Novotel Kuala Lumpur City Centre

Hotels
•
Novotel
8.4 (3431 reviews)
2 Jalan Kia Peng , Kuala Lumpur , MY
+60 3-2147 0888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
7.79
Reported dirty room upon check-in; however, some cleanliness is noted subsequently.
Service
9.26
Staff described as kind and helpful, with positive interactions reported.
Location
9.3
Multiple reviews highlight excellent location near shopping and transport.
Room Quality
8.25
Rooms deemed comfortable but some mention of tiredness and small size.
Amenities
7.78
Facilities had issues, such as non-working appliances; some improvements needed.
Value for Money
8.24
Generally considered good but some felt amenities and breakfast options could improve.
Food and Beverage
7.79
Breakfast variety criticized, needs more options for a 4-star hotel.
Overall Experience
8.76
Generally positive experience, with key highlights at location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:23

Property Description

Prime Location
Located in the heart of Kuala Lumpur's Golden Triangle, Novotel is just steps away from iconic landmarks and shopping districts.

Modern Amenities
Renovated rooms at Novotel feature smart TVs, 24-hour room service, and upgraded facilities for a comfortable stay.

Leisure Facilities
Guests can unwind at the fitness centre, take a dip in the swimming pool, or enjoy a game of virtual golf at the in-house club.

To experience the perfect blend of luxury and convenience, book your stay at Novotel Kuala Lumpur City Centre today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. MYR10 Tourism Fee is applied to Foreign Tourists, payable to hotel upon check in. This Tourism Fee is exempted for stays between 1 July 2020 to 31 December 2022.
An amount of deposit will be collected upon check-in and unutilized amount is refundable upon departure.
Apart from that, should there be damaged to the room while the stay or detected upon departure, depending on the type and extent of damage, the hotel is entitle to collect a separate amount accordingly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.4
Based on 3431 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
R
Roslan • couple • bn
8
Good
Pros:

Walking distance to Pavilion and KLCC

2026-09-12 • via Nuitee
Y
YACINE • couple • fr
9
2026-09-10 • via Nuitee
H
Haslin • couple • my
6
Aside from parking, the rest ok
Pros:

Location

Cons:

Parking is limited. Hotel guests are not guaranteed parking because everyone can park there even reserved only for hotel guest. The parking space and the ramp drive is quite small, must be very careful.

2026-09-09 • via Nuitee
N
Noor • family_with_children • om
8
Very nice
Pros:

Location
Interior
Staff

Cons:

Late check in

2026-09-07 • via Nuitee
N
Noor • extended_group • om
8
2026-09-07 • via Nuitee
D
Dambazau • solo_traveller • ng
10
2026-09-07 • via Nuitee
H
Hoi Leng • couple • my
7
Cons:

smart tv， light need more

2026-09-06 • via Nuitee
P
Pratik • solo_traveller • om
9
2026-09-02 • via Nuitee
A
Altay • family_with_children • kz
10
2026-09-02 • via Nuitee
A
Ashraf • couple • tm
10
Пребываю второй раз ни о чем не сожалею! Спасибо персоналу!
Pros:

Местоположение 10+

2026-09-02 • via Nuitee
A
AHMED • family_with_children • sa
9
Great hospitality and good place to stay
Pros:

The service was excellent, and the staff were very kind, friendly, and helpful. I truly appreciate their wonderful hospitality

2026-08-31 • via Nuitee
K
Kuda • extended_group • lk
8
2026-08-31 • via Nuitee
S
Stéphane • solo_traveller • re
5
Pros:

L'emplacement a côté de pavilion

Cons:

Le spa les masseuses pas très joviale a faire leur job.

2026-08-31 • via Nuitee
Z
Zulkhairy • family_with_children • my
9
2026-08-31 • via Nuitee
S
Salmi • solo_traveller • au
9
Pros:

The room was spacious, clean and the amenities were great

2026-08-30 • via Nuitee
T
Tair • couple • kz
9
2026-08-29 • via Nuitee
C
Chih-Lun • solo_traveller • tw
8
Pros:

地點位置很好

Cons:

住五天中間有毛巾少給的情況，知會後有補上

2026-08-28 • via Nuitee
M
Margarida • solo_traveller • pt
10
2026-08-27 • via Nuitee
K
KIYOSHI • family_with_children • jp
8
2026-08-26 • via Nuitee
J
Jemma • family_with_children • au
10
Amazing
Pros:

Location
Clean
Friendly
Price

2026-08-25 • via Nuitee