Novotel Kuala Lumpur City Centre

Hotels
•
Novotel
8.4 (3369 reviews)
2 Jalan Kia Peng , Kuala Lumpur , my
+60321470888

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
7.79
Reported dirty room upon check-in; however, some cleanliness is noted subsequently.
Service
9.26
Staff described as kind and helpful, with positive interactions reported.
Location
9.3
Multiple reviews highlight excellent location near shopping and transport.
Room Quality
8.25
Rooms deemed comfortable but some mention of tiredness and small size.
Amenities
7.78
Facilities had issues, such as non-working appliances; some improvements needed.
Value for Money
8.24
Generally considered good but some felt amenities and breakfast options could improve.
Food and Beverage
7.79
Breakfast variety criticized, needs more options for a 4-star hotel.
Overall Experience
8.76
Generally positive experience, with key highlights at location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:23

Property Description

Prime Location
Located in the heart of Kuala Lumpur's Golden Triangle, Novotel is just steps away from iconic landmarks and shopping districts.

Modern Amenities
Renovated rooms at Novotel feature smart TVs, 24-hour room service, and upgraded facilities for a comfortable stay.

Leisure Facilities
Guests can unwind at the fitness centre, take a dip in the swimming pool, or enjoy a game of virtual golf at the in-house club.

To experience the perfect blend of luxury and convenience, book your stay at Novotel Kuala Lumpur City Centre today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. MYR10 Tourism Fee is applied to Foreign Tourists, payable to hotel upon check in. This Tourism Fee is exempted for stays between 1 July 2020 to 31 December 2022.
An amount of deposit will be collected upon check-in and unutilized amount is refundable upon departure.
Apart from that, should there be damaged to the room while the stay or detected upon departure, depending on the type and extent of damage, the hotel is entitle to collect a separate amount accordingly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3369 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
M
Mireille • couple • fr
6
L’hôtel est très bien placé, le personnel agréable et bon petit déjeuner. La piscine tranquille et la belle salle de spo
Pros:

L’emplacement, la piscine, le petit-déjeuner

Cons:

L’insonorisation, le bruit assourdissant des voitures la nuit jusqu’à 2h de matin.

2026-07-04 • via Nuitee
H
Hanif • couple • pk
10
Exceptional and I mean it. Thank you
Pros:

Breakfast was our main meal and we thoroughly enjoyed taking the variety that we liked and was available.

Cons:

I wouldn’t say didn’t like but would love to go to the roof top to enjoy which I didn’t get time to find out the details.

2026-07-02 • via Nuitee
D
Diane • couple • nz
7
Ok. Location and the pool are the best things about this hotel.
Pros:

Close to conference venue. The lovely gentleman who serviced our room.

Cons:

Our room was beside the service elevator so we had constant noise from that coupled with the very loud air conditioner meant little sleep 😞

2026-06-30 • via Nuitee
R
Rajesh • family_with_children • in
9
2026-06-30 • via Nuitee
L
Le • family_with_children • vn
9
Best location to Pavillion with good room quality
Pros:

1. The location was superb, very close to Pavillion.
2. They upgraded my stay to the executive floor, which was very nice and appreciated.
3. The room has 3M filter water which was awesome. The amenity was very well prepared with good shampoo and conditioner.
4. The staff at the bar was very kind. On our last afternoon (27 June), he offered a free Sprite to my son, after he became aware that we had an Accor Plus card (to support me not being able to get a discount of our previous bill). He did not have to do it, but was doing such out of kindness.

Cons:

During our last evening on 26 June 2026, the electricity in our room (2708) was unstable from around 6pm until 9:20pm, and caused 3 of our chargers completely broken. What made this worst was the duty manager in charge was not hands-on to fix the root cause, and kept asking us to change room & no other solutions/compensation. When I told her that the electricity does not seem to be our room's issue alone, our opposite room seems to have the same issue, she said that she did not receive any call from such room yet, therefore, the only solution remained us changing room. As it turned out, the electricity in the whole floor (floor 27) was not stable, and the whole floor had a blackout for 20 minutes (on top of 3 hours waiting in a dark room for the technician to fix the electricity in my room). Should the duty manager in charge be more hands-on and come to the floor to check, that might have resolved the issue faster. I love the hotel so much, but not this very experience. If it wasn't thanks to the bar staff I mentioned above, I would have rated 7 for Novotel KLCC for our stay this time because of the duty manager's ability to handle crisis.

2026-06-29 • via Nuitee
A
ADITYA • family_with_children • in
8
2026-06-27 • via Nuitee
F
Fahad • family_with_children • om
7
If you are going for a short stay, its a clean spot with a perfect location next to pavilion
Pros:

Location is perfect, staff are nice

Cons:

Rooms are small, and the international breakfast section could be better

2026-06-22 • via Nuitee
J
JUNG GIL • solo_traveller • kr
8
2026-06-20 • via Nuitee
I
Ifeyinwa • extended_group • ng
10
I totally enjoyed my stay in Novotel and Kuala Lumpar
Pros:

The location was beautiful, and the breakfast had a good spread.
The rooms were clean and the workers were very polite

Cons:

I just wish the breakfast was varied rather than having the same spread every day

2026-06-18 • via Nuitee
K
Koome • solo_traveller • ke
8
2026-06-18 • via Nuitee
H
Hamza • solo_traveller • pk
10
Pros:

Very friendly staff. They let us check in very early (9:40am)
Overall, you can't go wrong with Novotel in KLCC , as its' a couple of minute walk to a pretty big mall (Pavilion)

Cons:

The breakfast could be better in terms of options

2026-06-16 • via Nuitee
D
Dinara Akmatbek • family_with_children • kg
9
2026-06-15 • via Nuitee
K
Kia Hong • solo_traveller • my
6
Review on Novotel
Pros:

Strategy location

Cons:

Narrow entryway access to parking, toilet shower area & toilet bowl sitting area are so narrow for room number 2109

2026-06-14 • via Nuitee
D
Dinara Akmatbek • family_with_children • kg
9
2026-06-13 • via Nuitee
L
Luke • couple • gb
6
2026-06-09 • via Nuitee
S
Sharahah • couple • my
8
Overall good. Need to look into the breakfast (food).
Pros:

Love the location. The room are good and comfy. The breakfast not good as before.

Cons:

Your breakfast should be upgrade especially on the selection and taste.

2026-06-08 • via Nuitee
T
Tejaswini • couple • gb
3
2026-06-06 • via Nuitee
I
Ian • couple • gb
9
Outstanding value for money great service
Pros:

Great location. Excellent value.

Cons:

Nothing

2026-06-06 • via Nuitee
S
Salman • solo_traveller • pk
9
Good value for money
Pros:

Hotel rooms were clean and newly builts/well maintained.

Cons:

Can be a bit child friendly..was constantly asked to keep the kids away and not damage anything or else i would have to pay.

2026-06-05 • via Nuitee
C
CLAMENT • solo_traveller • my
9
2026-06-04 • via Nuitee