Holiday Inn & Suites Pigeon Forge Convention Center by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.6 (1110 reviews)
2905 Parkway , Pigeon Forge , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Dirty room
Expensive breakfast
Poor pool conditions

Categories

Cleanliness
7.68
Some reviews mentioned dirty rooms and inadequate cleaning, affecting overall cleanliness perception.
Service
9.65
The front desk staff was consistently described as friendly and helpful.
Location
9.69
Multiple reviews highlighted the excellent location close to attractions.
Room Quality
8.14
Rooms are noted as comfortable overall, but some issues were raised with bedding and climate controls.
Amenities
7.67
Issues were noted regarding the pool and lack of complimentary breakfast.
Value for Money
8.63
Mixed reviews regarding the pricing of food and amenities, but generally seen as fair.
Food and Beverage
8.18
Breakfast was expensive and there was no complimentary option, which disappointed some guests.
Overall Experience
9.15
Despite some issues, reviews indicate a generally positive experience with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 22:31

Property Description

Luxurious Accommodation with Top-notch Amenities

Nestled in Pigeon Forge, just a stone's throw away from The Grand Majestic Theater, Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel offers a luxurious stay with a plethora of amenities.

Unwind and Relax in Style

Indulge in the fitness center, indoor pool, and hot tub, or savor delicious meals at the on-site restaurant and bar. The private bathrooms, flat-screen TVs, and cozy balconies in some rooms ensure a comfortable and relaxing retreat.

Convenience at Your Fingertips

With a 24-hour front desk, free private parking, and a business area, this hotel caters to all your needs seamlessly. Don't miss the chance to explore nearby attractions like Country Tonite Theatre and Dolly Parton’s Stampede. Book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 1110 reviews
Cleanliness: 7.68
Service: 9.65
Location: 9.69
Room Quality: 8.14
Amenities: 7.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 9.15
P
Pia • family_with_children • us
9
2026-06-13 • via Nuitee
K
Kendra • extended_group • us
9
I’ll be back next year!
Pros:

I love the location. Everything was clean! Staff was very nice!

Cons:

No dislikes at this time

2026-06-10 • via Nuitee
V
Victoria • family_with_children • us
10
Pros:

The hotel is beautiful and it’s in a great location on the strip. There’s a bridge behind it that takes you over to the island parking lot so you don’t have to drive over to the island and there is a tram station right there. We can just sit and wait for the tram not a bunch of walking to the island which was wonderful. The rooms were very clean. We had a two queen bedroom that had another sitting area with a separate TV that also had a sofa fold out bed for a very good rate. It also had ample parking.

Cons:

The pool was nice and the hot tub was nice. They’re just small and there’s always a lot of people in there especially kids which made being in the hot tub not comfortable.

2026-06-10 • via Nuitee
M
Michael • couple • us
10
Pros:

Casual pint

Cons:

Paying for parking, stayed at another hotel same price no paying for parking on the way back through pigeon forge a week later to avoid it

2026-06-09 • via Nuitee
M
Miguel • solo_traveller • us
10
2026-06-08 • via Nuitee
T
Timothy • family_with_children • us
9
2026-06-08 • via Nuitee
J
Jeffry • couple • us
10
2026-06-06 • via Nuitee
J
Jose • solo_traveller • us
10
2026-06-06 • via Nuitee
S
Shanetta • family_with_children • us
6
Overall a nice place but be wary of hidden cost
Pros:

It was clean and overall pretty decent. A safe environment and cool

Cons:

I didn’t like the transparency. The booking never stated the extra fee I paid for the complimentary breakfast only covered 2 adults and my children under 12. I traveled with 2 teenagers which was included in my booking and they charged for those kids. If I knew this in advance I would have booked the regular stay and went to a local restaurant to eat better tasting breakfast. The other lack of transparency was the daily parking fee of $15 per night of your stay. You don’t have an option to opt out they charge you this cost after your stay. The parking lot is an open lot which is none secure so don’t think it’s worth the cost. If there is an issue with public parking on their property why give you a tag for your car? It’s a bit of an issue with Nickel and dimming, Please give complimentary parking for your guest. The whole thing they sell you on is the fire place we’ll never got turned on within my 4 day stay. Also the heated pool isn’t heated it was cold the entire time. We had to keep requesting for maintenance to increase the temperature. There was a short staff which I did try to give as much grace as possible. I just would say my major dislike is the hidden cost.

2026-06-04 • via Nuitee
J
Jim • family_with_children • us
3
Rip off will not be staying in this location ever again
Pros:

Mostly the location otherwise highly disappointed, I expected way more for the price and being a holiday inn

Cons:

Front desk tried to charge us $90 to park on the property

2026-06-02 • via Nuitee
J
Jaimie • extended_group • us
3
Not good
Cons:

Our room smelled horrible!! We ended up cutting our trip short. It smelled like someone had smoked in there, very musky and damp. It was gross. I felt like we were breathing in mold and smoke.

2026-05-30 • via Nuitee
B
Brett • family_with_children • us
9
2026-05-29 • via Nuitee
A
Anastasia • solo_traveller • us
10
Pros:

The location was great. I loved that it had a bar/ restaurant inside.

Cons:

I loved the whole stay. No complaints.

2026-05-26 • via Nuitee
T
Tabitha • solo_traveller • us
10
2026-05-26 • via Nuitee
V
Volodymyr • family_with_children • us
10
2026-05-26 • via Nuitee
H
Hinson • couple • us
1
It sucks bad/ never stay here again/ and will give bad reviews to everyone also internet
Pros:

They tried to charge a parking fee not listed on website,no towels or wash cloths in room,clerk didn't want to give a receipt untill I bitched her out,loud road traffic noise all nite long, beds were floppy,then the day after I left hotel tried to add 25 bucks to the bill which I blocked by bank

Cons:

Yes a whole lot better but the didn't care,ask for mgr and he had left and it was only 530 pm

2026-05-21 • via Nuitee
F
Fermin • solo_traveller • us
5
Pros:

The location, the breakfast & staff.

Cons:

I was robbed by the Holiday Inn. I had two reservations. The first they additionally charged me 25 dollar security. Then the second reservation again charged me 25 dollars. I haven't been returned back both refunds. I would please like my refund

2026-05-19 • via Nuitee
H
Harrison • solo_traveller • us
7
Pros:

Location clean

Cons:

Staff and pet fees high!

2026-05-18 • via Nuitee
B
Barbara • family_with_children • pl
10
Polecam
Pros:

Pokoje czyste, duże i przestronne.

Cons:

Nie dotyczy

2026-05-18 • via Nuitee
C
Carlos • couple • us
10
2026-05-17 • via Nuitee