Hotel Chichen Itza

Hotels
8.2 (389 reviews)
Avenida Principal Piste , Chichén-Itzá , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Garden
Laundry
See all facilities

Review Highlights

Pros:
Great location near Chichen Itza
Excellent service and upgrades
Cons:
Cleanliness concerns
Initial accommodation issues

Categories

Cleanliness
7.34
Some concerns about cleanliness mentioned in reviews.
Service
8.81
Positive reviews highlighted excellent service from staff.
Location
8.85
Location is praised for proximity to Chichen Itza.
Room Quality
8.3
Guests appreciated room quality at the sister property.
Amenities
7.83
Amenities received positive feedback, although some issues were noted.
Value for Money
7.79
Generally good value for the upgrade received.
Food and Beverage
8.34
Food options received positive remarks from various reviews.
Overall Experience
8.31
Overall experience was highly rated despite initial issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:44

Property Description

Renovated Colonial-Style Hotel in Pisté

Luxurious Accommodations: Hotel Chichen Itza offers air-conditioned rooms with satellite TV, high-speed internet, and modern amenities for a comfortable stay.

Convenient Location: Just a short distance from the famous Chichen Itza ruins, guests can easily explore the ancient pyramids, temples, and the picturesque village of Pisté.

Personalized Service: With an outdoor pool, tropical gardens, and a helpful concierge service to assist with tour arrangements, Hotel Chichen Itza ensures a memorable and relaxing experience for all guests.

Experience the charm and convenience of Hotel Chichen Itza - book your stay now for an unforgettable getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for US$11 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 389 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.85
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.79
Food and Beverage: 8.34
Overall Experience: 8.31
A
Aurora • extended_group • mx
9
UN SITIO ENCANTADOR
Pros:

ME ENCANTARON LOS JARDINES, LA PISCINA Y EL HOTEL EN GENERAL.

Cons:

EL TOCINO QUE SIRVIERON EN EL DESAYUNO ESTABA VIEJO. SABÍA MUY MAL

2026-07-02 • via Nuitee
M
Miguel • couple • sv
10
Lindo descanso
Pros:

Muy bonito lugar lo único que la piscina estaba en mantenimiento, muy buen desayuno

2026-06-29 • via Nuitee
S
stephen • solo_traveller • au
8
Authentic and convenient
Pros:

The pool was great and 5 minutes drive to the chichen itza carpark. Which meant we had time for have breakfast and be there for the 8 am opening before the crowd at 10.

Cons:

The pillows were very hard and no tea and coffee making facilities as advertised

2026-06-28 • via Nuitee
1
17globetrotter • couple • fr
8
Pros:

Hôtel simple et confortable, avec piscine, idéalement situé à proximité du site de Chichen Itza.

2026-06-24 • via Nuitee
S
SV • solo_traveller • fr
8
Pros:

La proximité du site de Chichen Itza (5 min en voiture), la réception très agréable, le parking, le petit déjeuner très bon (fruits frais, pancakes)

Cons:

Ras

2026-06-15 • via Nuitee
R
Rodolfo • solo_traveller • mx
8
Todo bien.
Pros:

La ubicación está genial.!
El desayuno fue increíble. Todos son muy amables.

Cons:

El aire acondicionado estaba teniendo detalles. Afortunadamente nos cambiaron de habitación.

2026-06-14 • via Nuitee
C
Claudia • solo_traveller • us
8
2026-06-08 • via Nuitee
L
Lauriano • solo_traveller • br
10
2026-05-28 • via Nuitee
B
Bohssain • solo_traveller • fr
9
2026-05-15 • via Nuitee
C
CECILE • solo_traveller • fr
8
2026-05-10 • via Nuitee
J
JIANGUO • extended_group • ca
10
2026-05-04 • via Nuitee
M
Maria • family_with_children • fr
9
Justo lo que esperaba
Pros:

Personal amable y servicial , los niños encantados en la piscina , la ubicación , el desayuno súper completo y rico

Cons:

Nada, todo estuvo bien

2026-05-03 • via Nuitee
J
Jean-François • solo_traveller • fr
9
Pros:

Emplacement proche du site, parking, bon restaurant, petit déjeuner très bon et servi rapidement

Cons:

Pour les européens, le paiement est effectué en Euros avec un taux très défavorable, donc il convient d'exiger un paiement en pesos

2026-04-28 • via Nuitee
L
laurent • family_with_children • fr
10
Parfait pour une nuit à proximité de Chichen Itzà
Pros:

Proximité du site de chichen itzà,
Piscine agréable
Personnel serviable
On était seul dans l’hôtel, très calme !
Le petit déjeuner copieux

2026-04-28 • via Nuitee
E
ERICK ISMAEL DE LA CRUZ • couple • mx
10
COMODO Y PRACTICO
Pros:

LA PISCINA NOS GUSTO MUCHO, EL DESAYUNO AMERICANO Y LAS AMENIDADES DE BAÑO.
EL PERSONAL FUE DEMASIADO AMABLE Y EDUCADO.
LA UBICACION ESTA CERCA DEL CENTRO DE LA CIUDAD Y DE LA ZONA ARQUEOLOGICA.
CON UNA FACILIDAD DE TOMAR UN TAXI Y PODER DEJAR TU VEHICULO SEGURO EN SU COMODO ESTACIONAMIENTO.

Cons:

EL WIFI POR MOMENTOS SE PONIA LENTO, PERO CUMPLIA CON LAS FUNCIONES BASICAS DE COMUNICACION.

2026-04-24 • via Nuitee
L
Laura • family_with_children • mx
9
Pros:

Excelente ubicación, un trato muy bueno por parte del personal, instalaciones limpias y el desayuno muy rico.

Cons:

Que las ventanas del baño dan a la sala de espera y tuvimos problemas con la presión que tenía el agua en la taza del baño.

2026-04-17 • via Nuitee
P
Philippe • couple • be
9
Un hôtel à 4min de la zone archéologique de chichen itza
Pros:

Un hôtel proche du centre historique de chichen itza

2026-04-12 • via Nuitee
M
Marc • solo_traveller • be
7
Pros:

Le service, la qualité du petit-déjeuner

Cons:

Les chambres pas bien entretenues, traces d'humidité sur les murs, odeurs. Bruits provenant de la route à proximité.

2026-04-12 • via Nuitee
R
Regis • family_with_children • es
8
Pros:

Personnel très agréable et disponible. Parking surveillé très pratique. Très bon petit déjeuner avec des fruits frais. Piscine très agréable. Les chambres sont très propres avec échantillons de gel, shampooing...

2026-04-11 • via Nuitee
S
Shayan • extended_group • gb
9
Very friendly and helpful staff
Pros:

Very friendly and helpful staff

Cons:

Not easy to get to using public transport

2026-04-11 • via Nuitee