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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Private parking
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Designated smoking area
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Accessible parking
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Parking garage
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Minimarket on site
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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ATM/cash machine on site
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Vending machine - drinks
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Indoor pool
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Vending machine - snacks
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Kid-friendly buffet
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Outdoor furniture
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Sun loungers or beach chairs
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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First aid kit available
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Contactless check-in/check-out
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Face masks for guests available
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Key card access
Review Highlights
Categories
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Property Description
Prime Location near Houston Galleria Shopping Center
Experience comfort and convenience just steps away from premier shops and dining options.
Modern Suites with Full Kitchen
Relax in style with spacious suites equipped with a full kitchen, flat-screen TV, and cozy seating area.
On-Site Amenities for Every Need
Stay active at the fitness center, grab essentials at the convenience store, and stay productive at the business center.
Book now to enjoy a seamless stay at Homewood Suites by Hilton Houston Near the Galleria!
Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.
Property offers evening reception on Wednesdays only.
Please note that a complimentary appetizers with free beer and wine is served on Wednesdays only from 17:30 - 19:30.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 50
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
The location and breakfast
The light in the lift was off
The staff were great
There was a damp smell permeating the corridors which was disgusting.
There was 1 lift working the first day…. Then that 1 lift was really sketchy … stopping at ground but not opening … several times., for next two days. We got out at level 3 with other guests and walked down. It was very disconcerting.
The fold out bed was ridiculously uncomfortable. My husband slept on it and I slept in bed with two adult daughters.
nothing
everything
I was close to everything my second time visiting
The pool was out ,the treadmills were broken , light in the elevator was out , Homeless people hanging in front of property
Very clean, but the room was cleaning just 1 time in 5 days… the staff very friendly
The elevator didn’t has light, only 1 working, the machines in they fitness room were not working.. They offered me to go to the gym close but we couldn’t enter… The view from my room was all rooftops and their air conditioning ducts… for five days I would have preferred another room
I liked the location, the cleanliness, the staff was very helpful. The bed was very comfortable, the room smelled great.
I didn't like that I had to leave.
Very good stay. The rooms are very confortable, with excellent grade amenities like shampoo, cream, conditioner, etc. Full size fridge, dishwasher, microwave, excellent mattress. Everything exceptionally clean. Would definitely stay again.
Elevators are dark. There are presence sensors that not always work well for turning on the lights. Breakfast was regular and could be better. No bacon offered.
WORST HOTEL STAY!!!!!!!!!!!!!
I have been staying at this hotel for work, and if I had a choice, I would have checked out days ago.
First: There have been no luggage carts available for three days. I asked the front desk again this morning and was told, "They keep them in their hotel room." This is a 14-floor hotel, not a small property. It makes me wonder how many luggage carts they actually have—if any.
Second: There is only one elevator working, and it's only partially functional. The lights randomly go out while you're riding, leaving you standing in complete darkness with strangers. Not exactly a safe situation. To make matters worse, I was stuck in a completely full elevator for about five minutes. When I reported it to the manager, I was told, "It's because they keep holding it." That response completely dismissed what is clearly a maintenance and safety issue.
Third: I went down for breakfast one morning and there were no clean plates available. There wasn't a single staff member in the dining area to ask for help. After waiting several minutes, I gave up and went out to buy breakfast.
Fourth: Much of the gym equipment is out of service, making the fitness center practically unusable.
Fifth: The shower water constantly changes temperature without warning. One minute it's freezing cold, the next it's scalding hot. It's especially frustrating when you're in the middle of washing your hair and the temperature suddenly changes.
To top it off, I woke up this morning to a notice that the water will be shut off for most of the day tomorrow. I feel sorry for the guests who will be at the hotel during the day and won't have access to running water. With FIFA bringing so many visitors to the area, this is the kind of experience guests should not have to deal with.
This is an old hotel, and it definitely shows. There's also a noticeable odor throughout the property that smells like mildew and animals.
Unfortunately, my employer booked this hotel, so I can't move elsewhere. If I had the option, I would switch hotels in a heartbeat. I cannot recommend staying here.
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