The Westin Chicago North Shore

Hotels
•
Westin
8.3 (302 reviews)
601 North Milwaukee Avenue , Wheeling , US
+1 847-777-6500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
7.76
Some guests reported issues with smell and cleanliness, specifically mention of mildew and dated facilities.
Service
9.23
Guests praised the staff for being friendly and professional, with several positive interactions noted.
Location
9.27
The location was frequently highlighted as convenient and well-placed for guests.
Room Quality
7.72
Some rooms were described as outdated and in need of refurbishment, affecting overall satisfaction.
Amenities
7.75
Amenities were mentioned but lacked detailed positive comments, indicating room for improvement.
Value for Money
8.71
Overall value is perceived positively, despite some concerns about rates in relation to quality.
Food and Beverage
7.26
Food quality received mixed reviews, with specific concerns about breakfast offerings.
Overall Experience
8.73
While there were some negative experiences, many guests had positive stays and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:49

Property Description

Luxurious Accommodations
Blending elegance and style with comfort and convenience, The Westin Chicago North Shore offers a sophisticated stay just north of O'Hare International Airport. Guests can indulge in the hotel's signature Heavenly bedding for a restful night's sleep.

Modern Amenities
Enjoy a range of modern amenities including a state-of-the-art fitness center with Peloton equipment to stay active during your stay. Unwind in the large heated pool for ultimate relaxation after a busy day of exploring.

Convenient Location
Situated on Restaurant Row in Wheeling, guests are spoiled with dining options just steps away. Explore nearby attractions such as the Chicago Botanic Gardens and award-winning restaurants for a memorable experience.

Book your stay at The Westin Chicago North Shore for a luxurious and convenient getaway.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

8.3
Based on 302 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 7.72
Amenities: 7.75
Value for Money: 8.71
Food and Beverage: 7.26
Overall Experience: 8.73
M
Mary • solo_traveller • us
9
2026-09-19 • via Nuitee
U
umut • couple • us
9
2026-09-09 • via Nuitee
T
Tanja • couple • us
8
2026-09-06 • via Nuitee
J
Jose • family_with_children • us
10
2026-09-02 • via Nuitee
A
Arlicia • couple • us
7
Pros:

It was beautiful and clean.

2026-08-18 • via Nuitee
M
Mariusz • family_with_children • pl
7
2026-08-14 • via Nuitee
R
Roy • couple • us
10
Great place
Pros:

Exceptional staff

Cons:

Nothing

2026-08-12 • via Nuitee
D
douglaslG2215GU • Family • Joliet, Illinois
2
Awful staff
Pros:

Facility is top notch, however the staff does not measure up. The poorly groomed associate that checked me in was wearing his pajama top underneath a solid suit coat. He was not friendly. I had to ask for breakfast coupons. This associate couldn’t beat a vending machine in a customer service contest. Our room was clean , however the thermostat would not cool the room below 70 degrees. It was incredibly humid in the room. I was told it was a cost saving measure by the hotel. We went to breakfast only to find a buffet that was completely depleted. Almost no food, no plates. It was awful. Let’s not forget no hotel staff. This hotel is awful.

2026-08-08 • via Tripadvisor
B
Bożena • family_with_children • pl
4
2026-08-04 • via Nuitee
J
JOANNE • solo_traveller • us
7
Pros:

Breakfast was okay, location felt secret

Cons:

Food hotter

2026-08-02 • via Nuitee
H
hdogiakis • Business • Melville, Long Island, New York
4
Old and musty rooms
Pros:

Great lobby but rooms were very old and musty smelling. Moldy doors, ripped wallpaper. I had a view of the rooftop. The bed was comfortable. Hotel needs a major remodel. Gym was small.

2026-07-25 • via Tripadvisor
A
ASHLEY • family_with_children • us
5
Overall we enjoyed it.
Pros:

The room was large. The beds were comfortable. It was newer updated.

Cons:

The tub was dirty. There was hair all in the bottom of the tub. We had to clean it out and remove hair for the shower to drain. Shower pressure was not the best, but we made do. Some of the late-night staff was not as friendly as the daytime staff. When asking a question, they looked at us like we were bothering them.

2026-07-21 • via Nuitee
M
Millicent • family_with_children • us
9
It was good and very comfortable
Pros:

The availability of rooms at the time i needed it

Cons:

Complimentary welcome pack of snacks

2026-07-20 • via Nuitee
S
Satwinder • solo_traveller • us
5
Ok
Pros:

Location

Cons:

Property need remodeling all old stuff

2026-07-19 • via Nuitee
L
Luis • solo_traveller • pr
10
2026-07-19 • via Nuitee
A
Andrea • solo_traveller • de
7
2026-07-09 • via Nuitee
V
Victor • couple • us
10
2026-06-22 • via Nuitee
W
Wendy • family_with_children • us
8
It was satisfactory
2026-06-18 • via Nuitee
G
Gracita • solo_traveller • us
8
2026-06-15 • via Nuitee
J
John • couple • us
10
Pros:

El servicio de don Jaime el muy amable y atento

2026-06-15 • via Nuitee