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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Shallow end
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Pet bowls
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Pet basket
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Spa, Pool, and Gym
Indulge in relaxation and wellness at our hotel's top-notch spa, refreshing pool, and modern gym facilities.
Free Wi-Fi and Spacious Rooms
Stay connected with complimentary Wi-Fi as you unwind in our generously sized, well-appointed rooms overlooking picturesque grounds near the Welsh border.
Modern Amenities and 24-Hour Room Service
Enjoy in-room entertainment with a flat-screen TV, and convenience with tea/coffee facilities. Our dedicated staff are at your service round the clock with our 24-hour room service.
Book now to experience the perfect blend of comfort and luxury at Grosvenor Pulford Hotel and Spa.
Please note that only the family room can accommodate children.
Please note, standard rooms cannot accommodate any extra beds or cots.
The price of the breakfast may differ if purchased at the hotel.
Visits to the spa must be booked in advance. Treatments must be paid for separately.
Children's swimming times are restricted throughout the week.
Please note that when making your reservation, your credit card details are only taken as a guarantee. No payment is taken until you arrive at the hotel.
The property hosts entertainment and events occasionally, which last until 12:30. Some rooms may be affected by noise.
When booking more than 8 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
Staff. Size of room.
Room had tattered desk. Breakfast had an extra charge for various items. You did not stay in the older portion pictured in the ads. You stayed in a 90s addition.
High quality hotel facilities. Large comfortable and clean room. Excellent parking. Good breakfast.
Offered table adjacent to breakfast buffet rather than a table in the Palm Court for some unknown reason. Only moved to Palm Court at our insistence.
Comfortable clean room
Very soft bed
Everything, staff, service all excellent
Would have liked the temperature of room to be more controllable. Couldn't find how to reduce temperature below 18
Staff were lovely but I requested a room close by shave mobility problems and a walk in shower. Requests were not passed on by booking.com, or so they said. Walked until I protested saying I can't go further. Rooms offered were dismal, finally found one slightly more cheerful but the window was into the dining room!!!! Couldn't reach the rail in the wardrobe and sitting in the chair in front of the mirror revealed only the top of my head.
See above. Lighting was good and bed comfy. Staff very kind.The food was good but plates were cold at breakfas
How relaxed it was.
Nothing.
Second time visiting and love everything,the room,staff,restaurant….
Nothing
Lovely food
Noise from upstairs
The Sunday carvery in the Palm Court was outstanding the Turkey and Beef was superb along with a good choice of vegetables roasties and everything else you associate with Sunday lunch .
Where it fell down was in the service one of our party was served soup without a spoon and it took a while to get one .
While we were getting the carvery the used plates from the starters were left on the table when we returned , also no fresh cutlery or napkins were left for the carvery.
As it was a very hot day every other table was supplied with water except ours which we found surprising as the glasses were already in place, now we don't mind paying the prices charged but with that you expect a level of service that reflects that but sadly in our opinion the service fell short and for that reason it's unlikely we will be returning
Breakfast both mornings was excellent
Dinner second evening was disappointing
A large modern hotel / conference centre / wedding venue with extensive grounds a few miles south of Chester, right beside the Welsh border. There is an attractive restaurant and also a good selection of food in the spacious and atmospheric bar. My room was lovely - comfortable and well appointed with a good bathroom and selection of tea, coffee etc. I ate in both the restaurant and the bar and was impressed with the food in both places. There is a large spa but I didn't try it out!
We stayed at this hotel in April for birthday celebrations. We were upgraded to a garden view room which was lovely to see. We paid for the dinner, bed and breakfast package. You have to sign for each meal at the end. But what we didn’t realise was there is a service charge ontop of our included dinner. So what we thought was a package included in our stay (minus drinks) ended up being a larger bill at the end. Which defeated the purpose for me of paying in advance for dinner.
The main court restaurant is beautiful with the water and the automatic piano to listen too.
The spa was great but was rammed during end of term school break.
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