Grosvenor Pulford Hotel & Spa

Hotels
9 (2230 reviews)
Wrexham Road, Pulford , Pulford , gb
+44 1244 570560

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent food quality and selection
Beautiful location and decor
Cons:
Service speed issues
Price concerns regarding quality

Categories

Cleanliness
9.14
Standard quality for this hotel tier
Service
8.61
Mixed sentiments regarding service speed and attentiveness.
Location
9.15
Located in beautiful Cheshire countryside, convenient to Chester.
Room Quality
9.1
Rooms are well-appointed and comfortable.
Amenities
9.13
Excellent spa facilities and amenities.
Value for Money
8.59
Some concerns regarding the price in relation to quality received.
Food and Beverage
9.14
Food is highly praised with a good selection.
Overall Experience
9.11
A very positive overall experience with excellent hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:21

Property Description

Luxurious Spa, Pool, and Gym
Indulge in relaxation and wellness at our hotel's top-notch spa, refreshing pool, and modern gym facilities.

Free Wi-Fi and Spacious Rooms
Stay connected with complimentary Wi-Fi as you unwind in our generously sized, well-appointed rooms overlooking picturesque grounds near the Welsh border.

Modern Amenities and 24-Hour Room Service
Enjoy in-room entertainment with a flat-screen TV, and convenience with tea/coffee facilities. Our dedicated staff are at your service round the clock with our 24-hour room service.

Book now to experience the perfect blend of comfort and luxury at Grosvenor Pulford Hotel and Spa.

Important information:

Please note that only the family room can accommodate children.

Please note, standard rooms cannot accommodate any extra beds or cots.

The price of the breakfast may differ if purchased at the hotel.

Visits to the spa must be booked in advance. Treatments must be paid for separately.

Children's swimming times are restricted throughout the week.

Please note that when making your reservation, your credit card details are only taken as a guarantee. No payment is taken until you arrive at the hotel.

The property hosts entertainment and events occasionally, which last until 12:30. Some rooms may be affected by noise.

When booking more than 8 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 2230 reviews
Cleanliness: 9.14
Service: 8.61
Location: 9.15
Room Quality: 9.1
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.11
M
Marc • couple • gb
10
2026-07-25 • via Nuitee
R
Ryan • couple • gb
10
Pros:

Nice property

2026-07-24 • via Nuitee
N
Nicola • solo_traveller • gb
8
2026-07-24 • via Nuitee
W
W4243FUbarryw • Family • Dunstable, Bedfordshire, England
4
Dissapointing... nice wedding venue, but only if you're a guest!
Pros:

We Stayed here for a weekend break. After a long drive we were looking forward to a peaceful weekend, however we were unaware that the hotel is predominently a wedding venue, our room was directly above the event hall, the noise from which was horrendous, we complained to the receptionist, who said there were no other rooms away from the event, it was that bad we considered moving to another hotel, but it appeared none were availavble. the music did stop at midnight, but the noise from the guests did not, returning to their rooms at 1.30 in the morning, shouting & banging on doors etc, We complained to the hotel & the booking partner, neither of which were, intersted.

2026-07-23 • via Tripadvisor
N
Neil • couple • gb
10
Pros:

It is a lovely homely hotel with lovely staff and the food was great.

2026-07-23 • via Nuitee
K
K9847NUstevee • Family
8
Overall very good
Pros:

Very nice hotel. Decent food. Staff were fine.

2026-07-22 • via Tripadvisor
V
Vinod • solo_traveller • in
10
As stated above.
Pros:

I must congratulate Ms Nelson, the owner of this marvellous hotel for tge attention to detail in tge decor, in tte meticulousness of gardens, rooms, ambience. Amongst the best boutique or small hotels in the world.

Cons:

As I’ve stated above.

2026-07-22 • via Nuitee
G
graham • solo_traveller • gb
9
2026-07-19 • via Nuitee
B
Brian • extended_group • gb
6
Pros:

The room was the smallest I have ever stayed in tbo

Cons:

We travelled for work and AGAIN were unable to get a VAT receipt....get this sorted with your hotels as it's a persistent problem. And why should WE the customer have to chase vat receipts?

Just send it to the supplied e-mail address...

Interestingly, don't have this problem with other hotels from different booking agencies!

2026-07-19 • via Nuitee
S
Shaun • couple • gb
10
2026-07-18 • via Nuitee
J
James • family_with_children • gb
10
2026-07-18 • via Nuitee
C
Clare • family_with_children • gb
10
A wonderful family break across 3 generations.
Pros:

Staff really good and rooms and overall decor excellent making us feel welcome and pampered.

2026-07-18 • via Nuitee
F
Fiona • couple • gb
10
2026-07-17 • via Nuitee
M
Maisie • couple • gb
10
Pros:

Staff were lovely, and hotel/bedroom was clean.
We had breakfast at the hotel and it was gorgeous. Would stay here again!

Cons:

Nil

2026-07-13 • via Nuitee
S
Sharon • solo_traveller • za
9
Pros:

The hotel was great, breakfast very good

Cons:

I didn't get the coffee I ordered or the poached eggs, the staircase behind room 20 is very noisy

2026-07-12 • via Nuitee
A
Andrew • solo_traveller • gb
10
2026-07-10 • via Nuitee
1
145samanthah • Family • Wilmslow, Cheshire, England
6
Really needs a summer menu
Pros:

Usually we love The Grosvenor but our latest trip was incredibly disappointing and my family of 5 left unsatisfied. The starters were really tasty but the main and pudding menus are too wintery for this time of year, so nobody knew what to pick. Having 2 heavy pies and sticky toffee pudding on the menu when it’s the middle of summer means nothing is really appealing! We left without having pudding as nobody fancied what was on offer as it wasn’t appropriate for the weather.

2026-07-09 • via Tripadvisor
P
Peter • solo_traveller • gb
9
Pros:

Room and bed comfort

Cons:

Height of bedside light switches

2026-07-08 • via Nuitee
S
Sharon • solo_traveller • gb
9
A gorgeous hotel, very clean and modern
Pros:

Very modern decor.

Cons:

I liked everything

2026-07-07 • via Nuitee
M
Mandy • solo_traveller • gb
10
Pros:

Great hotel, food and staff

2026-07-06 • via Nuitee