Holiday Inn & Suites Pigeon Forge Convention Center by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.6 (946 reviews)
2905 Parkway , Pigeon Forge , US
+1 865-428-2525

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location / close to attractions
Clean rooms reported by several guests
Pool and hot tub available
Free breakfast included
Balcony room options
Large shower mentioned positively
Convenient to Le Conte Center and main strip
Suite size appreciated by some guests
Cons:
Unexpected parking fees ($15/day or multi-day charges)
Rude or unhelpful check-in staff reported (named clerk mentioned)
Housekeeping issues: hair left, dirty carpets, minimal room servicing
Rooms not matching reservation / double-booked or no balcony/fireplace as paid for
Breakfast quality/availability problems (burned items, ran out of spoons, limited to 2 adults)
Pool too cold for some and hot tub can be crowded
Street/traffic noise at night

Categories

Cleanliness
7.8
Mixed — several guests said the property was generally clean, but there are multiple reports of hair on the bathroom floor, dirty carpets and minimal housekeeping (towels left but beds not made).
Service
8.8
Mixed-to-positive — some front desk staff were described as pleasant and helpful, but multiple mentions of rude check-in clerks (including named staff) and staff who appeared condescending lowered this score.
Location
10
Very strong — repeatedly praised for being on the main strip, close to attractions and the Le Conte Center; many reviewers specifically highlighted the excellent location and walkability.
Room Quality
7.4
Below-expectation in some cases — reports of rooms not matching reserved features (no balcony/fireplace), double-bookings, and smaller-than-advertised suite layouts, though some guests liked room size and large showers.
Amenities
10
Very good — pool, hot tub, balcony-room options and included breakfast are positives mentioned repeatedly. Some guests noted crowding at the hot tub and that the pool felt too cold, but amenities were overall a strong point.
Value for Money
6.6
Weaker — numerous complaints about unexpected parking charges ($15/day or $45 for multiple days) and perceptions that those fees were not disclosed upfront, leading many guests to feel the stay offered poor value for the price paid.
Food and Beverage
8.2
Mixed — free breakfast is appreciated, but several specific complaints (burned bacon, running out of utensils, and limited breakfast coverage for only 2 adults on a reservation) indicate average execution.
Overall Experience
10
Generally positive — while there are recurring issues (parking fees, occasional rude staff, housekeeping lapses), the consistently excellent location, solid amenities and many clean, convenient stays lead to an overall favorable guest experience for many visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Accommodation with Top-notch Amenities

Nestled in Pigeon Forge, just a stone's throw away from The Grand Majestic Theater, Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel offers a luxurious stay with a plethora of amenities.

Unwind and Relax in Style

Indulge in the fitness center, indoor pool, and hot tub, or savor delicious meals at the on-site restaurant and bar. The private bathrooms, flat-screen TVs, and cozy balconies in some rooms ensure a comfortable and relaxing retreat.

Convenience at Your Fingertips

With a 24-hour front desk, free private parking, and a business area, this hotel caters to all your needs seamlessly. Don't miss the chance to explore nearby attractions like Country Tonite Theatre and Dolly Parton’s Stampede. Book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.6
Based on 946 reviews
Cleanliness: 7.8
Service: 8.8
Location: 10
Room Quality: 7.4
Amenities: 10
Value for Money: 6.6
Food and Beverage: 8.2
Overall Experience: 10
E
Elton • couple • us
6
Pros:

did not eat there

Cons:

did not like to have to pay for PARKING

2026-10-30 • via Nuitee
S
Scott • couple • us
8
Great location
Pros:

The accommodations and access to the Le Conte Center.

2026-10-29 • via Nuitee
S
Steven • family_with_children • us
8
Cons:

The breakfast was not that great. Bacon burned. Ran out of spoons.

2026-10-28 • via Nuitee
J
Justin • family_with_children • us
10
2026-10-26 • via Nuitee
P
Pesina • family_with_children • us
10
2026-10-25 • via Nuitee
T
Tiffannie • family_with_children • us
9
Glad we booked with them!
Pros:

The pool and the hot tub, as well as their free breakfast. I also very much so appreciate the fact they offer balcony rooms!

Cons:

The only thing I didn’t like was the crowd at the hot tub as it was hard to comfortably get in but it didn’t affect our stay. Also I used a towel and hot water and wiped the bathroom floor cause it was dirty there was remaining hair left behind from I guess previous guest!

2026-10-17 • via Nuitee
P
Patricia • couple • us
4
I will not stay here again they do not give you what you paid for
Pros:

The location was fine but I paid for a room with a fireplace and a balcony facing the city and they gave me a room with no balcony no fireplace and facing the parking lot

Cons:

What I did not like was I did not get the room I wanted they charged me $45 to park for 3 days

2026-10-09 • via Nuitee
M
Melinda • family_with_children • us
8
I'd stay again.
Pros:

Great location!

Cons:

Traffic is louder than I thought it'd be -I travel with a sound machine tho.. so no worries.

2026-10-09 • via Nuitee
T
Teresa • couple • us
10
2026-09-20 • via Nuitee
B
Brittany • solo_traveller • us
10
2026-09-18 • via Nuitee
C
Chasidy • couple • us
10
Pros:

Clean, very convenient to near by attractions.

2026-09-11 • via Nuitee
S
Smith • family_with_children • us
7
2026-09-08 • via Nuitee
M
Machado • couple • us
10
2026-09-08 • via Nuitee
N
Nicole • couple • us
9
Pros:

Clean and location

Cons:

I had book my room a month in advance and it was double booked and I didn’t get the room I expected

2026-09-07 • via Nuitee
E
Eddie • couple • us
10
Pros:

Location and check in lady very pleasant and helpful.

Cons:

Charging for parking. Been at all three holiday inn up there and this is a first.

2026-08-31 • via Nuitee
C
Christy • couple • us
10
2026-08-23 • via Nuitee
F
Fowler • solo_traveller • us
8
2026-08-22 • via Nuitee
T
Tim • couple • us
2
2026-08-20 • via Nuitee
B
Branson • couple • us
7
Short
Pros:

Location.

Cons:

Staff, appeared to look down at guests, I noticed this with other guests as well.

2026-08-18 • via Nuitee
F
Faraz • family_with_children • us
10
2026-08-13 • via Nuitee