear broke into our car while we were there.

2026-08-13 • via Nuitee
R
Ron • family_with_children • us
8
overall good stay
2026-08-12 • via Nuitee
A
Angel • couple • us
9
Enjoyed this peaceful property! Will stay again! Hospitality was great! Ole Red was delicious! They have a 10% discount
Pros:

Walking distance to downtown but still quiet and peaceful! Staff were friendly! Breakfast was good! Pool was clean and nice!

Cons:

Heard a little plumbing gurgling every now and then.

2026-08-12 • via Nuitee