Novotel Kuala Lumpur City Centre

Hotels
•
Novotel
8.4 (3379 reviews)
2 Jalan Kia Peng , Kuala Lumpur , my
+60 3-2147 0888

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
7.79
Reported dirty room upon check-in; however, some cleanliness is noted subsequently.
Service
9.26
Staff described as kind and helpful, with positive interactions reported.
Location
9.3
Multiple reviews highlight excellent location near shopping and transport.
Room Quality
8.25
Rooms deemed comfortable but some mention of tiredness and small size.
Amenities
7.78
Facilities had issues, such as non-working appliances; some improvements needed.
Value for Money
8.24
Generally considered good but some felt amenities and breakfast options could improve.
Food and Beverage
7.79
Breakfast variety criticized, needs more options for a 4-star hotel.
Overall Experience
8.76
Generally positive experience, with key highlights at location and staff quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:23

Property Description

Prime Location
Located in the heart of Kuala Lumpur's Golden Triangle, Novotel is just steps away from iconic landmarks and shopping districts.

Modern Amenities
Renovated rooms at Novotel feature smart TVs, 24-hour room service, and upgraded facilities for a comfortable stay.

Leisure Facilities
Guests can unwind at the fitness centre, take a dip in the swimming pool, or enjoy a game of virtual golf at the in-house club.

To experience the perfect blend of luxury and convenience, book your stay at Novotel Kuala Lumpur City Centre today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. MYR10 Tourism Fee is applied to Foreign Tourists, payable to hotel upon check in. This Tourism Fee is exempted for stays between 1 July 2020 to 31 December 2022.
An amount of deposit will be collected upon check-in and unutilized amount is refundable upon departure.
Apart from that, should there be damaged to the room while the stay or detected upon departure, depending on the type and extent of damage, the hotel is entitle to collect a separate amount accordingly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3379 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
Z
Zaman • solo_traveller • pk
8
2026-07-25 • via Nuitee
D
Divya • couple • jp
10
2026-07-25 • via Nuitee
P
Pratik • family_with_children • om
9
Pleasant and Comfort
Pros:

Location, room, staff

2026-07-22 • via Nuitee
K
karthik • couple • ae
9
2026-07-22 • via Nuitee
O
Ousmane Mbery • extended_group • sn
8
Satisfait
Pros:

Bien

Cons:

Ras

2026-07-22 • via Nuitee
S
Sadia • extended_group • pk
10
Recommend it highly- have stayed twice & will stay again.
Pros:

The location is excellent and central but quiet in a bustling area. The staff is very helpful and it’s a clean, comfortable and pleasant place to stay.

Cons:

The bathrooms are very small. The lighting in the rooms, especially the blinding standing lamp, needs to be improved.

2026-07-20 • via Nuitee
K
Krisztina • extended_group • hu
10
2026-07-17 • via Nuitee
K
Kuo • extended_group • tw
8
整體來說很不錯，有空中走廊可以走到雙子星塔，附近也很多mall可以逛，對面還有賣榴槤以及7-11。
Pros:

位置很好

2026-07-17 • via Nuitee
C
Cindy • solo_traveller • gb
7
2026-07-17 • via Nuitee
J
Jolene • couple • my
8
Convenient
Pros:

Location

Cons:

Parking

2026-07-15 • via Nuitee
G
Gaby • couple • nl
5
Pros:

Dichtbij winkeltjes

Cons:

Te dunne deken en ik kreeg ook geen extra deken omdat het volgeboekt werd mij verteld..

2026-07-14 • via Nuitee
ابوزيني • solo_traveller • sa
8
2026-07-13 • via Nuitee
K
Khairul Azri • family_with_children • om
10
Value for money!
Pros:

Great location, excellent hospitality, comfortable beds and pillows, ease of check-in and check-out

Cons:

To enhance gym experience by adding more equipment

2026-07-12 • via Nuitee
B
Basmah • family_with_children • om
8
2026-07-12 • via Nuitee
F
Fong • extended_group • my
10
Comfortable
Pros:

Location

2026-07-12 • via Nuitee
K
KOKORO • solo_traveller • jp
7
2026-07-11 • via Nuitee
J
Jason • family_with_children • us
10
Novotel’s are awesome
Pros:

Great location and the standard quality expected of a Novotel. Breakfast buffet is awesome.

Cons:

Nothing

2026-07-11 • via Nuitee
C
Chahal • solo_traveller • au
7
Pros:

Location and hotel rooms

Cons:

Aircon gets hot sometimes

2026-07-07 • via Nuitee
H
Hanif • couple • pk
10
Had three different check-in’s in one week but everything
Pros:

Amazing and all variety of food available and easily accessible too

Cons:

Nothing that I can think of now

2026-07-07 • via Nuitee
H
Hanif • couple • pk
10
2026-07-05 • via Nuitee