Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Spacious rooms
Cons:
Cleanliness issues
Inconsistent service quality
Outdated facilities

Categories

Cleanliness
8.04
Several complaints about cleanliness and maintenance issues in the room.
Service
9.22
Overall positive comments about the staff being friendly and accommodating.
Location
9.26
Location is described as nice and convenient, with lovely surroundings.
Room Quality
8.71
Spacious rooms with comfortable beds, though some amenities are a bit outdated.
Amenities
8.74
Good amenities such as the pool and gym, but some entertainment options missing.
Value for Money
8.5
Mixed feedback on the buffet and some facilities not aligning with expectations for a five-star hotel.
Food and Beverage
8.25
Positive comments about food quality, but concerns over beverage options.
Overall Experience
8.91
Guests enjoyed their time but noted some limitations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:51

Property Description

Luxurious Mediterranean Village Setting
Nestled on 2 golf courses overlooking Gran Bahía Bay, The Level at Meliá Villaitana offers a unique Mediterranean village experience.

Exclusive Amenities and Services
Indulge in thermal pools, tennis courts, paddle tennis, and an Open Bar with Aperitive Time. The Level guests enjoy private access to premium services and an exclusive heated swimming pool.

Gourmet Dining and Entertainment
Savor diverse culinary experiences at multiple restaurants and bars, including Indigo Restaurant's avant-garde cuisine and Casa Nostra Restaurant's modern Italian dishes. Don't miss out on the exclusive animation activities and golfing opportunities.

Book now to elevate your stay at The Level at Meliá Villaitana and create unforgettable memories in this picturesque Mediterranean haven.

Important information:

All cots are subject to availability.

Please note that guests must present the credit card used to make the reservation on arrival. Payment must be made upon arrival.

Please note, guest booking the all-inclusive rate can enjoy the all-inclusive services from 12:00 on the check-in day until 12:00 on the check-out day.

When booking half-board and full board, please note that drinks are not included.
Please note that:
- Half board , consists of buffet dinner , drinks not included and breakfast .
- Full board, consists of buffet lunch on the day of arrival, buffet dinner, drinks not included and breakfast .

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 8 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 361 reviews
Cleanliness: 8.04
Service: 9.22
Location: 9.26
Room Quality: 8.71
Amenities: 8.74
Value for Money: 8.5
Food and Beverage: 8.25
Overall Experience: 8.91
M
MARIA • family_with_children • es
10
2026-07-01 • via Nuitee
B
Browning • couple • gb
5
Beautiful place. Rude staff
Pros:

Property was beautiful.

Cons:

The staff was very rude, we got no support, booked tables and then wasn’t available and made out we were liars.
Never shown or told about facilities available, so never got to use most of them. Paid for drinks and food we didn’t need to as drinks and food available in package which we weren’t told, as different areas. Went to to one restaurant. Got asked by 4 members of staff what we wanted just to order a drink and food, then waited over 3/4 hr for the food. Never got asked again if we wanted another drink throughout night.

Final straw, on last night, we ordered a glass of red wine, we got a white, when told the waiter we had ordered a red, he said didn’t know what we meant!! We obviously repeated ourselves to for red wine, he replied white, rossi or black. Never ever had we heard it refered to as black wine, in any country. Then the waiter went over to his colleague and started pointing at us. Very rude!!! So when next waiter came over and we asked for another black wine, so was confused and said indicated not heard of black wine. We said we hadn’t either until tonight, to which she laughed and said no no, red wine!!!

We tried to speak to receptionist also rude, would let us finish our sentences before jumping in and giving us wrong answer.

Shame as absolutely beautiful place but never ever have we come across staff so rude in any country we have visited.

2026-06-29 • via Nuitee
M
Marino • couple • is
9
2026-06-27 • via Nuitee
M
Marta • couple • es
10
2026-06-20 • via Nuitee
I
Ian • couple • gb
9
2026-06-16 • via Nuitee
M
matthew • couple • gb
10
2026-06-14 • via Nuitee
S
Stuart • couple • gb
10
2026-06-14 • via Nuitee
M
Monique • couple • es
9
2026-06-11 • via Nuitee
T
Tatiana • family_with_children • pt
10
2026-06-10 • via Nuitee
J
Jillian • couple • gb
10
The most beautiful hotel and friendly staff
Pros:

It is amazing

Cons:

Nothing

2026-06-10 • via Nuitee
G
gailon • couple • gb
8
2026-06-09 • via Nuitee
J
Juan • solo_traveller • es
10
Pros:

Todo

2026-06-08 • via Nuitee
I
Israel • solo_traveller • es
10
2026-06-08 • via Nuitee
J
Judith • couple • gb
10
2026-06-06 • via Nuitee
I
Ian • couple • gb
9
Overall we had a great time there
Pros:

Great location - close to Benidorm but far enough away to avoid the chaos.
Great facilities. Spacious room. Very comfortable. Level Lounge was good.

Cons:

A 5 star room should have provided water bottles in the room each day - not charge $4 from the mini bar for them.

2026-06-05 • via Nuitee
J
Jose • couple • es
10
2026-05-31 • via Nuitee
B
Blanca • couple • es
10
2026-05-26 • via Nuitee
M
matthew • extended_group • gb
10
2026-05-25 • via Nuitee
M
Mate • family_with_children • hu
10
2026-05-25 • via Nuitee
G
Gary • couple • gb
10
2026-05-22 • via Nuitee