Gatlinburg River Inn

Hotels
8 (2739 reviews)
324 Hemlock Street , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Quiet and relaxing environment
Nice balcony view
Helpful staff
Cons:
Cleanliness issues
High pet fee
Loud conditions in certain areas

Categories

Cleanliness
7.46
Numerous complaints regarding cleanliness, including dirty conditions and self-cleaning by guests.
Service
8.43
Some positive remarks about the staff's helpfulness, but issues with management's handling of complaints.
Location
9.47
Excellent comments regarding the location, convenient access to downtown and a river view.
Room Quality
7.92
Mixed feedback on room amenities; clean but some outdated features and issues mentioned.
Amenities
7.95
Limited amenities available, such as a closed hot tub and outdated TV.
Value for Money
6.91
Concerns regarding the high pet fee and overall expensive pricing given the condition of facilities.
Food and Beverage
7.46
Breakfast options deemed monotonous without variety, but overall satisfactory.
Overall Experience
8.43
Mixed experiences but some positive elements balance out the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:15

Property Description

Convenient Location near Dollywood Theme Park

Located just a short 10-minute drive from the popular Dollywood theme park, Gatlinburg River Inn offers a convenient and comfortable stay for guests looking to explore the attractions of Gatlinburg, Tennessee.

Relaxing Amenities for a Memorable Stay

Guests can unwind and enjoy the outdoor seasonal pool, spacious rooms with free WiFi and balconies, as well as amenities like a microwave, refrigerator, and coffee-making facilities. The cable TV in all rooms ensures entertainment during downtime.

Additional Features for Business and Leisure

For guests traveling for work, the hotel provides a business center with fax and photocopying services. After a day of meetings or sightseeing, the outdoor hot tub offers a perfect way to relax and rejuvenate.

Book your stay at Gatlinburg River Inn and experience comfort and convenience during your visit to Gatlinburg!

Important information:

Guests residing within a 20 mile radius of the property are not permitted at this motel.

When traveling with pets, please note that an extra charge of USD 60 per pet applies. The maximum number of pets allowed is 2 with the maximum weight of 27.2 Kg.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Hot tub/jacuzzi is closed from 2026-05-25 until 2026-01-07

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2739 reviews
Cleanliness: 7.46
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 7.46
Overall Experience: 8.43
D
Dawn • solo_traveller • us
6
2026-05-23 • via Nuitee
D
Diana M • solo_traveller • us
10
Pros:

La excelente atención, limpieza y cercania del centro

Cons:

Coincidencia con dias de lluvia

2026-05-22 • via Nuitee
P
Pope • solo_traveller • us
10
Pros:

The staff was friendly and courteous. It was very clean and just far enough outside of the town

Cons:

Nothing

2026-05-22 • via Nuitee
M
Mike • solo_traveller • us
1
It was so bad we left
Pros:

Nothing

Cons:

Everything

2026-05-22 • via Nuitee
S
Shelia • family_with_children • us
10
2026-05-21 • via Nuitee
A
Alexandreia • couple • us
10
Amazing getaway
Pros:

Perfect

2026-05-21 • via Nuitee
T
Ted • couple • us
6
It’s not horrible but it could be better
Pros:

I like the location and being on the river

Cons:

It needs to be updated and cleaned up

2026-05-20 • via Nuitee
R
Rita • extended_group • us
10
2026-05-20 • via Nuitee
P
Pamela • couple • us
6
Good location to the park.
Pros:

Breakfast was ok. Good yogurt. Good selection of coffee. Lots of tables .

Cons:

No bacon, no bananas, sausage and scrambled eggs were nasty.

2026-05-19 • via Nuitee
H
Heidi • solo_traveller • de
10
Pros:

Die Lage ist super, direkt am Fluss und nicht mitten im Trubel. Die Straße ist gut zu hören, hat uns aber nicht gestört. Tolles Hotel um die Gegend zu erkunden. Viele Schwarzbären im Cades Cove gesehen

2026-05-18 • via Nuitee
A
Adawn • couple • us
5
Was nice for the most part. Good location. Staff was very helpful
Pros:

The room size was perfect.

Cons:

The urine smell when getting off the elevator to 3rd floor was a little overwhelming. The balcony would have been nice if it didn’t have trees right in front of it.

2026-05-17 • via Nuitee
K
Kathy • extended_group • us
9
2026-05-17 • via Nuitee
S
Sereda • couple • us
5
It was good enough for the 1 night we needed but don't think I'd book again.
Pros:

The location was nice. We liked the riverside and chairs with firepits.

Cons:

Our room has a VERY strong smell of cigarettes and artificial grape. It also didn't feel very clean.

2026-05-17 • via Nuitee
R
Raymond C. • couple • us
7
Pros:

Balcony overlooking river.

Cons:

Exterior floors needs a refresh

2026-05-15 • via Nuitee
W
Waldeck • couple • us
8
2026-05-15 • via Nuitee
K
Keelean • couple • us
8
2026-05-15 • via Nuitee
A
Alesia • solo_traveller • us
9
2026-05-14 • via Nuitee
L
Latasha • couple • us
10
2026-05-14 • via Nuitee
D
Denis • couple • us
10
Pros:

Old fashion model where u park in front of ur room. Easy access plus a heater in ur bathroom. Also a fireplace in ur room. Nice

2026-05-13 • via Nuitee
R
Rhonda • couple • us
7
I was only there 6 hrs
Cons:

The breakfast was cold

2026-05-13 • via Nuitee